Business Analysis Report: Online Booking Service System Performance

This report analyzes an online booking service system, focusing on key performance indicators such as cycle time and effectiveness, and their implications for internal business development. The report examines the impact of a new information system on stakeholders, both positively and negatively, including communication, productivity, security, and cost considerations. It classifies the organizational structure as a machine organization based on Mintzberg's classification, highlighting its standardized work processes and centralized decision-making. Furthermore, the report identifies the type of system failure as correspondence failure, according to Lyytinen and Hirschheim's categories, and suggests methods for ensuring system success, such as proper system design, cost-benefit analysis, and employee training. The report references key academic sources to support its analysis.