Operational Management: Models, Key Elements, KPIs, Budgeting Process

This document provides knowledge evidence on operational management, including various models and methods used for organisational operational plans, the four key elements of an operational plan, three alternative approaches to develop key performance indicators, and the steps in the budgeting process. It also includes a practical project on developing an operational plan for Woolworths, a retail company.

Operational
Management

Table of Contents
INTRODUCTION...........................................................................................................................4
PART A KNOWLEDGE EVIDENCE ...........................................................................................4
Q1. Various models and methods used for organisational operational plans.........................4
Q2. Four key elements of an operational plan........................................................................5
Q3. Three alternative approaches to develop key performance indicators............................5
Q4. Role of operational plan in meeting organisational objectives. ......................................6
Q5. Explain the steps in budgeting process............................................................................6
PART B OPERATIONAL PLAN PROJECT.................................................................................7
TASK 1 Develop operational plan...................................................................................................7
1.1 Resource requirement analysis and Consultation.............................................................7
Announcements on resource allocation plan..........................................................................8
Feedback from stakeholders...................................................................................................9
Summary of the findings........................................................................................................9
1.2 Implement consultation process ......................................................................................9
1.3 Key performance indicator for organisational performance .........................................11
1.4 Develop and implement contingency for the operational plan.......................................13
1.5 Seeking specialist advice and getting approvals for resource requirement development and
proposal ...............................................................................................................................15
1.6 Operational plan to relevant work team .......................................................................16
TASK 2 Plan and manage resource acquisition ............................................................................20
2.1 Recruitment strategies that align with organisational HR policies and procedures.......20
2.2 Strategies to acquire physical resources and services in that aligns with organisational
policies..................................................................................................................................22
2.3 Recognise and incorporate requirements for intellectual property rights in recruitment and
acquisition of resources........................................................................................................22
TASK 3 Monitor & review operational performance ...................................................................23
3.1 Develop, monitor and review performance systems and processes to assess progress..23
3.2 Analyse and interpret budget and actual financial information to monitor and review profit
and productivity performance...............................................................................................24

3.3 Identify areas of under-performance, recommend solutions and take prompt action to
rectify the situation; Ensure mentoring and coaching are provided to support....................24
Performance Meeting Outcome and Training Needs Analysis (TNA) form.................................25
3.4 Negotiate recommendations for variations to operational plans and gain approval from
designated persons/groups....................................................................................................26
3.5 Develop and implement performance documenting and record keeping systems.........27
CONCLUSION..............................................................................................................................27
REFERENCES .............................................................................................................................28
Appendix........................................................................................................................................29
Role-Play Script....................................................................................................................29

INTRODUCTION
Operational management is area of management related to designing as well as
controlling procedure related to production and redesigning business operations within
production of goods and services (Verzuh, 2015). This function plays an important role in
organisation as they manage production and designing related activities in effective manner. This
will help organisation in achieving their goals within defined period of time. In simple term,
operational management is heart of an organisation because it control overall operational system.
This report is divided in two part in which part A will cover, models and methods utilise for
operational plans along with its key elements. In addition to this, alternative approaches for
developing key performance indicators will explain and role of operational plan in meeting
organisational objectives. In the end, steps of budgeting process will going to be elaborate.
Part B of this report is based on Woolworths which is part of retail industry founded in
1924 and they are serving in Australia, New Zealand. This section of report will going to develop
operational plan. Along with this, it will plan and manage resource acquisition along with
monitoring as well as reviewing operational performance.
PART A KNOWLEDGE EVIDENCE
Q1. Various models and methods used for organisational operational plans
Operational plans of an organisation defines the actions which is used for achievement of
strategic objectives, in a set-period of time (Slack and Brandon-Jones, 2018). It mainly includes
three type of plans that are –
Type of plan Created by Components Scope Level of detailed
actions
Strategic plan Upper
management
Concerning on
entire organisation
Main mission,
vision and
future goals
General but long-term
action planning
Tactical plan Middle level of
management
Particular division Certain actions
to achieve short-
term goals
Ideas and limited
actions
Operational Low-level of Department within Day-to-day Detailed actions at

