Compliant Aged Care Practice

This document provides information on the assessment requirements, principles of assessing nationally recognized training, and the dimensions of competency in the context of Compliant Aged Care Practice. It also includes instructions for completing the assessment, information on reasonable adjustment for learners with disabilities, and the units of competency covered in the assessment. The assessment methods include written questions, case studies, and project assessment.

CHC33015 Certificate III in
Individual Support
Compliant Aged Care
Practice
V1.6 Produced 11 September 2018
Version control & document history
Date Summary of modifications made Version
02 June 2016 Version 1 final produced following assessment
validation. 1.0
23 August 2016 Added ‘ethical’ in Knowledge Assessment, Part 1,
question 3. 1.1

16 September
2016
Modifications on the following:
- Reworded Knowledge Assessment Part 1:
Question 3
- Added response field for Project 2: Self-
Reflection Task 2 ‘Sources of information’
1.2
3 October 2016 Modifications on the following:
Contextualised content to individual support. 1.3
2 February
2017
Removed guidance on Case Study – Case 2
Question 6 1.4
25 August 2017 Added url to hyperlink 1.5
11 September
2018
added parameter to question in case study 2 role
play task 1.6
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1. TABLE OF CONTENTS
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1.TABLE OF CONTENTS........................................................................3
2.INSTRUCTIONS.................................................................................5
3.WHAT IS COMPETENCY BASED ASSESSMENT........................................5
4.THE BASIC PRINCIPLES OF ASSESSING NATIONALLY RECOGNISED
TRAINING .......................................................................................... 6
5.THE DIMENSIONS OF COMPETENCY.....................................................9
6.REASONABLE ADJUSTMENT................................................................9
7.THE UNIT OF COMPETENCY.............................................................11
8.ASSESSMENT REQUIREMENTS..........................................................12
9.ASSESSMENT METHODS..................................................................13
10.RESOURCES REQUIRED FOR ASSESSMENT........................................13
11.ASSESSMENT WORKBOOK COVER SHEET.........................................14
12.IMPORTANT REMINDER.................................................................15
13.KNOWLEDGE ASSESSMENT............................................................15
Part 1: Ethical and legal requirements for direct client care................15
Part 2: Safe work practices for direct client care.................................34
14.PRACTICAL ASSESSMENT...............................................................47
Instructions to Student..........................................................................47
15.CASE STUDIES.............................................................................48
Case 1: The Case of Anna Bentley.........................................................48
Scenario 1:.........................................................................................................................48
Scenario 2:.........................................................................................................................50
Scenario 3:.........................................................................................................................51
Role Play Task..................................................................................................................52
Scenario 4:.........................................................................................................................54
Follow-up Questions.........................................................................................................55
Case 2: The Case of Dennis Kyle...........................................................57
Scenario 1:.........................................................................................................................57
16.WORKPLACE DETAILS....................................................................58
17.INCIDENT DETAILS .......................................................................58
18.TYPE OF INCIDENT (INDICATE WHICH IS APPLICABLE)......................58
19.RESPONSE TO INCIDENT (INDICATE WHICH IS APPLICABLE)...............59
20.OTHER INFORMATION...................................................................59
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21.OTHER INFORMATION...................................................................60
Scenario 2:.........................................................................................................................64
Role Play Task..................................................................................................................66
22.PROJECT 1: IDENTIFYING LEGAL REQUIREMENTS AND ETHICAL
RESPONSIBILITIES.............................................................................67
23.PROJECT 2: SELF-REFLECTION.......................................................72
WORKBOOK CHECKLIST.....................................................................75
24.FEEDBACK...................................................................................76
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2. INSTRUCTIONS
The questions in this workbook are divided into two categories.
These questions are all in a short answer format. The longer questions
requiring creative thought processes are covered in the case studies
assessment. You must answer all questions using your own words.
However you may reference your learner guide to complete this
assessment.
3. WHAT IS COMPETENCY BASED ASSESSMENT
The features of a competency based assessment system are:
It is focused on what learners can do and whether it meets the criteria
specified by industry as competency standards.
Assessment should mirror the environment the learner will encounter in
the workplace.
Assessment criteria should be clearly stated to the learner at the
beginning of the learning process.
Assessment should be holistic. That is it aims to assess as many
elements and/or units of competency as is feasible at one time.
In competency assessment a learner receives one of only two outcomes –
competent or not yet competent.
The basis of assessment is in applying knowledge for some purpose. In a
competency system, knowledge for the sake of knowledge is seen to be
ineffectual unless it assists a person to perform a task to the level
required in the workplace.
The emphasis in assessment is on assessable outcomes that are clearly
stated for the trainer and learner. Assessable outcomes are tied to the
relevant industry competency standards where these exist. Where such
competencies do not exist, the outcomes are based upon those identified
in a training needs analysis.
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Definition of competency
Assessment in this context can be defined as:
The fair, valid, reliable and flexible gathering and recording of evidence
to support judgement on whether competence has been achieved. Skills
and knowledge (developed either in a structured learning situation, at
work, or in some other context) are assessed against national standards
of competence required by industry, rather than compared with the skills
and knowledge of other learners.
4. THE BASIC PRINCIPLES OF ASSESSING
NATIONALLY RECOGNISED TRAINING
Developing and conducing assessment, in an Australian vocational
education and training context, is founded on a number of basic
conventions:
The principles of assessment
Assessment must be valid
o Assessment must include the full range of skills and
knowledge needed to demonstrate competency.
o Assessment must include the combination of knowledge
and skills with their practical application.
o Assessment, where possible, must include judgements
based on evidence drawn from a number of occasions and
across a number of contexts.
Assessment must be reliable
o Assessment must be reliable and must be regularly
reviewed to ensure that assessors are making decisions in
a consistent manner.
o Assessors must be trained in national competency
standards for assessors to ensure reliability.
Assessment must be flexible
o Assessment, where possible, must cover both the on and
off-the-job components of training within a course.
o Assessment must provide for the recognition of
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knowledge, skills and attitudes regardless of how they
have been acquired.
o Assessment must be made accessible to learners though a
variety of delivery modes, so they can proceed through
modularised training packages to gain competencies.
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Assessment must be fair and equitable
o Assessment must be equitable to all groups of learners.
o Assessment procedures and criteria must be made clear to
all learners before assessment.
o Assessment must be mutually developed and agreed upon
between assessor and the assessed.
o Assessment must be able to be challenged. Appropriate
mechanisms must be made for reassessment as a result of
challenge.
The rules of evidence (from Training in Australia by M Tovey, D
Lawlor)
When collecting evidence there are certain rules that apply to that
evidence. All evidence must be valid, sufficient, authentic and current;
Valid
o Evidence gathered should meet the requirements of the
unit of competency. This evidence should match or at least
reflect the type of performance that is to be assessed,
whether it covers knowledge, skills or attitudes.
Sufficient
o This rule relates to the amount of evidence gathered It is
imperative that enough evidence is gathered to satisfy the
requirements that the learner is competent across all
aspects of the unit of competency.
Authentic
o When evidence is gathered the assessor must be satisfied
that evidence is the learner’s own work.
Current
o This relates to the recency of the evidence and whether
the evidence relates to current abilities.
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5. THE DIMENSIONS OF COMPETENCY
The national concept of competency includes all aspects of work
performance, and not only narrow task skills. The four dimensions of
competency are:
Task skills
Task management skills
Contingency management skills
Job role and environment skills
6. REASONABLE ADJUSTMENT
Adapted Reasonable Adjustment in teaching, learning and assessment for
learners with a disability - November 2010 - Prepared by - Queensland
VET Development Centre
Reasonable adjustment in VET is the term applied to modifying the
learning environment or making changes to the training delivered to
assist a learner with a disability. A reasonable adjustment can be as
simple as changing classrooms to be closer to amenities, or installing a
particular type of software on a computer for a person with vision
impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that learners with
a disability have:
 the same learning opportunities as learners without a disability
 the same opportunity to perform and complete assessments as
those without a disability.
