Operations and Service Management

Operations and
Service Management

Table of Contents
INTRODUCTION......................................................................................................................3
MAIN BODY.............................................................................................................................3
TASK1.......................................................................................................................................3
Identification of operation management practices in Unilever..................................................3
Operational performance:.......................................................................................................3
Importance of operational performance:................................................................................3
There are basically three levels of operational performance as discussed below..................4
TASK2.......................................................................................................................................5
Identification that how operation management practices impact in the organisation regarding
the efficiency..............................................................................................................................5
Operational strategies.............................................................................................................5
Hayes and wheelwright model...............................................................................................6
TASK3.......................................................................................................................................7
Evaluation of technology which could be helps Unilever in processing and evaluating how it
can use this.................................................................................................................................7
Process design........................................................................................................................7
Brief breakdown of three area of design................................................................................8
Different aspects of process design........................................................................................8
TSAK4.......................................................................................................................................9
Identification of a function which are linked to the operation management within the
organisation and evaluating combination within the structure for of organisational success....9
CONCLUSION........................................................................................................................10
REFERENCES.........................................................................................................................11
Books and journals...............................................................................................................11

INTRODUCTION
Operation and service management is important parts of the organisation is operation
management Service in increasing the productivity within the organisation as well as
decrease the cost which directly implement on revenue of the organisation. In this report
Unilever is the main focus organisation. It is a British manufacturing company which produce
different cosmetics and other body products which are required to direct consumers (Zurich,
Instruction and Documentation, 2018). The beginning of this report is consist of identifying
and operation management practices within the organisation.in the middle of the report there
will be critical analysis that how corporation medical practices impact in the organisation
regarding its efficiency on product design and process.it is also include the technology which
will help the company in increasing its production and process by using of process
designing.in the end of the report there will be discussion on the functions which are linked to
operation management practices and ensuring the organisation success.
MAIN BODY
TASK1
Identification of operation management practices in Unilever
Operational performance:
Operational performance is the performance level related to overall basic operations
are taking place in organization and these are always measured against certain set and
prescribed standards of efficiency responsibility and effectiveness. Every organization there
are certain operational performances that have to be measured and major objectives of
measuring operational performance is based on criteria’s for aspects like is flexibility , speed,
cost etc.
Importance of operational performance:
In present scenario the importance of operational performance for Unilever is being
discussed. In case of Unilever it is organization that is dealing in last number of product
categories and for manufacturing of different products there are certain set standard which are
basically set up by the top management of this organization (Jäntti and Cater-Steel, 2017).
But setting standards is not a very important task but measuring the actual production
according to search set standard and analyzing the amount of deviations is one of the most

important responsibilities for any organization and if there are no subdivision send it leads to
achievement of objectives related to measurement of operational performance.
There are basically three levels of operational performance as discussed below:
1) Societal level:
There are limited resources available with every organisation and for this there must
be optimum utilisation in such a manner that there can be sustainable development in such a
way that there is no harm to the society that is providing basically all the resources for
organisation to function.
In Case of Unilever, profitability of organisation is basic motive of all the organisational
functions but apart from this there are all the sustainable approaches and people associated
with organisation a major concern for the overall management of this brand.
Efforts made to manage operational performance in such a manner that all the
stakeholder and people that are associated with and helping the organisation in achievement
of their lay down objective are being benefited and it's not related to the monetary profits on
operational level.
2) Strategic level: it is a level performance is according to various strategies that are driving
the overall performance in a organization.
In Unilever, there are efforts made by the organization and especially the research &
Development Department to form appropriate strategies in order to reduce the risk and
uncertainty that are related with future (Pollitt, Birchall and Putman, 2016).
Apart from this and other major component is overall capital invested must be in such a form
that there are maximize returns that there are maximization of return with minimum amount
of investment for the organization.
Learning is also a part of strategic level of operational performance where there must be
learning from past mistakes and efforts must be made by leaders and managers to make sure
that same mistakes are not repeated by employees in future and it leads to more establishment