Operations Management Of Hospitals In Hospitals | Report
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Added on 2020-01-16
Operations Management Of Hospitals In Hospitals | Report
Added on 2020-01-16
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STRATEGIC ANDOPERATIONS MANAGEMENT1
Table of ContentsINTRODUCTION...........................................................................................................................31. Theories to manage the process types ........................................................................................3Importance of process management and how it can be done......................................................32. Economic order Quantity.............................................................................................................63. Implement of Total Management Quality for hospitals...............................................................8CONCLUSION ............................................................................................................................102
INTRODUCTIONIn order to ensure that an organization goals and objectives are met, it is necessary tomanage its operations strategically. Taking a broader view one can say that while planning foroperations management involves supervising in context of production, manufacturing or theprovision of services (Hill, Jones and Schilling, 2014). Apart from managing above functions,managing of waste is also important through which any hospital can increase its profitability.The concern industry while managing waste needs to identify what waste is and where it exists.If hospitals are producing any medicines the waste can arise from over production, inappropriateprocessing or transporting them from the place of production to place of use. Waste can alsooccur in terms of wasting patient and doctor's time, if proper management of consultingaccording to patient availability is not done. So depending upon various hospitals way offunctioning, source of waste and its related waste management should be planned. In the present context of report discussion is done on the operations management ofvarious hospitals in London which are acting as teaching hospitals along with the provision ofgeneral beds, wards and operation theatres along with providing air ambulance with tertiaryservices for the city which involves providing facilities in the nature of advanced medicalinvestigation. Therefore in order to ensure proper management of its large scale operations it isvery necessary that its operations regarding its services and waste management should beplanned properly and in a strategic way.1. Theories to manage the process types Importance of process management and how it can be doneIt is essential to deal with the volume and variety issues in a hospital, so that differentrequirements can be met at the correct time. Further it is necessary to manage cost with revenueso that the highest operating profit can be achieved(Aaker, 2008).Additionally with theincreased competition it is important to maintain the service quality and patient satisfactionwhich can only be achieved by proper resource management of various processes carried out bythe hospital which includes managing its personnel, equipment, beds and the concerned specialisttime. Referring to managing services in operation theatre, various approaches for measuringprocess orientation are:Information system approach3
In order to manage work of the hospital regarding information of its various departments,help of information system is taken which can manage the care, coordination and supply activityand logistics. By maintaining the record of various supplies, in the information system, designedfor hospitals, the authorities are aware of the deficiency of each department and each process,like for example where and when there is the requirement of equipments for diagnosis, treatmentin the hospital and services provided in the form of specialized doctors can be checked andcontrolled by information system. When considering about the logistics special care should begiven in maintaining the cost efficiency of different materials needed by the hospital likemedicines, devices etc. (Hitt, Ireland and Hoskisson, 2012).Application of management and organizational theoryWith the help of management and organizational theory hospital can assess about theapplication of six organizational instruments which are connected with process management andof decentralization. Process management consist of managing the process flow, verticalintegration, resource flexibility, customer involvement and capital intensity. In context of RoyalHospital major consideration should be given to the process flow, job shop process and batchflow process(Ward and Peppard, 2016)Process flowIn process flow consideration is given while deciding the construction of hospital whichinvolves high degree of job customization. Next is the job shop process which involves creationof emergency rooms, general wards, testing and teaching laboratory as well as examiningteaching rooms which provides flexibility to carry out various operations smoothly and todetermine the demand of each independently and without any confusion(Slack, 2015) Next is thebatch flow process which specifies about the materials that are to be ordered in batch sizedepending upon their frequency of requirement and finally managing the line process whichinvolves seeing the requirement that which materials are needed from the very beginning ofentering the hospital. This also involves managing the continuous flow process which needs tobe operative irrespective of the operations carried out in the hospital like generation of properelectricity, maintaining cleanliness in very part of the hospital(de, Wood and Gelade, 2010)Vertical integration: In vertical integration general hospital has to make sure that those medicines which it isnot producing in house are to be outsourced from other suppliers. In involves make and buy4
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