Operational and Project Management: Improving Everyday Operations of British Airways

Operational and Project
Management

Executive summary
Operations management can be understood as an activity of handling day to day tasks of
any organization. This helps in analysis of the situation and performance of the organization. The
global market of aviation industry is evolving rapidly as it has a lot of service providers. The
British Airways have improved itself in providing better services to its customers. They have
managed to create a brand loyalty amongst their customers by providing them premium services
at an affordable cost.
The purpose of this report was to understand and examine the main problems and ways of
improvements of the operations of the organization. The main problems with the airline
companies is lack of proper services. This creates a downfall in the revenue generation of the
aviation industry. The result of the analysis is to provide better and premium services so that the
customers can trust the companies.
There are various important aspects of the British Airways such as quality of service and
punctuality of flight arrival and take off. The various methods of working and the specialities of
the organization is the customer focused strategies, and the premium services of food that the
company provides. Various recommendations that can help the British Airways to improve their
day to day operations is also provided. The first recommendation to the British Airways is the
Necessity of recruiting qualified staff. Second recommendation is to Provide various new and
unique offers on their services.

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................4
Task 1
Transformation model
4Vs Typology of operations
Objectives of operations performance
Order winners and order qualifiers
Task 2
Recommendations to improve everyday operations of British Airways:
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Operation management is an activity which deals with the day to day issues that can
arrive in the business. This helps in understanding and creating strategies to counterfeit the
situations so that the organization will not be required to feel the impact in the future. The
strategy prepares the organization for the future obstacles by providing the information about
current situation of the business. Operation management helps the organization in creating and
making necessary changes in the organization so that the business can operate better. Project
management is the use of specific knowledge and skills so that the organization can deliver
better performance in achieving their goals.
The British Airways is one of the largest airline company in the aviation industry. This
industry of UK is growing at a very rapid speed (British Airway, 2022). British airways is a
global airline and the flag carrier of Britain. The company is one of the most premium airline in
the world. The headquarters of British airways is located at London and England. Company
always gives their top priority to the customer satisfaction. The British airways have one of the
busiest network as there are a lot of flights of the Company giving services to the customers
worldwide. It is one of the most successful airlines in the world that attracted a lot of the
customers with its unique and premium services. British Airways provides services with a
motive that every traveller can experience their services worldwide.
Furthermore, the report will describe about the various factors and the concepts that will
be applied and the examples will be discussed. The report will more give info about the
recommendations given to the operation manager to improve the day to day performance of the
organization. This will help in making decisions for the future improvements of the operations.
MAIN BODY
Task 1
Transformation model
The transformation model is basically a process in which an organization puts their inputs
into transformation process, and then they give the outcome to the customers. There are various
types of resources that can be transformed with this process such as materials and informations.
The transformation can also be done of the staff and facilities to give better and improved