Operations Management: Mediclinic City Hospital

Operations
management

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1A............................................................................................................................................1
1. Introduction of the Chosen Organization, principles of operations and current corporate
strategy.........................................................................................................................................1
Operation principles uses by Mediclinic City Hospital...............................................................2
2. A review of the operations strategy of the organization, exploring the current
and long term solution to address the challenges the firm is experiencing................................3
3. Supply change management and 3 SCM strategies.................................................................7
4. Discussion of quality management approaches ......................................................................8
5. How an AI platform enhances overall business operation ......................................................9
Task 2...............................................................................................................................................9
Project Plan......................................................................................................................................9
CONCLUSION..............................................................................................................................13
REFERENCE.................................................................................................................................14

INTRODUCTION
Operation management is defined as area of management that is concerned with
designing and controlling the process of production and redesigning business operations in the
production of good and services. This is important for management to analyse the business
situation and formulate planning which can help to deal with changes and bring the higher
production and profitability (Britnell, 2019). This can be explained as administration of business
practices to create the high level of efficiency and managing the all activities. In other words,
operation management is way and process of converting materials, labour in to finished goods
that can help to increase the organizational performance and profitability. The aim of
organization is to understand the needs of their customers and provide them optimum solution
which can help to provide the high range of productivity and profitability. To understand about
operation and management Mediclinic City Hospital that is general private hospital providing
range of healthcare services to customers that can help to increase the satisfaction level and
managing all activities. This report covers operations strategy of the firm, current and long term
challenges which are facing by company, 3SCM strategies that contributes in successful
enterprise, and how AI platform enhance overall business operations. In Task 2, it discusses
about project plan for implementation of AI software by enhancing operations.
Task 1A
1. Introduction of the Chosen Organization, principles of operations and current corporate
strategy
Mediclinic City Hospital is healthcare group company that is operating their business by
managing all activities and functions effectively. This organization was founded in 2008 in
Dubai, UAE with 280 patient bed. This is large size organization which is operating their
business by understanding the needs of their patients and providing them quality of healthcare
services. In this organization more than 2000 employees are working that offers highest standard
level of healthcare services for people from preterm babies to geriatric patients. The management
understand the needs and bring the changes in their organization by developing activities and
performance. This healthcare group operates 7 hospitals and 20 clinics where it operating the
business in changing environment developing the business effectively. MCH is committed to
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