Reasonable adjustment applied to participation in teaching,
learning and assessment activities can include:
 customising resources and assessment activities within the training
package or accredited course
 modifying the presentation medium learner support
 use of assistive / adaptive technologies
 making information accessible both prior to enrolment and during
the course
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 monitoring the adjustments to ensure learner needs continue to be
met.
Assistive / Adaptive Technologies
Assistive / adaptive technology means ‘software or hardware that has
been specifically designed to assist people with disabilities in carrying
out daily activities’ (World Wide Web Consortium - W3C). It includes
screen readers, magnifiers, voice recognition software, alternative
keyboards, devices for grasping, visual alert systems, digital note takers.
IMPORTANT NOTE
Reasonable adjustment made for collecting candidate assessment
evidence must not impact on the standard expected by the workplace, as
expressed by the relevant Unit(s) of Competency. E.g. If the assessment
was gathering evidence of the candidates competency in writing,
allowing the candidate to complete the assessment verbally would not be
a valid assessment method. The method of assessment used by any
reasonable adjustment must still meet the competency requirements.
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7. THE UNIT OF COMPETENCY
The units of competency specify the standards of performance required
in the workplace.
This assessment addresses the following unit(s) of competency from
CHC33015 -Certificate III in Individual Support.
CHCLEG001 - Work legally and ethically
1. Identify and respond to legal requirements
2. Identify and meet ethical responsibilities
3. Contribute to workplace improvements
HLTWHS002 - Follow safe work practices for direct client care
1. Follow safe work practices for direct client care
2. Follow safe work practices for manual handling
3. Follow safe work practices for infection control
4. Contribute to safe work practices in the workplace
5. Reflect on own safe work practices
For complete copies of the above units of competency:
Download them from the TGA website: www.training.gov.au
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8. ASSESSMENT REQUIREMENTS
The assessment requirements specify the evidence and required
conditions for assessment.
Each unit of competency can be unbundled to reveal three key
assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied in understanding
the tasks described in the elements
3. Assessment Condition
- describes the environment and conditions that assessments
must be conducted under
The associated assessment method in this kit covers all of these
components as detailed in the matrix to follow:
U
n
i
t
s
o
f
C
o
m
p
e
t
e
n
c
y
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Assessment Activities
C
H
CL
EG
00
1
HL
TW
HS
002
Written Questions  
Case Studies  
Project Assessment  
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9. ASSESSMENT METHODS
1. Written questions
- Written assessments to test students’ understanding of
underpinning knowledge, concepts and/or theories relevant to
the units of competency included in this subject
2. Case Studies
- Detailed scenarios and simulated environments providing all
necessary information required to complete relevant tasks and
activities
3. Project Assessment
- Independent practical assessment tasks relevant to the
workplace
10. RESOURCES REQUIRED FOR ASSESSMENT
Student will need access to:
- A video recorder to document completion of a role play
activity
- A volunteer to play the role of a care facility supervisor
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11. ASSESSMENT WORKBOOK COVER SHEET
WORKBOOK: WORKBOOK 2
TITLE: Compliant Aged
Care Practice
FIRST AND SURNAME:
PHONE:
EMAIL:
Please read the
Candidate
Declaration below
and if you agree to
the terms of the
declaration sign
and date in the
space provided.
By submitting this
work, I declare that:
 I have been
advised of the
assessment
requirements,
have been made
aware of my
rights and
responsibilities
as an
assessment
candidate, and
choose to be
assessed at this
time.
 I am aware that
there is a limit
to the number of
submissions that
I can make for
each assessment
and I am
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submitting all
documents
required to
complete this
Assessment
Workbook.
 I have organised
and named the
files I am
submitting
according to the
instructions
provided and I
am aware that
my assessor will
not assess work
that cannot be
clearly identified
and may request
the work be
resubmitted
according to the
correct process.
 This work is my
own and
contains no
material written
by another
person except
where due
reference is
made. I am
aware that a
false declaration
may lead to the
withdrawal of a
qualification or
statement of
attainment.
 I am aware that
there is a policy of
checking the
validity of
qualifications that
I submit as
evidence as well as
the
qualifications/evide
nce of parties who
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verify my
performance or
observable skills. I
give my consent to
contact these
parties for
verification
purposes.
Name : Signature: Date:
12. IMPORTANT REMINDER
The First Aid unit is a pre-requisite for vocational placement.
It is to be completed at another RTO provider of your choice.
See Workbook 7 for details.
13. KNOWLEDGE ASSESSMENT
The knowledge assessment is divided into two parts:
1) Ethical and legal requirements for direct client care
2) Safe work practices for direct client care
Part 1: Ethical and legal requirements for direct client
care
1. Briefly explain how the following
legal and ethical considerations
are applied in organisations
providing care services:
Guidance: Provide examples where
necessary e.g. specific legislation, codes
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of practice which are relevant to the
legal and ethical considerations listed.
aa children in the workplace This consideration is related to
safeguarding children from any
sort of harm. Work Health and
Safety Act 2011, has several
guidelines for organizations such
as appropriate movement space for
children, private areas, etc. This
requires the company to make a
separate areas with proper
monitoring and care for children so
that they are safe and secure
within the workplace.aa codes of conduct This consideration is related to
following several codes while
delivery of practice, such as
respect, privacy, health and safety,
professionalism, etc. Such code of
conduct could be applied within
healthcare organisations due to
advance training which would help
in developing necessary
considerations related to the same.aa codes of practice Organizations must align with
enhanced and appropriate codes of
practice, such as ensuring
transparency, dedication and
compliance with ethical framework.
Organizations could apply this by
appropriately developing an
effective culture promoting such
practice.aa complaints management There are several appropriate
systems and processes, such as
integrated complaint management
systems, which provides
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organizations with a platform to
acquire complaints. This would
provide safety from unethical
practices in the organization and
could be achieved through
developing policies in management
of complaints.aa continuing professional
education
Mandatory educational training
and development programs like
medical and technological training
provide individuals with an
opportunity to continue their
professional education. This could
be done by implementing
educational programs for the
organization.aa discrimination Equity policies and compliance
with several legal laws such as Anti
Discrimination Acts enables an
organization to ensure effective
framework free of discrimination.
This could be applied through
effective and necessary regulations
within the organizationaa dignity of risk There are policies which supports
individuals in relation to taking
their own decisions if they have an
appropriate capacity to do so. This
could be applied within the
organization through promoting
this through monitoring the current
practices and providing better
information to patients.aa duty of care It is one of the most necessary
requirements for an organization,
as they are under a legal obligation
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under which workers are require to
engage in enhanced monitoring
practices and delivery of service
procedures. Legal manuals must be
distributed within the organization
to apply the same effectively.aa human rights:
Universal declaration of human
rights
Person-centered approach is
adopted by organizations, where
they have to adhere to rights of a
patient, along with considerations
of their personal wants and needs.
Mandatory auditing could ensure
application of human rights in the
care organization.aa human rights:
relationship between human
needs and human rights
Human needs lay a basis for human
rights. Thus, whatever is a want for
patients, if it is accessible and
ethical, it becomes a part of their
right. Person centered care must
be provided to individuals to assess
their needs.aa ) human rights:
frameworks, approaches and
instruments used in the
workplace
There are certain frameworks and
approaches which are adopted
within healthcare associations in
order to uphold human rights. For
instance, person centred
approaches is used for planning,
regular feedback is required,
continuous improvement is adopted
and so forth.
la informed consent Care workers provide patients with
adequate and sufficient information
related to their care. Furthermore,
their consent is required in terms
of adopting specific procedures and
practices. This could be done
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through effective policies and
consent forms in the organisations.
ma mandatory reporting Mandated by law, it requires
individuals to appropriately report
any instance which involves
suspected abuses, emergencies,
health concerns, neglect, etc.
