Operations and Service Management

This document discusses the practices of operation management within organizations, their impact on efficiency, the integration of modern technology, and the supporting functions for business success. It explores topics such as operational management practices, efficiency impact, modern technology integration, and supporting functions.

Operations and Service Management
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Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Discuss about the operation management practice within organization......................................3
Analyse that how will operation management practices impact on the organization in regards
to efficiency.................................................................................................................................5
Discuss about the modern technology could be embedded in the process or evaluated.............6
Describe about the supporting functions that are linked with the operation management
practices and ensuing business success.......................................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
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INTRODUCTION
Operation management is based on the practices that will perform different functional
responsibility for producing the different services within organization. It provide them directly to
its existing consumers. This report will discuss about the different operational management
practices and their impact on the overall business efficiency as well as performance.
Furthermore, it will describe about the modern technology that could be embedded in the process
or evaluate. However, this documentation will support the different organizational function that
are established linked with the management practices in order to achieve desirable goal or
objective.
TASK
Discuss about the operation management practice within organization
Operational management practice is based on the administration of enterprise to create or
develop a highest level of performance or efficiency possible within M&S. Company will
concern about the converting raw materials into labour into goods as well as service with
efficiency as possible to increase overall business profitability and productivity of M&S. The
field of retail enterprise operations concern about all kind of activities that keep a store
functioning in day by day (Data, 2020). M&S is carefully considered, planned and executed the
different area. Sometimes, it includes many aspect such store design, display placement, credit
handling, consumer service, staff management, inventory optimization and also dealing with
supply chain which lead to have products.
Physical design responsibilities- it is major part of shopping experience, design is
consider both art as well as science. It often using information to help make a better selection or
choice in context of product display. Here are aspect of design that fall under operational
management practice. The visibility and consumer traffic pattern plays important role in success
of M&S. so as important aspect to set up a proper interior, exterior design on the basis of
consumers demand.
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Customer service functions- it is another important operation management practice which plays
important role in the success depends on the consumer service. Here, it treats its potential client
which may have not right or specific representation of client, potential review and sales. An
excellent consumer service will help for increasing their competitiveness, event it make up for
better convenience in term of pricing (Helo and Hao, 2019). A positive, personalized customer
service will help M&S to compete against strong competitors. However, it will be focused on
implementing the online operations which have been increasingly good at provide the better
consumer service.
Internal Control function- M&S needs to be carefully define, implement and monitor
different areas of business operations. As they can directly impact on the bottom line of
enterprise. M&S have been focused on handling cash which require for people and system to
track everything, discrepancies, keep record all kind of financial information, inventory
management in proper manner. Nowadays, M&S can use the modern technology which often
come in the form of point of sales that help to handle the sales on daily basis. in this way, it
become easier for managing the consumer information and inventory management within proper
manner.
M&S can develop and maintain the overall internal controls or standards operating the
procedure or plan. In this way, it can easily prevent the problem with cash handling, fraud and
other shoplifting (Kumar and Singh, 2019). These type of control will help them to prevent
inventory management. Sometimes, company will include as cross-check such as deposit slip for
cash, well-defined set of different authorized functions. There are certain level of staff members
have access to certain kind of items or part of physical store.
Administration functions- These are considered the important organization management
practice which fall under managing the premises, maintain the store in the good working order. It
make sure that all potential consumer turned off by adequate facilities and other poor
maintenance. At that point, M&S can provide the better training session for their staff members,
especially when given the frequent turnover in retailer.
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Analyse that how will operation management practices impact on the organization in regards to
efficiency.
Nowadays, M&S needs to operate in highly dynamic environment whereas consideration of all
key resources are scarce where developing uncertainty in business opportunities. In marketplace,
it impose the high efficiency standards and enterprise that completely failure or success to meet
them as quickly manner. In such scenario, A carefully optimization of internal resources that
must applicable for M&S (Reid and Sanders, 2019). it is always supporting to maintain or
control competitive edge. Sometimes, it has accompanied by continuous improvement within
enterprise process with the help of organizational management practice. By using operation
management practice, M&S can acquire the more knowledge about the different operational
activities which may support to enhance their overall business productivity as well as
profitability in global marketplace.
Operation management practices are coordinating the different activities with respect to
the M&S for achieving their desirable goal and objective. It has been identified that operation
management practices directly impact on the business in term of performance and efficiency.
M&S will be consider operation management activities to align the tasks within objectives. Each
and every staff members are associated with operations management which involves daily
activities. There are different kinds of operation management can increase their efficiency within
M&S.
