Developing Operational Management in Healthcare Practices

This article discusses the competencies required for a leader and operational manager in healthcare practices, theoretical models of leadership, strategies for resolving conflicts, and producing a plan to implement change in the area of provision in healthcare practices. It also describes the potential impact of the plan on service provision and outcomes in healthcare practices.

UNIT10 DEVELOPING
OPERATIONAL MANAGEMENT

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................3
Activity 1.........................................................................................................................................3
Person specification.........................................................................................................................4
D 1. Evaluate the competencies as a leader and operational manager in the healthcare practice.
.....................................................................................................................................................6
ACTIVITY 2...................................................................................................................................6
ACTIVITY 3...................................................................................................................................6
P5 Theoretical model of leadership in contributing towards development and management of
team within healthcare practices..................................................................................................6
P6 Outlining different strategies used in resolving conflict between individual in different
contexts within healthcare practice..............................................................................................7
M3 analysing theories which can help in team development and promoting positive outcomes
for individual within healthcare practices....................................................................................8
P7 Producing plan to implement change in area of provision in healthcare practices................8
P8 Describing potential impact on plan and service provision along with outcomes in
healthcare practices......................................................................................................................9
M4 Analysing potential impact of plan on service provision, practice along with outcomes for
individual in healthcare practices..............................................................................................10
D2 Reflecting effectiveness of own plan for improving in area of provision through different
theories and models of leadership and team building in own operational leadership skills......10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
APPENDIX....................................................................................................................................13

INTRODUCTION
Attracting the best candidates begins with a well-written area manager job description.
First, you must establish clear expectations for the role. Make a detailed list of duties,
obligations, and qualifications, then go through it and prioritize which one is more important.
Make certain that each part appropriately reflects the work in clear, uncomplicated language.
Companies can utilize job descriptions to introduce their institution's culture and values. This
allows candidates to assess if their values fit with yours. Above all, be straightforward and
succinct. The Procedures leaders are accountable for sustaining as well as developing the
attorney of company, or the firm's performance (Dimitrova and Wiium, 2021).
Activity 1
Job description
Interviewing, selecting, and hiring newly hired employees; preparation newly hired employees;
making preparations, appointing, and directing work; composing and addressing performance
reviews with workers; trying to address performance of employees and process improvements;
and motivating and rewarding employees are some of the role and obligations of an operations
manager. In consultation with both the director, organize the financial statement. The operations
management position necessitates a bachelor's education in the field of specification and eight to
ten years of experience in the field or a related area. Skilled with a wide range of concepts,
techniques, and processes in the industry. To design and achieve the goals and critical success
factors, rely on substantial operational level knowledge and judgement. Carry out a variety of
duties. Direct and lead the activity of others. A high level of creativity and freedom is
anticipated. Delegates to the CEO and top management in most cases. Planning and controlling
practical actual workers.
Key role and tasks
 Keep the continual connection with the managers, personnel as well as vendors to support
the proper operation among organization.
 Generate, administer as well as maintain the quality management protocols up to date.
 enhance as well as withstand the organization ‘s dimensions by improving the utilization
of existing organizational procedures as well as the processes.
 Struggle towards organizational objectives.

 Safeguard about operational projects is performed on schedule as well as within a
specified budget.
 Keep path of staffing requirements and hire new personnel as needed.
 Supervise the accounts payable / receivable teams
Job Advert
Person specification
Specific
1. Participate in the recruitment, training, and development of existing and new employees,
containing the observations, supervisions, and evaluations.
2. Take on care as well as on-call tasks as required.
3. Foster as well as maintain an open, positive as well as an inclusive management culture.
4. Conduct an unannounced service examination on a monthly basis.
5. Provide advice on the growth of the company's policies, organizational goals, business, and
quality objectives as well.
6. Assist in the assessment of The Agency in relation to the agreed-upon objectives.

