Operations and Service Management: A Case Study of Tesco

Operations
and
Service Management

EXECUTIVE SUMMARY
For every company it is essential to conduct analysis of their operations management
because that will help in developing decision related to the business operations and functions.
Tesco is conducting their business in the retail industry at the international level so it is essential
for them to develop conduct effective operations management practices. The main operation
management practices is supply chain management through which they able to deliver products
to customer in successful manner. It is essential for them to adopt new and advance technology
in the process because that will help in conducting operation properly and effectively. It is also
essential for them to understand importance of support activities and conduct work accordingly.

Contents
EXECUTIVE SUMMARY.........................................................................................................................3
INTRODUCTION.......................................................................................................................................5
MAIN BODY..............................................................................................................................................5
Operations...................................................................................................................................................5
Identify one operation management practices within Tesco....................................................................5
Efficiency....................................................................................................................................................7
Critically analyse how that one operation management practices impact Tesco in regards to efficiency.7
Technology..................................................................................................................................................8
Evaluate how technology will embedded in process or evalue how this already achieved......................8
Supporting functions.................................................................................................................................10
What supporting functions are linked with operation management practices and determine how they
assist with succession of business?........................................................................................................10
CONCLUSION.........................................................................................................................................11
REFRENCES............................................................................................................................................13

INTRODUCTION
For every firm it is essential to conduct effective operations and service management
because through that they able to conduct business operations and functions effective which help
in attaining success. Operation management is determine as business practices which help in
creating high level of efficiency possible in an organization as well as it concern with covering
material and labour into the goods and services for maximizing firm’s profit (Atasu and et. al.,
2020). On the other hand service management is considered as customer focused approach with
help in delivering quality services to customers so that their profit get enhanced and market value
get increased. organization selected for this report is Tesco which is founded in 1919 by Jack
Cohen and their head quarter is located at the England, United Kingdom. They offer their
products through supermarket, hypermarket, convenience shop and superstore as well as they
nested in several location such as Malaysia, Thailand, Poland, United Kingdom, India, Slovak
Republic and so on. Topics included in this report are operations, efficiency, technology and
supporting functions of respective company.
MAIN BODY
Operations
Identify one operation management practices within Tesco.
Operation management is determined as business practices which help in creating the
high level of efficiency possible within a company. It is also considered as converting labour as
well as material into the goods and service in effective manner for maximizing profitability and
marketshares. At a workplace operation management functions are concerned with the planning,
directing, organizing, controlling and so on to all activities that help in converting into valuable
goods as well as services in order to satisfy customer’s need and requierement in successful
manner. There are several benefits can be attain through operations management such as help in
gaining better output, gain competitive advanatages, attain high profitability and many more
(Besiou and Van Wassenhove, 2020). There are numbers of operational management practices
which are consudted by a company such as designing of product and services, supply chain