Online Evaluation System for Healthcare in Sultanate of Oman

Coventry University Middle East
College
Project Submission
In Partial Fulfilment of the requirements for the Degree of
Master of Science in Information Technology (MSC-IT)
Online Evaluation System for Healthcare in
Sultanate of Oman
Author: Wafaa Salim AL Sudiri
PG16F162
2
Supervisor: Dr. Ali Abbas

Online Evaluation System 2
Academic Year: 2018/2019
1Declaration of Originality
This project is all my own work and has not been copied in part or in whole
from any other source except where duly acknowledged. As such, all use of
previously published work (from books, journals, magazines, internet etc.)
has been acknowledged within the main report to an item in the References
or Bibliography lists.
I also agree that an electronic copy of this project may be stored and used
for the purposes of plagiarism prevention and detection.
Copyright Acknowledgement
I acknowledge that the copyright of this project report, and any product
developed as part of the project, belong to Coventry University.
Signed: Dated:

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Office Stamp
MSc (IT) Project
2Declaration by Examiners
I / We have examined this report titled Online Evaluation System in
Oman submitted by Wafaa Salim AL Sudiri ID No. PG16f1622 in partial
fulfilment of the requirements of MSc (IT) Course during summer 2018
semester,
Signature of Supervisor Signature of 2nd
Marker
Name of Supervisor Name of 2nd

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Marker
Date: Date:
3

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Contents
1 Declaration of Originality....................................................2
2 Declaration by Examiners...................................................3
3 Abstract....................................................................3
Chapter 1: Introduction........................................................15
1.2 Background Study.....................................................18
1.2 Research problem...................................................22
1.3 Research questions..................................................22
1.4 Significance of the research..........................................22
1.5 Research objectives.................................................22
1.6 Layout of the Study.................................................23
Chapter2: Literature Review....................................................25
2.2 Health care sector in Oman.............................................25
2.3: Introduction to Online Evaluation......................................26
Chapter 3: Research Methodology...............................................34
3.2 Research Method......................................................34
3.3 Research Type........................................................34
3.4 Research Approach....................................................35
3.5 Research strategy.....................................................35
3.6 Data Collection Technique..............................................35
3.6 Research participants..................................................36
3.8 Interviews............................................................40
3.7 Results of the interview conducted for Patients..........................45
3.8 Results of Interview conducted for Medical staff.........................46
3.9 Dynamic Systems Development Method (DSDM).........................47
Chapter 4: Analysis and results....................................................................................................................................51
4.1 Preface...............................................................53
4.2 result of interview conducted..........................................................................................................54
Chapter 5: system requirement specification................................................................................................67

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5.1: introduction.....................................................
5.2: system overview
5.3: application design management
5.4: conclusion
Chapter 6: Project Management.................................................82
6.1: preface
6.2: Project management life cycle
6.3: Project Schedule
6.4: Work Breakdown Solution
CHAPTER 7: Critical Appraisal..................................................90
Chapter8: Conclusion /Recommendation /Student Reflection.........................92
10.1 Appendix (A): The project Dairy...............................................98
10.2 Appendix (b): Official Ethics Form..............................................98
10.3 Appendix (C): Official letters from MEC to other relevant..............................98
10.4 Appendix (d): The interview question and answer...................................98
List of tables
Table 1: interview
feedback.............................................................................42
Table 2: doctor’s feedback.......................................................................................45
Table 3: task
list...........................................................................................50
Table 4: risk
management...............................................................................53
Table 5: Complaint
Table.................................................................................63
Table 6: Department Table
..............................................................................63
Table 7: Feedback
Table..................................................................................64
Table 8: Final ratings
table...............................................................................64
Table 9: HealthCare

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table................................................................................65
Table 10: Questionnaire
table...........................................................................66
Table 11: Rate healthcare
table..........................................................................67
Table 12: Suggestions
table...............................................................................68
Table 13: Tblfiles
table....................................................................................68
Table 14: user info table..............
.....................................................................69
List of figures
Figure 5 Relationships between
Tables.................................................................37
Figure 7: Log in
Page......................................................................................42
Figure 8: Password
Recovery............................................................................44
Figure 9: Select User

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Type..............................................................................45
Figure 10: Rigestration
Form........................................................................48
Figure 12:Patient
Page.................................................................................49
Figure 11: Confirming the registration............................................................51
Figure 12: Patient Account
Information............................................................53
Figure 13: Patient Complaint
Form.................................................................55
Figure 14:Feedback
Page..............................................................................56
Figure 15:Suggestion
Page..............................................................................56
Figure 16:Qustionair
Form............................................................................58
Figure 17:Feedback
List................................................................................59
Figure 18:Complain
List...............................................................................59
Figure19: Medical Staff Page..........
...............................................................62
Figure20:Supervisor
Page..............................................................................62
Figure 15: Supervisors Feedback