plan management a specific division activities extreme level
To perform operational plan, models can be used which are based on short-term goals and long-
term goals. It includes improvement in workflow, reduce inventory level and production waste,
launching a new product at marketplace etc. Hereby, short-term goals can be achieved by
preparing operational plan on the basis of single-use model plan (Simpson and et. al., 2015). This
plan considers the current issue and make strategies accordingly to achieve same. While, long-
term based operational plans are framed via ongoing plan operational model.
Q2. Four key elements of an operational plan.
Operational plans of a company includes a number of elements like clear objectives,
actions to achieve a goal, quality standards, desired outcomes, process to monitor progress and
more (Schönsleben, 2016). But before making any strategy, it is essential to address four main
aspects as – where the business currently stands; which position it wants to come; process to get
the same; and how progress can be measured (Binder, 2016). So, concerning on these aspects,
the main components that operational plan must include are –
 Business goal – This section entails the main goal on which a company operates its
business.
 Objectives – It defines what a company wants to achieve in a defined period of time, that
sets entire actions and resources required for the same (Fleming and Koppelman, 2016).
 Strategy – This section of operational plan describes actions and tactics that will use for
attainment of objectives.
 Key actions - To utilise the plan in effective and efficient manner, this section defines
resources and deliverables.
Q3. Three alternative approaches to develop key performance indicators
Key Performance Indicators (KPIs) are mainly used for measuring the performance of an
organisation, that helps in developing better strategies to improve the same. For this purpose, a
number of approaches can be used (Harrison and Lock, 2017). It includes Gross and Net Profit
margins which is used for measuring the company's profitability; Employee turnover, Customer
satisfaction and more, for developing non-financial KPIs; and Sales and Production ratio, Web

analytics report to determine the success factors (Pheng and Meng, 2018). All these approaches
can be used for developing key performance indicators of a company.
Q4. Role of operational plan in meeting organisational objectives.
Operational plan is detail explanation of different team or department actions which they
have to carry out in day to day operations for accomplishing short term targets as well as
objectives of organisation (Nicholas and Steyn, 2017). Major role played by operational plan is
in their workforce management and it get update as per the requirement. Moreover, operational
plan play important role in accomplishing business objectives because it make sure that
benchmark is in place and result in meeting short term objectives. Most important is that in case
of any risk as well as for conforming daily basis output operational plan play essential role.
Along with this, it help in identifying the areas which aren't generating revenue or
causing loss and also assist in establishing things which have to be change (Heizer and et. al.,
2017). Along with this, operational plan bring accountability within day to day task such
practices result in completing these within required time duration and accomplishing
predetermined objectives (McArthur, 2015). Thus, through clear picture of task and
responsibilities provided by operational plan assist in accomplishing goals and objectives. In
easy manner day to day activities conducted because it was clearly defined in advance that what
individual have to do and how it should be conducted. So it become easy for everyone and help
them in accomplishing their goals which are related with entire company (Maylor, Turner and
Murray-Webster, 2015). Furthermore, operational plan is also related with implementation of
strategies as well as ideas.
Q5. Explain the steps in budgeting process
Budget is estimation of expenses as well as revenue over specific duration and it is
generally complied as well as re-evaluated on periodical basis. It can be formed for person,
family, group, government, business, country and many more who make or spend money
(Maylor and Turner, 2017). For an association budget is internal tool and not reported to external
parties. Budget process is mention below :-
 Update budget assumptions it could be related to sales trends, cost trends and
environmental conditions.
 Limited funds have negative impact on growth of project so, before making adequate
budget it is necessary to note funds availability.

