Importance of Non-Verbal and Listening Communication Skills in Effective Business Communication

reflective essay
STUDENT NAME:
STUDENT NUMBER:
RESIDENT CAMPUS:
LECTURE NAME:

1
The primary purpose of the paper is to provide my view regarding one of the concepts that have been
discussed in the module of effective business communication. From this weekly module, I have learned
that non-verbal and listening communication skills are an essential aspect of communication that helps
me to communicate easily with others. Furthermore, the paper will also provide a literature review in
concerning to these communication skills and its importance over my performance. The paper will
discuss two communication skills, non-verbal and interpersonal mode because both this skills help me to
achieve my career goals in the future. Moreover, the reason for choosing both these communication skills
are also further discussed in this context.
From the module of week one to ten, I have considered that non-verbal communication, as well as
listening, is an essential aspect of communication that helps me to interact with people easily. The module
helps me to gain knowledge about non-verbal communication skill which defines convey of messages
through non-verbal sources. On the other hand, listening is the process that simply involves psychological
and physiological procedures of an individual (Nicholas, Hunsaker, & Guarino, 2017). From this module,
I have gained that non-verbal message constitute identity message of an individual that means it simply
conveys the identity of the particular person. Thus according to me, it helps a person to communicate
easily with another person without any difficulty. If the person enables to provide his view to the other
individual through non-verbal communication, then it became easier for him to demonstrate the problem
easily (Leeming, Swann, Coupe, & Mittler, 2018). In other words, non-verbal communication helps me
to define myself in front of others without any hesitation. Besides this, it also helps me to convey my
emotions in front of another individual.
After learning this module, I have gained that non-verbal communication mainly related to the expression
of an individual. Thus it is exceedingly more comfortable for a person to express his emotions through
this non-verbal communication procedure. Hence from this, I can say that non-verbal communication not
only helps me to convey my identity in front of other people, but it also helps me to express my emotions
in front of them. In other words, listening includes the information received from the environment, and it
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interprets, attends and to respond to a sound that coming from the environment (Mathrick, Meagher, &
Norbury, 2017). Also, listening also helps me to know the thinking ability of other people, and it also
helps me to engage with another individual opinion. Thus from this module, I am cleared that listening
does not include to focus on someone's judgment but also help a person to gain knowledge from them.
Hence I know that this module of non-verbal communication and listening are an important aspect that
allows me to communicate as well as gain experience from another person through the listening process.
Therefore, according to me, this concept is essential from all these ten modules of effective business
communication skills.
After learning all these effective business communication modules,s I have concluded that non-verbal
communication and listening are the vital communication concept that can help me a lot in my work
environment in the future. According to the author Mavridis, (2015), non-verbal communication is
defined merely as conveying of messages through non-verbal procedures. In other words, the author
demonstrates that it was another way of communication that represents the identity of an individual
without possessing any verbal mode of interaction. With the help of non-verbal communication, people
interpret as well as attributions over the certain matter and describe it on their point of view. In the words
of Canale, (2014), non-verbal communications also help a person to communicate their emotions in front
of others. Also, the author suggested that non-verbal communication is an essential aspect of conveying
expression that means the degree of emotions can easily be expressed through this communication
procedure. In other words, non-verbal communication is quite different from that of verbal
communication.
In the opinion of Nicholas et al., (2017), non-verbal communication was considered as multiple channeled
medium of communication while verbal communication was regarded as the single mode of the
interaction process. Also, if someone expresses his emotions through face and eyes, then it considers
being a non-verbal mode of communication while in verbal mode no one can express their feelings or
emotions by such means. The author also differentiates between this two modes of communication skills
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