Novice Meets Expert

This report discusses the security challenges and use of social networking platforms in Infosys Australia. It also explores IT project complexities and conflict management procedures through a personal interview with an employee.

Running head: NOVICE MEETS EXPERT
Novice Meets Expert
Name of the Student
Name of the University
Author Note

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Table of Contents
Introduction................................................................................................................................2
Interview preparation.................................................................................................................3
Discussion..................................................................................................................................4
Professional issues for IT businesses.....................................................................................6
Reflection...................................................................................................................................8
References................................................................................................................................10
Appendix..................................................................................................................................12

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Introduction
The foremost determination of this report is to highlight the security challenges and
use of social networking platforms such as Facebook and Instagram in major corporate
establishments such as Infosys Australia. The report will also focus on how the complexities
of the IT projects are addressed, the different ways and analysis of the conflict management
procedure (Gilin Oore, Leiter and LeBlanc 2015). All these discussions will be presented
using a personal interview of an employee working in Infosys, Australia. All the activities of
this assignment will be equally distributed among all the team members. Each of the team
members will be very much active throughout the project, starting from the data collection
procedure to the analysis of the data.
Student 1 will be making most of the questions which can be asked to the interviewee,
whereas Student 2 will be getting the dates of the interview and permission from Infosys so
that there are no such complications during the interview. Student 3 will be maintaining the
privacy of the data which will be collected in the forms of primary data collection procedure
from an employee who works in the development team of Infosys, Australia. The
contribution of Student 4 is very much significant as he is regarded as the leader of this team.
Most of the complexities of this assignment is terms of management of the time will be
managed by this student. The financial resource management is also managed by this project
team leader.
The interviewee is a 3year old experienced IT developer, Mr. Steve Smith who has
huge leadership qualities and understand most of the complications of IT organizations.
Smith is one of the most regular and most efficient employees who understand most of the
security challenges which are faced by IT organizations as around the world (Gibbs et al.

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2015). It can be said that data collected from him can be very much useful to understand how
the privacy as well as the security challenges of IT establishments can be addressed.
Steve Smith is one of the senior developer of Infosys, Australia. This commercial
establishment provide wide range of services in terms of logistics, automobile, banking
industry, retail industry, food industry, networking industry, and marketing industry. It is one
of the biggest IT establishments all over the world and have their offices in every corner of
the world (Fells and Prowse 2016). This multinational corporation provides a huge range of
service in terms of business consulting, Information Technology and numerous categories of
outsourcing services. Most of the developed as well as the developing countries of the world
such as Australia, China and Japan gets the facilities of this commercial establishment.
There are more than 890 clients of this commercial from 30 countries, the prime
produces offered by this commercial establishment to each of their consumers are NIA (Next
Generation Integrated AI Platform), Skava, Panaya cloud suite, Edge Verge Systems which
are incorporated with most of the global banking platforms such as Finacle. Infosys
Information Platform is one of the most significant service offered by Infosys.
Interview preparation
The role of Student 2 is very much significant to understand and set the date of the
interview after getting confirmation from the higher authorities of the Infosys.
Getting the date of interview is a huge challenge as the Human Resource department
of Infosys is very much stringent and follows the ACS code of ethics in their business
environment.

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After all the official mail and communication between both the HR department of
Infosys and interviewee it was set that the interview date for this assignment was 10th of June,
2019.
The interview was made in such a way so that the data cannot be used for any other
projects or assignment. Security, as well as privacy of data, has been maintained after the data
was collected.
The role of Student 1 was very much significant as he settled all the questions which
are required in this interview. All the questions are prepared in such a way so that the
efficiency of this assignment this maintained. All these questions were provided to the
interviewee 3days before the interview date.
All these assumptions and complexities are managed by Student 4 who is considered
as the leaders among all the project team members. Most of the challenges in terms of getting
permission was handled by him.
Discussion
The prime topics of discussion of the interview was the security challenges which are
faced in Infosys, effectiveness of using social media platforms in the workspace of Infosys,
how IT projects are managed and conflict management skills.
Security Challenges: This corporate commercial establishment provide huge range of
services in each corner of the world and protection of the organizational assets is one of the
most significant challenges of this organization (Elgoibar, Munduate and Euwema 2016).
Data is considered as an asset in this global establishment and it can also be said that
maintaining data security is one of the most significant security challenge faced by this
organization (Coggburn et al. 2018). It can be said that maintaining data security is the only

