Operation Management: Strategic Management in Online Coffee Services

This report provides a comprehensive analysis of operation management within the context of online coffee services. It identifies and examines critical components, emphasizing their relationship to decision-making processes and value chain analysis. The report delves into the quality of services, break-even points, and the application of principles and quantitative methodologies for effective operations process planning. Furthermore, it explores the role of operation management in the strategic management of organizations and supply chains, highlighting aspects such as supply chain management, production of qualitative goods, and meeting client commitments. The report concludes with a summary of key findings and insights, emphasizing the importance of strategic planning and supply management in the success of online coffee service businesses.

OPERATION
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Part 1 ...............................................................................................................................................1
Identify and critical components of the operations' management functions which differs in the
organisations that demonstrate relationship in decision making and value chain..................1
Quality of services..................................................................................................................2
Break even point.....................................................................................................................2
Principles and quantitative methodologies that helps in decision making and operations
process planning.....................................................................................................................3
Role of operations management in strategic management of organisations and supply chains 4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Operation management is the important area which designing and controlling production
process in the business. In this consideration, goods and services promoted by business
operations to meet customer demand and requirements (Dell’Era, Altuna and Verganti, 2017).
For gaining insight information of the present report, it covers critical components of the
operations' management which demonstrate relationship in decision making and value chain. At
last, it includes qualitative methodologies that helps to attain strategic management in the
organisations. Recently Online coffee services are considered several operations and functions in
the market for development of business.
MAIN BODY
Part 1
Identify and critical components of the operations' management functions which differs in the
organisations that demonstrate relationship in decision making and value chain
In respect to considered the critical evaluation of operation management, it is important
to look towards the 5 main elements in which business mainly involved. They are determines in
the following consideration:
 Training: As per the view of Tang, Lai and Cheng, (2016), in Online coffee services
there are several elements has been added recently. In this way, all employees need to
provide proper training to all employees which assists to develop creativity at workplace.
In this aspect, material are needed qualitative that helps to attain systematic work
performances at workplace. Beside this, Liu, Chu and Chen, (2016) argued that training
needed to handle customer query and their requirements in the business. In this manner,
creativity will be develop to add value at workplace.
 Administration and finance: In addition to this, Song, Bae and Lee, (2017) stated that
administration and finance is the major perspective which needed to perform activities in
systematic manner. On the other hand, Jakowczyk, Quariguasi Frota Neto and Van
Wassenhove, (2017) said that major finance is needed to create operative activities at
workplace. It is the best way to target several people in business environment.
 Planning: According to the view of Bottani, Ferretti and Rinaldi, (2014), planning
considered important part in the business to develop effective results. In this way, Online
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coffee services are design through planning elements. In addition to this, Sparrow,
Brewster and Chung, (2016) stated that the company need to operate their functions in
creative manner that helps to considered innovative ideas at workplace.
 Marketing and sales: As per the view of Hill and Hill, (2017), marketing and sales are
also major aspect which need to considered to focus on the business goals and objectives
that are undertaken on the basis of trends. Along with this, Emmanuel and Leah, (2016)
argued that sales depends on the marketing of products which considered important part
in business success.
 Operations: According to the point of Bartlett and Beamish, (2018), operations includes
several aspects which targets to customers in systematic manner. In this way, creative
elements implemented that promoted to make several objectives.
Quality of services
In respect to work in coffee shop, new services that is online delivery design with
effective quality performances. In this consideration, effective performance will be developed to
look towards fulfil customer demand and requirement. As per the service quality, manager able
to make effective results at workplace. Therefore, it helps to attain desired goals and objectives.
Break even point
In order to implement the break even point, employees of the selected coffee shop need to
deliver their services at low cost. It will helpful to make sure that effectiveness of the business
environment develop which helps to focus on innovative objectives.
Value chain analysis
In respect to consider the value chain analysis, there are two kinds of activities design
such as primary and supportive. They are considered in the following consideration:
Primary activities
In the primary activities, there are three kinds of elements included such as inbound
logistics, operations and outbound logistics. In the inbound logistics in Online coffee services
material bringing into the business (Zhang, Dai and He, 2015). Further, inventory control and
warehousing activities done. In the operations, value generated from the creating activities.
Hence, transformation included into the final products. At last, outbound logistics included get
finished products to the customers. In addition to this, there are marketing and services activities
design that helps to attain desired activities such as channel selection, advertisement, etc.
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Supportive activities
In the supportive activities, there are procurement and technology development activities
considered in systematic manner. In the procurement, purchasing raw material and other inputs
included for business development (Ziemba and Eisenbardt, 2015). In addition to this, in the
technology development process automation, research and development consideration included
for qualitative Online coffee services sales. In addition to this, human resource management
activities included that are related with recruiting, development and compensation. Firm
infrastructure activities included as the cost of general management, planning and finance.