Application of the same could be
achieved through providing
assistance and support through
effective management of the same.
napractice standards Several standards which are
regulated by the government
regulates different professions,
such as, nursing and accounting
standards, which are required to be
complied by care workers of
organisations. This could be
applied by workshops to
individuals.
oa practitioner/client
boundaries
There are certain boundaries for
care workers, which are required
to appropriately complied by the
care employees. For instance, care
workers are only allowed to
maintain a professional relationship
and here are strict rules and legal
obligations for them not to cross
this. Policies must be formed to
apply this aspect in the
organisation.
pa privacy, confidentiality
and disclosure
In compliance with Privacy Act,
1988, care organizations comply
with certain standards, which
regulates privacy of crucial
information, maintenance of
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confidentiality and norms for
disclosure. It is achieved through
mandatory monitoring and security
provided to client's personal
information.
qa policy frameworks There are several guidelines within
organizations, such as ethical
framework, legislation, workplace
document, etc., which constitutes
the policy framework. There are
several policies, which
appropriately guides care workers
of their functionality on legal
fronts.
ra records management Privacy laws governs maintaining,
storing, and disclosure of several
records of patients and employees.
Employees adhere to these
requirements while ensuring
proper management of these
information within the
organization. Digital recording
could be used by the organizations
to ensure effective management of
records.
sa rights and responsibilities of:
- workers
- employers
- clients
Guidance: Provide at least two (2)
examples of rights and
responsibilities for each.
 Rights of workers include
equal pay and appropriate
working hours, whereas their
responsibilities include
keeping the workplace clean
and ensure management of
all medical machines and
equipment.
 Employer rights include
equality on basis of gender
and effective working
environment, while their
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responsibilities include
ethical delivery of care,
ensuring safeguarding of
patients and colleagues.
 Transparent information and
privacy are two effective
rights of clients, whereas
their responsibilities include
cooperation and maintaining
healthy standards within the
facility.
ta industrial relations
legislation relevant to
employment conditions of role
Fair Work Commission is one
legislative body, which decide and
judge matters of workplace in
relation to wages, disputes,
employment, etc.
Fair Work Act is one legislation,
which protects employers and
employees' rights. It outlines their
responsibilities and ensures
compliance to national employment
standards.
ua work health and safety Work Health and Safety Act is
required , which governs industrial
standards in relation to health and
well being of staff, clients, etc.
Organizations are required to
appropriately comply with this
regulation to ensure effectiveness.
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2. Briefly explain the consequences
if the following legal and ethical
considerations are breached:
a) children in the workplace Breaches in this context would be
putting the children's safety at risk,
which could be subjected to heavy
fine or imprisonment.
b) codes of conduct Consequences of the same is
associated with a serious
disciplinary breach, which might
lead to inappropriate and
inadequate delivery of support.
c) codes of practice e This includes consequences such as
breach in industrial standards,
which could cost loss of goodwill
and even license for practice.
d) complaints management Breaches within this might result in
inappropriate management, which
might cause patient dissatisfaction.
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e) continuing professional
education
This would result in inappropriate
practice which might result in
inappropriate and ineffective
practising standards, which would
result in worsen treatment.
f) discrimination Breaches in discrimination would
result in loss of trust within
patients, which is not viable for
medical professionals.
g) dignity of risk Within this, there would be a
negative environment within the
organisation, where there would be
inducement of ineffective
perception in patients due to
refraining them from taking their
own decisions.
h) duty of care This would result in inappropriate
practising standards, which would
reduce professionalism in
treatments.
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i) human rights Breaches in human rights could
lead to major breakdown of
organisational structure. Moreover,
ineffective environment would be
formed where the organisation
could face serious legal charges.
j) informed consent This would lead to breach in
privacy and confidentiality act,
which could be a basis for lawsuits.
k) mandatory reporting This would promote harmful
activities within the organisation,
which could put safety of
individuals in jeopardy.
l) practice standards Unprofessional frameworks would
be created within the care settings
if breaches are found within the
practice standards.
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m) practitioner/client
boundaries
Such breaches would be against
the medical principles and
industrial guidelines, which could
lead to temporary departure or
suspension.
n) privacy, confidentiality and
disclosure
This would again lead to loss of
trust within patients and would be
leading to an inappropriate
working environment with no sense
of security of private data.
o) policy frameworks Breaches within this would
appropriately be against the
organisation and industrial
standards, that might lead to
suspension or loss of job.
p) records management Data theft could be an outcome for
breaches in this management.
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q) rights and responsibilities of
workers, employers and clients
Untimely and inconsistent service
delivery, along with work pressure
in clients and dissatisfaction in
patients would be experienced in
case this aspect is breached.
r) industrial relations
legislation relevant to
employment conditions of role
Non compliance or breach in
industrial relation would lead to
major legal and ethical
consequences, such as strikes.
s) specific legislation in the
area of work – objectives and
key components
Breach in Fair work act might lead
to inappropriate structure of the
company, which would be
unethical, full of biased individuals,
which would lead conflict of
interest.
t) work health and safety Work Health and Safety breach
might lead to risk in health and
safety of clients, workers and other
individuals within the organisation.
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3. Briefly explain how legal and ethical considerations can impact
individual workers who work in community services and in the health
care context.
Legal and ethical considerations have severe impacts on individual
workers who work in community services and in health care context.
For instance, community services require them to adhere to several
legislation, which could induce stress within their daily work life.
Moreover, continuously changing regulations are required to be
monitored and complied with, hence, enhancing complexities within the
work.
4. Briefly explain the similarities
and differences that may exist
between legal and ethical
frameworks.
a) similarities  One point of similarity is
related to the fact that both
the legal and ethical
standards are developed to
appropriately set moral
values.
 Guidelines are provided by
both of these aspects to
workers to function in
different situations.
b) differences  While ethical standards
governs function on
humanitarian grounds, legal
standards are subjected to
follow the law.
 There is a possibility for a
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function to be legal and not
ethical.
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5. Briefly explain the interrelationship differences that may exist
between legal and ethical frameworks.
In context of interrelationship differences between legal and ethical
framework, there are several pointers which creates differences
between these aspects. For instance, an action could be described as
illegal, but might be ethical. As an example, it might be illegal for a
person to provide treatment to a patient if they refuse, which in the
healthcare employee's perspective, might be ethical.
Similar way, an activity could be termed as unethical, but might be
legal. For example, healthcare employees might confine a patient to
their bed in compliance with dignity of risk and codes of practice, which
is unethical but legal.
6. List two examples of legal issues that commonly arise in an individual
support setting.
Guidance: Provide responses which are only relevant to the work role of an
individual support worker.
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a) One legal issue could be in relation to neglect in terms of
providing specific treatment to patients. An individual support
worker could ensure mandatory reporting in context of dealing
with this situation.
b) Another issue commonly arising in individual setting is related
to discrimination of clients on basis of caste, creed, gender and
so forth. Individual support worker could help in supporting
discriminated clients, in order to develop a culture which
ensures equality in practice.
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7. List two examples of ethical issues that commonly arise in an
individual support setting.
Guidance: Provide responses which are only relevant to the work role of an
individual support worker.
a) One ethical issue is related to conflict of interest within employees
within the setting. A prominent response could be encouraging
senior management to provide relevant training.
b) Another issue could be in terms of withdrawal from treatment in
relation to non compliance of patient. In this case, the worker
could communicate with the patient to persuade them in taking
appropriate treatment.
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8. Answer the questions that follow based on the scenario described
below:
Cindy Smith is a new resident at Lotus Compassionate Care. While
you were preparing her breakfast, she shared with you how she was
“put away” in the centre. A couple of months ago she had spent some
time in the hospital due to a major surgery. During this time, her son
offered to help manage her finances. She said that she thought it
seemed like a good idea at the time, so she signed an Enduring
Power of Attorney, not fully knowing the extent of the power she
handed over to her son.
