Operational and Project Management

This document explores the concepts of operational and project management through various case studies. It covers topics such as airport transportation systems, air traffic control, refurbishment projects, coffee procurement, and more.

Operational and Project Management

Table of Contents
Executive Summary.........................................................................................................................2
INTRODUCTION...........................................................................................................................2
CASE STUDY 1: The Airport Transportation System...................................................................2
CASE STUDY 2: SverigeTech- Air Traffic Control system..........................................................2
CASE STUDY 3 : Terminal Four Refurbishment project...............................................................3
CASE STUDY 4: Harvey Talbot – Coffee Procurement................................................................4
CASE STUDY 5: A new juicemaster outlet....................................................................................5
CASE STUDY 6: Staff Planning for the Turista call centre..........................................................6
CASE STUDY 7: Sycamore Security Systems...............................................................................7
CASE STUDY 8: Baggage handling problems at Snowham Airport.............................................8
CASE STUDY 9: A new fire engine for the airport......................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

Executive Summary
The entire report is based upon the nine different task through which project manager get
the answers and also recommend the best option from the available options. Therefore, through
the project, researcher provide the best options which is available for the business and that will
assist to meet the define aim. Also, report will analyze to negotiate new consultancy contracts
so that proper operations performance can be improve. Thus, the report provides best option
which is available for the company and as a result, project manager select the best out of many.
Such that in the task 1, the project manager cannot proceed the project further because it will not
easy for the company to carry forward the project in such a low amount and that is why, the
project manager has to take any alternative. In the same way, the report will recommend the best
alternative available for every projects.
INTRODUCTION
Every business wants to attain the define aim and objectives and this is possible only
when the company run its business at smooth manner. On the other side, in order to meet the
target, project management also plays an important role in the success of a company. In the same
way, the current study will help to develop better understanding related to operation and project
management. Therefore, the study is based upon the nine different tasks and each task is
completely relied upon the different task which has to be met by the project manager. Moreover,
the present study also depend upon the all the nine questions through which the firm easily
determine the answers of the questions.
CASE STUDY 1: The Airport Transportation System
As project Manager is believed that it is not possible for the company to carry out the
project in further because the total cost of the project is exceed to £16 million. As per the
calculation, it is analyzed that the project cost is increases up to £92 lac. That is why, the project
manager believed that there is no chances to proceed the same project with such a low budget.
Thus, the calculations are as mention below:
Fixed cost= £2,00,000

Project Team = £35,00,000 * 35 weeks= £70,00,000
TBM and Equipment = £3,00,000
TBM Crew = £1,00,000
Therefore, the total cost = £94,00,000
Thus, through the calculation, it can be stated that the budget which is already assigned for the
project is not met with the calculation. That is why, the project is not proceed further, as per the
project manager.
On the other side, the project is also not carried out within £ 12 Million as a budget because the
overall cost of the project is already exceed and therefore, it is not possible to meet the budget.
Such that the overall week for completing the entire project require 35 weeks and therefore, the
calculation are as mention below:
Increase in TBM cost = £325,000 * 6 = £1950000
Amount extra = £25000 * 6 = £150000
Amount extra = £ 325000 * 6 = £1550000
Therefore the total amount is = £1950000 + £150000 + £1550000
= £4050000
Thus, it is clearly stated that the total amount is higher than the assigned budget, that is why, it is
necessary for the project manager to make sure that increase the project budget so that it will
help to meet the define aim and objectives.
CASE STUDY 2: SverigeTech- Air Traffic Control system
The biggest problem for the SverigeTech is related to the human resource problem,
because suddenly Akesson, the project manager also suddenly resigned from the post and that is
why, it got affected with the overall project. Also, from the resource problem, it is analyzed that