Principles and quantitative methodologies that helps in decision making and operations process
planning
In respect to considered the operation process planning, there are several principles
included that are based on the educational based program. It designed to help new entrants in the
operations' management field (Liao and Seifert, 2015). Therefore, fundamental knowledge
increasing towards Online coffee services. Following are certain principles included in this
manner:
 Principles of inventory management: In respect to implement the principle of inventory
management, greater understanding develops roles and responsibilities in the business.
 Principles of operations planning: Fundamental knowledge on the basic manufacturing
planning included which incorporate at each level.
 Principles of manufacturing management: It also provides introduction of the modern
manufacturing management with concept and practices (Alon, Boulanger and
Madanoglu, 2015).
 Principles of distribution and logistics: In this principle, introduce participants in the
distribution and logistics management foundation.
 Principles of managing operations: In this course, it is needed to make decisions in the
organisational process management and control.
Quantitative methodologies: In respect to involve sales and operation planning, it is
important to look towards the market trends towards the Online coffee services. It involves sales
and operations based input that are considered to increase sales. Production and quantitative
methods areas considered different courses in the operations' management (Colicchia, Creazza
and Dallari, 2017). It includes operations research areas in three areas to develop advance skills.
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Mathematical programme, statistical, technology management, etc. included in the business
development activities. In addition to this, research interest considered strategic and operational
issues that are related with manufacturing and service planning. Technology change and
innovations capabilities increases linear and integer programming to develop solution towards
the different issues.
Role of operations management in strategic management of organisations and supply chains
Operation management defines as the design, operations and control of the
transformation process. In this regard, different resources are carried that helps to include goods,
services that are sold to customers. In this aspect, for promotion of Online coffee services,
operation management perform following roles:
 Operation management assists to considered effective design and control in
transformation process of Online coffee services that increasing profitability at
workplace.
 There are several resources converted into the final products of beauty to maintain
effectiveness in it (Dell’Era, Altuna and Verganti, 2017).
 Every unit considered something unique features which successfully recognise in the
overall strategy.
 Strategic role in operation management determines successful value chain perspective to
implement organisational activities and work performances.
 Step by step activities develop in the process from raw material into the finished goods.
 Operation management also play important role in the effective growth to manage
productivity and lead with economic growth.
 Operation management also considered strategic role to undertake competitive success.
Supply chain management considered important part in business success. In this
consideration, there are several roles play by the operation management towards Online coffee
services selling. It helps to manage supplies to the organisation which help to smoothly run
business. Operating running activities are also designed that enable to procure quality of goods
and services at low cost. Following are certain elements explains importance of the supply
management in the business success:
 Production of qualitative goods: In respect to deal with the Online coffee services,
supply chain management considered qualitative goods. In this aspect, people enable to
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procure the raw material and results on the production of goods and services. It is very
important consideration to generate successful results in enterprise (Colicchia, Creazza
and Dallari, 2017).
 Meeting with clients commitments: Further, client commitment classified into two
terms such as quality and delivery on time. In this way, sound supply management
activities helps to business to implement qualitative Online coffee services. On the
specific time, timely procurement considered at workplace.
Supply management principles
 Relationship with suppliers: Strategic relationship with suppliers considered key action
which require in Online coffee services. Enterprise also need to considered different areas
for human resource, marketing, etc. It has been seen that suppliers are also put their
efforts in order to deliver quality resources at workplace.
 Internal management of suppliers: Online coffee services enterprise need to supply
specifically as per the demand of goods and services. In this consideration, suppliers need
to know about the goods and services. Suppliers of the Online coffee services also need
to know that qualitative elements are added in the goods and services. Therefore, it will
assist to increase creativity in the supply management.
CONCLUSION
From the above report, it can be concluded that in the market Online coffee services are
comparatively increasing using consideration. In this regard, manager of the business need to
make sure that qualitative elements are implemented at workplace in proper manner. In addition
to this, it summarised that value chain analysis considered in the Online coffee services sales
which helps to make high growth in the business environment. Furthermore, it provides
discussion on the principles that are essentially followed to perform task of operation
management in Online coffee services selling. At last, it articulated about the supply
management principles that are essentially needed to perform activities in systematic manner.
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REFERENCES
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management policies for perishable food products: a simulation study. International
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Colicchia, C., Creazza, A., & Dallari, F. (2017). Lean and green supply chain management
through intermodal transport: insights from the fast moving consumer goods industry.
Production Planning & Control, 28(4), 321-334.
Dell’Era, C., Altuna, N. & Verganti, R. (2017). Discovering quiescent meanings in technologies:
Exploring the design management practices that support the development of technology
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Sparrow, P., Brewster, C., & Chung, C. (2016). Globalizing human resource management.
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