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way which can help Infosys to grow in tough market conditions such as recession and
inflation.
Use of social networking: Both the internal stakeholders of Infosys such as the
manager and the developers uses wide range of social media platforms such as Instagram and
Whatsapp for communication purposes (Atzeni 2016). The external stakeholders of Infosys
uses social media platforms to address the communication issues faced by this organization.
However, it can be said that the use of the social media platforms has both advantages as well
as disadvantages which has to be kept in mind so that the reason behind using the social
media platforms can be justified.
Management of IT projects: There are different categories of complications in most
of the IT projects which are undertaken by this commercial establishment in terms of the
changes in requirement of the product (Arkorful and Abaidoo 2015). The other issue faced by
the IT team of Infosys is the poor communication issue of between each of the departments of
the IT team of Infosys such as the software designers, software developers and software
testers (Brett 2018). The delivery models are sometimes stated by the clients which is the
other complications of the IT team of Infosys (Antunez et al. 2018). Lack of professional
project management practices are the other significant challenges faced by the IT team of
Infosys. It can be said that the defining each of the goals and objectives to each of the
stakeholders and following up of the project scheduling technique is very much significant to
address the complications of the IT team of this organization (Héliot et al. 2017). The
compromising attitude and competency policy adopted by each of the workers of this
organization is very much much significant to address the complications of the IT team of
Infosys. Most of the complication in the designing department as well as the development
department are addressed using collaboration methods.

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Workplace negotiation and conflicts: This commercial establishment have a huge
number of third parties, vendors and subsidiary organizations as a result there are lots of
negotiations and conflicts which are carefully addressed using the competency framework.
Each of the competency framework which are used in this commercial establishment are very
much helpful to address the conflicts of this organization. The workplace ethics of this
commercial establishment is very much on the higher side, which helps to address the
conflicts of this commercial establishment (Kochan and Lipsky 2018). It can also be said that
good leadership qualities can be very much significant in order to address most of the
workplace conflicts and workplace negotiations.
Professional issues for IT businesses
Based on the interview it can be said that the most professional issue faced in this
commercial establishment is the difference between prototype and end product and as well as
maintenance of the product life cycle. The prime stakeholders of Infosys help in
understanding that engineering standards which are usually maintained by the IT team have
numerous issue in terms of the quality of products (Leon-Perez et al. 2015). The other
professional issue faced in this organization is the financial management of the IT projects.
Cash flow and resource are needed to be managed in the first place so that the IT projects
finished off in time and within the allocated resource. Marketing and marketing research are
the prime challenges associated with the IT business of Infosys.
All the professional issues which are faced in this commercial establishment are
successfully addressed in this organization. The use of automated testing measures can be
very much important to understand the quality issues of the IT departments. These automated
systems are very much useful to understand the engineering standards which are required to
maintain in the IT department of this global commercial establishment (Petkovic et al. 2017).

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It can also be said that the financial issue of the IT team of this organization can be addressed
using the project scheduling where the resources required in each phase of the IT projects can
be monitored (Nguyen 2018). Marketing and marketing research are the other professional IT
issue which are faced in this organization and it can also be said the these issue can be
successfully addressed using the different categories of social media platforms which are
used by both the internal stakeholders of the business such as the sales and marketing
departments and the external stakeholders of the business such as the service providers.
ACS ethical framework
The interview helps in understanding that ACS ethical framework can be very much
significant to address the complications in Infosys. It can be said maintaining the quality of
service is very much helpful to maintain good quality service throughout the product life
cycle (Raines 2019). The effectiveness of the employees working in this organization can
also be understood in an organization manner using the ACS ethical framework. The
developments of the information and communication in this organization have enhanced
significantly using the ACS framework (Potočnik, Chaudhry and Bernal-Valencia 2019). The
core ethical value is very much useful to maintain good relations between each of the
stakeholders of this commercial establishment. The law abiding Information Technology
architecture can be successfully identified using the ACS ethical framework. Fairness and
transparency in the development rooms is also possible using the ACS framework (Waterloo
et al. 2018). It can also be said that professionalism is maintained by each of the resources
using the ACS framework. It can be said that the security challenges, as well as the issues, are
fully addressed in this commercial establishment using the core ethical values of ACS.

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Reflection
The experience of the IT developer in a global commercial establishment can be
understood from the interview as well. It can be said that good leadership style can be very
much important to address the security challenges of Infosys. The professional use of social
networking can also be understood from the interview as well as there are lots of benefits as
well as drawbacks regarding the use of social media platforms. The conflict management
procedures as well as the importance of project scheduling an also be understood from the
interview as well.
Based on the entire schedule of this assignment as well as the other schedule it can be
said there are lot of complexities associated with collaboration projects. However, it can also
be said that there are lots of lessons which can be learned from collaborative experiences.
The positive aspects of the collaborative experience are improvement of the morale
which can be very much used in the future ventures. The other essential impact of
collaborative experience is the reduced cost as the total amount required in the project gets
divided between each of the project team members. Perspective of different team members
can be very much significant to understand different perspectives of same topic. Issue of time
management was also resolved in this collaborative assignment.
The collaboration teaks also have numerous negative experiences as well in terms of
the conflicts in working styles, at the same time it can also be said that collaboration efforts
may result in loss of creativity and inequality of getting work. Time required in the
collaborative team assignments are much higher than individual assignments as same effort
are not always given by each of the project team members.

