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Operational Plan of E-commerce Business- BBQ Fun

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The University of Sydney

   

BSBMGT502 Management Operational Plan - BBQfun (BSBMGT502)

   

Added on  2020-02-24

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Due to the fact that BBQ Fun is an e-commerce company, all transactions should be lawful. Different legal norms and policies guide it. The report includes certain aspects related to this project, such as the BBQ fun operation environment, e-commerce strategy resource requirements, e-commerce strategy action plan, and resourcing proposal.

Operational Plan of E-commerce Business- BBQ Fun

   

The University of Sydney

   

BSBMGT502 Management Operational Plan - BBQfun (BSBMGT502)

   Added on 2020-02-24

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1OPERATIONAL PLAN-BBQ FUN LIMITEDName:Course:Date:
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2ContentsPART 1: DEVELOP AN OPERATIONAL PLAN.........................................................................41.0 TASK 1: SUMMARY OF BBQ FUN OPERATION ENVIRONMENT.................................41.1 LEGISLATIVE AND REGULATORY CONTEXT............................................................41.2 POLICIES AND PROCEDURES RELATING TO OPERATIONAL PLAN......................61.3ROLE OF OPERATIONAL PLAN IN ACHIEVING SUCCESFUL ECOMMERCE STRATEGY.................................................................................................................................71.4 DEVELOPING NEW OPERATIONAL PLAN OR AMMENDING EXISTING ONE......82.0 TASK 2:RESOURCE REQUIREMENTS FOR E-COMMERCE STRATEGY......................83.0 TASK 3: RESOURCING CONSULTATION ROLE PLAY.................................................113.1 SALES MANAGER – HUMAN RESOURCE REQUIREMENTS...................................113.2 TECHNOLOGY CONSULTANT-PHYSICAL RESOURCE REQUIREMENTS FOR DEVELOPING E-COMMERCE WEBSITE............................................................................134.0 TASK 4: ACTION PLAN FOR DEVELOPING E-COMMERCE STRATEGY...................144.1 PHYSICAL RESOURCING................................................................................................144.2 HUMAN RESOURCING....................................................................................................154.3 TIMELINES AND MILESTONES FOR E-COMMERCE STRATEGY...........................154.4 CONSULTATION AND COMMUNICATION.................................................................165.0 TASK 5: PERFORMANCE INDICATORS...........................................................................175.1 KPIS.....................................................................................................................................175.2 FINANCIAL TARGETS.....................................................................................................175.3 BALANCED SCORECARD FOR E-COMMERCE C.SERVICE REP.............................176.0 TASK 6:RISKS FACED.........................................................................................................186.1 RISK DUE TO EMPLOYEE UNDERPERFORMANCE..................................................186.2 RISK DUE TO LACK OF PROPER MANAGEMENT OF INTELLECTUAL PROPERTY...............................................................................................................................186.3 RISK DUE TO BREACH OF HEALTH AND SAFETY COMPLIANCE RESPONIBILITIES...................................................................................................................197.0 TASK 7:RESOURCING PROPOSAL....................................................................................197.1 PROPOSED IMPLEMENTATION OF RESOURCING.......................................................197.2 COSTS BREAKDOWN......................................................................................................197.3 BENEFITS TO ORGANISATION.....................................................................................20
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37.4 DEVELOPING KPIS...........................................................................................................207.5 RISKS TO ORGANISATION.............................................................................................207.6 CONTIGENCY PLANNING..............................................................................................207.7 SOURCES OF INFORMATION USED.............................................................................218.0 TASK 8:PRESENTATION OF PROPOSAL TO OPERATIONS MANAGER....................219.0 TASK 9:PLANNING PORTFOLIO.......................................................................................21PART 2: PLAN AND MANAGE RESOURCE ACQUISITION.................................................221.0PLAN AND IMPLEMENT PHYSICAL RESOURCING.................................................221.1 ELABORATE ON STEPS FOR RESOURCE ACQUISITION.........................................221.2 RISK MANAGEMENT STRATEGY NEEDED TO PROTECT INTELLECTUAL PROPERTY...............................................................................................................................232.0 PLAN AND IMPLEMENT HUMAN RESOURCING..........................................................242.1 REVIEW RESOURCING REQUIREMENTS....................................................................242.2 STEPS AND STRATEGIES FOR RECRUITING AS PER ORGANIZATIONAL REQUIREMENTS.....................................................................................................................242.3 IP REQUIREMENTS FOR HR ACQUISITION................................................................252.4 INTERVIEW PLANNING FOR TWO RECRUITS...........................................................252.5 INTERVIEW TWO RECRUITS.........................................................................................27PART 3: MONITOR AND REVIEW OPERATIONAL PERFORMANCE................................281.0 MONITORING PERFORMANCE.........................................................................................282.0EMPLOYEE UNDERPERFORMANCE AND REMEDIAL ACTION...........................293.0 MANAGE AN UNDERPERFORMING EMPLOYEE..........................................................294.0 ANALYSE OPERATIONAL PERFORMANCE...................................................................314.1 Description of budgetary and financial performance...........................................................314.2 Description of Productivity Performance............................................................................314.3 Analysis of milestones achievement and performance against targets................................314.4 Three recommendations for operational improvement........................................................325.0 ROLE-PLAY PRESENTATION WITH OPERATIONS MANAGER..................................32
