Operations and Quality Management in Tesco

This report discusses the importance of operations and quality management in Tesco, a multinational retailer company. It covers quality management, operations management, company overview, quality standards, and issues faced by Tesco. Recommendations are also provided to resolve these issues.

Operations
Management

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Quality mangmnet-......................................................................................................................3
Operation management................................................................................................................4
Company Overview.....................................................................................................................4
Quality management in retail sector............................................................................................5
Operations mangmnet in retail sector..........................................................................................5
Quality standards in Tesco...........................................................................................................6
Quality and operations mangmnet issues in Tesco......................................................................6
Causes .........................................................................................................................................7
Recommendation:-.......................................................................................................................8
Conclusion ......................................................................................................................................9
References......................................................................................................................................10

INTRODUCTION
Operation and quality management is very important for any company or an organisation,
they help to managing and planning the production of goods and services. Along with operation
management is highly concerned with the planning, organizing and supervising in the contexts of
production, manufacturing the products and services. The helps to ensure that organisation
successfully turns inputs to outputs in an proper manner. The quality management is a structured
approach the overall organisational management, they mainly focus on improve the quality of the
company outputs which including goods and services. By through the continual improvement of
internal practices (Albergaria and Jabbour, 2020). In this report it chooses the Tesco company, it
is the multinational retailer company, discuss that how Tesco manage their operations and
quality. They need to focus on high customer loyalty, because they believe that customer is more
important for any business, along with they also ensure the employees satisfaction and health of
the workplace.
MAIN BODY
Quality management-
It is process to overseeing the all activities and tasks, which helps to achieve the target of
the company effectively and efficiently. Along with it includes the determination of quality
policy, making and implementing quality planning and quality improvement. Quality
management, is very important for company performance and is the way to manage all activities
and actions, it helps the company to achieve their target and maintain the workflow. Along with
it is also a valuable resource, for the customers by provide a batter customer service experience
and quality must be maintained at all the levels for the company. An organisation is put in their
place system to grantee that their goods are satisfy in the high-street quality requirement and
work properly (Ali, Hilman and Gorondutse, 2020). The main aim of the company is to increase
the customer happiness while driving corporate growth.
 Helps to achieve customer satisfaction- Now consumers are more demanding, and
technology is advance, so they have more options to pick from thousands of brands and
access to, thousands of outlets. If the company wants to stand out, so they need to
satisfied the customers.

 Higher productivity levels- If the company maintain the quality of management in their
organisation. So it also helps to increase the employee’s productivity.
 Reduced the risk possibilities- Quality management helps the company to maintain their
brand image and reduce the risk possibilities.
Operation management
It helps to administration of the company practices to create the highest level of
efficiency which support to achieve the target and improve the performance of the company.
Along with it they support the company to manage the daily activities and supervise the goods
and services. There are some key benefits to doing effective operations management which are
listed below:
 Productivity- It refer to the ratio of inputs and output, operation management helps to
ensure the appropriate staffing of employees, to get the maximum result.
 Product quality- Operation management helps the company to improve the quality of
the product, along with it also support to attract the customer (Gupta and Gupta, 2019).
When the products of a quality of goods, so it’s give the more opportunity compared to
other competitors.
 Customer satisfaction- Operation management helps to ensure the quality of a product,
because customer satisfaction is the main target of every company, so they must be
treated well in every possible way necessary and possible.
Company Overview
Tesco is a multinational retailer company. It was established in 1919 and currently their
headquarters was in Welwyn Garden city, England. In terms of gross revenue and earnings it is
one of the top leading companies in the world which runs their business operation in 14 countries
in Asia and Europe. Along with it has been around 7000 retail stores across the world and the
gross annual revenue of Tesco was 63,911 million pounds and approximately 500,000 peoples
working for Tesco. It offers a wide variety of foods and non- food products, such as fresh fresh
food, drinks, grocery, home products, baby products, beauty products, clothing, entertainment
products, electronic goods, frozen food and so on. Along with it also provides the consultancy,
retail banking and insurance services, by through the Tesco bank in the UK. They also give