7. Assist in the founding of effective manager-worker relationships.
8. Examine lawful and other hazards on a regular basis.
9. Provide guidance on the way of discussions about worker wage.
10. encourage the effective resolution among team conflicts.
11.Encourage an open as well as honest argument of views between all employees.
12.Encourage the work atmosphere that can promotes the high quality of work life.
GENERAL:
1. Act as an ambassador for Saracen Care Facilities, depicting the organization at events as well
as the meetings as needed.
2. Continual professional improvement.
3. To uphold the Company's values and ethos.
4. Participate in monthly evaluation of meetings, an annual appraisal, team meetings, training
courses, as well as the follow-up refresher courses which are as needed.
5. Attend daily supervisions and the annual appraisal meetings (Mehra and et. al., 2020).
These are some of the responsibility which can have high impact on delivery of services
within healthcare. There is personal skills which can be prioritized in leadership while delivering
the services of operational tasks during healthcare practices.
M 1. Analyse competencies which are required in healthcare system.
There is need for some of the competencies which should be possessed by individual who
is going to play the role of operation manager within healthcare organization. In this, individual
should possessed effective communication skills, professionalism, leadership, business skill and
knowledge. These are some of the competencies that can have better impact while playing role of
operation manager within organization. These competencies should be applied in day-to-day life
that can have better impact on the organization. In the healthcare system, it generally faces a
multiple challenge. A successful care organization's administrations can effectively apply these
particular competencies on their daily basis in the healthcare systems. In this, by using such
competency based approaches towards the leaders, the healthcare organization can effectively
determine and can develop their next generation of the leaders. As concentration on the
leadership competencies as well as the development of the skills can effectively promotes the
leadership much better. It is also important for the care organizations to have particular skills

among the organization as it can effectively aid the care professionals to deal with their patients.
This interaction among the care professionals and the patients can lead towards the better
outcomes in the patient's well-being and their quality of life as well (Summers, 2017).
D 1. Evaluate the competencies as a leader and operational manager in the healthcare practice.
An effective management as well as the leadership are quite crucial for the delivery of the
enhanced well-being services among the care organization. The leaders generally involve the
vision about what they can be accomplished as well as then convey this to the others and can
develop the various strategies for existent the particular vision. This particular thing can motivate
the people and are effectively able to negotiate for the available resources as well as the other
can encourage to attain the specific goals. The leaders can highly influence the care facilities by
delivering the more reliable services (Pastores and et. al., 2019).

ACTIVITY 2

ACTIVITY 3
P5 Theoretical model of leadership in contributing towards development and management of
team within healthcare practices
There are many leadership theories which are effective and can be sued in the healthcare
practice to ensure about delivery of effective care and treatment with the help of healthcare
professionals. In this, there is high effectiveness of the leadership that can contribute towards the
development and team management within healthcare practices. Some of the leadership theories
are highly effective and allow to provide better impact on the delivery of services to achieve the
goal of the organisation. There are various benefits of applying those leadership theories that can
allow to improve the services provision within healthcare. There are some of the benefits of
practical operation management of team which may include motivating healthcare professionals
and other staff members, maximising strength of company along with healthcare professional’s
development and others (Lorencatto and et. al., 2018).
Leadership style can be effective that can help in getting match with the needs of
healthcare professionals and other staff members can allow to motivate their work performance
which is highly effective in motivating them to perform well and enhance their performance.
Here, situational leadership can be effective that can allow to provide better understating of the
situation and work accordingly. This can allow to motivate staff member to work effective and
according to situation. This can help in enhancing the productivity of the healthcare organisation.
Maximising strength of company can also be effective when individual can allow to get better
and effective response that can allow to get better and effective in dealing with the team to
improve their strength and providing higher productivity through enhancing the services.
Through implementing the leadership can allow to improve the service quality and help in
effective decision making process. It allows to improve the quality of services that provide high
ability to operation manager within organisation. This also help in dealing with different problem
effective for the better response (Lee and et. al., 2019).
Leadership style also help in dealing with the improving the ability and performance of
healthcare professional which allot o improve the quality of service delivery. This can provide
help to healthcare professional to improve their service that can help in healthcare professionals
development. Through using the leadership, it allows healthcare professional to improve their

