This literature review evaluates the effectiveness of online blogging as a form of digital marketing strategy and how it influences consumer buying behavior.
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Running head:ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS THE INFLUENCE OF BLOGGERS ON CONSUMER PURCHASE Keywords: Onlineblogging,customerbuyingbehavior,SEOoptimization,contentmarketing, marketin
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ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS1 “1. INTRODUCTION.” Businesshasundergoneasubstantialchangebroughtaboutbyinnovative technologies and globalization (Kannan 2017). The process of globalization can be seen as the single most important factor which has changed the nature of business in present times(Urban,GoslineandLee2017).Contemporarybusinessesareincreasingly resorting to internationalization and global expansion. This has enhanced business competition significantly by increasing the number of choices available to contemporary customers (Kingsnorth 2016). The net result is that business enterprises are increasingly attempting to mitigate competition (Baltes2015). Business prospects depend on the kind of strategies organizations deploy (Ho et al.2015).Thebusinessstrategies,aparticularorganization isusing forbusiness operations need to be in synchronicity with the overall goals it is trying to achieve (Ryan 2016). Digital marketing strategies have significant prominence and businesses are increasingly using digital marketing (Patrutiu-Baltes 2016). This literature review will evaluate the effectiveness of online blogging as a form of digital marketing strategy and also how the diverse online blogs influence the buying behaviour of the different customers in the present times. This paper will be of interest to a wide range of readers since it highlights how the construct of blogging can be used as a form of digital marketing strategy by the different contemporary organizations to enhance their business prospects. Thus, the paper tries to show that effective use of this construct can not only aid the different organizations to market as well as promote the products or services offered by them to the customers but at the same time offer them a better chance of gaining success as well. It is with this objective that the different aspects of blogging and digital marketing have been explored in this paper. “2. MARKETING AND ITS IMPORTANCE” The processes of marketing and promotion of goods or services offered by an
ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS2 organization determine organizational success or its failure (Hsiao, Chang and Tang 2016). Businesses deploy different kinds of marketing and promotional strategies to cascade the right kind of information to consumers. This act of offering relevant information to consumers is important since if consumers do not have appropriate information regarding the products or services they are less likely to choose them (Ukpabi and Karjaluoto 2017). The concept of marketing myopia is to be given uttermost importance;Marketing Myopia is a situation where a salesperson tries to convince consumers to purchase that particular product, but the consumer feels that he/she is being cheated and hence, the communication stops there. At last, the salesperson is asked to leave. Marketing and promotion are important for firms as it enables them to convey information to consumers to help influence their buying behaviour. More importantly, different firms are effectively using the tool of marketing to advertise in advance the goods or services that they will be launching in the future (Hernández- Méndez, Muñoz- Leiva and Sánchez-Fernández 2015). This enables them to create anticipation among consumers and thereby ensure the success of the concerned product or service. The marketing strategy used by Nike for its product Fuelband is an example of this kind of marketing strategy (Kim and Johnson2016). A survey conducted by Kim and Johnson (2016), reviews that since 2016, 84% what is meant by consumers have been made after they were thoroughly impressed with the reviews that they read in the online blogs. Since 2018 this trend has increased, and it is apprehended that in the future the consumers who are shopping with a group would generally tend to depend on the block as the essential resources while making any purchasing decision. Otherwise, also, researchers like Kim and Johnson( 2016), provide the opinion that in the future virtual opinions like customer rating, product reviews or expert blogs would be highly influencing the customers compared to firsthand experience. Again, as the internet usage train is going to increase in a have ropeway among the people of age group between 35 and 54 years, in the
ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS3 upcoming future, the perception of people to provide extra favor to the online blogs and reviews would naturally increase as an outcome. Marketing strategies used by the different firms have undergone a significant change keeping in pace with the changing requirements of the modern business world (Chen and Lin 2015). For example, in the earlier times, firms used to use marketing as well as promotional methods such as newspapers, radio and other means (Cheung, Xiao and Liu 2014). However, presently the majority of the firms are using digital marketing (Stephen 2016). More importantly, recent research suggests firms using digital marketing have a greater chance of succeeding than those using traditional marketing (Lim, Cheah and Wong2017).In this context, the Ansoff Matrix model can be implemented in order to assess the ways in which market development, diversification, market penetration and product development have differentiated in the light of four core areas, which are financial, customer based, internal strategies as well as learning based. This framework would be helpful in mapping the organizational growth and the growth of market share also. This model gives special emphasis on the processes within the company and its customer and market segment. As such, the efficiency and benefits of the target population can be mapped through the application of this model also. “3. E-COMMERCE AND ONLINE SHOPPING” One of the most important recent trends is that contemporary organizations, as well as consumers, are increasingly turning to e-commerce. The rise of this style of business can be traced to the emergence of the Internet and the change in the buying behaviour of consumers. For example, the lives of consumers in present times had become much more hectic and busy, and many do not even have time to visit traditional bricks-and-mortar shops (Ngai, Tao and Moon 2015). It is precisely here that the importance of e- commerce lies since this enables consumers to get the delivery of products or services to their doorstep. This not only saves valuable time but also offers them the ability to return
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ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS4 goods if they do not like them. The net result is that the process of e-commerce has not only changed the business world but opened up new opportunities for consumers (Erkan and Evans 2018). However, reviews are given by existing customers, and the brand image of the organizations and their products or services, plays a pivotal role in determining the buying decision of consumers (Zhou et al. 2017). Thus, it becomes all the more important for contemporary firms to maintain a positive brand and market image since it is directly related to the buying intentions of contemporary customers. In the context of this issue, the model of 5 stages of information processing can be utilized. As professed by this model, the first stage is the exposure. By means of exposure, the organizations would ensure the employment of analytics and metrics that can map the duration for which the customers view the viewership rate and tenure of the individual customers. The next stage of the implementation of this model is the tracing of the movement as well as well as the intensity with which the professional blogs of the company is able to attract the attention of the visitors. The following stage of impact is the comprehension and perception. In this part, visitors’ comprehension as well as perception regarding the on page content of the blogs and reviews. The following step is the yielding and acceptance. This is to ensure that the web visitors are actually enticed with the online data or the reviews that they are reading on the web. After that the final phase of Retention is to take place. “4. DIGITAL MARKETING” The construct of digital marketing can be defined as the process through which business enterprises use the Internet and social media for effectively promoting and marketing the products or services that they offer to consumers (Lu, Chang and Chang 2014). The effective use of digital marketing enables firms to reach a much larger customer base because people are heavily dependent on various digital technologies (Chen et al. (2016). Also, the use of social media, Internet and other digital tools for marketing and promotion is cost-effective in compared to traditional forms of marketing
ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS5 and promotion (Cano, Doyle and Zhang 2018). This is perhaps one of the major reasons for the extensive use of digital marketing by contemporary organizations. One of the most important current trends is that the buying behaviour of consumers is determined to a great extent by brand image or online presence of organizations. More importantly in the recent time, consumers rather than focusing on the quality of products or services offered by an organization, focus more on the attribute of the brand and online image of organisation (Hsu, Chuan-Chuan Lin and Chiang 2013). For example, if an organization has a negative image over the social media and other online platforms, it is more likely that consumers will not opt for the products or services being offered by them, regardless of the quality of products or services. The result of this is that contemporary businesses are increasingly resorting to the use of digital marketing strategies for the enhancement of their brand and online image, which in turn is directly related to the sale of the products or services on offer (Laroche et al. 2012). Thus, it can be said that contemporary organizations are increasingly resorting to the use of digital marketing strategies not only for the enhancement of their overall brand image but also to attain a higher level of growth.Digital Marketing is a platform that enables the business firm to carry out various marketing campaign effectively, using such platform various alternative ad campaigns can be created with the objective of capturing a different segment of people at different point of time. Moreover, because of the digital marketing platform, it is now possible to keep track of the generated leads. Besides, the facility of SEO, keyword planning are one of the trendy tools that are helping business firms to evolve. “5. ONLINE BLOGGING” Blogging can be defined as the process through which individuals express over online media their opinions or viewpoints regarding the things that are of concern to them (Cheng and Fang 2015). In this regard, different kinds of blogs can be categorized into two primary genres: personal blogs and professional blogs. Personal blogs are the
ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS6 ones in which the blogger expresses their viewpoints regarding the things that are of concern to them or the things that they used or have done in the recent times (Laroche, Habibi and Richard 2013). Professional blogs are the ones in which the different business enterprises promote or market their products or services (Barrett, Oborn and Orlikowski 2016). More importantly, these blogs also offer an overview of the reasons why consumers should choose these products or services, and the key benefits they are likely to receive. Professional blogs also offer detailed information regarding products or services that firms will be launching in the future (Hwang and Jeong 2016). The different firms are increasingly utilizing online blogs as an effective promotion and marketing strategy. This is perhaps one of the major reasons for popular online blogs have recently gained. It is estimated that online blogging because of the above status factors light turn out to be a heavily influential marketing tool. Especially in the categories like food and drink,culture,aswellasentertainment,aswellashobbiesandsoon,wherein researchers, are estimating that one among four people would be interested to buy some product after reading the online blogs. Similarly, it is also experience that the future customers of the electrical items who are purchasing products ranging between 1 US dollar to 50 US dollar would generally pertain to read the online reviews of the customers, who has purchased similar products or the online blogs of those experts who write blogs on electrical items regularly or make videos or other such online promotional activities regarding them. As research by Barrett, Oborn and Orlikowski (2016), as an outcome of the emergence of a hi-bye friend because of online blogging, The E-Commerce sector will be estimated to flourish in a heavily in the future also. This is because people will be psychological interest to spend their money to buy the products that they would be reading about in the online reviews and the nearest option for spending money on the products that they want to purchase are the E-commerce website or applications. Another essential marketing tool that would be merging in the future is cross-blog reviews by product experts of various famous brands that the common people would be enticed to read. As an outcome
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ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS7 of reading such reviews, people to explore the opportunities of the features that are included in the latest devices of that concert brand.
ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS8 “6. ONLINE BLOGGING, SEO OPTIMIZATION, CONTENT MARKETING” Oneofthemostimportantdigitalmarketingstrategiesthatcontemporary businesses are increasingly using is content marketing (Urban, Gosline and Lee 2017). There are two kinds of content marketing blogs: sponsored blogs and unsponsored blogs (Hsiao, Chang and Tang 2016). Sponsored blogs are ones which organizations publish to promotetheirgoodsorservices(UkpabiandKarjaluoto2017).Sponsoredblogs enumerate the positive aspects of goods or services on offer. More importantly, they help in the process of SEO optimization (Ho et al. 2015). This is because the more positive reviews a particular organization has in its directory, the better will be its online presence or brand image. Unsponsored blogs are ones where the bloggers are not being paid for the blog they write. These kinds of blogs offer an unbiased or unprejudiced viewpoint regarding the products or services offered a particular organization (Liljander, Gummerus and Söderlund 2015). However, along with offering an unbiased insight regarding the products or services offered by an organization they indirectly help in the process of content marketing (Hernández-Méndez, Muñoz-Leiva and Sánchez-Fernández 2015). For example, the greater number of keywords or product or service name one has in its directory, the higher its name will appear in the Google search engine when consumers try to look up the name of the product or service or organization (Kim and Johnson 2016).Thisisimportantsincemanycustomersjudgethebrandimageofthe organizations by their position on the Google search list. Thus, the various kinds of online blogs directly influence the buying behaviour of consumers using not only articulating the positive as well as negative aspects of the products or services but help in the search engine optimisation as well. “7. CUSTOMER BUYING BEHAVIOR”
ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS9 Customerbuyingbehaviourcanbedefinedastheconglomerationofthe customer’s preferences, attitudes, demands, needs and other attributes (Cheung, Xiao and Liu 2014). This is important since it is directly related to the market prospects of the products or services being offered by a particular organization to consumers. The business prospects of an organization depend on the effectiveness as well as the efficiency with which it can take into consideration the attributes of the customer demographic on which theyarefocusing(ChenandLin2015).Theresultofthisisthatcontemporary organizations regularly conduct various kinds of marketing surveys and analysis to understand the needs of consumers in the most effective manner (Lim, Cheah and Wong 2017). Various theories and models relating to customer behaviour have in recent times gained prominence.A consumer is rational and demands only those commodities that yield maximum utility. A promotional marketing mix, the strategy is to be implemented to have a position in the market. The marketing mix tools such as People, Place, Price, Promotion, Process, Product, and Physical evidence. A better understanding of the marketing mix tool helps in functioning efficiently. The “Theory of Reasoned Action” articulated by Martin Fishbein and Icek Ajzen in 1959 is an important theory which is being used by various marketers for analyzing the behaviour of consumers (Baker, Donthu and Kumar 2016). According to this theory, consumers are rational beings who, for the purchase of different kinds of products or services, use their rational faculty to make the best possible choices (Ngai, Tao and Moon 2015). The result is that different sponsored blogs created by businesses aim to influence this rational behaviour of consumers. Thus, the focus of contemporary bloggers is on the creation of rational and logical blogs through which they can influence the buying decision of consumers. The “Motivation-Need Theory” of Abraham Maslow (1943) is another theory of customer behaviour used for analysis of consumer behaviour (Erkan and Evans 2018). Maslow’s theory suggests that the primary motivation for consumers to opt for the
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ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS10 products or services is the extent to which the products or services can fulfil the needs or the requirements of consumers (Lu, Chang and Chang 2014). Thus, contemporary organizational and individual blogs aspire to shed light not only on the positive as well as negative aspects of the products or services but also on the likely benefits likely to be offered to consumers. Thus, regardless of the kind of blog, they take into consideration one kind of customer behaviour theory or the other. In this context, the business model of Cyfe can be highlighted here. Motivation needs theory has been implemented by the company. The customers of current days have the facility of searching for the desired products through various channels, offline and online. In this context, various communication channels, as well as sales channels, are implemented by the marketers of the company so that they always in the middle of the big picture. With the diversification in the sales and business growth, the company concentrate on acquiring a larger target audience where they are chiefly targeted the people about the age group between 25 to 50 years. In this context the organization insured that they have a good dashboard to display their products properly in each of the online channels. The importance of the products wonderfully portrayed through the customer reviews which specifically highlights how they have been benefited by using the products. As established in other segments of this research study, the purchasing motivation of the customers are acquired through various online blogs that makes them aware of the connection between their needs and the benefits of using the products. This is how this company marketed its products and services bye 2018 available to multiply the target market segment by 31%
ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS11 “8. IMPACT OF BLOGGING ON CUSTOMER BEHAVIOR” The number of options or choices available to consumers has increased due to a large number of businesses offering the same kind of product or services (Zhou et al. 2017). More importantly, this has not only increased the competition but has also made consumers more fickle than previously. The result is that consumers often opt for the products or services which are best in quality and available at the lowest possible prices (Chen et al. 2016). This is unlike earlier buying behaviour of consumers where they used to purchase the products or services of an organization by the quality, customer loyalty or customer satisfaction. However, the contemporary businesses to mitigate the adverse effects of this change in the buying behaviour of consumers are increasingly using digital marketing strategies (Cano, Doyle and Zhang2018). Effective use of digital marketing strategies or online blogs offers a plethora of benefits to the organizations as well as consumers (Hsu, Chuan-Chuan Lin and Chiang 2013). One of the most important modern trends is that consumers are influenced by online reviews written by various bloggers as well as existing customers (Hsiao, Chang and Tang 2016). Thus, the positive reviews given by bloggers and existing customers motivate other consumers to choose products or services offered by an organization. Businesses through using content marketing and SEO optimization try to keep only the positive reviews over their official website and delete the negative (Liljander, Gummerus and Söderlund 2015). This is done to influence consumers to opt for the products or servicesofferedbytheconcernedbusiness.Furthermore,businesses,throughthe effective use of content marketing, try to highlight only the positive aspects of the products or services that they are offering to consumers or the likely benefits that on offer to consumers. Recent research suggests that this has a profound impact on the buying behaviour of consumers (Patrutiu-Baltes 2016).
ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS12 The decision of consumers to repeatedly opt for the products or services offered by a particular business depends on the kind of satisfaction offered to consumers (Urban, Gosline and Lee 2017). This, in turn, is directly related to the loyalty of consumers towards the products or services and organization. However, in recent times, because of increasing competition, the loyalty of consumers towards the various organizations has decreased substantially (Patrutiu-Baltes 2016). Firms are resorting to the use of online blogs and bloggers to enhance their brand or organization’s image. This measure is being used because contemporary customers opt for products or services of a particular organization which has a positive brand image. Recent research has revealed that one of the best possible ways to attain and maintain a positive brand image is to have a positive image over online platforms (Kannan 2017). It is precisely here that the tool of online blogs becomes an indispensable one for organizations since they are being used for posting positive aspects of their organizations. Negative reviews or blogs also help different businesses (Ho et al. 2015). They highlight the negative aspects of the drawbacks of the products or services offered by a particular organisation, however at the same time help in the processes of content marketing and SEO optimization which are integral parts of digital marketing (Hsiao, Chang and Tang 2016). Thus, it can be said that online blogs not only helps an organization to influence the buying intention of consumers but at the same time determines its business prospects as well. “9. LITERATURE GAP” Customer buying behaviour and digital marketing have formed the central lacuna of numerous research works. This is perhaps one of the major reasons for the extensive amount of literature which is available on these two topics and also for their effective utilisation by contemporary organizations. However, the concept of online blogging and
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ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS13 its use to influence the buying intentions of consumers is a nascent one. The result is that very little research or scholarly works have been based on this topic. It is precisely here that the prominence of this work lies since it tries to evaluate how online blogging can be utilized by the businesses to influence consumer buying behaviour. Thus, this work will serve as a framework which future research can use as a base for conducting further work. Also, different businesses can also utilise this work as a model for the analysis of customer buying behaviour and how it can be influenced through the use of online blogging. The is also the negative perception that people develop as an outcome of reading the online blogs and the impact of such perception in turn on the buying behaviour of the customers’ needs to be studied further in depth. There are various influential bloggers now as well as many such will be in merging in the future also. Without real experience about any product, they have the power to satisfactorily convey their perception among the people and allure them to buy or not buy a typical product or products from a certain brand. In this context, the companies in the future have to find out acute Technologies using which they will be able to accept guest posts linked with reviews or blogs about their products shoe tools like online marketing Analytics. Using these tools, they can also be able to reject the association of such guest posts with the online entries also. The empirical literature does not put much light on these issues and also do not explore the implication of these issues in the future. “10. CONCLUSION.” To conclude, the buying behaviour of contemporary customers has undergone a significant change in recent times because of the plethora of choices that are available to them. The result is that businesses are resorting to the use of different kinds of marketing strategies to influence consumer buying behaviour. One of the most important measures
ONLINE BLOGGING AND CUSTOMER BUYING INTENTIONS14 being used by firms for positively affecting the buying behaviour of consumers is online blogs. It is pertinent to note that these online blogs offer various kinds of benefits to the organizations like SEO optimization, content marketing, highlight the positive aspects of the products or services, the likely benefits that consumers are going to get through the use of these products or services. These, in turn, have enabled organizations to positively affect the buying behaviour of consumers.
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