Operation management practices are usually give a proper design and suggestion about
implementing various kind of communication or interaction within workplace. Therefore, each
and every staff members are participating with governing activities. At certain level, there are
different kinds of personal management activities performed by management such as training
session (Tönnissen and Teuteberg, 2020). Through this way, it can be identified the overall
performance of individual staff members, monitoring and evaluation. This can applicable in the
operation management activities. Furthermore, it will be defined the different various tasks as
part of multiple department which are distributed among staff members and executives.
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By performing operation management practice, M&S can handle the control the different
inventory aspects, sometimes it is very difficult to perform activities within M&S. there are large
amount of data related to inventory that can predict as much as possible. Therefore, it is tough to
manage or control materials quantity and items at hand. At that time, operation management
practice will help them to manage efficiently by foreseeing problem or issue that may occurs in
long term achievement. Additionally, Flow of inventory will present inside M&S which has
made efficient with the help of operation management activities.
Moreover, Operation management practice is also impact on the M&S in term of quality
managing which is not dependent on the various products alone as it give the outlook to all kind
of operations that already running within M&S (Chen, Dong and Shi, 2020). therefore, company
is mostly selecting the item which are good and dependable or achieved by efficient management
of organizational operation. Through this, it is efficiently impact on the overall M&S business to
achieve their desirable goal and objective.
Discuss about the modern technology could be embedded in the process or evaluated.
Advancement of technology has long been a major force in the different operational
processes within M&S. This will help for measuring all essential shape of enterprise at similar
time and then afterwards, it would be standardization to transform the business efficiency. The
most rapid change has occurred in the modern technology which has been introduced in M&S
operational process. It may support for managing and handling large amount of data or
information which becoming consider as powerful (Keskinocak and Savva, 2020). Nowadays,
M&S has been used modern technology in todays and serve a better consumer service within
modern era. Afterwards, it will be comparison with other competitors in global marketplace.
Modern technology can accomplishment with the M&S operational process which help for
gaining more competitive advantage. This will support for enterprise to adopt revolutionary
change in the business pattern. It is not only inspire or motivate the potential consumers but
M&S can also perform different activities through internet. It has been increasingly the demand
of online enterprise in marketplace whereas M&S operate as e-business across the global world.
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M&S could be embedded with operational processes while developing a solid enterprise case for
modernization efforts, showing expected innovation as well as value. In M&S, cross functional
team has been focused on the effective plan and design of business execution tasks. Functional
expert can use modern technology in different areas such as strategy planning, customer
interaction and operation. This will support for M&S to all kind of work together by team
members. in order to create or develop appropriate environment to change design and setting all
coordinated specifications (Keskinocak and Savva, 2020). This can possible only adoption of
modern technology which help them to lead edge knowledge of business process. As a result, it
will be completing the task of daily tasks within minimise time intervals.
A digital modern technology provide the opportunities for M&S to acquire new clients,
engage better with existing consumers. This will help for reducing the price or cost of operation
and also improve employee motivation along with several other benefits. Before modern
technology could embedded with different processes which enabled them to combination of
different resources such as device, networks and methodologies. It can support for M&S to
handle the availability of content such as social reviews, analysis.
In today’s Scenario, M&S have been already used the modern technology to increase
their operational efficiency and performance. Usually, company has been focused on the
increasing the number of internet and social media users. It will be considered as great
opportunities for M&S to establish a strong correlation with different potential consumers. in
order to connect with Billions of people across the global world. As per evaluating this type of
modern technology while providing the offers where client may purchase of buy any kind of
product through online platform.
Growing the acceptance of Information technology and usage by M&S which is likely to
generate more consumer information or data. It is helping enterprise to deliver the personalized
experience to people (Tönnissen and Teuteberg, 2020). Evaluation of modern technology with
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operational processes to improve overall business productivity as well as profitability in global
marketplace.
Describe about the supporting functions that are linked with the operation management practices
and ensuing business success.
In M&S, operations management is defined the process or method for managing the
different kind of operational activities within organization. With effective operations
management, there are much more accuracy as well as accountability, which help them to
delivery successful product and service in global marketplace (Keskinocak and Savva, 2020).
Operation management encompasses with planning, supervising, implementing and production
of good and service.
In M&S, operation manager have performed the major responsibilities in term of strategy,
day to day activities of production. Sometimes, company will try to do cross functional activities
by different departments such as sales, marketing and finance. These are consider as supporting
function to establish direct relationship with service creation, development and production or
distribution.