service and help in effectively deal through getting own development that can use in future
service delivery.
P6 Outlining different strategies used in resolving conflict between individual in different
contexts within healthcare practice
There are various strategies which can be effective to resolve the conflict between
individual in healthcare practices. In this, some of the strategies may include the accommodating,
avoiding, forcing, compromising along with collaborating. Operational manager in healthcare
organisation should use these strategy according to situation in order to resolve and conflict
between individual.
Collaborating style- This is one of the strategy which is highly effective in resolving any
conflict between individual. This can allow to provide better understanding about the
collaboratively working with other. This need others opinion and support to identify solution
which can be there in the organisation. This can allow to establish long term relationship and
allow to minimise the risk of conflict within individual (Jabbour and et. al., 2019).
Avoiding style- This is another strategy which can help in reducing and avoiding any
conflict within organisation. In this, individual should ignore the conflict and try to focus on
important work rather than involving in the conflict. This can help to escape the situation that
can lead to create the risk of conflict or threatening situation.
Accommodating style- This is another strategy that can include the self-sacrifice to
accommodating to another person. In this, through agreeing to other view point can help in
reduce eth risk of rising conflict and provide better understanding towards productivity.
Compromising style- Using this strategy, operation manager can allow to avoid the risk of
conflict within organisation that can be effective and allow to effectively deal with risk of
conflict through satisfying both parties (Bhutto and et. al., 2021). In this, there is risk of losing
time and should take care about every individual that it should affect service delivery within
organisation.
Using of constructive communication- This can be an effective strategy that can allow to
get better impact on resolving and reducing the risk of conflict within organisation. This can help
in maintain better relationship with others and allow to provide better team development and
creating better positive outcomes.

M3 analysing theories which can help in team development and promoting positive outcomes for
individual within healthcare practices
Social learning theory can be effective that can help in team development and help to
promote positive outcomes for individual in healthcare practices. Through using this theory,
operation manager is able to deal with the learning process within team and social behaviour can
help in observing and imitating others. This can allow to improve team learning and help in
promoting positive behaviour which can lead to positive outcome within healthcare organisation.
Through using this theory operation manager can allow to improve the team performance that
can allow to get better and effective response for the better and positive outcomes (Bai and et.
al., 2019).
P7 Producing plan to implement change in area of provision in healthcare practices
To improve the quality of service delivery within healthcare organisation, there is need to
make some change in the service provision which can have high positive impact on the delivery
of services within healthcare practices. In this, there is need to identify area of improvement or
change that is not productive and having less response towards the organisation productivity.
After identifying the area of improvement, there is need to ensure about identify what needs to
change with level of change in that area of change. Then after, there is need to make some
strategy which can be effective to implement change within organisation to improve the quality
service along with organisational productivity. Through implementing the plan, there can be risk
of getting issues which can be due to resistivity of employees or healthcare professional which
are create difficulty to the operation manger to implementing the change plan within organisation
(Parker and et. al., 2020). In this, there is need to effective communicate with all the healthcare
professional and other staff member which can allow to get better and effective response towards
making understanding about the reason to implement change and the benefits to the organisation
and on their every individual within organisation. Through managing all the effectively
communicating with all the employees can allow to share information about their job role that
can allow to impromptu change within the organisation and ensure then about the job role in the
service provision.

P8 Describing potential impact on plan and service provision along with outcomes in healthcare
practices
There is high potential impact of plan within organisation and for the every individual
within the organisation (Nickbakhsh and et. al., 2020). This may include improvement in service
quality, improvement in productivity, improvement in professional development, improving in
work performance and many more. This can allow to get high benefits through implementing
and describing about the change plan to every individual within healthcare organisation. There is
also risk of getting resistance towards applying change within identified area for change. This
can create negative impact in implementing change and healthcare professional my resist
towards the change.
Through implementing change within the healthcare organisation can allow improve that
area of service provision that can help in improving the quality of service delivery of healthcare
professional. Through improving in quality of service delivery can allow to improve the
organisational productivity which is effective and provide high benefits to the healthcare
organisation (Leatherdale, 2019). Through implementing change in the healthcare service
provision can allow to improve quality and help to improve in professional development to the
healthcare professionals. This can also allow to improve the quality of service and help in work
performance that can allow to get better understanding about implementing change and
impacting the service provision which have positive outcome in healthcare practices.
There is some negative impact of describing change within the healthcare organisation.
This can have related with creating resistivity within organisation by the healthcare professionals
and others. In this, due to not sharing of information about the change in effective manner can
allow to create resistivity within individual (Thomas and et. al., 2020). Through using the proper
and effective communication, it can help in getting better understating about the change and help
in getting ready for change. Through implementing the plan can allow to get better development
in the area of change. It can help in enhancing the quality of service and improve the
organisational productivity.
M4 Analysing potential impact of plan on service provision, practice along with outcomes for
individual in healthcare practices
There is high impact of the plan on every individual within healthcare organisation. There
is also impact on their professional work that can lead to create impact on their service delivery.