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4OPERATIONAL PLAN – BBQ FUN SCENARIOPART 1: DEVELOP AN OPERATIONAL PLAN1.0 TASK 1: SUMMARY OF BBQ FUN OPERATION ENVIRONMENT1.1 LEGISLATIVE AND REGULATORY CONTEXTBBQ Fun is operating an e-commerce business hence all transactions should be legally straight-forward.It is led by different legal regulations and policies.The terms and conditions outline thatbuyers are entering into a contract when they buy goods from BBQ Fun’s website and terms ofdelivery, shipping and refunds are outlined1. Shipping and Delivery Policy –This has outlined when customers knifed ow toexpect products and what kind of packaging will be used. Timeframes areoutlined and any other costs which relate to shipping. This helps thecompany to avoid any problems that arise from unsatisfied customers.1Lapide, Larry. "Execution Needs the S&OP Plans."The Journal of Business Forecasting35, no. 1 (2016): 19.
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5Ecommerce Refunds Policy- Refunds help BBQ fun to build trust with its customers. The policy states the number of days within which refunds are allowed and the terms of the policy. Refund activities are tracked so that the company can know whey exactly the number of refunds is either high or low.Interest Protection – The company has consulted a lawyer and set out its terms and conditions in the website so that its legal interests are protectedEcommerce Terms and Conditions – The Company has included some clauses as follows.Latest Consumer Contract Regulations:BBQ Fun has included contact details, business identity, the products sold and contact and location details. Liability Limitations How returns will be paid forJurisdiction/Choice of LawProduct Delivery TermsEcommerce Data Protection– How customer data, which is captured inthe website, will be protected. This includes confidentiality policy on handling of customer data according to the Data Protection Act. Regulations set by the Federal Trade Commission must be followed.
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6Protecting Customer’s Privacy Online –Privacy Policy is posted in the website and it identifies the types of personal information that will be collected from the visitors to the site2, who information will be shared withand how the information will be stored and used.Advertising Compliance- The applicable laws relating to advertising onlineare followed by the company. Collection of Taxes –BBQ Fun follows the tax laws, which apply, to the state where they operate.Customer Financial Data –Since payments are made online, BBQ Fun has implemented rules that ensure that customer data is at all time protected and there is data security to ensure their customers are not victims of online fraud.1.2 POLICIES AND PROCEDURES RELATING TO OPERATIONAL PLANThe Policies and procedures which will relate to the operational plan are:Human Resource PolicyInformation Technology PolicyHealth and Safety PoliciesManagement of Intellectual Property2Göleç, Adem. "A relationship framework and application in between strategy and operational plans for manufacturing industry."Computers & Industrial Engineering86 (2015): 83-94.
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71.3ROLE OF OPERATIONAL PLAN IN ACHIEVING SUCCESFUL ECOMMERCE STRATEGYThe operational plan is key in the achievement of BBQ Fun strategy. The overall objectives of BBQ Plan are detailed in the strategic plan and these will be aligned to the operational plan. The operational plan has been used in identification of the following.The goals and objectives of the various teams and departmentsHow e-commerce goals will be achievedThe resources required to ensure a successful e-commerce strategyTimelines and Milestones to achieve goalsRisks that will be faced in goal implementationThe operational Plan will specifically contain the following;Specific goals and objectives for BBQ FunActions that BBQ Fun will take to achieve goalsStaffing that will be neededPhysical resources which will be required in BBQ Fun goal implementationOverall Budget that BBQ Fun will need to fulfill requirementsTimelines for each specific goalMilestones AchievedKey Performance Indicators that BBQ Fun will use to determine success3Risk factors and risk indicators that BBQ Fun should watch out for.1.4 DEVELOPING NEW OPERATIONAL PLAN OR AMMENDING EXISTING ONEBBQ Fun will develop a new operational plan while referring to the key areas in the old plan. In doing this, it will look at the following areas.3Göleç, Adem. "A relationship framework and application in between strategy and operational plans for manufacturing industry."Computers & Industrial Engineering86 (2015): 83-94.
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8Determination of objectives and goals of projectProject ScopeTasks to be done and person responsiblePints of VulnerabilityCritical Success factors for BBQ FunHow Plan will be executedReviewing and Adjustments2.0 TASK 2:RESOURCE REQUIREMENTS FOR E-COMMERCE STRATEGYIn developing its e-commerce strategy, BBQ Fun will pay focus to the following areas.Strategic business planning and roadmaps– BBQ Fun has to ensure that the keybusiness objectives are met by making the right choices for the business. Thecompany should therefore have a clear vision, mission and objectives in regards towhat will be achieved in the e-commerce project, in what time, under what budgetand what constraints they expect to face.BBQ Fun must consider its knowledge ofdigital marketing tools and techniques that will help it in acquiring the customersthat it needs across different dimensions4. The assumptions made in creating the e-commerce operational plan should be in line with industry norms and trends.Technology selection/ website audit and analysis– BBQ Fun will considerchoosing a technology, which is fully customizable and will complement theoverall business model of the organization. The technology will also ensure thatBBQ Fun adheres to existing best practice of e-commerce businesses. The4Langseth, Justin, Jorge Alarcon, Ruhollah Farchtchi, and Farzad Aref. "Prioritized execution of plans for obtaining and/or processing data." U.S. Patent 9,389,909, issued July 12, 2016.
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