Operation and Project Management - Hotpoint

Operations and Project
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Review and implementation of operations management principles in Hotpoint .............1
TASK 2............................................................................................................................................3
P2 Prepare a continuous improvement plan based on review of operations management
principles................................................................................................................................3
TASK 3............................................................................................................................................6
P3 Stages of PLC to given project for necessary supporting documentation.........................6
TASK 4..........................................................................................................................................10
P4 Effectiveness of the PLC by using appropriate theories, concepts and models.............10
CONCLUSION .............................................................................................................................12
REFERENCES .............................................................................................................................13

INTRODUCTION
Operations and project management refers to utilise effective principles for managing
overall operational activities or procedures for particular project in proper manner. It will
facilitate to gain desired outcomes of specific target in organisation with help of appropriate
strategies (Caniëls and Bakens, 2012). However, different organisations implementing various
techniques or practices for managing their operations as per suitability of particular project in
order complete it successfully. The present report is based on Hotpoint which deals in home
appliances and provides effective products to customer in respect of completing their actual
requirements. It provide several products such as fridges, freezers, gas, electric cookers, washing
machines, electric fairs and many more. This assignment will focus on review and
implementation of operations management principles along with preparing continuous
improvement plan. It will also include stages of project life cycle including business case, project
plan and work break down structure. The effectiveness of PLC for selected project through
desired theories or models is given below.
TASK 1
P1 Review and implementation of operations management principles in Hotpoint
Operations management can be described as an area of management concerned with
overseeing, designing and controlling overall procedures of production along with redesigning
business operations in manufacturing or products or services. It involves various kinds of
operational activities which are carried out by employees together to produce desired
productivity in order to complete targets in proper manner (Fenn and et. al., 2012). In context of
Hotpoint company, they can implement several effective as well as efficient strategies or
principles to reduce overall production cost which facilitate to boost up profit margin of business
appropriately. Moreover, there are several principles which are helpful in managing operations in
proper manner through achieving desired outcomes and reducing wastage of resources properly.
Hotpoint wants to enter into large screen television market and minimum size would be 58
inches. These principles which are beneficial for operations management at Hotpoint are as
follow:
Six sigma
1

This can be explained as disciplined, data driven approach and method which provide
support to remove threats of any operational activity from manufacturing to transactional while
producing product or service. In case of Hotpoint, they are required to implement the technique
of six sigma that helps to eliminate defect of operations which result into appropriate production
of goods. However, it will provide support to improve quality of product on order to fulfil actual
desires of people in proper manner along with attaining their satisfaction. The methodology of
six sigma can be explained with DMAIC step which is given below:
Define – The initial step of the given principle in which required system for utilise is
determine and needs of customers are analysed along with specified the desired goals of
particular project (Fleming and Koppelman, 2016). It is helpful to conduct operations through
correct techniques and put efforts in right direction which results into achievement of client
satisfaction properly.
Measure -The different aspect required to measure performance of company. Each and
every process is measured very efficiently and effectively. It helps in knowing the current
scenario going at Hotpoint. It focus on both process and customer needs.
Analyse -The factors creating problems are analysed and determine each and every
elements. This stage create hypothesis for problem exist and working to improve. Here,
verification requires process and data analysis before implementing solutions.
Improve -When team identifies actual root of problem then it work for improving it. This
phase is where team brainstorms solutions, implement, process change, collect information and
improve. It also lead to innovation and elegant solutions which helps for improving baseline and
customer experience.
Control -Here, after performing all above step, it focus on monitoring on continue basis
for success of updated process and developing performance. The proper care is taken to execute
activity for better and systematic manner.
Effectiveness of Six Sigma Principle
Six sigma principles helps in improving delivery system of business by focusing on
major and minor components. This assist in overcoming problems which holds most for
potential damage.
Lean principles
2