there are only 5 engineers are allowed to work and they also perform the work in accordance
with the assigned work schedule. But it is not possible for the company to perform the work and
meet the define target with such a small human resource. Therefore, it is stated that the
company’s starting project date is 10th May and that is why, the company faces a problem of
human resources and that is why, they have to hire some new engineers in order to make sure
that the problem is properly solve and they have new resources to cope with the time related
issue.
On the other side, company said that they did not require additional engineers and that is
why, they have to re-schedule the plan accordingly. Further, it is also stated that in order to meet
the define aim, company has to require additional engineers which in turn affect the overall
business in negative manner. In addition to this, it can be stated that to meet the define aim, the
planning has to be re-schedule and this in turn help to meet the define aim so with proper testing
by the project manager, the new starting date will be from 15 th May and as a result, the planned
will be Go- Live and every engineer will also assist to meet the define aim and objectives in
better manner.
CASE STUDY 3: Terminal Four Refurbishment project
As per the define case study of Terminal four Refurbishment project, it is analyzed that
there were six stages which are analyzed under the project but the Terminal Support Service is
not still in progress. Therefore, as per the description, it is analyzed that Check- in facilities are
thee proceeding well and as it is 70 % complete and that is why, it is fall under Red color. On
the other side, Work on Concession units as well as Terminal Support services are not yet started
and that is why, it is fall under the Amber which means the work is not started yet. Also, it is
stated that for Baggage handling services which are 40% complete that means it is also fall under
Red zone (Li and Ma, 2019). Further, the Circulation work is also completed around 60% and
that is why, it is stated that this task is fall under the category of Red which shows that task in
progress falling more that 5% behind the plan.
In addition to this, Building services is in early stated which are also completed by 15%
thus, it is stated that this task is also not fall under any color. Therefore, among all the task, there
is no activity related to the Green color because none of the task is actually completed at least

5% ahead of the plan and that is why, it is stated that company will meet the define aim and
target through which company will completed the work on time and meet the specified deadline
as well. As per the define case study, the completion date for the entire project will be in July
because most of the task are not started yet. That is why, it is stated that project got delay for one
month and therefore, it affect the overall task activity and also, there is a need to re-schedule the
entire work as well.
CASE STUDY 4: Harvey Talbot – Coffee Procurement
Unit Cost £14.50 200
Unit sold 2 week 2900
Average sales Unit sold/2 1450
Annual demand D
Number weeks sailing 52
Total Demand 75400
Holding Cost per year H
9 containers 1800
1 container 4.18
Single order Cost S
Cost of placing order per year 94000
No shipping charges
To determine the number of bottles in each order
EOQ= under root 2*D*S/ H
= under root 2*75400*94000/4.18
= under root 339119617
=18415
Second suggestion:

£12.75*200= 2550
As per the above, second option is appropriate for the company because after discount the
company sale the product within 2550 while for EOQ, the price is 2900. Therefore, from the
above, it is stated that when KCS prepare at least 2500 containers at a time, then it is the better
option because it helps to sales the product in better manner. Though bot method are beneficial
for the company to reduce the cost of procuring coffee bit second is more suitable for the quoted
firm.
Merit of restaurant manager’s suggestion:
 EOQ method is used to reduce the holding cost of inventory because it require a huge
amount for savings (Li, 2019).
 This method is mostly used by the many company to make inventory better.
 Through discount offer, company’s sales is increases and attract range of new customers
towards it.
Demerit of restaurant manager’s suggestion:
 EOQ method is steady in demand of a business product and immediate the availability of
items to be re-stocked.
 It is not used for company’s seasonal and economic fluctuation.
 Also, using the discount offer, company cost decreases but on the other side, its
production is increases.
CASE STUDY 5: A new juicemaster outlet
Clothes store Staff toilet
Window
door
Window
Main door

Storage space
As per the design, queueing is done in the center of a space in the planned area and near
the window, the orders are taken on the other side, in opposite side of the window, payment
process is settled down. So that through the process, none of the customers become frustrated
and they get whatever they want (Nunes and et.al., 2018). Moreover, the planned floor also
provide enough setting area for their customers in which they enjoy their meal and can waiting
for their customers as well. on the other side, for managing the shifts, company has to make
triple shift for 8 hours each. The recommended opening hours are 00-08AM, 8AM-4PM and
4PM to 00. These regular shifts will help the employees to settle down and manage the work.
The job roles are as mention below:
 Order receiver: The job role of this ownership is to take an order from the customers and
then passes it to manufacturer or cook. Therefore, they must poses strong communication
ability which help to let people understand about their need.
 Payment checker: When order taken, customer have to pay amount and at that time, this
department is used where payment can be done through online and offline mode.
 Employees: All the employees who are working under this may changes their shifts and
handle the query and order from the customers
CASE STUDY 6: Staff Planning for the Turista call centre
Let the target call for the next year = 25000
Then the company require 500 temporary staff members because 2 permanent staff done their
regularly of 30 calls per day each.
If a temporary staff would cost £60 per day, then there were 250 days in a year in which call
center works and that is why, the total cost will be 250 *60 = £15000. Thus, the total annual

