Operations and Service Management

OPERATIONS AND SERVICE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Identification on one operation management practice within chosen enterprise.........................3
Critical analysis on how operation management affect enterprise in terms to efficiency...........4
Evaluation on how technology can be implement in organisational process..............................5
Identification on what supporting function are linked to operation management practices........6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................1

INTRODUCTION
Operation management activities are obligatory in terms to manage the daily activities
seamlessly (Anning-Dorson, 2017). Thus, operation management is crucial to bring overall
productivity within enterprise. Henceforth, primary objective of operation management is assist
to utilise the resource of enterprise to create such product and services. Additionally, services
management called out as customer focused approach that delivers the information technology.
The present report is based on business activities of Tesco, it is global leading brand that
is engaged in services of retail supermarket chain.
Furthermore, study will lay focus on operation management practices within chosen
enterprise, critical analysis will be conducted on how practices of operation management impact
the enterprise in terms to efficiency. Also, evaluation will be conducted on how technological
process embedded to earn profitability.
MAIN BODY
Identification on one operation management practice within chosen enterprise.
Operation management is termed out as administration of business practices that aimed
towards to ensure maximum efficiency within enterprise. This is inclusive of the process as are
staff, materials, technological advancement and converts the inputs into effective and efficient
output in terms to accomplish the day to day plan of actions (Breidbach, Choi and Maglio,
2018). Additionally, Tesco is focussing on one operational management practices as to carefully
managing the quality within enterprise to produce and distribute the product and services. With
the use of executing the quality management practices, an enterprise can able to improve
operational performance. Additionally, quality management is categorised into three components
as quality planning, quality assurance and quality control (Field, Victorino and Zhang, 2018).
Thus, chosen enterprise is largely fussing over the operation practices as to enhance quality
management within workforce to ensure profit margin with help of reducing inefficiencies,
errors and defects in products.
Therefore, quality management standards are termed out as requirements, specifications,
characteristics of the commodities, services and process that must be continual meet in regards to
ensure the efficiency and effectiveness (Zurich, Instruction and Documentation, 2018). Tesco
plc is retail sector, this is crucial to manage the quality within the organisation product and
services to have streamlined business operations and efficiency. Execution of quality