Improving Tourism Human Resource Management

This assignment delves into the complexities of Human Resource Management (HRM) within the tourism industry. It identifies current challenges faced by tourism organizations, such as skill gaps, workforce instability, and communication issues. The document proposes a range of strategies to address these challenges, focusing on implementing innovative HR practices, leveraging technology for improved communication and resource management, and emphasizing employee well-being and development. The ultimate goal is to enhance the overall effectiveness of HRM in the tourism sector, leading to improved employee performance, customer satisfaction, and organizational success.

UNDERSTANDING OPERATIONS, LOGISTICS AND SUPPLY
CHAIN MANAGEMENT, UK
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Table of Contents
Introduction......................................................................................................................................3
Review of operations.......................................................................................................................3
Managing quality management process...........................................................................................6
Conclusion and Recommendations................................................................................................10
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Introduction
In general sense, the term logistics is mainly concerned with both materials as well as flow of
information. It is the basic nature of materials to flow from the suppliers from the service users.
It forms as basic link between manufacturing and marketing operations. Logistics mainly deals
with inventory management, inventory and network design. Supply chain management (SCM)
lays forward towards active and effective management of supply chain activities to ensure
maximum possible value and quality to the service users, The term supply chain management
deals with factors such as product development, sourcing, production and information systems as
well. The main focus of this study lays forward towards explanation and analysis of logistics and
SCM in different organisations. Hospitality sector has to make more stress on supply chain and
logistics regarding equipments as well as service. In the following discussion Freeman Hospital
has been chosen to reflect quality service standard and logistics related approaches. Sufficient
emphasis has been directed towards analysis of impacts as well
Review of operations
Managing quality and service development process: As per Navimipour et al. (2015, p.60)
illustrated that logistics deals mainly with appropriate planning and transportation of services as
well as goods to one location to another. It basically deals with transportation services associated
to services and products from different parts of the world as per the preference patterns and
demands of its clients and customers
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Figure 1: Logistics flowchart
(Source: thethrivingsmalloperational process.com, 2017)
In important operational process enterprises such as Freeman Hospital, Operation management
teams lays emphasis towards analysis and considers many factors for improvement in Logistics
operation.
Raineri (2016, p.25) opined that strategies and concepts associated with SCM, lays emphasis
towards active and effective management of major activities related to supply chain to ensure
maximum value and satisfaction to its service users and clients as well. Baum (2015, p.200)
stated that logistics is closely related to SCM. The differences between productivity and
production is analyzed and explained below
MacDougall et al. (2015, p.120) mentioned that strategies and concepts associated with lifecycle
of a product lays stress and emphasis to marketing purposes. It offers description and analysis the
stagers which product passes from the time when it was first thought of launching until to the
time when it will be finally discontinued from the market. It is apparently not possible for every
product to reach the last stages. In operational process ventures such as Freeman Hospital,
management gives importance to make important decisions regarding starting and discontinuing
its products when necessity arises
Service development system
Service development system is also known as product management. It deals with
management of steps and tools for management of new as well as latest products and
services. It mainly consists and deals with series of steps including conceptualization,
design development practices and marketing of its new and latest products. Boxall (2013,
p.25) commented that the objective associated with service development practice lays
forward towards cultivation and maintenance towards increment of market share
Customer participates in the design and delivery of services
Process associated with participation of service users is important in service delivery practices.