When she went home about two months later, she checked her bank
statements and found that her bank balance dropped by $25,000.
Another month later, she found that the house was being sold, and
she was being asked to choose a home.
a) Briefly explain how you will respond to the situation described above.
Guidance: Take note of your legal and ethical responsibilities as an
Individual support worker.
In terms of supporting Cindy Smith in her situation, it is required that I
approach a civil lawyer urgently and convey to what issues the lady has
been facing. Furthermore, I would be supporting her in revoking the
Power of Attorney, which is required to be performed to stop further
abuse of the power by her son.
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b) List one legal consideration you have to address in responding to the
given situation.
One prominent legal consideration which is required to be addressed in
responding to the given situation is legal fraud, which must be complied
with in order to ensure appropriate response in Cindy Smith's case.
c) List one ethical consideration you have to address in responding to the
given situation
One ethical consideration that would be addressed in responding to this
situation is associated with human rights, which are required to be
protected for Cindy in order to help her secure her financial assets.
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9. Answer the following question based on the scenario described below:
Joshua Black is a resident at Lotus Compassionate Care. While
supporting him with his bath, you noticed rashes all over his arms
and torso. You asked him when it appeared and he casually told you
not to worry about it. He explained that Mary, the new staff, didn’t
know he was allergic to ibuprofen and gave him some for his
arthritis. He said the young lady looked really worried so he told her
not to worry about it because he’s had it before and it’s nothing
serious.
Mary is also an Individual support worker like yourself, and is not
authorised to give medication to clients.
Briefly explain how you will respond to the situation described above.
Guidance: Take note of your legal and ethical responsibilities as an
Individual support worker.
a) Briefly explain how you will respond to the situation described above.
Guidance: Take note of your legal and ethical responsibilities as an
Individual support worker.
In response to this situation, mandatory reporting would be adopted by
me in relation to respond to this situation appropriately. This is because
well being and life of patients could be at stake due to such
inappropriate care provided by individuals. Hence, mandatory reporting
becomes quite necessary.
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b) List one legal consideration you have to address in responding to the
given situation.
Codes of Conduct is one appropriate consideration which would be
addressed by me in responding to this situation.
c) List one ethical consideration you have to address in responding to the
given situation
Client boundaries is again one ethical consideration which will be
addressed by me in responding to condition of Joshua Black.
10. Provide an outline how workplace policies, procedures and protocols
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are/should be developed and reviewed. Provide a brief explanation for
each step.
Guidance: There is a range of acceptable answers for this question; however
you must include in your explanation development processes to ensure all
policy requirements are covered, including but not limited to consultation
and mechanisms for input.
There are several steps which are inclusive of how workplace policies,
procedures and protocols should be developed and reviewed. These
steps are mentioned below: Defining Policy Scope: One of the most important step is defining
the scope of the policy, as to whether it would be functional on all
the organization or just some specific department. Researching, Planning and Designing policy: This step is related
to researching, planning and effective designing of the policy in
terms of its application, laws it would be covering, etc. Identification and Consultation of relevant stakeholders: This step
is related to identification of stakeholders who will be associated
with the policies, as well as consulting them in relation to its
development and areas which it would be addressing. Policy Draft: Within this, a policy draft is circulated as well as
tested within the organization. Reviewing and Revising: In this stage, the whole policy is
reviewed to ensure its effectiveness within the organization. Any
necessary loopholes are fixed and the policy is modified.
 Implementation: This step undertakes final implementation of the
policy.
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Part 2: Safe work practices for direct client care
11. Briefly explain how the following
state/territory legislations
relevant to individual support
impact workplace regulations.
a) state/territory WHS
authorities
This include provisions related to
certain duties, which include
licenses, training, policy checks,
etc., which has a major impact on
workplace regulations as an
organisation is required to
appropriately comply with the
same to ensure legal and ethical
support.
b) rights and responsibilities of
employers
Guidance:
include duty of care
This aspect impact workplace
regulations as these laws are
required to be aligned with the
responsibilities and rights of
employers, which would help in
maintaining a safe environment,
appropriate duty of care, etc.
Moreover, due diligence is required
to be complied to ensure an
appropriate structure and
compliance with this factor.
c) rights and responsibilities of
workers
Guidance:
include duty of care
Workplace regulations are required
to address the rights and
responsibilities of workers, which
must address how best to adopt
certain practices, such as using
effective equipment, compliance
with organizational policies,
protection from harassment and
discrimination and so forth.
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a. hazardous manual tasks Impact of this aspect on workplace
regulation is that it is required to
include several provisions that
would promote certain manual
handling procedures, which would
address the risk appropriately.
d) infection control Major impact would be witnessed
in workplace regulations in terms
of infection control, and would be
required to appropriately and
effectively include policies for hand
hygiene, uses of personal
protective equipment, etc. this
would have a prominent impact
towards workplace regulation as
this would help in strong ethical
framework towards individuals and
patients.
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12. Briefly explain how the following
state/territory legislations
relevant to individual support
impact codes of practice.
Guidance: Provide examples to
support your response.
a) state/territory WHS
authorities
These have a major impact on
codes of practice within a care
setting, as they are required to be
approved by the authorities to be
legally effective.
b) rights and responsibilities of
employers
Guidance:
include duty of care
With respect to codes of practice,
the rights and responsibility have a
prominent impact as they are
required to take responsible steps
towards acquisition of knowledge
with regular updates, along with
ensuring effective resources and
procedures to minimize risks, etc.
These are an essential aspect of
duty of care as it is in compliance
with the legislative requirements.
c) rights and responsibilities of
workers
Guidance:
include duty of care
The codes of practice must
consider rights and responsibilities
of workers, which includes
effective standards for duties of
care, such as compliance with
instructions by WHS Laws,
cooperation with reasonable
policies related to health and
safety, etc. This would have a
positive impact towards codes of
practice as this would lead to
better engagement of workers.
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d) hazardous manual tasks Code of practice must include
certain appropriate guidelines of
how to regulate manual tasks
appropriately. This would promote
positive and healthier working
environment with safety of
individuals as a priority.
e) infection control Codes of practice has a prominent
impact of infection control and is
required to include policies such as
ensuring mechanisms for incident
reporting, involvement and staff,
risk controls, etc.
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13. Briefly explain how the following
state/territory legislations
relevant to individual support
impact industry standards.
Guidance: Provide examples to
support your response.
a) state/territory WHS
authorities
These are impacted by WHS
authorities as standards must be
develop in accordance to
addressing the risk.
b) rights and responsibilities of
employers
Guidance:
include duty of care
Industrial standards are heavily
impacted by rights and
responsibilities of workers as their
policies are inclusive of
expectations like loyalty, care
confidentiality and responsibilities
like appropriate and safe
equipment, effective emergency
services, etc.
c) rights and responsibilities of
workers
Guidance:
include duty of care
The procedures developed by the
industry must be inclusive of rights
of workers such as safe
environment, leave entitlements,
along with responsibilities like
reporting unsafe practices, which
is a prominent part of duty of care.
Impact of following this would be
safe working environment, along
with prominent facilitation of
equality.
d) hazardous manual tasks within industrial standards, policies
have been developed in accordance
to the risks associated with manual
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handling, which includes transfer
of people safely and supporting
them throughout their daily
activities. This would ensure
compliance to organizational safety
and health consideration, which
would be promoting the well being
of individuals.
e) infection control Procedures and policies in
industries are required to be
developed so that the risks of
infection could be eliminated and
must set principles which could be
used by organizations to develop
internal policies. The impact of the
same would ensue health of all
professionals, patients and
individuals within the health care
organisation.
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14. Consider a typical
Care facility.
a) Identify three
examples of
hazards
commonly
found in Care
facilities.