 Business environment is dynamic as it bring several challenges which result in complete
changes within cost structure (Lientz and Rea, 2016). Such factors have to be identify in
advance for making budget realistic.
 Next step is related to creating budget package in which previous standards have to be
related with budgeting process for formulating current period budget. Simply, budget
package is type of outline which help in preparing budget.
 Obtain revenue forecast and department budget
 Validate compensation is important component of budgeting process which is related to
annual increases therefore, it have to be prepare with care.
 Validate bonus plans, if it is not considered within budget then result in creating
disturbance in business profit (Kundu and et. al., 2015).
 Obtain capital budget request because it ensure business expansion.
 Its time of update budget if any changes required and then have to prepare final.
 Once budget prepared there is requirement to review it for correcting any mistakes.
 Now budget have to be presented to top management for gaining approval.
 After getting budget approve it will issue and operation of company take place within its
manner.
PART B OPERATIONAL PLAN PROJECT
TASK 1 Develop operational plan
1.1 Resource requirement analysis and Consultation
RESOURCE REQUIREMENT ANALYSIS
Resource Name Resource Type Current Resource
Allocation
Future Resource
Requirement
Product barcode
scanner
Technology 5 15
Staff members Human resource 55 80
Trainers Human resource 2 5
Box cutters Logistics &
Materials
2 9
Selves for product
placing
Physical and
Furniture
50 80

Books for record
keeping
Stationary 5 10
Email
Woolworths Supermarket
25th October 2019
Subject: Resources requirement
Dear Stakeholders,
After supervising store it has been identified that there is requirement of some sources for
conducting daily basis activities in more effective manner. These are as follows with present
quantity and future requirement.
Resource Name Resource Type Current Resource
Allocation
Future Resource
Requirement
Product barcode
scanner
Technology 5 15
Staff members Human resource 55 80
Trainers Human resource 2 5
Box cutters Logistics & Materials 2 9
Selves for product
placing
Physical and
Furniture
50 80
Books for record
keeping
Stationary 5 10
Mr. ABCD
Operations general manager
Meeting
Meeting Minutes – Resource Requirement for Store
[Team members]
[General Manager]
[Resource Manager]
Announcements on resource allocation plan
In this meeting discussion will take place related to resources requirement within store for
conducting daily activities in appropriate manner. There are some required resources and
quantity such as:
Product barcode
scanner
Technology 5 15
Staff members Human resource 55 80
Trainers Human resource 2 5
Box cutters Logistics & Materials 2 9

Selves for product
placing
Physical and
Furniture
50 80
Books for record
keeping
Stationary 5 10
Feedback from stakeholders
Decision given by stakeholder is that, these resources are required for conducting daily basis
activities in effective manner. So it is necessary for purchase all required resources which
has been identified by supervising.
Summary of the findings
From this meeting it has been summarised that resources will be allocate to every
department as per requirement.
1.2 Implement consultation process
Intranet is computer network which utilise for sharing information, collaboration tools,
operational system as well as other computing services only within organisation (Heldman,
2018). As per the scenario it is important to communicate information related to resources so that
employees will conduct operations in that manner as well as fulfil daily basis requirement
(Kerzner, 2019). Message will be share through emails to each and every member of
organisation.

To: XXXX
BB: XXXXX
CC: XXXXX
Subject: Information related to resources allocation
As we all know meeting was conducted for discussion related to resources allocation and this
mail to sending to everyone for providing information so that you can conduct work in that
manner. Help company in accomplishing their goals and objectives as well as information
related to resource allocation are as follows :-
Resource Name Resource Type Current Resource
Allocation
Future Resource
Requirement
Product barcode
scanner
Technology 5 15
Staff members Human resource 55 80
Trainers Human resource 2 5
Box cutters Logistics & Materials 2 9
Selves for product
placing
Physical and Furniture 50 80
Books for record
keeping
Stationary 5 10
But ensure that over utilisation of resources not take place and use as per the requirement.
Thanks and regard
ABCD
Operations general manager
IMPLEMENT CONSULTATION PROCESS