budget for the company is around £15000 in which they try to attain the define goal for the next
year.
On the other hand, another option which is available for the company is to increase the
productivity and permanent calls will increases up to 50 calls per day while temporary staff calls
40 per day.
As per the above, it will take fixed cost £24000 and company will not require any temporary
staff members because all the calls are done by temporary staff and as a result, the cost of the
company is also saves (Ma, 2017). Therefore, it can be stated that the next option is better
suitable for the company because it will be easy for the company, but on the other side, there is a
need to make sure that company have to recruit the temporary employees because when the
permanent employees wants to take leave then they will be easily manage the work by temporary
employees and this will help to maintain the overall working performance of the company as
well.
CASE STUDY 7: Sycamore Security Systems
Maximum Production for the per week
particulars
Charge
s (£)
In
week
(£)
Salesman 300 1500
Surveyor 400 2000
Manufacturi
ng
technician 3000
Installation
Technician 6000
Total 12500
Among all, the bottleneck process is Installation technician because its cost is quite high as
compared to other production department. Also, this will creates a backlogged work that affect

the work in negative manner. Also, the annual gross profit which is being generated by the
business is as mention below:
Particula
rs
Amou
nt
all cost
12800
0
Fixed
overhead
s 90000
Total
manpow
er
12500
0
Total
34300
0
Amount
integrate
d for
CCTV
16000
0
Total
18300
0
As per the above table, it is interpreted that the company’s total amount which is integrated for
the company’s CCTV is lower as per the amount spend during the whole period. That is why,
there is a need to increase the amount of the company which is set for the spending so that it will
meet the overall budget.
In order to use the service of the employment agency, the quoted firm has to make sure
that a firm should select the best candidate which includes the IT specialist and technician in
order to manage the work accordingly (Banerjee, Ray and Ghosh, 2020). As the company’s
CCTV installation require high cost and it also cross the overall assigned budget as well. That is
why, there is a need to manage the work and then recruit the best candidate for the company who
easily meet the define target without any error. Also, company may check the criteria which will
assist to meet the define task and sort out the problem with their skills and capability.

CASE STUDY 8: Baggage handling problems at Snowham Airport
As per the case study, the project manager has to determine the total quality for the
internal and external baggage in order to solve the baggage problem for the Airport and this is as
mention below:
Bagging Handling Problem
Total bag handle= 2000 bags per day
= 2000*365= 7,30,000 bags per year
Bags loaded to wrong trolley= 2000*0.5% = 100 per day
=36500 per year
Mistake found during a loading= 100*70% =70 day
Therefore, 36500 * 70% = 25550 per year
So, Internal baggage cost
Loss of compensation = £10,22,000
Loaded incorrectly= 30 per day
Therefore, 10950 per year
External baggage cost
Loss of compensation = 109950 * 125= £1368750
Total cost = 1022000+1368750
= £2390750
Proposal 1: Joey Wong
Initial Investment= £8,00,000
Bag loaded to wrong trolley= 2000*0.25% = 50 per day

Therefore,- 18250 per year
Mistake found during loading= 35days
Therefore, = £5,11,000
Loaded incorrectly= 15 per day = 50*30%
= 18250 *30% =5475 per year
= 5475* 125 = £684375
So, total cost= 800000+ 511000+ 684375
= £1995375
Proposal 2: Ted Jones
Mistake found during loading = 100*90%= 90 per day
= 36500 * 90% = 32850 per year
Loss of Compensation= £13,14,000
Loaded incorrectly= 3650 per year
Loss of Compensation= £456250
Total cost = 1314000+ 456250+ 58000
= £1828250
Proposal 3: Dougie McDonald
Total Mistake = 2000 * 0.1% = 2
= 2 * 365 = 730
Mistake found during loading = 730 * 30% = 219
= 219* 125= £27375