In operational process enterprises and domains such as Regal Marine, service users and
customers are given an opportunity of seeking this wants. Clients are given an opportunity to
seek the services of customer services representatives for discussing regarding their wants and
desires. The level of participation followed by the customer are analyzed and categorized into
various stages such as low medium and high
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Customer interaction process
Coccia (2014, p.255) mentioned that service users and customers plays an important role of
giving sufficient amount of reviews as well as feedbacks from the customers regarding their
satisfaction regarding product related services In Freeman Hospital, the role of service users
towards betterment and development of products is given sufficient importance. Service users
are encouraged to share their feedbacks which actively help in product improvement
Tools of process analysis
Tools as well as techniques play an important role in process analysis. Operational process an
analysis tools and process are mainly intended for use by owners of operational process
owners. The strategies associated in this regard mainly comprises of stream line complex
process. It consists operational process model drawing and representation, integration,
automation process and performance related measures
Location strategy
Location and layout of an operational process venture contributes a lot towards the overall
development as revenue generation as well. It helps in active participating in import as well as
export facilities in a timely manner. The location of important operational process enterprises is
selected in such as way such that its gains access to resources and meets the demands of its
clients in a quick and effective manner. Access to resource also lowers the cost associated with
transportation. Lesser cost associated with transportation purposes results in more revenue
towards the operational process enterprise and assuring the necessary quality to its customers as
well. Strategies are associated to location is necessary to be devised for offering help and support
to the operational process enterprise to carry out necessary process.
Factors affecting operational process location
The location and establishment of operational process depends upon numerous factors.
It is important for the operational process enterprises to establish itself closely to the market. It
helps in reduction of costs of transportation of raw materials. Apart from that cost of delivery are
important as well
The cost as well as availability of raw materials contributes a lot towards location of operational
process enterprise. Availability of raw materials in close proximity reduces the transportation
cost
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Factors associated with labor’s favors a lot in operational process locations. Support from the
government in form of lower taxation as well as benefits in form of subsidies helps in operational
process estrangement. Cheap land coupled with labor attracts many operational process ventures.
Availability of efficient health professionals as well as machinery is an important aspect of
supply chain that the respective hospital should consider.
The layout and representation of facility and design is an important constituent of overall
operation associated to operational process\ activity, it is sufficiently effective in terms of
increase in effectiveness in production process and meeting the requirement as well the needs of
the employees. The prime objective of operational process layout is to ensure smooth and
effective flow of work related functions, raw materials and information through the overall
system as well
The factors which mainly constitutes towards design and layout of operational process enterprise
At the time of planning, operational process facilities must be developed and created in such as
away such that it can be expanded in future and adjusted to meet the requirements of production
Flow of movement
The operational process facility should establish smooth flow as well as organisation of activities
relate to operational process. It must be able to offer feasible in operation and operational process
movement
Managing quality management process
Total Quality Management (TQM) plays an important role in laying forward effective and
suitable management approach directed to long term success associated to operational process
enterprises. It collectively makes use and gives importance to satisfaction of its service users and
clients. In major healthcare facilities such as Freeman Hospital, main initiatives are directed towards
proper and effective health care treatment practices towards its health care service users. Senior staff and
management of the health care service provider give sufficient interest to improve \process associated to
products and services and culture of the health care facility as a whole
The factors associated to TQM involves customer focused approach, involvement of employees,
integrated system of operation
ISO international quality standards
The standards associated with ISO promote and lays importance of development and
maintenance of quality standards. Approaches and initiatives by ISO are directed towards
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improvement and development of quality standards. Development and maintenance of quality
standards is important for operational process practices.
