logo

NURS2006 : Clinical Governance and Practice Improvement

   

Added on  2020-10-05

7 Pages2876 Words331 Views
 | 
 | 
 | 
NURS2006 PROJECT 5Clinical Practice Improvement Project ReportProject Title:Improving bad news deliveryProject Aim:To improve delivery of bad news to patients regarding their health by 30% in next 4 months. This targets is specific because delivery of bad news must be in appropriate manner. This helpsto provide proper medication to customers and corrective measures can be taken in order toconsole patient. Above stated aim can be measured through reaction and future actions ofconsumer. In order to achieve objective there must be use of different tools such as SPIKE. Thisaim is realistic through improving communication channel of interaction with consumers(Hager and et. al., 2013). Time bound is most important component of aim so managers ofhospital set time of 4 months to achieve it. Relevance of Clinical Governance to your projectClinical governance is a set policies which are followed by hospitals and other medicalinstitutions through which patient can be taken care in appropriate manner. This is the pathway through which clinical activities are performed by correct person at right time. This is themodel through which continuous improvement in services is possible in services oforganisation. Clinical governance helps in risk management which is effective for riskmanagement, creating good culture within hospital, possibilities of mistake gets reduced, etc.are some benefits arise (What were the lessons learned from implementing clinical audit inLatin America?, 2018). Corporate governance is effective because there is requirement of change in working style norder to improve delivery of bad news. Hence clinical governance is effective for achieving aimand guiding staff in order to improve performance of workers. There are pillars of corporate governance which enhance knowledge about it-Clinical performance and evaluation- There are different activities in health care organisationsuch as test, medication, observation of patient, etc. these operations must be performed inappropriate way through which positive results can be achieved in health of health of patient.As per clinical governance, there is provision of evaluation of performance. When evaluation is
NURS2006 : Clinical Governance and Practice Improvement_1
done, then workers are aware about their job responsibilities and they are accountable to it(Clinical governance, 2018). As per aim of report, to improve communication of bad newsthere are some models which can be used in order to deliver information in ethical way. Thesetools are ABCDE model, SPIKES protocol, BREAKS model. Professional development and management- There are different professionals in hospitalswhich works in order to medicate patient. It is their responsibility to communicate badinformation properly (Mechanick and et. al., 2013). As per SPIKES, there are different activitieswhich has to be managed properly. This helps to deliver information in appropriate manner.With the help of clinical governance, it is easy to manage activities of delivering badinformation. Clinical risk- Clinical risk is on of the most affecting pillar in health care sector. When actionsare taken to improve communication of bad news. There are possibilities that models ofdelivering information are not implemented in appropriate way. Hence evaluation has t bedone to know area of flaws and improvement can be done. Consumer value- As aim is to improve communication of bad news to consumer, so analysis ofconsumer must be done. This helps to give priority to consumer and use of appropriate modelcan be done. Evidence that the issue / problem is worth solving: (400 words)Issue arise in organisation is to improve communication of bad information. This issues coversin clinical risk of clinical governance. This issue can be resolved with the help of different modelsuch as SPIKES, ABCDE, BREAKS, etc. This helps to create environment through whichinformation can be delivered to patient. It is important to address this issue, so bad news canbe conveyed properly to patient. This helps to give relevant information to patient, emotionscan be balanced, communicator can provide empathy over it (Reeves and et. al.., 2013). As perresearch there are about 90% which gets adversely affected because bad information wasdelivered in inappropriate manner. This affects health of patient and they gets scared ofdisease. This looses client's hope and results in negative impact on health. This issue can be resolved effectively with SPIKES model. This model is discussed as under-S- S stands for standing setting up the interview. This is the first step through which bad newscan be delivered to patient. There is requirement of proper arrangement of meeting. P- P stands for Assessing patient’s perception. After setting meeting,n there is requirement of creating good environment which helps in
NURS2006 : Clinical Governance and Practice Improvement_2
proper communication with patient. It is essential to listen consumer patiently.I- I stands for Obtaining the patient’s invitation. After setting environment, measures are taken to take invite patients and family members. Itis essential to make changes which are important and significant for building good relationswith them. This ease in delivering information (Wolff and et. al., 2013).K- K means Giving knowledge and information to patient. In this phase actual medical reportsare conveyed to patient. It is important to use language which is understandable by patient, itmust be polite and humble. it is important to be sure that delivered information may be conveyed and understood bypatient properly. E- E means addressing the patient’s emotions withempathetic response. After delivering information it is essential that medical personnel must provide someempathy to patient. It is fruitful to give some positive vibes after analysing reaction of patient.Sources through which disease can be cured must be analysed so emotions of patient can bebalance (SPIKES, a Six-Point Protocol, Helps Physicians ‘Break the Bad News’ to Cancer Patients,2018).S- S means Strategy and summary. This is the step in which conversation with patient getsclosed. They may plan next meeting in this [phase and measures for next time can be conveyedto client. In case of any doubt or issue to family members, this can be resolved. This model is appropriate because there is proper environment for communicating with client.As per reaction of patient, doctors are able to deal with situation and they have properdiagnosis to recover from it. Key Stakeholders:Stake-holders are the people who have keen interest in working of organisation. They are thepeople who wants that organisation must perform operations in appropriate and ethicalmanner. Stake-holders includes Pharmacist, nurse managers, nurses, patients, doctors, etc.These persons play important role in conveying adverse information to sufferers.Pharmacist- They are the person who provides medical assistant to sufferer. They playsimportant role in providing proper medication. When bad information is convey to client, thenpharmacist provide appropriate medicine, injections to cure disease.
NURS2006 : Clinical Governance and Practice Improvement_3

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
NURS2006 Assignment 5 - Clinical Practice Improvement Project Report
|9
|2842
|420

Mental Health Nursing - Assignment
|12
|2985
|127

Project Report on Prevent Falls in Aged Care Facility
|14
|3467
|47

Telepsychiatry: Advancements in Healthcare Technology
|17
|591
|79

Systems improvement in the medical services to meet the needs of
|23
|581
|1

Clinical Leadership and Professional Relationship
|8
|1959
|447