Total cost = 27375 + 20440
= £47815
Among all, the proposal III is better suited to the company because the cost requirement is low
as compared to other three . That is why, it is stated that if company uses or accepted the third
proposal, then it will be beneficial.
CASE STUDY 9: A new fire engine for the airport
As per the Weighted scoring method, it is analyzed that in numbering scoring to rank the
strategic initiatives against the benefits as per the cost strategies. Therefore, it is consider one of
the useful method which help to select the best out of many by considering the key features.
Therefore, the airport safety manager has been given the authorized to add the new fire engines
and that is why, by making enough research, he select the best three option i.e. McDougaal,
GVX and Schellinger and also make decision factors i.e. Compatibility with existing airport
equipment, Ease of maintenance and servicing, Overall fire-fighting performance, Durability and
Build Quality and Client references. Also, the marking is also assigned which is rated in between
1-10. Through weighted scoring method, the best option is analyzed which is as mention below:
Requirement Score
Criteria
Weigh
t
McDoug
al GVX
Schellinge
r
Compatibilit
y with
existing
airport
equipment 5
3.00=
5*3= 15
6.00=
5*6= 30
8.00=
5*8= 40
Ease of
maintenance
and
servicing 6
6.00=
6*6= 36
7.00=
7*6= 42
8.00=
8*6= 42
Overall fire-
fighting
performance 8
7.00=
8 * 7 =
56
5.00=
8*5= 40
4.00=
8*4= 32
Durability
and build
quality 9
8.00=
8*9= 63
5.00=
9*5= 45
4.00=
9*4= 36

Client
references 4
4.00=
4*4= 16
6.00=
6*4= 24
5.00=
4*4= 20
Total Score 123.00 181.00 170.00
From the above table, it is analyzed that company will select the GVX company because
it is best suited among all. Also, as per the ranking it is analyzed that the company will chooses
this option then it will be more beneficial because it get the highest ranking among all and as per
the set criteria, it is analyzed that 181 is the total score of the company and that is why, it is to be
recommended that it is best option among all.
CONCLUSION
By summing up above, it has been concluded that effective business operations and
project management techniques plays an important role in the success of the company. In the
same way, as per the above, it is further concluded that for each task, project manager has to
take better decision which assist to generate the best outcomes and this in turn help to meet the
define aim and objectives. Also, with the help of effective management skills and abilities,
project manager easily deal with the complex situation and attain the define aim.

REFERENCES
Books and Journals
Banerjee, K., Ray, S. K. and Ghosh, S. K., 2020. Integrated Solid Waste Management Under
Japan International Co-operation Agency Project in Municipalities of West Bengal.
In Sustainable Waste Management: Policies and Case Studies (pp. 187-201). Springer,
Singapore.
Ma, X., 2017, July. Research on the Construction and Operation of Human Resource
Management Project from the Perspective of Multimedia. In 2017 9th International
Economics, Management and Education Technology Conference (IEMETC 2017). Atlantis
Press.
Nunes, C.E. and et.al., 2018, June. Applying Project Management Techniques to a Record-
Breaking Ultra-Deepwater Frontier Drilling Operation. In SPE Trinidad and Tobago Section
Energy Resources Conference. Society of Petroleum Engineers.
Li, B., 2019, May. Operation Management of Rural Water Supply Projects under the
Background of Poverty Relief. In World Environmental and Water Resources Congress
2019: Watershed Management, Irrigation and Drainage, and Water Resources Planning and
Management (pp. 251-257). Reston, VA: American Society of Civil Engineers.
Li, H. and Ma, Z., 2019, September. Research on Project Management and Operation of
Aerospace Technology Application Industry in the New Era. In 2019 3rd International
Seminar on Education, Management and Social Sciences (ISEMSS 2019). Atlantis Press.