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Student Name(s) /
Number(s):
%
Contribution
Description of the
contribution
No of hours worked for this
assessment
Student 1 20 Set the interview
questions
48 hours
Student 2 30 Got the permission
of getting the
interview
60 hours
Student 3 15 Maintain privacy of
collected data
48 hours
Student 4 35 Time and resource
management
72 ours

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References
Antunez, A.G., Shuman, A.G., Jagsi, R. and Dossett, L.A., 2018. Ethical Duty of Health Care
Systems to Address Interfacility Medical Error Discovery. Journal of the American College
of Surgeons, 227(5), pp.543-547.
Arkorful, V. and Abaidoo, N., 2015. The role of e-learning, advantages and disadvantages of
its adoption in higher education. International Journal of Instructional Technology and
Distance Learning, 12(1), pp.29-42.
Atzeni, M., 2016. Capitalism, workers organising and the shifting meanings of workplace
democracy. Labor History, 57(3), pp.374-389.
Brett, J., 2018. Intercultural challenges in managing workplace conflict–a call for research.
Cross Cultural & Strategic Management, 25(1), pp.32-52.
Coggburn, J.D., Daley, D.M., Jameson, J.K. and Berry-James, R.M., 2018. Assessing the Six-
Factor Model of Organizational Justice in the Context of Workplace Mediation. Review of
Public Personnel Administration, p.0734371X18816758.
Elgoibar, P., Munduate, L. and Euwema, M., 2016. Building trust and constructive conflict
management in organizations. In Building Trust and Constructive Conflict Management in
Organizations (pp. 1-13). Springer, Cham.
Fells, R. and Prowse, P., 2016. Negotiations in the workplace: overcoming the problem of
asymmetry. In Building Trust and Constructive Conflict Management in Organizations (pp.
75-92). Springer, Cham.

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Gibbs, M., Meese, J., Arnold, M., Nansen, B. and Carter, M., 2015. # Funeral and Instagram:
death, social media, and platform vernacular. Information, Communication & Society, 18(3),
pp.255-268.
Gilin Oore, D., Leiter, M.P. and LeBlanc, D.E., 2015. Individual and organizational factors
promoting successful responses to workplace conflict. Canadian Psychology/psychologie
canadienne, 56(3), p.301.
Héliot, Y., Gleibs, I.H., Coyle, A., Rousseau, D.E.N.I.S.E. and Rojon, C., 2017. Conflict and
complementarity between religious and occupational identities in the workplace. Academy of
Management Proceedings 2017, 11028(1).
Kochan, T.A. and Lipsky, D.B. eds., 2018. Negotiations and change: From the workplace to
society. Cornell University Press.
Leon-Perez, J.M., Medina, F.J., Arenas, A. and Munduate, L., 2015. The relationship
between interpersonal conflict and workplace bullying. Journal of Managerial Psychology,
30(3), pp.250-263.
Nguyen, J., 2018. Conflict Management. Legal and Ethical Issues for Health Professions E-
Book, p.142.
Petkovic, K., Stonecypher, J.C., Alaby, T.S., Pauletti, R.E., Cooper, P.J. and Cooper, A.B.,
2017. Instagram, Twitter and Facebook Use and Narcissism in Young Adults.
Potočnik, K., Chaudhry, S. and Bernal-Valencia, M., 2019. Mediation and Conciliation in
Collective Labor Conflicts in the United Kingdom. In Mediation in Collective Labor
Conflicts(pp. 209-225). Springer, Cham.
Raines, S., 2019. Conflict management for managers: resolving workplace, client, and policy
disputes. Rowman & Littlefield Publishers.

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Waterloo, S.F., Baumgartner, S.E., Peter, J. and Valkenburg, P.M., 2018. Norms of online
expressions of emotion: Comparing Facebook, Twitter, Instagram, and WhatsApp. new
media & society, 20(5), pp.1813-1831.
Appendix
Figure 1: Screenshot of interview
(Source: Created by the author)

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Figure 2: Screenshot of interview
(Source: Created by the author)

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Figure 3: Screenshot of interview
(Source: Created by the author)
Figure 4: Screenshot of interview
(Source: Created by the author)
Figure 5: Screenshot of interview

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(Source: Created by the author)
Figure 6: Screenshot of interview
(Source: Created by the author)

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Figure 7: Screenshot of interview
(Source: Created by the author)

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Figure 8: Screenshot of interview
(Source: Created by the author)
Figure 9: Screenshot of interview
(Source: Created by the author)