There are different kind of functions support and linked with operational management
practices within M&S.
Finance- it is one of crucial component within operations management which become
consider as essential to make sure that all kind of financial information or data managed in
proper manner. It have been utilised to their fullest extent which being properly carried out to
ensure for optimizing the creation of goods as well as services (Tönnissen and Teuteberg, 2020).
M&S can use them a proper all essential resources and utilization of finance. It allows for
product as well as service to be created in order to satisfy consumer need and requirement.
Strategy- M&S can perform the strategy planning function within operations management. it
may refer to make an effective plan and procedures that can aid through properly optimized all
essential resources. This will help for organization to gain more competitive advantage in global
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marketplace. Usually, M&S can include supply chain configuration, sales and capacity to hold
large amount of money and also utilization of all necessary human resources.
Operation- This function is applicable in operations management which is concerned about
the planning, organizing, directing and handling overall control of different activities within
organization. This kind of function will support for M&S to establish link with operation
management practice and will effectively converting raw materials into goods. This can possible
when each or every human putting more efforts and increase the importance of good and service
in proper manner.
Product design- with implementing an advancement of modern technology which becoming
available, M&S is mainly focused on selling of goods and service. Through this function, it will
support for M&S to acquire more information regarding product development resources, caters
to market trends, needs of consumers (Tönnissen and Teuteberg, 2020). In modern-day,
consumers are connected with quality instead of quantity. It is crucial to develop a durable and
top-notch best quality of goods and services.
Supply chain configuration- It is another important function which help for ensuring an
effective operation management. M&S can perform function to monitor or control of all main
activities that are held in the organization. The supply chain configuration will be starting from
supply of its raw materials and continues till finalise the production of items.
As per discussion, it has been analysed that there are different kinds of operations performed by
M&S. It will be supporting to the enterprise for achieving their desirable objectives and make
sure that all enterprise gained more success in global marketplace.
With appropriate organization’s function exits within different forms, able to set or achieve
strategic plan. Usually, M&S assists to design or develop a proper structure that provide
guidance of their staff members. In this way, they can operate M&S business efficiently. It is not
only reduced duplication of more work efforts but it can help businesses to achieve their
economies of scale. M&S is basically achieve their success through clear policies, workflow
whereas everyone knows about the performance and efficiency of individual people. with
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support of different functions that can establish a linked with operation management practices. it
will help for organization to manage or control flow of production. Whether a potential
consumer rely on the work order to start with establish a strong coordination with client. Each
and every process followed to complete job of every people (Tönnissen and Teuteberg, 2020).
Afterwards, it will provide the better opportunities for enterprise to increase overall performance
of processes while achieving desirable goal or objective. By using different functions, M&S can
maintain a proper flow of work from start to finish.
CONCLUSION
From above discussion, it has concluded that Operation management practices plays
important role in the organization that can perform different functions in order to handle overall
business product as well as service. As per considered the operation practices which always
supports for existing client and fulfil their specific need or requirement in proper manner. In this
report, it has been summarised about the operational management practices and their impact on
the overall business efficiency as well as performance. Furthermore, it has been implementing
the modern technology within the operational activities and helping to achieve desirable goal or
objective. in this documentation, it has been explained the actual support of business function
that are establishing a strong relationship with goal and objective.
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REFERENCES
Book and Journals
Chen, J., Dong, J. and Shi, P., 2020. A survey on skill-based routing with applications to service
operations management. Queueing Systems. pp.1-30.
Data, M.S.I., 2020. 5 Steps to Service Contract Program Success for Field Service Operations.
Helo, P. and Hao, Y., 2019. Blockchains in operations and supply chains: A model and reference
implementation. Computers & Industrial Engineering. 136. pp.242-251.
Keskinocak, P. and Savva, N., 2020. A Review of the Healthcare-Management (Modeling)
Literature Published in Manufacturing & Service Operations
Management. Manufacturing & Service Operations Management. 22(1). pp.59-72.
Kumar, P. and Singh, A.P., 2019. Flexibility in service operations: review, synthesis and
research agenda. Benchmarking: An International Journal.
Reid, R.D. and Sanders, N.R., 2019. Operations management: an integrated approach. John
Wiley & Sons.
Tönnissen, S. and Teuteberg, F., 2020. Analysing the impact of blockchain-technology for
operations and supply chain management: An explanatory model drawn from multiple
case studies. International Journal of Information Management. 52. p.101953.
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