Include at least
one specific
hazard relating
to manual
tasks, infection
control and
general
personal
safety.
b) List two
possible
harmful effects
that may be
caused by each
hazard
identified.
c) List two
strategies to
minimise the
risks posed by
each hazard
identified.
Hazard Possible harmful effects Strategies to minimise
risk
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In terms of hazards
related to manual
tasks, one hazard is
related to transferring
of heavy machinery.
In context of infection
control, one specific
hazard is inclusive of
ineffective safety
procedures like
absence of masks and
gloves.
One hazard towards
general personal
safety is related to
inappropriate handling
of sharp medical
equipment.
Severe injuries to
bodies which might be
fatal is a harmful
effect of the manual
hazards.
Severe health diseases
could be the harmful
effect of infections.
In terms of general
personal safety, one
harmful effect is
related to severe cuts
or burns.
Appropriate equipment
to transfer and handle
heavy machines would
be effective to handle
hazards associated
with this aspect.
Proper safety training
to ensure well-being
while using medical
equipment and
infectious diseases.
All sharp objects must
be kept in proper
covers to ensure safety
of people.
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15. Briefly outline the typical workplace procedures for hazard
identification.
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 There are several procedures within workplace to identify hazards
appropriately and effectively. These are inclusive of:
 Regular Inspections:
 Formal as well as informal observations.
 Hazard Identification reporting
 Review of information every month
 Investigation in terms of risk.
16. List three examples of basic home fire safety considerations when
working in a home-based environment.
a) One prominent example of the same is associated with checking
smoking alarms regularly. This consideration is related to
effectively and essentially enhance the scope of improvement in
relation to timely response at times of hazards.
b) Another example which is related to basic home fire safety
considerations is appropriate training provided to household
members against fire hazards. This is one of the most important
considerations, which is inclusive of high chances of response and
better handling of risk.
c) Another mandatory consideration is to not overload the power
points and keep a check on their effectiveness, as this could
enhance the chance of short circuits, that might cause fire.
17. Identify at least two high-risk groups in aged care.
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a) One of the most prominent high risk group in context with home
fire safety is old age individuals more than the age of 65. Reason
for the same is that their mobility and presence of mind is not
quite active in context of responding to a hazard.
b) Another high risk group is in relation to individuals with
disabilities, which reduces their mobility, which makes them quite
prone to risks.
18. Refer to your responses on the previous question. Briefly explain fire
safety considerations for individual support workers working with
high-risk groups in a home-based environment.
There are several responses in context of working with high risk groups
in a home based environment. Some of the prominent considerations in
this context are discussed below:
 The very first consideration in this context is that there must be
accessible fire escapes for these people to appropriately and
effectively enhance the scope of response in hazardous situations.
 Another consideration in this context is ensuring that means of
transport are readily available in context of handling high risk
groups effectively.
 This consideration is related to regulation of electrical appliance
checks in relation to ensuring that there are no chances of short
circuits.
19. Name three behaviours that may contribute to fire injuries and
fatalities when working in a home-care environment.
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a) One prominent behavior contributing to injuries is that very old
individuals or the ones with disabilities are quite dependent on
other individuals for their safety.
b) Another behavior is that individuals who are old have a tendency
of forgetting the necessary response, which might lead to high
exposure to risks.
c) The staff which is required to ensure their safety might lack in
necessary training, which might induce a lethargic and careless
behaviour towards dealing with risks associated with fire
effectively.
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20. Complete the table below by
outlining the prescribed
placement, installation and
maintenance of a smoke alarm in
the home.
Guidance: You may refer to the
provisions specific to your home
state/territory.
State/Territory Sydney
What are the legal responsibilities
of homeowners to install working
smoke alarms in their homes?
responsibilities like acquisition of
alarms from certified suppliers,
checking and testing its viability
before installing are counted as
certain appropriate aspects related
to installation of smoke alarms.
What is the prescribed placement
of smoke alarms within a house?
Smoke alarms must be installed in
main halls, around staircases,
outside the house and in terrace.
What are the testing and
maintenance requirements for
smoke alarms?
Within testing, there must be a
requirement of checking at what
quantity of smoke or fire does the
alarm go off. Furthermore,
maintenance require regular
monitoring, renewing sensors,
proper cleaning, etc.
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21. List three examples of risks to Individual support workers’ personal
safety when working in a home-based environment.
a) A very prominent example of risk to individual support workers'
personal safety is associated with risk to trips, slips as well as
falls. Spontaneously, they are required to appropriately and
effectively handle individuals at home environment at time of
risks, which exposes them to a certain amount of risk.
b) Another risk from which these workers expose them from is
related to manual handling injuries, which they might suffer while
handling heavy objects at time of risk.
c) This example is related to musculoskeletal disorders, which might
relate to strains and sprains during risks.
22. List three common sources of
infection and ways to minimise the
transfer of infection within the care
facility.
Sources of infection How to minimise their transfer
within the care facility
a) One prominent source of
infection is from an opening
within an individual's body,
which is induced through
contaminated materials or
hands. A way through which this
infection could be minimized is
through treating every single
fluid and open tissues as
infectious and treating it
accordingly.
a) Regular cleaning and
patching up of wounds
could be a way through
which the organization
could avoid the same.
b) Another source of infection is b) Proper gloves must be
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transferred through blood to
blood contact, through broken
skin. This could be minimized
through wearing personal
protective equipment such as
gloves and masks.
worn by the nurses and
carers, so that their
open wound or broken
skin do not transfer the
disease further.
c) Inhaling several airborne
organisms could also be one
prominent source through which
infections could be spread. One
appropriate way through which
this could be minimized is
through immunization.
c) Surgical masks must
be worn by individuals
at care home to protect
themselves from
inhaling polluted and
contaminated air.
23. List two examples of practices to minimise musculoskeletal injuries
to self as support worker and to clients.
Guidance: At least one response should refer to the self and at least one
should refer to the clients.
a) One appropriate practices through which support workers could
minimize musculoskeletal injuries is through ensuring a proper
position for lifting clients or heavy objects. One posture could be a
semi squat position, which is necessary to ensure appropriate
minimisation of musculoskeletal injuries
b) In terms of clients, they must be effectively handled as per their
physical condition and must not be drastically picked up or
dropped to ensure minimization musculoskeletal injuries.
24. Consider a typical Care facility and answer the questions that follow.
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a) List two examples of emergency procedures typically implemented
in care facilities.
Provide an outline of each emergency procedure that you have
identified.
i. In a care facility like Lotus Compassionate Care, the very first
emergency procedure is related to fire emergency procedures.
This procedure is appropriately adopted by the care facility in
response to risks of fire.
ii. Another emergency procedure related to Disaster Emergency
Procedure. This is related to all the safety precautions which are
undertaken by facilities against any natural disasters, such as
earthquakes or floods.
b) List two examples of WHS policies and procedures typically
implemented in care facilities.
Briefly describe the WHS policies and procedures that you have
identified.
i. One of the major policy in respect of WHS is related to training
within Lotus Compassionate Care. The care facility ensures that
there is effective training is given to each employee in relation to
WHS emergency procedures.
ii. Another effective policy within the care facility is ensuring certain
safety protocols, which are related to safeguarding procedures to
minimize any scope of error.
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14. PRACTICAL ASSESSMENT
Instructions to Student
This section of this workbook covers the assessment of your skills
relevant to the performance evidence requirements included in Subject
2.
This assessment is completed using simulated tasks based on given
case study scenarios. You will not need access to a workplace or a care
facility to complete these tasks.
This practical assessment will assist your completion of the assessment activities
relevant to the requirements of the units covered in this workbook:
Assessment Activities
Part 1: Case Study Assessment
 Case Study: Anna Bentley
 Case Study: Dennis Kyle
Part 2: Project Assessment
 Project 1 – Identify legal requirements and ethical
responsibilities
 Project 2 – Self-reflection
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15. CASE STUDIES
Case 1: The Case of Anna Bentley
This is Anna and her daughter Julia.