potential impact can be positive or negative both (Blumenthal and et. al., 2020). In this, there is
need to ensure about the effective response in the change in service delivery or service provision
that can allow to get better interaction with the healthcare professional and the operational
manager. Through communicating effectively with the healthcare professional can allow to get
better development and improvement in the service provision. This can also help in healthcare
practice and can provide positive outcomes for individual healthcare practices. There can also
negative impact of plan that healthcare professional may not get agree towards the change and
resist it (Jacobsen and et. al., 2018). This can create resistivity within healthcare service
provision and should be taken in consideration for better outcome through implementing better
outcomes. Through effective communicating about the positive impact of the change to
healthcare professional can allow to motivate them to adopt the change and enhance the quality
of service delivery which can allow to get better positive outcomes in healthcare practices.
D2 Reflecting effectiveness of own plan for improving in area of provision through different
theories and models of leadership and team building in own operational leadership skills
There is high effectiveness of the change plan that can help in improving the quality of service
delivery along with enhancing the productivity of the organisation. Through change management
plan can allow to get better deal with the service provision (Early and et. al., 2018). Through
using the Lewin’s theory, it can help individual and group to get influenced by the restraining
force which are effective and allow ensure about the driving forces to push change in the
direction that can help in implementing change. This may include the unfreezing, changing and
refreezing that can allow to implement change in effective manner. This can provide high
effectiveness to the individual within healthcare organisation. Leadership model can also help in
motivating healthcare professional to work according to change and help in implementing
change within healthcare service provision through motivating to adopt and accept change.
Through using the leadership style can allow operation manager to motivate team for the higher
productivity and performance towards the organisational productivity. This can also allow
improve the operational management skills to effective manage different operations within
organisation (Dwivedi and et. al., 2020).
CONCLUSION
Form above discussion, it can have concluded that there is need to use different
leadership skills which can help to effectively manage the team and different operation within

organisation. The competencies are generally referred to an application as well as the
demonstration of an appropriate skills, the knowledge, behavior as well as the judgement in the
various clinical sectors. It is concluded from the above report that the competencies among the
care organization is quite important to attain the better outcomes of the patients. In this, report,
there is discussion about the different leadership theory that can be effective in operational
management within healthcare practices. There is also discussion about the leadership skills to
managing team in healthcare practices. There is also discussion about the change management
plan in identified area for improvement for service provision in healthcare practices.

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APPENDIX
INTRODUCTION
Operations managers are in charge of the day-to-day operations of organization, the
higher authority’s agencies, not-for-profit organization, as well as the other organization. These
particular individuals are the skilled leaders as well as the managers. They may assist an
operational leadership in the range of departments, extending from finance and data technology
to the human resources and the payable accounts. The Processes are closely supervised, manage,
as well as educate the personnel, administer quality standards, improve process modifications,
and much more in both the large as well as small companies.
M 1. Analyse competencies which are required in healthcare system.
These challenges can increase the requirements of the care settings as well as the costs
which are as an outcome of the increasing an ageing population with the non-infectious illness
and its multiple pathologist that can exacerbated by a hike of the very new medical technologies.
The concept of competency is generally an application as well as demonstration of an
appropriate knowledge, behaviour as well as the skills which are particularly required in a
healthcare system. Such issues are generally compounded by the care organization has lack of
distributions, shortages as well as the poor quality of the clinical qualities as well as the safeties
of the services provision. In this, the disparities in the well-being, the lack of access to the well-
being quality and reduced skilled well-being care organization generally depicts few main
challenges that are faced by many countries. The competencies which are specifically required in
a care organization is an effective communication, leadership, the professionalism, the business
skills as well as knowledge.
D 1. Evaluate the competencies as a leader and operational manager in the healthcare practice.
The competencies involved in the care organization can provide the leaders that they
must involves an effective communication and the problem solving skills so that they can make
quick decisions on the issues arises in the care organization. The leaders can effectively work
among a variety of the settings consisting the human resources to clinic towards the local care
organizations.

CONCLUSION
The competencies can specifically ensures about the right people throughout the clinical
workforce which are generally equipped to attain the results of an optimal performances. The
successful competencies can generally align with the aims of the organizations as well as the
performance evaluation of the people and are particularly used to prevent the patients to get harm
while enhancing the clinical results.