Operations at Lloyds Banking Group

Operations
8/7/2019
Lloyds Banking Group

Operations 1
Contents
Introduction................................................................................................................................2
Overview of company............................................................................................................2
Overview of operational activities.............................................................................................3
Products and services.............................................................................................................3
Produced goods and services.................................................................................................4
Performance of production process is measured....................................................................6
Financial performance........................................................................................................6
Customer satisfaction.........................................................................................................7
Key supply chain partners......................................................................................................7
Operations function collaborates with other business functions................................................9
Core challenges that the operations function faces..................................................................10
Proposal for one improvement accompanied by a strategy for improvement.........................11
Conclusion................................................................................................................................13
References................................................................................................................................14

Operations 2
Introduction
The aim of the report says to perform the role of the manager in the functions related to the
organization from which you are familiar. The report is presented to the CEO which consist
of the introducing operations functions to incoming CEO who is new within the organization.
The report is prepared on Lloyds Banking Group that is a foremost British monetary
institution that is considered as one of oldest bank of UK. The report is majorly divided into
the three parts which shows overview of the operational activities related to the company. In
addition, it shows the operations function collaborates with different functions of business.
Along with this, it offers the summary of the core challenges that the operation function face
with the proposal of the improvement through effective implementation of strategy.
Overview of company
Lloyds Banking Group is well known business that is founded in year 2009 when Lloyds
TSB acquired HBOS. Although, it has been found that our principle brand as well as
constituent organizational have a longer history (Lloyds Banking Group, 2019).

Operations 3
(Source: Lloyds Banking Group, 2019)
The structure of the business is stated above which clearly shows the list of the companies
that are listed in the family tree.
Overview of operational activities
This section of the report talks about the operations activities that are performed by the
Lloyds Banking Group in the market (Lloyds Banking Group, 2019).
Products and services
Lloyds Banking Group is the developing understanding for the customers, their family as
well as their life. This makes the company to offer the personalized services that remains
appropriate for financial status as well as ambitions. The services that are offered by this
banking group include: -
 Banking and deposits: - Banking and deposits include the current accounts to range
of saving accounts that gives you an opportunity for right service for your day-to-day
banking (Lloyds Banking Group, 2019).
 Lending and finance: - Lloyds Banking Group offers lending and finance that
includes mortgage service as well as the wide range of options in financing that will
take the time in order to understand the customers exact situations. In addition, the
company employees support them to search for solution that meets the needs of
customers (Lloyds Banking Group, 2019).
 Financial planning and investment advice: - The banking group offers the financial
planning as well as the investment advice to the customers with the access to
experienced advisers to assist plan for future and to select where they can make
investment.