Operations Management and Services

OPERATIONS MANAGEMENT AND SERVICE

Contents
1. INTRODUCTION & OVERVIEW.............................................................................................1
2. THE OPERATIONS PROCESS.................................................................................................2
3. OPERATIONAL ANALYSIS.....................................................................................................6
4. EVALUATION OF OPERATIONS...........................................................................................9
5. RECOMMENDATION.............................................................................................................10
6. CONCLUSION..........................................................................................................................11
REFERENCES..............................................................................................................................12

1. INTRODUCTION & OVERVIEW
Operations management is very important part of the organisation. Operations
management is the administration of the business practices to create the highest level of
efficiency possible within an organisation. It is concern with converting materials and labour into
goods and services as efficiently as possible in order to maximise the profitability of the
company. It pertained to the process in which planning, organising and supervising are involved.
It is based on the principles of of reality, organisation, humility, success, accountability,
causality, change and quality control.
In this project, Saffron Kitchen is being chosen for assessment. It is small restaurant that
is providing delicious food to the people living in London. It is located in 300 Lea Bridge Rd,
Leyton, London E10 7LD UK. This restaurant provides so many types of dishes to people.
Restaurant offer creative fusion dishes and Mumbai-style street food in a sleek Indian restaurant
with private rooms (Costa and et.al., 2018). The layout of the restaurant is very attractive as it
attracts customers. The sitting area is comfortable with round and rectangular tables that allows
better customer satisfaction. The walls are also very attractive with attractive painting, in-built
fish aquariums. Saffron kitchen is facing competition with many other restaurants in London
such as The Barbary, Casmania, Kitchen Table etc. These are also emerging restaurants in UK
that provides intense competition to Saffron Kitchen. Although, the taste and variety of food,
layouts and furniture, wall painting etc. makes Saffron Kitchen distinguish from its competitors.
This project will discuss the critical analysis and evaluation of key operation process
based on the application of theory and practices. Further, it also covers the operational process
that focus on the challenges and problems an organisation faced in managing operational
process.
Management and operations are very essential elements in the business as it aids in
managing the bulk of operation of the organisation effectively to generate higher revenue and
profitability. The management of the company used to formulate strategies and plans for
achieving highest level of profitability. It also includes controlling of all the activities and tasks
in order to achieve the objectives of the company. It includes managing daily activities with
effective utilisation of resources such as money, labour and resources. In a business, it is the
operations by which the goods are delivered and manufactured. The success of any firm is
completely depends on how well the products and services are delivered to the customers.
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Further, the principle of change in very important for organisation to achieve as the changes are
essentially required in today's business era to gain better customer satisfaction. It is fact that if
changes are not implemented or adopted, it might lead to closure of the business. So, in order to
gain better customer satisfaction, it is quite important for Saffron Kitchen to change the process
used in the business. A process is that demonstrate the way of delivering the products and
services to the customers. Process in operations management includes the types and size of
resources and human resources involved in the operations of the task.
2. THE OPERATIONS PROCESS
Concept of Operation Process
Operations management includes the operation processes which organisations used for
gaining highest revenue and better productivity. However, processes vary in different ways, they
share some common features which apply across a wide spectrum of operations. Usually, Good
operations management starts with understanding as well as preparing the procedures in order to
run as smoothly as possible (Bustinza and et.al., 2019). In operation management, all processes
have mainly three majors’ elements which are inventory, resources and materials. It is very
important to analyse as well as measure the operational processes so that the efficiency and
loopholes can be determined and improved. Furthermore, the process of analysation includes the
discovering the changes which can be implemented for better efficiency in saffron kitchen. In
addition to this, there are several services that are carried out in Saffron Kitchen for instance,
preparation of food, acquiring raw materials or ingredients, customer service, cleaning or
housekeeping and many such other services. In restaurants, the core subject of operations
management is to archive better customer satisfaction level as it is said to be key to achieve the
highest of success in the business. Better customer level satisfaction allows loyal customers
which is a valuable assert of the company. The operation process of the restaurant is very long as
it included the so many activities from the entry of customers to delivering food to them.
There are various issues and challenges which are involved in customer services
operation process such as:
Challenges:
There are various challenges which are involves in operational process but fewer
customer satisfaction level because of lack of training and skilled employees that leads to affect
the customer satisfaction level. These are the challenges which Saffron Kitchen faced in process
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