1.3 Key performance indicator for organisational performance
KEY PERFORMANCE INDICATORS FOR ORGANISATIONAL PERFORMANCE
Position/ Role Details of Key
Performance Indicators
Acceptable standard Targeted date/
time frames
Checkout team Service speed To serve an average of
15 customers per hour
By next quarter
Customer
acquisition
cost
High volume & mass
market services
Measure how much it
cost for obtaining
customers
It require four
months
Employees It has to measure that how Separated staff/ average This need 15

turnover often employees are
getting replaced
number of employees days
Customer
satisfaction
To fulfil needs and wants
of customer in effective
manner
To fulfil their desire for
making them loyal
customer of company
On daily basis
Product return To identify how much
products customer return
In this, it is important to
sale such products to
customers which they
want
By next two
months
Gross Margin
Return on
investment
Profit on the amount
invested
Optimal GMROI for
retail nice and let
optimizing inventory and
ordering.
Required 1
month
Sales per
employee
Net sales per employee Setting smart sales goals
per employee as well as
investing in sales training
By next quarter
Store Performance (Develop KPI or Key Result Areas for measuring the store
performance)
Store
Performance
Area
Performance Objectives KPI/ KRA (Targets to
achieve)
Time Frame
Financial
Performance
To improve the profit of
the organisation.
10% rise in the profit of
the store. 6 Months
Customer
Service
Performance
(behaviour,
courtesy)
To make sure that all the
queries of customers are
addressed.
Better feedback and
reviews on websites and
portals.
6 Months
Internal
Efficiency and
Effectiveness
(Speed and
time)
To minimize the wastage
and improve service
delivery speed.
Discharge efficiency. 4 Months
Systems,
Methods &
Process
Performance
To opt for better and
efficient methods of
production.
Successful
implementation of Lean
production method.
12 Months
Waste
minimisation
&
To ensure business
operations are carried out
Brand value and profit
margin
15 Months

sustainability
performance
for a longer period of time.
Innovation and
Continuous
Development
To continuously innovate
and launch new products
Achievement of
sustaining innovation in
product/service line.
10 Months
1.4 Develop and implement contingency for the operational plan
CONTINGENCY PLAN
Operational Plan Area Contingency / Backup Plan
Resource Requirements  Identify and prioritize the resources which are most
valuable for a company.
 Find the key risks that are the associated with resources
 Set up budget to meet future demands of resources
Staff performance
 Potential employees will be designated on specific
position for supporting other staff in developing their
skills and knowledge.
 Leadership development programs will be provided to
designated candidates for enhancing their leadership
competencies, so that they can help other employees in
facing future challenges.
Seasonal Requirement Develop inventory plans and detailed sales before beginning the
season and review prior sales to set benchmark for future
Store sales performance
(quarterly sales)
 Proper inventory management, with availability of
customer’s demanded products regardless of seasonal
trend
 Prepare merchandising planning which consists post-
season analysis, pre-season planning and in-season
adjustment.
Daily Operations
 Optimise the layout of warehouse, conduct regular stock

checks, review profit margins via sales channels
 Keep directory updated with daily operations at store
Customer Service  Having enough stock and service recovery at store in
case of failure in service delivery, will aid to readdress
the customer service
 Protecting customer data from loss or failure also help in
providing better service to them in future
Inventory and Logistics  Will apply disaster recovery plans for managing
inventory and automated warehouse operations also help
in preventing stocks from lost.
 The mix of stocks will keep at entire warehouses in
synchronized and aggregated way, to fulfil the various
inventory and logistics needs at particular store.
Emergency & Work
health and Safety
 The company will designate an emergency response
coordinator as well as a backup coordinator, that support
store managers in keeping workplace safe and secure
 Safety equipment will provide at stores, with adequate
training to staff, so that they can keep themselves safe
during emergency
Waste minimisation and
sustainability Identify all waste streams and manage waste as per EHS
management will help in making sustainability at stores.
Summary of your contingency plan:
In order to keep sales and performance at stores profitable, the management of Woolworths
Supermarket will make disaster recovery plans, firstly. This would help in keeping stocks safe
at warehouses for fulfilment of future demands. Along with this, to meet stock requirements,
sufficient budget will keep, that will help in providing stock as per seasonal trends at stores.
Along with this, recruiting backup and emergency coordinator at store, will help in managing
stocks and keep workplace safe.

