(Solution) Operations and Project Management

Operations
and
Project Management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
ACTIVITY 1....................................................................................................................................1
Critically evaluate the appropriate theories and concept of operation management..............1
ACTIVITY 2....................................................................................................................................4
2. Analyse the effectiveness of continuous improvement plan by principles of operation
management............................................................................................................................4
ACTIVITY 3....................................................................................................................................7
3. The stages of Project life Cycle..........................................................................................7
ACTIVITY 4..................................................................................................................................12
Critically analysing the theories, concepts, and models that will differentiate between large
and small scale projects........................................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Operations Management is very important. It is concerned with creating as well as
delivering the services and products. Operations management focuses on carefully managing the
process in order to produce as well as distribute products and services (Ko and Han, 2017). On
the other hand, project management is the practices of initiating, planing, executing, controlling
as well as closing the work of a team in order to achieve specific goals as well as to meet specific
success criteria a specified time.
This present report is context to XYZ company which operates in home appliances. The
main product of the company Fridges and Freezers, Gas and Electric Cookers, Washing and
Electric Friars, Organisation is going to introduce Large Screen TV and Stadium Screen in the
Market.
This report will critically evaluate theories and concept of operations management. The
effectiveness of continuous improvement by using operation management principles will also
include in this assessment.
ACTIVITY 1
Critically evaluate the appropriate theories and concept of operation management.
Operation management is very important and essential for every organisation irrespective
to their size and resources, It is very important that operation management should be very
effectively and efficiently functions within organisation because the level of customer
satisfaction is directly depended on them. XYZ company use appropriate theories and concept of
operations management so that their goals and objectives should be attained successfully. The
manager of operations department of XYZ company is going to launch Large Screen TV and
Stadium Screen which requires effective functioning of operations department (Keller and
Patton, 2016). There are approaches of operations management which is used by the manager of
XYZ company are as follows-
Six Sigma Approach- This is the very useful strategy of business that aims at improving
the quality of process by reducing and measuring the errors as well as variations. Motorola in
1986 introduced this concept of operations management when the senior manager of company
complained for the bad quality of the products (Six Sigma Approach in Operations Management,
2018). It is fact that in the success and failure of the organisations, quality plays a very important
role. The operation managers of XYZ company could use Six Sigma approach so that they can
1

achieve the greatest heights of success in the market. There are two methods of Six Sigma
Approach which are as follows-
 DMAIC
 DMADV
DMAIC- There are five stages in DMAIC which are as follows-
D- Define the problem- This is the first stage where it is very essential to define the
issues and problems that needs to be addressed. Operation manager of XYZ company should
take feedback from customers on the quality of the products and services.
M- Measure- Once the issues are identified it is very important to discover the key points
of the current process as well as workers gathered relevant data which provides an insight into
current processes of XYZ company.
A- Analyse the data- After collecting relevant data, it is very important to study and
investigate the root cause of defects that are affecting the whole process of XYZ company.
I- Improve the current process-Based on the analyse and investigation done in earlier
stage, it is important that operation's manger should remove all the earlier defects in the products
of XYZ company and market product of superior quality (Rai, Xerox, 2016).
C- Controlling the process.
DMADV- There are also five stage in DMADV are as follows-
D- Design procedure and plan that ensure optimum satisfaction to the customers.
M- Measure- identify the parameters which is essential for quality standard.
A- Analyse- it is very important to study and investigate the root cause of defects that are
affecting the whole process.
D- Design- Entire detailed and processes.
V – Verify- Checking different procedures and finally implementing the same,
Advantages and Disadvantages of using Six Sigma Approach when it is applied in XYZ
company.
Advantages Disadvantage
 It completely focuses on customer
motivation.
 Defects and errors are reduces and
 It requires high cost to implement.
 It creates rigidity and bureaucracy.
2