Operation and Project Management

Operations and Project
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Introduction to Tesco..........................................................................................................1
2. Operation vs Operation Management.................................................................................2
3. Review and critique of implementation of operations management principles.................3
4. Operations management approach meets requirements of organisation............................5
5. Discussion of continuous improvement as a philosophy and description of lean principles..6
Continuous improvement as a philosophy.............................................................................6
6. Preparation of Continuous Improvement Plan based on review and critique of operations
management principles. .........................................................................................................8
TASK 2............................................................................................................................................9
1. Each stage of PLC to project to produce necessary and supporting documentation to
complete project (P3).............................................................................................................9
2. Review and critique effectiveness of PLC in application of project with using appropriate
theory and models (P4).........................................................................................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15
Online...................................................................................................................................16

Illustration Index
Illustration 1: Operation management principles.............................................................................4
Illustration 2: Lean principles..........................................................................................................7
Illustration 3: Activities.................................................................................................................10
Illustration 4: Net Diagram for new project team..........................................................................11
Illustration 5: Work Break Down structure...................................................................................12
Illustration 6: Project life cycle......................................................................................................13

INTRODUCTION
Operation management consider important role in the business which consist process that
involves planning, organising, managing, controlling and supervising production and
manufacturing process. With the help of this consideration, every enterprise can make their
targets and goals in long term perspective. Therefore, it will assist to develop significant
advantages that accomplish desired level of efficiency at workplace. Economic value also
generated in this aspect to perform functions in appropriate manner (Sears, Sears and Segner,
2015).
Present study is based on Tesco which is one of the successful brand of retail sector and
deals in different kinds of products and services. It is British multinational groceries and general
merchandiser which contain market and measure different aspects to deals and manage
profitability as well. The report covers distinct stages of product life cycle to measure efficiency.
Furthermore, it includes extent in which operation management approaches consider meeting
appropriate requirement of the business. Moreover, continuous improvement also describes with
lean principles for systematic review of operation management procedure. In addition to this,
report carry discussion on project life cycle which produce necessary documentation for
completing project. At last, it determines effectiveness with application to use appropriate
theories and models with concepts.
TASK 1
1. Introduction to Tesco.
Tesco is a British multinational groceries and retailer of general merchandise. It was
founded by Jack Cohen in year 1919. This name was first appeared in 1924 after purchasing tea
shipment. Tesco has its headquarters in Welwyn Garden City, England, United Kingdom. Thus,
measuring in terms of Gross revenue, the firm stands at third place. It is a market leader of
groceries in UK and have shops at seven different countries across Asia and Europe and has a
market share of about 28.4%. The company is listed on London Stock Exchange having market
capitalisation of 18.1 billion Euro and has a secondary listing on Irish Stock Exchange with name
TESCO PLC (Azhar, 2018). There are 4,72,000 employees involved in Tesco.
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Tesco concentrates mainly on creating shareholders value by applying strategy of
focusing on innovative customer that are implemented by their people. The strategy that were
used were based on various principles. That includes the following- Value for money- Tesco provides good quality products to customers at reasonable price
so that they get attracted towards their brand easily. Customer service- They deliver first class service to consumers in order to make them
involved. Customer Loyalty- the loyal customers are rewarded by clubcard that later helps them to
remain loyal to brand. Products- they offer their customers the best quality products and widest possible choice
that leads in attracting customers.
 Stores- they are situating stores in every part so that customers feel it easy to enjoy their
product without travelling far.
In addition to this, Tesco runs 588 supermarkets in England, Scotland and Wales out of
which 257 are superstores that sells variety of products that includes food items, petrol, clothing,
housewares as well as alcohols. The main mission of Tesco is to help them enjoy better quality
products and easier way of living and become champion to customers. Their core purpose is to
serve customers every day with something little better and to provide great experience of
shopping for every type of customers whether in stores or online. Their vision is to create and
maintain market leading underwriting and handle organisation in order to support Tesco Bank
Growth Strategy.
2. Operation vs Operation Management.
The term operation refers to a process of an organised set of activities that helps in
producing specific service and product (Chadha, 2017). The term operation management is an
area where management is concerned in order to design and control production process and also
redesigning business operations in production of goods and services. Thus, difference between
operation and operation management has been discussed as per the following-
Bases of differentiation Operations Operation management
1. Meaning Operation refers to the action of
performing a practical work that
Operation management means
managing resources used in
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involves principles and processes. operation process like raw
materials, equipments,
information and people.
2. Helps Helps in converting raw materials
into finished goods and market or
sell to customers in order to earn
profit.
It helps in managing the
operation process that creates
raw materials into finished
goods. They control the staff
involved in operations.
3. Involvement Operation involves many peoples
doing different things.
This involves limited people
who are seniors and manages
process of operation.
4. Purpose Operations has basic purpose that
is increasing value to customers.
The purpose of operation
management is to create the
highest level of efficiency
between employees.
5. Functions involved Functions involved in operations
includes processing, inspecting,
transporting and storing.
Functions of operation
management involves
planning, organising,
coordinating and controlling.
6. Held by Operations are held by employees
of Tesco.
It is held by manager of Tesco
that direct employees in order
to maintain the operations and
achieve targeted goals.
3. Review and critique of implementation of operations management principles.
Operation management is termed as designing, executing and controlling operations into
goods and services that is desired by customers and implement strategy of Tesco (Christopher,
2016). Thus, principles of operation management has been discussed as following-
 Principles of Inventory management- The goal of this principle in Tesco Plc is to give
knowledge of operations and understanding principles and techniques of inventory
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