1.5 Seeking specialist advice and getting approvals for resource requirement development and
proposal
SEEKING SPECIALIST ADVICE & APPROVAL FOR RESORUCE REQUIREMNTS
Woolworths Supermarket
xx/xx/2019
Subject: Approval for resource requirements
Dear Managers,
In order to keep stock and resources sufficient and meet future requirements, a proposal has
been prepared where detailed information about resources that will require for meeting
customer demands are given. Along with this, how these stocks and inventories will keep
safe and secure, back up or contingency plans have also prepared. For implementation of
these processes, we are waiting for your approval. Kindly look at the reports and provide
suggestions for further needs, if required, otherwise give approval as soon as possible.
abcd
Store Manager
ADVICE AND APPROVAL FORM
Suggestions and advice from
specialist managers
 Give detailed plans about inventory management
 Define techniques that will be taken for data recovery, waste
minimisation and strategies to enhance store performance
 Which equipment you will install at store for workplace safety,
need to be justified.
Approved by specialists? YES, if given suggestions will implement in planning process.
Signature of General
Manager:
Signature of Resource
Manager:
Signature of Operational
Manager (You)
Date:

1.6 Operational plan to relevant work team
EXPLAIN OPERATIONAL PLAN TO RELEVANT WORK TEAMS

EMAIL COMMUNICATION TO EXTERNAL PARTIES

TASK 2 Plan and manage resource acquisition
2.1 Recruitment strategies that align with organisational HR policies and procedures
STRATEGIES FOR STAFFING, RECRUITMENT & ACQUISITION
Staffing requirements and forecasted costs
Position/Role Department No. of staff
required
Required when Approximate
cost per quarter
Emergency and
backup
coordinator
Emergency
department
2 Within a month $1200 - $1500
Security Guard Administration
department
2 Till next month $1000
Sales associate Sales
department
5 Within 15 days $1000
Advertising and
market manager
Advertisement
department
2 Within 15 to 20
days
$1500-$2000
Inventory and
logistic manager
Inventory
management
4 Within two
months
$1800
Team Leader Operation and
Human
resource
management
6 Till next month $1500
HR executive Human resource
department
3 In a week $1800
Total Recruitment costs $9800 - $10800
Job Advertisement
Woolworths Supermarket
HR Executive
Details: The company is looking for an executive in human resource department, who has

possessed knowledge of roles and responsibilities of this position and has experience
minimum of three years
 Permanent full time position
 Working time 9:00 am to 6:00pm, 48 hours per week
 $46,000 per year + superannuation
Other details
 Woolworths Supermarket deals in retail business and features food lines in all
categories across the store
 Executive position in HR Department
 HR manager
Skills and Knowledge
 Grievances and compliance knowledge
 Able to work with diverse culture of workplace and support colleagues in
performing their role
 Manage HR policies and procedures as per business requirement
 strong communication with interpersonal skills
Interested applicants can apply for this job position on www.woolworthsupermarket.com
within ten days after commencement.
E-mail
Woolworths Supermarket
xx/xx/19
Subject: Prepare Job Description
Dear Jane,
It is hereby, informed you that company is going to recruit some new members, in one of its
store to enhance performance of sales and increase customer satisfaction. For this purpose,
you are requested to prepare job description for given positions, organise entire process for
interview sessions, with induction documents and employment agreements.

