Operations and Quality Management in Tesco

Operations
Management

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Quality mangmnet-......................................................................................................................3
Operation management................................................................................................................4
Company Overview.....................................................................................................................4
Quality management in retail sector............................................................................................5
Operations mangmnet in retail sector..........................................................................................5
Quality standards in Tesco...........................................................................................................6
Quality and operations mangmnet issues in Tesco......................................................................6
Causes .........................................................................................................................................7
Recommendation:-.......................................................................................................................8
Conclusion ......................................................................................................................................9
References......................................................................................................................................10

INTRODUCTION
Operation and quality management is very important for any company or an organisation,
they help to managing and planning the production of goods and services. Along with operation
management is highly concerned with the planning, organizing and supervising in the contexts of
production, manufacturing the products and services. The helps to ensure that organisation
successfully turns inputs to outputs in an proper manner. The quality management is a structured
approach the overall organisational management, they mainly focus on improve the quality of the
company outputs which including goods and services. By through the continual improvement of
internal practices (Albergaria and Jabbour, 2020). In this report it chooses the Tesco company, it
is the multinational retailer company, discuss that how Tesco manage their operations and
quality. They need to focus on high customer loyalty, because they believe that customer is more
important for any business, along with they also ensure the employees satisfaction and health of
the workplace.
MAIN BODY
Quality management-
It is process to overseeing the all activities and tasks, which helps to achieve the target of
the company effectively and efficiently. Along with it includes the determination of quality
policy, making and implementing quality planning and quality improvement. Quality
management, is very important for company performance and is the way to manage all activities
and actions, it helps the company to achieve their target and maintain the workflow. Along with
it is also a valuable resource, for the customers by provide a batter customer service experience
and quality must be maintained at all the levels for the company. An organisation is put in their
place system to grantee that their goods are satisfy in the high-street quality requirement and
work properly (Ali, Hilman and Gorondutse, 2020). The main aim of the company is to increase
the customer happiness while driving corporate growth.
 Helps to achieve customer satisfaction- Now consumers are more demanding, and
technology is advance, so they have more options to pick from thousands of brands and
access to, thousands of outlets. If the company wants to stand out, so they need to
satisfied the customers.