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Operations Management Assignment- TESCO

   

Added on  2020-06-06

8 Pages1965 Words266 Views
Service OperationManagement
Operations Management Assignment- TESCO_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK...............................................................................................................................................1CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................6
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INTRODUCTIONIn organisation, operation management for services is having functional responsibility forproducing better quality of services to customers. This department deals with decisions which arerequired by operation manager for making consumption of an intangible product (Colombini andMcBride, 2012). This department is considered an important part in business where all manageris responsible for producing quality of products and services. In this present report, TESCOcompany has been taken which is providing better quality of services to customers. Further,Tuckman & Belbin theory has been explained in context of me while working in a group andhow it will benefit for me. TASKTuckman’s model is important because it recognises those facts that group do not startand fully-formed and functioning. They suggest that team in organisation only grows whenemployee is clearly with their defined stages and targets. It also helps me organisation to resolvemy conflicts so that I can perform my task better in group. In TESCO company as there aremany employees. This theory has focus on how leaders are handling their team from initialformation of team building till the completion of assignment. It contains four stages forming,storming, norming and performing. This all stages are helping me to complete my task inappropriate manner and make some contribution in achieving business objectives. As there are many issues in organisation which are facing by me while doing my workproperly. Team leader also providing better training to me so that I can perform my task inappropriate manner. The above paragraph illustrates that there is a link between task force andgroup relationships in organisation. The idea of Tuckman clearly indicates that how much timewill be taken by me to reach on “performing” stage and these are considered as normal for teamsto develop relations (Teamwork Theory, 2017). As I am working in TESCO company underoperation management so it is also my responsibility to provide better quality of services andgoods to customers. It will do with the help of using Tuckman theory to perform better in agroup also. These stages are discussed as below:1
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