Anna is 82 years old and has been a
resident of Lotus Compassionate
care for two years. Julia is Anna’s
only child.
Although Julia did not like the idea
of her mother living in a home,
Anna convinced Julia that it was the
best for both of them.
Julia is 36 years old and has never been married. Anna believes that she
is the only reason why Julia has not settled down yet. Anna believes her
daughter shouldn’t be spending all of her free time taking care of her
mother. She wants Julia to live a life of her own.
Apart from Anna’s arthritis which makes it difficult for her to move
around, Anna’s mind and body is very healthy for her age.
Scenario 1:
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1) Identify two (2) potential ethical dilemmas that Rose might
encounter in the given scenario.
a) One of the biggest ethical dilemma which would be faced by
Rose is fulfilling her duty of care. For instance, in case Anna is
refusing her treatment, then even against her belief Rose could
not support her as it would be illegal.
b) Another dilemma is associated with breach in confidentiality
act, where Rose cannot provide any information to Julia, as it
would be against Anna's wishes.
Scenario 2:
Rose learned that she was included in Anna’s will. In the event of
Anna’s death, Rose will be receiving a monetary token of gratitude for
her services. Rose is currently going through a financial crisis and
thinks the money she will receive from Anna will help her considerably.
She decided that she will find a way to make Anna have the surgery
and the treatment. She believes her decision to do this is justified
because she really believes that Anna has a good chance of beating
cancer; and in case Anna does not make it through the surgery or the
chemotherapy, then she will be able to receive the money from Anna.
2) Identify the conflict of interest in the given scenario.
Guidance: Consider your own emotional involvement as the carer in the
given scenario. Consider also the personal interests of the other parties
involved (Anna and Julia).
One of the biggest conflict of interest for Rose would be that she would
be taking a risk with Anna's life by putting her in a position where there
is no certainty that she would be make it through the treatment. All this,
because she is included in her will and currently suffering from major
financial crisis. Thus, this is conflict of interest as Julia would be
wanting her mother healthy, while Anna would not want to trouble her
daughter by informing her. Hence, Rose would be going against wishes
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of both Anna and Julia for her personal gain.
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Scenario 3:
Rose told you about her condition—the money she will receive from
Anna’s will, and the financial struggles she is currently having.
Rose plans to tell Julia about Anna’s condition, and convince her to talk
to Anna and convince her to have the surgery and chemotherapy.
Rose asks for your advice.
3) What advice will you give Rose?
The only advice which would be appropriate in this scenario is to not
breach any legal consideration, as this might land her in some serious
legal trouble, which would only make things worse for her.
4) Identify one potential and one actual breaches described in the
given scenario.
Guidance: you must identify one actual breach and one potential breach
Potential breach: One potential breach could be breaching duty of care,
as Rose would willingly be putting Anna at a major risk, considering her
age.
Actual breach: Non-compliance to legislative requirements like codes of
practice is an actual breach, which would be undertaken by Rose.
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Role Play Task
The aim of this role playing activity is to allow you to demonstrate your
skills in:
 Recognising potential breaches and reporting these breaches
according to organisational procedures
 Recognising potential ethical issues and dilemmas and discuss to
appropriate person
You will be playing the role of a care worker working in Lotus
Compassionate Care. For the purpose of this assessment, the
organisational protocol requires all staff to report to the supervisor any
identified potential breach of client directives
To complete this task, you will need access to:
- a video recorder
- a volunteer:
• one (1) volunteer to play the role of your supervisor
With a volunteer (to play the role of your supervisor), simulate a
conversation to report the potential breach of client directives. Refer to
your responses from Case Study 1, Question 4.
To document your completion of this task and to allow your assessor to
evaluate your performance, you are required to submit a video
recording of this role play conversation. The video must not be longer
than three (3) minutes.
Save your video file using the filename: Subject 2-RP1
Take note that your assessor will be evaluating you against the
following criteria:
Assessor checklist
(for assessor’s use only, please leave this
section blank)
1) Did the candidate report both the potential and
actual breaches described in the given
scenario?
YES
2) Did the candidate discuss with the supervisor
other potential ethical issues and dilemmas
involved in the situation?
YES.
Particularly
related to
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Guidance: include potential and actual conflicts of
interest you have identified
unethical work
practices to
ensure
effectiveness
work.
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Scenario 4:
Despite your advice, Rose decides to go through with her plan. Not
knowing how Julia found out about her condition, Anna files a complaint
against Lotus Compassionate Care for breach of privacy and
confidentiality.
Lotus has launched a full investigation to determine who provided Julia
the confidential information.
5) Identify at least one unethical conduct described in the scenario.
The most evident unethical conduct was in relation to Rose informing
Julia about her mother's condition without seeking approval from Anne
first. This unethical conduct has several consequences to both Rose and
Lotus Compassionate Care.
6) You know it was Rose who breached the confidentiality
agreement. What will you do?
Despite any personal or professional relationship, it will be my ethical
duty to inform the senior management about the wrong doings of Rose
and thus, this would be my first and foremost activity.
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Follow-up Questions
7) Identify how the investigation by Lotus Compassionate Care could
have been avoided.
Appropriate monitoring of workers on legal and ethical fronts through
feedback and effective training are two appropriate methods through
which the investigation at Lotus Compassionate Care could have been
avoided.
8) Review Lotus Compassionate Care’s Policies and Procedures by
clicking here.
(http://compliantlearningresources.com.au/network/lotus/policies-procedures/)
(username: learner password: studyhard)
Are there any provisions or protocols regarding what must be
done when an employee breaches the client’s confidentiality?
Yes
No
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9) Create an email to your supervisor. In your
email, suggest two (2) protocols for Lotus
Compassionate Care on what to do should a
scenario like Rose’s happen again.
Guidance: There is no need to send an actual
email to address provided below.
To: rachel.a@lotuscomp
assionatecare.net.au
Subject: Provisions regarding
breach of
confidentiality
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Message:
Respected ma'am,
As you know about the situation surrounding a
patient Anna and one of our support worker Rose,
there has been a serious breach of confidentiality,
which has no provision thus far. Hence, this letter
is related to suggesting two prominent provisions,
which could be implemented in the care facility in
relation to addressing such situation in future.
 A very crucial provision could be to ensure
that monthly checkups must follow on ethical
terms to monitor performance of employees.
 Another provision could be in relation to
developing a policy relation to strict
measures which might be taken in response
to such act, such as termination, loss of
license or imprisonment.
Thanking You,
Respectfully,
Max Webb
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Case 2: The Case of Dennis Kyle
Dennis Kyle has been a resident of Lotus Compassionate Care for over a
year. Dennis has arthritis, which makes it difficult for him to move
around. He is 72 years old.
Before his stay at Lotus Compassionate Care, Dennis was being cared for
by his wife Sheryl. Sheryl passed away two years ago.
Their only son, John, was involved in a car accident years ago and is
confined to a wheelchair. John is being cared for by his children in
Ireland, where Dennis originally came from before moving to Melbourne
40 years ago to marry Sheryl. Because of these conditions, Dennis was
placed in Lotus Compassionate Care.
Scenario 1:
To make him feel as comfortable as possible, John put Dennis in a private
suite at Lotus Compassionate Care. He is given everything he needs, and
he has so far been happy at the home.
Tanya Pereira, the carer who works with Dennis, helps him with his daily
morning routine. She helps him up from bed and prepares his shower.
While Dennis is in the shower, Tanya tidies up his room.
One morning, as Tanya was helping Kyle get up from bed, carrying his
legs towards the edge, she felt sharp pain in her lower back. She could
not stand upright and had to call on you, another care provider who
happened to pass by Dennis’ room, to assist her.
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1) Looking at the picture of Dennis and Tanya in the previous page,
identify two manual handling hazards that Tanya and Dennis face
daily.