In important operational process enterprises such as Ritz-Carlton Hotel company, the standards
stated by ISO lays forward towards determination of quality management practices consisting of
sufficient and effective rights to trade related practices. it ensures proper training to the
organizational personal. Creation of sufficient amount of records regarding meeting and
development of system expenses
Seven tools of TQM
The tools and qualities associated with TQM consists of the following important factors such as
Flowchart
In quality management practices, flowchart is generally used for assessing any bottlenecks and
breakdowns in the whole work process. It shows various important processes towards creation of
prototype model. It is used to represent changes in the whole process
Check sheet
In general sense, it is the basic tool used for data collection. In health care services providers
such as Freeman Hospital, it is employed to check amount of times regarding happening of a
certain activity or incident
Fishbone diagram
It is known as effects and cause diagrams. It plays an important role in showing the causes of
problem and its effects
Pareto chart
In this method, it collectively deals with and involves usage of graph represented in bar graph
format. It plays an important role in mentioning and showing the frequencies inn comprehensive
manner such as from large to small
Control charts
It is also known as data charts. It is used to point and plot data points within sufficient period of
time duration. The main job of the control chart is to show and monitor performance in sufficient
amount of time
These are basically bar charts comprising of picture data. It shows partners which occupies
failures under a given process. Alteration or changes in the process involves collection of new
data
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Scatter diagrams
These diagrams represent data in form of graphs. It plays an important role in showing as well as
representation of appropriate variables
Major issues in job design
The major issues associated with appropriate designing of jobs is mainly due to lack or
shortage of work related talents
Figure 2: Issues in job design
(Source: thethrivingsmalloperational process, 2017)
The factors mainly associated to job design are represented as follows
Telecommuting
This contest is gaining much more popularity in the recent trends. The convenience associated
in the method is considered to offer conveniences as well, as effectiveness to the employees for
carrying majority of the work in their homes
Job sharing
It is the second most tasks which is gaining sufficient amount of attention as well as favors. In
this process the whole job or part of job is spitted and distributed among coworkers. In this
process the whole task is mutually divided and shared as per their talents
Working hours
The present situation and conditions of employees of important operational process ventures
offers and devices scheme for suiting the working hours of employees. In important operational
process enterprises such as Freeman Hospital efforts are directed toward offering flexible
working hours to its employees
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Work patterns
In recent times different operational process enterprise generally follows programs such as
offering their campus to work on alternative months
Importance of incentive schemes
Benefits and importance associated with incentives schemes plays an important role in
offering motivation to the employee and labor and organizational personal. Impacts
associated with incentives gains importance to increasing of morale and value systems. In
important ventures and enterprises such Freeman Hospital managers lays importance towards
implementation of bonus and other schemes. The term logistics is mainly lays sufficient
emphasis and deals with flow as well as transportation of materials from one part to another
around the corners of the world. It gives importance to materials and information. Normally it
is the basic trend of materials to encounter flow from the suppliers too its respective service
users. It creates basic connection and links between manufacturing as well as marketing steps
and practices. Logistics is connected with inventory management, inventory and network
design
The process of inventory and its proper mange practices are very complicated in general nature.
It is complicated especially for bigger as well as larger operational process enterprises. In
inventory management practices goods and products are delivered to the receiving area. It is then
organized into its appropriate places
In operational process enterprises as well as ventures such as Frito Lay, process associated to
inventory management practices makes usage of data and software products. Various types of
data as well as software product are generally employed for proper inventory management
policies. Raineri (2016, p.25) opined that Supply chain management in many operational process
enterprises as well as adventure plays an important role of assessment and analysis of supply
related function as well as practices. It looks forwards onwards effective control over factors
mainly attributed to supply chain logistics. It control as well as enables establishment of smooth
and efficient supply chain practices. In important operational process ventures such as Frito Lay
management look towards development of effective supply chain management practices towards
offering maximum practices
The concept and process associated to supply management practices lays importance and
emphasis to undertake major of its operations. In Important automotive and operational process
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enterprises such as Toyota, majority of the approach and strategy is directress towards
sustainable management practices. Sustainable operational process management lays and gives
importance to quality management parties in a eco friendly manner. The impacts associated with
sustainable management practices helps towards appropriate quality management practices
Conclusion and Recommendations
This study lays sufficient emphasis towards description as well as analysis quality and
development management practices in various important enterprises such as Toyota lays
sufficient importance to quality as well as product management practice with reference to
logistics and supply chain management techniques. Implication of supply chain management
practice gives relative importance to product quality management tools and fundamentals. In
Frito Lay it is also observed that management gives importance towards development and
improvement of effective supply chain management practices. Freeman Hospital can adopt
following strategies to improve logistics.
 It will be better to analyse location and availability of beds along with machinery so that
emergency conditions can be handled easily.
 Engagement of technical systems can better improve communication among employees
as well as service users.
 Finally, it will be better to predict availability of resources as well as economic strength
to revise existing logistics.
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