The Effects of Performance Appraisal System on Employees’ Performance in the Public Service of Jamaica – A Case Study of the Jamaica Constabulary Force

BUSINESS SCHOOL
___________________
MBA HUMAN RESOURCE MANAGEMENT
MBA PROJECT
PROJECT TITLE: The Effects of Performance Appraisal
System on Employees’ Performance in the Public Service of
Jamaica – A Case Study of the Jamaica Constabulary Force
AUTHOR: NADEISHA PATTERSON (40294613)
DATE OF SUBMISSION: DECEMBER 14, 2018
Supervisor: MAMMED BAGHER

MBA Project Declaration
I declare that the work contained in this project has not been submitted for any other
award and that it is all my own work. To the best of my knowledge, the work contains no
material previously published or written by another person except where due reference
is made in the text of the project.
Title of project: The Effects of Performance Appraisal System on Employees’
Performance in the Public Service of Jamaica – A Case Study of the Jamaica
Constabulary Force
Name (Print): Nadeisha S. Patterson
Signature: N. Patterson
Date: 14th December, 2018

TABLE OF CONTENTS
MBA PROJECT DECLARATION...............................................................................................................i
LIST OF TABLES.........................................................................................................................................ii
LIST OF FIGURES......................................................................................................................................iii
ABRREVIATION........................................................................................................................................iv
ACKNOWLEDGEMENTS...........................................................................................................................v
ABSTRACT..................................................................................................................................................vi
CHAPTER ONE..........................................................................................................................................1
1.0 INTRODUCTION...................................................................................................................................1
1.1 Background of the problem.....................................................................................................................1
1.2 Statement of the Problem.........................................................................................................................2
1.3 Purpose of the Study................................................................................................................................3
1.4 Research Questions..................................................................................................................................3
1.5 Significance of the Study.........................................................................................................................3
1.6 Scope of the Study...................................................................................................................................4
1.7 Definition of terms...................................................................................................................................4
1.8 Chapter Summary....................................................................................................................................4
CHAPTER TWO.........................................................................................................................................6
2.0 LITERATURE REVIEW........................................................................................................................6
2.1 Introduction..............................................................................................................................................6
2.2 How employees see and interpret experiences with the performance management system....................6
2.3 Challenges of performance management system...................................................................................10
2.4 Types of Performance Management System.........................................................................................15
2.5 Summary................................................................................................................................................17
CHAPTER THREE...................................................................................................................................19
3.0 RESEARCH METHODOLOGY...........................................................................................................19
3.1 Introduction............................................................................................................................................19
3.2 Research Design.....................................................................................................................................19
3.3 Population and Sampling Design...........................................................................................................20
3.4 Data Collection Methods.......................................................................................................................21
3.5 Research Procedures..............................................................................................................................22
3.6 Data Analysis.........................................................................................................................................22
3.7 Chapter Summary..................................................................................................................................22
CHAPTER FOUR......................................................................................................................................23
4.0 RESULTS AND FINDINGS.................................................................................................................23
4.1 Introduction............................................................................................................................................23
4.2 General Information...............................................................................................................................23
4.3 Employee experiences with performance management system Figure.................................................25
4.4 Challenges of Performance Management System.................................................................................29
4.5 Type of performance management system suitable for JCF..................................................................32
CHAPTER FIVE.......................................................................................................................................35
5.0 DISCUSSION, CONCLUSION AND RECOMMENDATION...........................................................35
5.1 Introduction............................................................................................................................................35
5.2 Summary................................................................................................................................................35

5.3 Discussion..............................................................................................................................................36
5.4. Conclusion............................................................................................................................................39
5.5 Recommendations..................................................................................................................................41
5.6 Suggestions for Further Research..........................................................................................................43
REFERENCES...........................................................................................................................................44
APPENDIX 1: QUESTIONNAIRE............................................................................................................51
APPENDIX 2: Participants information sheet and Consent statement.......................................................55

i
LIST OF TABLES
Table 4.1: Unit of work................................................................................................................................24
Table 4.2: Competencies..............................................................................................................................26
Table 4.3: Training Programs......................................................................................................................26
Table 4.4: Recognizes employee efforts......................................................................................................28
Table 4.5: Challenges of PMS.....................................................................................................................29
Table 4.6: Suggestions for improvement.....................................................................................................30
Table 4.5: Period before carrying out a review process...............................................................................33
Table 4.6: Effectiveness of the current Performance Management System................................................33

ii
LIST OF FIGURES
Figure 4.2.1: Respondent Gender................................................................................................................23
Figure 4.2.2: Satisfaction with current PMS................................................................................................25
Figure 4.3.2 Cooperation and teamwork......................................................................................................26
Figure 4.2.5: Intermittent Performance evaluations....................................................................................27
Figure 4.2.6: Strengths and weaknesses......................................................................................................28
Figure 4.2.7: Utilisation of results...............................................................................................................28
Figure 4.2.8: Rate faculty following Figure.................................................................................................29
Figure 4.2.10: Performance Review Process reasonable for JCF Figure....................................................32

iii
ABRREVIATION
PMAS Performance Management Appraisal System
PMS Performance Management System
MBO Management by Objectives
BSC Balance Score Card
PEMS Performance Management System
GRMS Global Resource Management System
JCF Jamaica Constabulary Force
QAR Quality Assessment Report

iv
ACKNOWLEDGEMENTS
As a matter of first importance, I might want to recognise Gods direction and astuteness in
empowering me to complete this undertaking. My true appreciation goes to my administrator
Professor Mammed Bagher for giving me the required rules and intelligence from the earliest
starting point of this venture to the end. His direction counsel and viable reaction at each phase in
the readiness and execution of this examination paper was in every case auspicious. To my
family much obliged for the tolerance in the long evenings. I can't likewise overlook the whole
administration of Edinburgh Napier University for their participation towards giving on the web
library offices where I gotten got much data concerning this examination venture. I likewise
thank the staff at JCF for their support and collaboration in the answers to my questionnaires.