Quality Management: Process Improvement for Organisation Department

QUALITY
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Define process improvement for organisation department..........................................................3
a. Description on organisation, department and process..............................................................3
b. The existing problem and opportunity identified.....................................................................3
c. Proposed solutions...................................................................................................................5
d. Implementation of plan............................................................................................................7
What is Quality and Quality Management-.................................................................................8
Assessing an organization across Deming's 14 points for Total Quality Management-...........10
CONCLUSION .............................................................................................................................17
REFERENCES..............................................................................................................................18

INTRODUCTION
Quality management termed out as act of overseeing all task and activities that aids to
maintain the desire level of excellence (Zornoza, Acosta and Faz, 2015). It is inclusive of
determination of policy of quality, creation and implementation of quality planning and
assurance. Henceforth, Quality management system defined as collection of business processes
that highly focused on to meet needs of customer and enhance their satisfaction.
The present report is based on activities as Tesco, this is global leading enterprise that is
engaged in business activities of British multinational groceries and general retailer services.
Furthermore, study will include process improvement of the organisation department,
varied tools of quality that used in investigate the issues. Henceforth, key literature review will
be conducted on quality and quality management perspective of the enterprise. Thus, TQM
approach will be applied to review the process of chosen organisation.
MAIN BODY
1. Define process improvement for organisation department.
a. Description on organisation, department and process.
The present report is based on activities of business as Tesco plc is a British multinational
grocery retailer that engaged in retail services (Gutierrez-Gutierrez, Barrales-Molina and
Kaynak, 2018). Henceforth, the working of chosen enterprise is diversified into areas as retailing
books, clothings, furniture, petrol and software etc.
Herein, Tesco's distribution centres are responsible to ensure about the commodities get
to stores at the right time. This report will emphasises on production department to undertake the
better product development strategy in term to bring out the quality within the commodities.
Thus, production department continually take steps to improve the products that aids to bring
competitive advancement within market.
The business objectives of the Tesco is to ensure all work together towards to accomplish
desired aims. Thus, activities of the production department can get improved with hiring right
number of people in the right time at the right jobs. They have structured process for recruitment
and selection to attract the individuals for managerial and operational roles.
b. The existing problem and opportunity identified.
The main issues that faced by the this entity is rising raw material cost that are
threatening to the Tesco profitability and cause to expand the supplier network in terms to get

effective prices on raw materials. It is entity that is facing competitive threats and to overcome
from it they needs to develop the product development strategy so that effective measures can be
undertake to gain the competitive advancement (Soares, Soltani and Liao, 2017). Thus,
advanced pressure stakeholders in relates with social responsibility and environment adversely
impact Tesco cost basis. Thus, Tesco needs to focus on quality management of the commodities
in terms to deal with rivalries within market.
Fish born diagram-
The fish-bone diagram can be used to identify the problems that exist within the
enterprise. Henceforth, the Tesco is facing the issues as Product failure and Fish-bone technique
will be used to identify the root cause of the issue. Henceforth, these can be applied in following
manner as-:
Define the problem- The problem in this is already defined as Product Failure. Therefore, team
knowns that this issue has been occurred due to issues in production department that link with
continue rising of the raw material cost that affects the profitability and productivity of quoted
enterprise (Obeidat, Hashem and Al-Salti, 2016). Herein, Fish-bone technique has been used to
identify the root-cause of product failure as-
Brainstorm- The team of the enterprise needs to use this method to brainstorm the session that
helps to investigate the root cause of problem. Additionally, the each category and significance
to issue defined as-:
 Method- In this the techniques and way of doing things are the major cause that is
causing the possible obstacles. Therefore, the method taken by the authorities can be
ineffective and this can affect the working of enterprise negatively.
 Men- In this, it has been identified that the ineffective skills of men are being the cause
of problem (del Alonso-Almeida, Bagur-Femenías and Llach, 2015). Thus, few
experienced authorities handled the production and supply network of raw materials that
bring the major issues within the enterprise.
 Management- The management team of the enterprise needs to look forward to hire the
suitable workers that can able to bring out the business activities effectively.
 Materials- The raw materials are the resources that can be used to produced the finished
good and products. Therefore, the main cause of the issue is the rising cost of resources