One of the hazards which could be seen through this picture assists
that Tanya had been stretching herself to help Dennis out of the bed,
which could be a severe health hazard for Tanya in assisting him daily.
Another health hazard is that Tanya has been bending to a farther extent
that is required to handle Dennis out of his bed due to his arthritis
condition, which again is a reason for her immense lower back pain.
2) Who would be the appropriate person to contact to address Tanya’s
problem?
Guidance: There is no need to mention names.
One of the most appropriate person in relation to addressing Tanya’s
problem would be an experienced person in Manual Handling, who knows
the correct procedure and effective remedy in context of helping Tanya
out.
3) Following Lotus Compassionate Care’s relevant policies and
procedures, complete the incident report form provided below.
Consider industry standard protocol when filling out details.
Guidance: You may use the current date and use any time in the
morning.
1. Workplace details
Location: Lotus Compassionate Care
Supervisor: Rachel Allcot Contact phone: 6122 XXXX
Setting: Manual Handling
2. Incident details
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Day: Thursday Date: 31st October,
2019
Time: 2: 20 p.m.
Report completed by: Senior Orthopaedist
3. Type of incident (indicate which is applicable)
Personal injury Staff Customer Child
Name of person injured: Tanya Pereira
Part of Body Injured (if relevant): Lower Back
Nature of injury sustained:
Abrasions, scrapes
Bite
Broken bone/fracture
Bruise
Burn
Concussion
Cut
Rash
Sprain
Swelling
Other (please specify):
Assault Staff Customer Other:
4. Response to incident (indicate which is applicable)
First aid treatment administered (please specify what/by whom etc.): Back Spray
and Waist belt
Medical treatment administered (please specify where/by whom etc.): At the care facility
by senior surgeon
Assistance sought: Ambulance Police Counsellor
5. Other information
Who witnessed the incident? (please use full name, details of staff’s job title where applicable,
and telephone number/s):
The incident was witnessed by a care provider, who was passing by
the room where the incident happen.
Name: Alex Ross:
Number: 6122 XXXX
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NOTE: Be specific. Describe in detail what actually happened, stating the facts in a clear and precise
manner. Include exact location of incident, factors involved and any other details that may be
beneficial. A drawing of the centre layout, identifying where the incident occurred, would be useful.
The incident happened within a suite in the care home, where the
carer was assisting an old patient out of his bed. Due to her inappropriate
posture and excessive bending and stretching, she suffered a severe pain
in her back for which she requires minimal treatment.
6. Other information
This report was compiled by (full name, title and contact telephone):
Max Hunt
Assisting Supervisor
6122 XXXX
On (date/time):
31st Oct, 2019;
2:30 p.m.
This report is a true and accurate summary of the incident that occurred (please sign):
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4) Write an email to your supervisor, Rachel Allcot, about what
happened to Tanya and why it happened. Suggest policies and
procedures on how to prevent a similar incident from happening
again.
aa Write your email in the space provided. Do not exceed 200
words.aa Fill out the hazard report form that follows to attach to your
email.
Guidance: There is no need to send an actual email.
You may use the current date when filling out the form.
To Rachel Allcot
<[e-mail]>
From Your email address
Subject Policies and procedures for manual handling
hazards
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Message
Respected Ma’am,
An incident took place in the care home with one of the
care provider by the name of Tanya, who suffered
massive pain in her lower back while inappropriate
manual handling of one of the patients by the name of
Dennis. Hence in this case, I would like to suggest
several policies and procedures for such hazards.
 There must be policies associated with a mandatory equipment
associated with manual handling hazards.
 No Lifting procedure must also be introduced which would be
restricting the staff of lifting something which is heavier than
what is assigned to them.
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To be completed by the person identifying the hazard
Name: Max Hunt Date: 31st
Oct, 2019
Description of hazard:
(Include area and task involved, and any equipment, tools, people
involved. Use sketches if necessary)
Incident related to Manual Handling was experienced by
Tanya, a care provider, while assisting her patient, Dennis due to
wrongful posture. The injury has been experienced by the care
worker on her lower back.
Suggested actions:
(List any suggestions you have for reducing or eliminating the problem
e.g. redesign, use of mechanical devices, training, etc.)
Appropriate training is required to be given to staff, wherein
they are required to assess their own postures, patterns and
compliance with relevant and appropriate procedures.
Furthermore, there must be manual handling available with each
care provider to ensure effectiveness in provision of care.
Report to (name): Rachel Allcot
Position: Supervisor
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Scenario 2:
You have taken over as Dennis’ care provider while Tanya is recovering
from her back injury.
One day, you notice Dennis is sneezing and sniffling.
5) According to the Lotus Compassionate Care handbook*, should
you apply infection control measures when handling Dennis?
Briefly explain your answer.
(*http://compliantlearningresources.com.au/network/lotus/files/2018/02/Lotus-
Compassionate-Care-Handbook-v1.5.pdf)
Infection control must appropriately be applied while handling
Dennis as he is old enough to be prone to several risks associated with
inappropriate manual handling. As an example, according to the Lotus
Compassionate Care Handbook, high standards of personal hygiene,
along with appropriate grooming must be complied by. Moreover,
Personal Protective Equipment (PPE) must also be used by the staff
members to ensure infection free environment for Dennis as well as for
themselves.
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6) Write an email to your supervisor, Rachel Allcot, about Dennis’
current condition and if certain measures should be applied.
Write your email in the space provided.
Guidance: There is no need to send an actual email.
To Rachel Allcot
<[e-mail]>
From Your email address
Subject Measures related to ill health of patient
Message
Respected Ma’am,
This mail is to inform you that an Arthritis patient, by the
name of Dennis has been sneezing and sniffing. Hence
there are several measures that are required to be
adopted while addressing the overall issues associated
with Dennis.
 There must be a clean and hygienic environment
around the patient for his condition to improve.
 There must be precautionary check-ups as to
whether he is suffering from a flu.
 It is highly required that individuals take protective
measures such as wearing gloves, masks and so
forth while coming in contact with Dennis.
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Role Play Task
The aim of this role playing activity is to allow you to demonstrate your
skills in:
 Following workplace procedures for at least one simulated
emergency situation
 Apply infection control e.g. PPE
You will be playing the role of a care worker working in Lotus
Compassionate Care, responding to the emergency situation described
below.
To complete this task, you will need access to:
- a video recorder
- a volunteer:
• one (1) volunteer to play the role of Dennis
Dennis’ sneezing was particularly bad one day. As he was having his
breakfast, he sneezed hard and accidentally knocked his glass of water
over. The glass broke, cutting his hand in the process. He has sustained
several small cuts and one deep cut in the palm of his hand. He is
bleeding.
To document your completion of this task and to allow your assessor to
evaluate your performance, you are required to submit a video recording
of this role play situation, including how you would respond to this
emergency. The video must not be longer than three (3) minutes.
Save your video file using the filename: Subject 2-RP2
Take note that your assessor will be evaluating you against the following
criteria:
Assessor checklist
(for assessor’s use only, please leave this section blank)
1) Did the candidate apply first aid? YES.
2) Did the candidate call for help? NO.
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16. PROJECT 1: IDENTIFYING LEGAL
REQUIREMENTS AND ETHICAL
RESPONSIBILITIES
As a care worker you are required to comply with all the legal
requirements and ethical responsibilities relevant to your work role. This
project will assess your knowledge and skills to ensure you are prepared
to take on this aspect of your role in a real life care environment setting.
Project 1 will require you to identify these relevant legal requirements
and ethical responsibilities through a set of written questions and tasks.
Task 1
Review the different legal requirements that apply to Care Workers.
Select three that you find most useful and relevant to your role as a
Care Worker. Complete the table below.
Guidance: Name the legislation and/or identify the section in the legislation
from where the you have accessed the legal requirement you identified.
Write your response here under the ‘Source/s’ column of the table below.
