Operating Hotel Facilities

This document discusses the topics covered in a guest speaker's session on facility management in the hotel industry. It explores the importance of skills such as technological creativity, compassion, adaptability, and a data-driven mindset. The document also highlights the impact of the guest speaker's session on knowledge and how it changed the understanding of facility management in the hotel industry.

Operating hotel facilities

TABLE OF CONTENTS
Topics explained in the guest speaker's session in the field of facilities management:...............3
Importance of skills stated by Guest speaker :.............................................................................3
Impact of Guest Speaker's session on the knowledge:................................................................3
Performing self appraisal and identifying skills required:...........................................................3
Improving the skills required:......................................................................................................3
How the Guest speaker's session changed the understanding of facility management in hotel
industry?.......................................................................................................................................4

Topics explained in the guest speaker's session in the field of facilities management:
The key topics covered in the guest session are changing hospitality models,
organizations approaches to change and responsive client services processes. It also covered 4
key skills required in facility management professional which are technological creativity,
compassion, adaptability and a data driven mind set.
Importance of skills stated by Guest speaker :
Technological creativity: There are tons of challenges facility manager has to face every
day and these challenges requires creative solution, manager needs to be creative at work,
Compassion: Facility manager focusses on creating happier workplace environment.
Facility manager requires to go out of their way to help people effectively.
Adaptability: Facility manager should always to ready to adapt new situations and should
be flexible to adapt the changes quickly.
Data driven mindset: to be value added facility manager requires analysing the facilities,
contractor performance and identify the area of improvement.
To get place in big giants like Burger King and KFC it is important to possess these
skills.
Impact of Guest Speaker's session on the knowledge:
The session helped me in identifying the areas of facility management that are important
in hotel industry. Also, the skills that are essential and its importance for working effectively. It
helped in analysing the changing trends coming up and will affect the Burger King and KFC and
how they are dealing with those challenges.
Performing self appraisal and identifying skills required:
After conducting my self appraisal, I found out the key skill's deficiency that will affect
my performance. Those skills are technological creativity and data driven mindset. Other than
this is the leadership and risk management skills and improving my overall quality of service.
Gaining these skills will help me in building a good, positive and confident personality. These
skills are essential to get work at Burger King and KFC.
Improving the skills required:
I will train myself to be creative in thinking with respect to technology and in doing so
requires to be open minded and flexible enough to learn something new. This will make me up to
date and in demand. To improve my data driven mindset skill, it is essential to engage myself

into it. I need to grab this opportunity as it is very important for facility manager to remain at top.
I will also learn data analytics tools which will separate me from others. I will also undergo some
courses like personality development which will enhance my personality. These measures will
help me in grabbing place at Burger King and KFC.
How the Guest speaker's session changed the understanding of facility management in hotel
industry?
Guest Speaker's session has changed my perception of facility management in hotel
industry. The session has helped me in understanding the changing scenario of facility
management and the challenges that is coming up. It has helped me to know the ways KFC and
Burger King works. It has helped in identifying the skills that is required to face the future trends
and the emerging technological changes in the industry. The increasing needs of market analysis
to identify the changes and skills required.

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