xyz
HR Manager
2.2 Strategies to acquire physical resources and services in that aligns with organisational
policies
STRATEGIES FOR ACQUISITION OF PHYSICAL RESOURCES
Physical resource requirements and forecasted costs
Resource Name Department Use Required when Quantity Approximate cost
Product barcode
scanner
Operational
Department
Within a week 5 $25 per scanner
Box cutters Logistic
Department
In a month 2 $2.88 per piece
Selves for
product placing
Warehouses Within 15 days 50 with
measure 15.8 x
4.2 x 2.4
$25 per shelf
Books for
record keeping
Operation
Department
Within 10 days 5 with 520
pages
$15.98 per book
Fire resistant
Equipment
Emergency
Department
Within a week 2 $800 per
equipment
Total Physical Resource costs $2560.66
E-PROCUREMENT / E-TENDER EVIDENCE

2.3 Recognise and incorporate requirements for intellectual property rights in recruitment and
acquisition of resources
RECOGNISE AND INCORPORATE REQUIREMENTS FOR INTELLECTUAL PROPERTY RIGHTS
In recruitment process, during interviews, NDAS (Non-disclosure agreement) will be signed
by all job applicants, so that confidential information can be managed. Employee agreements
will also be signed by recruiters before they start work, to incorporate Intellectual Property
Rights. Similarly, physical resources are also allocated by concerning IPR rights.
TASK 3 Monitor & review operational performance
3.1 Develop, monitor and review performance systems and processes to assess progress
DEVELOP AND REVIEW PERFORMANCE SYSTEMS & PROCESSES
Performance Review Process
 Set goals and expectations
 Holistically access the progress and performance of employees at stores
 Identify contribution of each worker in enhancement performance of store
 Develop proper communication between management and staff members, so that
positivity in workplace environment can be maintained and build loyalty among them.
 Provide ongoing opportunities to staff for career development
 Continually monitoring the performance of workplace
 Periodically rating the performance of workers at individual level and providing
rewards to best performers.
REVIEW OF PERFORMANCE MANAGEMENT (PM) PROCESS IN CONSULTATION
DOCUMENT REVIEW FORM
Sections and areas of the PM
process
Previous Rule/Clause in the
process (Step Number)
Previous Rule/Clause in the process
(New Step Number if applicable)
Build loyalty in others
4 2
Ongoing career
opportunities
5 3
2 4

Access the progress
Identify workers’
contribution
3 6
This review was consulted with (Name & Sign):
Original document prepared by (Name & Sign):
Date:
3.2 Analyse and interpret budget and actual financial information to monitor and review profit
and productivity performance
BUDGET REPORT FOR MANAGEMENT
Budget is concerned as the most important part of operational part which entails cost requires
for implementing all strategies and purchasing entire resources for completion of project. In
present project, for enhancing performance of stores, a number of resources are required. For
this purpose, near about $150,000 is projected as budget where, as comparison with original
budget, the variance comes along $30,000. While for enhancing productivity of workplace,
near about $200,000 are projected for hiring new workers through online process, which is
equal to actual performance, so, it has been set successfully. Other than this, for allocation of
physical resources at store, $250,000 has been projected in operational plan, but after
reviewing the performance management plan, $10,000 has expensed more for the same.

3.3 Identify areas of under-performance, recommend solutions and take prompt action to rectify
the situation; Ensure mentoring and coaching are provided to support
IDENTIFY UNDERPERFORMANCE, PROVIDE SOLUTIONS, TAKE ACTIONS & ENSURE
SUPPORT ACTIVITIES
Role play attached in appendix
Position &
Department
Previous KPIs Revised KPIs Targeted date/
timeframes
Stocktaking sales
team
Accurate calculation of wastages
and allowance
Efficiency in discovery of dead stock Within fifteen days
Store
management
team
Monitoring process of inventory
levels and management
Efficiency in making detailed reports
on customer requirement
In twenty days
Purchase
department team
Sufficient availability of products at
stores
Finding best vendors at most
reasonable price
In a week
Operational
management
Overall quality Timeliness in delivery In fifteen to twenty
days