Legal requirement
How does this
requirement apply to
you as a Care worker?
Source/s
Privacy Act 1988 As a care worker,
this requirement
appropriately applies
to me while gathering
or sharing crucial and
confidential
information related to
patients and their
health conditions.
Thus, this act
appropriately set out
guidance as to
procedures of
gathering information
Office of the
Australian Information
Commissioner.
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and how to store and
distribute it that it does
not violate any rights
possessed by patients.
Work Health and
Safety Act, 2011
It is perhaps one
of the most effective
and essential act which
has maximum impacts
on my work and
professional practice.
This governs all the
treatment, proceedings
and actions that will be
taken by me as a care
worker and hence, it is
applied at every part of
the job role.
Federal
Registration of
Legislation, Australian
Government
Workplace Gender
Equality Act, 2012
Within this act, an
individual is required
to provide equal
respect, opportunities
and positive
environment to people
of both genders within
the care facility. In
terms of patients,
regardless of gender, I
would be require to
provide equal and
effective treatment to
all service users.
Federal
Registration of
Legislation, Australian
Government
Aged Care Act,
1997
This act is
associated with
provision of effective
and essential care in
relation to caring for
an aged person.
Federal
Registration of
Legislation, Australian
Government
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Furthermore, this
include enhanced level
of care, support and
treatment been given
to patients who belong
to elder age group.
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Task 2
Aside from understanding the different legal requirements you must
comply with, it is also important that you know the scope and nature
of your own legal rights and responsibilities as a care worker. This
helps ensure that you not only protect your clients, but also yourself.
Review your legal rights and responsibilities as a care worker, and
complete the table below:
(1)List three legal rights of care workers and describe how they apply
to the scope of your role
(2)List three legal responsibilities of care workers and describe how
they apply to the scope of your role
Legal Rights of a Care Worker
List three legal rights
of care workers
Explain how these rights apply to the scope of
your role as a care worker
Minimum Pay One of the most prominent legal right in my
practice as a care worker is associated with
minimum pay. This means, that I must get at
least enough pay which is described in the
industrial regulations for my services as a care
worker. Furthermore, according to this right, I
am also entitled to receive appropriate bonuses
or appraisals as part of my job duty.
Discrimination-
free environment
Another appropriate right which I possess
is associated with working within an
environment which is free from all sorts of
biasness and discrimination. It covers every area
which is required to be operated by me and I am
entitled to equal respect and integrity with
respect to my job role as a care worker.
Employment
Standards
This right is related to appropriate training,
opportunities and reinforcements which are
accepted as per the industrial standards.
Furthermore, this is essential for the care
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facility to work on my personal development and
growth as part of these standards.
Legal Responsibilities of a Care Worker
List three legal
responsibilities of care
workers
Explain how these responsibilities apply to the
scope your role as a care worker
Fair Work Under the Fair Work Act, I am responsible
towards providing enhanced care to my patients
along with several appropriate treatment and
expertise to ensure their betterment.
Furthermore, their safety and appropriate well-
being must be my prior concern, rather my
personal agendas. This also requires no
discrimination within my practice and equal and
appropriate treatment and care to all.
Health and Safety Another responsibility as a care worker is
to ensure maximum health and safety of
individuals, co-workers and other associated
stakeholders within the care facility. Thus, I am
responsible towards maintaining hygienic and
healthy environment around the patients and
ensure that they are exposed to no physical or
mental risks by the facilities provided by the
care home.
Privacy This is one of the most important
responsibilities for me as a care worker. Under
this, I am responsible towards keeping every
crucial information about the patient
confidential and store it is a safe place where it
could not be accessed by unauthorised parties.
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Task 3
Review the different ethical requirements that apply to Care Workers.
a) Select two that you find most useful and relevant to your role as a
Care Worker. Complete the table provided below.
b) List two sources of information about these ethical responsibilities
Ethical requirement How does this requirement apply to you as a
Care worker?
Respect and
Equality
One of the most effective requirements in
context of providing services as a care worker is
associated with treating each and every
individual within the care facility with risk,
despite of cultural or social differences.
Moreover, this covers practices such as
providing treatment, support, reporting
procedures and witnessing act of discrimination.
Security
Another ethical consideration in this
relation is providing a sense of security to
patients. This covers aspects like physical,
mental and emotional security. This requires me
to work ethically, along with observing and
promoting safe work practices within the work,
along with creation of a healthy environment
that could contribute in health and well-being of
patients.
Sources of information
a) National Association of Healthcare Quality
b) Australian Community Workers Association
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17. PROJECT 2: SELF-REFLECTION
Task 1
What signs do you notice in yourself when you are stressed and fatigued?
a. List two (2) signs you notice when you are stressed and when you
are fatigued.
b. List two (2) ways you cope with these conditions.
Signs I am stressed Signs I am fatigued
a) The very first sign when
I am stressed is severe
headaches.
b) Another sign
experienced by me when I am
stressed is related to
insomnia.
a) Dizziness is one of the
most evident signs which
reflects that I am fatigued.
b) Irritated and Anxious
behaviour are also
experienced by me while I am
fatigued
How I cope with stress How I cope with fatigue
a) The very prominent way
through which I cope with
stress is regular exercise,
which eases my muscles and
develop appropriate health
and well-being.
b) Another effective method
through which I cope with
stress is related to regular
meditation, which is helpful in
enabling me to focus in a
better manner.
a) Taking appropriate rest
is one effective manner
through which I cope with
fatigue appropriately.
b) Focusing more on my
hobbies such as reading
allows me to cope with fatigue
in a better and effective
manner.
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Task 2
How do you maintain currency on safe work practices in regards to
workplace systems, equipment, and processes in your own work role?
List two (2) responses.
List down three (3) specific sources of information you have referred to.
Ways to maintain currency on safe work practices:
a) One of the prominent ways through which currency could be
maintained in regards to workplace systems, equipment and
processes as a care worker is to implement performing annual safe
work practice currency tests by systems like Sparkling Stars.
b) Manuals must be provided to each employee, patient and care
workers with respect to operate machinery and equipment that
helps in maintaining currency effectively.
Sources of information:
a) Aussie Childcare Network
b) Training.gov.au
c) SafeWork SA
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Task 3
How do you ensure non-judgemental practice in your work role?
List two (2) values that you apply at work, and briefly explain how you
apply these to keep a non-judgemental attitude.
Values How these are applied
Empathy This value is effectively associated with
enhanced and appropriate perception about
patient, which is free from bias, unethical
framework. This attitude is related to putting
oneself in place of the other and act accordingly.
Thus, to not judge anyone based on their personal
views or cultural orientation, Empathy is one
effective value that is required to be maintained
effectively.
Transparency One appropriate value which facilitates a
non-judgemental practice in work role is
transparency, which ensures trust and honesty
between client and the care worker. Furthermore,
this refrains from being judgemental as it is an
ethical duty to be transparent to patients about
information related to their health and further
improvement.
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WORKBOOK CHECKLIST
When you have completed assessing this workbook, review the
candidate’s assessment against the checklist below:
The candidate has completed all the assessments in the
workbook:
Knowledge Assessment
 Ethical and legal requirements for direct client
care
 Safe work practices for direct client care
Practical Assessment
 Case Study 1
 Written Tasks
 Role Play Video Recording
 Case Study 2
 Written Tasks
 Role Play Video Recording
 Project 1
 Project 2
IMPORTANT REMINDER
Candidates must achieve a satisfactory result to ALL assessment tasks to
be awarded COMPETENT for the units relevant to this cluster.
To award the candidate competent in the units relevant to this subject,
the candidate must successfully complete all the requirements listed
above according to the prescribed benchmarks.
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18. FEEDBACK
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learn with us will open up new path ways of success in your life. At
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and heighten the learning experience for you. One way we do this
is by seeking feedback. Your experience is important to us and we
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Click on the button below to let us know what you think of us and
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