team
Performance Meeting Outcome and Training Needs Analysis (TNA) form
EMPLOYEE/TEAM NAME: POSITION:
Major tasks
of position
Training/skills
development
required?
If yes,
identify
what
training
needs exist
How will this
be achieved?
(e.g. on the
job, external
training)
When?
W
h
o
t
o
o
r
g
a
n
i
s
e
?
T
r
a
i
n
i
n
g
p
r
o
v
i
d
e
r
?
Y N
Accurate
calculation of
wastages
and
allowance
Sales training On the job During
probationary
period
Quality
assurance
Quality
Assurance
certification
External training At the time of
recruitment
reports on
customer
requirement
Monitoring
process of
Management
training course
On the job During
probationary

inventory
levels and
management
period
Provide your personal feedback on their performance and suggest what will be done to ensure mentoring and
coaching for their improvement:
In order to improve the performance of workers of different departments, proper training need to organise by management of
Woolworths Supermarket. For this purpose, managers of each department require to identify strengths and weakness of
team-members first at individual level, so that efficient training can be provided.
Signed by: Operations Manager Staff Members & Team leader .
Date:
3.4 Negotiate recommendations for variations to operational plans and gain approval from
designated persons/groups.
VARIANCE FORM
VARIANCE PERSON/POSITION DETAILS:
Date of Request Request No. Name of Requestor Position
xx:11:2019
Abc Store Manager
VARIANCE DETAILS: (Change in Operational plan for Store XXX)
Category Proposed Change Reason for Variance
Scope Apply new disaster recovery
plans to manage inventories
Reduce the wastage and prevent
inventories from lost
Time Three weeks Under-maintenance of stock
Cost Invest $1500 more Immediate requirements
Quality Provide training to associated
members Less skilled staff
Risk Management Make alternative plans in case of
failure Potential of risk of failure
Communications More meetings with
stakeholders Less corporation of stakeholders
Other
VARIANCE JUSTIFCATION:
Priority Immediate Essential Urgent High Medium Low
☐ ☐ ☐ ☐ ☐ ☐
Intended outcome(s)
Expected benefit(s)

IMPACT OF VARIANCE:
Apply new disaster recovery plans will lead to protect business data, valuable stocks and inventories from potential losses.
APPROVAL:
VARIANCE APPROVAL
RESPONSE DETAILS
(To be completed by
relevant stakeholder)
Approved (Yes/No) Decision date Decision made by Signed
3.5 Develop and implement performance documenting and record keeping systems
PERFORMANCE DOCUMENTATION AND RECORDKEEPING
In order to ensure that operational plan will successfully execute, recordkeeping system will arrange
at stores. It will help in preservation of evidential purposes, with accurate and efficient update of
software, to control of access via authorised personnel. Spending cash to fulfil resource requirement
at stores, without proper documentation, may arise difficulties in keeping and maintaining proper
business financial records. Therefore, debit or credit cards will be used, to take advantage of writs-off,
because there is no need for further documented proof. Establishment of a set schedule will lead to
ensure that respective operational plan will execute in desired duration.
CONCLUSION
It has been concluded from this report that operational management is one of the most
important function of a company. It helps in managing, utilising and optimizing the entire
resources in effective manner. For this purpose, to achieve a business objective, whether long-
term or short-term based, operational managers prepare a number of plans. It describes
objectives that are needed to complete in a define period of time, actions which taken for the
same and resources with proper budget plan, requires for attainment.

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Routledge.
Heizer and et. al., 2017. Operations management: sustainability and supply chain management,
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Heldman, K., 2018. PMP: project management professional exam study guide. John Wiley &
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Appendix
Role-Play Script
To determine the need of personalised training, sales manager of Woolsworth Supermarket
perform a following role-play activity with Stocktaking Sales Team.
Leader (to stocktaking sales team): What type of tasks you are mainly assigned?
Stocktaking Sales team-member: Calculation of Wastage and allowance, for monitoring the
inventories.
Leader (to stocktaking sales team): Do you feel any difficulty in performing this task?
Stocktaking Sales team-member: Yes, due to lack of knowledge about software on which
whole process is done.
Accurate calculation of wastages and allowance Efficiency in discovery of dead stock