services to the customer like telecommunication, photo printing, magazines and so on and they
also having so many brand such as Tesco lotus, YouGov and further more. They operates many
stores in different formats and various size and range of the products sales, which including the
large, small, one-stop and so on ( Ivanov, Tsipoulanidis and Schönberger, 2019).
Quality management in retail sector
Quality is the essential asset of any retail industry, which manufacturing the products
and services, because they are investing their time, energy and money into something, then they
want something worth investing, maintaining the qualitative are support the retail industries to
successful and sustain for the long period time compare to others, with the low quality to
maintaining the companies.
 Building reputation- If retail industry focus in their quality, so this thing help them to
build the brand image and reputations. They need to deliver the quality of products and
services to the customers. Good quality of products and services are support the retail
industries to maintain their performance and build the brand image.
 Customer satisfactions- Consumer is the ultimate receiver of the products and services,
so to keeping the customers’ satisfaction will ensure the growth and success of the retail
brand. There are many retail company who are using the cheap quality products to fulfil
the needs and demand of the market. Along with this tactic are spoil the reputation of the
company and consumer do not come again. So retail is industry need to focus on their
quilt y, so attract the customers, because consumer like the high quality products in good
price.
 Growth is constant- For any retail business the growth is the factor which should always
be going high, but the need to ensure that they are giving good quality to the customer.
To satisfied the consumer is very easy, if the producer maintains the quality and they also
help the brand to keep itself a head of its rivals.

Operations management in retail sector
Retail company, focus on their daily operations and try to coordinating and empowering
the workplace. Retail industry focus to achieve the three operations management gains. First that
company deliver the batter customer services, to attract the customer and satisfied their needs

and wants, second they offer highly working efficiency, which helps to reduce overall demand of
the labour and improve the accuracy and quality for the job assignments by its workers. The third
one is adapting advance technology which helps the supply chain reliable.
 Legislation of health and safety- The main focus of Retail industry is maintaining the
health and safety in their workplace, they focus on safety arrangement in all stores, that
work together with the safety policy (Lee, 2018). They ensure that all employees are not
facing health problems, so they give one free eye test as long as they are operating
display the screen equipment.
 Provide training- Retail industry ensure that their workers having a knowledge related to
the daily market and it is very beneficial to maintain the daily operation of the company.
Along with they provide proper training to their employees, so that they are able to
handle and tough situation and use innovating idea to manage their work.
Quality standards in Tesco
. Tesco having a number of skilled teams and employees all over the world, which are
ensure the customer are satisfied with their products or not. They manage the quality of products
to the original products concept right through the customers.
 Product Development- By analysing the customer's taste and preferences and wide
market trends, their team developers working hard to bring the good quality, creativity
and innovate goods price products of the market. They dedicated team of food research
are constantly review the foods trend and search the new and creative idea according to
the customer requirement. They actively participating in the working groups like
consumer goods forum and industry notational strategy group, to the focusing and
encouraging the food industry to improve health.
 Testing programme- Tesco company established the comprehensive food safety
management systems, they monitor and check the quality which is related to the safety of
their product quality (Lim, 2019). They doing routine testing programme through the
Tesco products, tested in daily basis and make sure that they are safe and executing the
quality specifications.

Quality and operations management issues in Tesco
 Conflicts between departments- Tesco company are facing conflicts between
department, because of poor communication, unclear definition of task and furthermore.
Conflicts are affect the performance of the company and they face difficult to handle the
situation, an operating the task in proper manner. Tesco company need to work o this
otherwise they lose of opportunity in their future. Because of conflicts manger face
difficulty to doing their work and manger their team and because of this they are not able
to doing their work in proper manner (Neto and Santos, 2018).
 Wastage of Raw material- If the company are not able to manage their operation in
right way, so this impact negative to the quality of the products and excessive waste is
one of the most common operational issues in company, if the Tesco company are not
able to operate, their labour and material are used ineffective, it can be impact the
company bottom line. This wastage of raw material are reduced the profit of the company
and also impact negative of the co pay performance.
 No performance monitoring - When the company manager is not performing well or
not able to manage their work in proper manner, so this thing will affect the employee’s
performance and also impact negative to the company brand image. Because of this
employee fell demotivated, and also reduce the profit of company. If the manager is not
able performing well, so they face difficulty to operate their task in right way.
 Lack of planning- This the main issues of the Tesco company, that they are not able to
make a proper strategic planning. Otherwise they face difficulty to manage their work in
proper way, along with they also cause shortage or delay necessary materials, poorly
allocate the resources and team members. Hitting the deadline is the one of the biggest
problems faced by the project manager and this thing need a proper planning, otherwise
they are not able to complete their task on time. No clear communication process, is
reason of lack of planning, because workers are not able to understand the task clearly,
that why they are not able to done their work according to plan (Nizar, Nurdyansyah and
Wahyuni, 2020).

Causes
 It has been observed that disputes among the departments results in failure of operation
management. This could be occur due to the differentiation in the thoughts and planning
of the team which create chaos while applying these methods at the time of
manufacturing of goods and services (Yadav, Shankar and Singh, 2020).
 Improper utilisation of raw material which leads to the wastage is the main reason which
make it difficult for any firm to implement operation management effectively in the firm.
This may increase the cost of the production and affect the profit of the company.
 Planning is an integral activity to ensure the success of the any business firm. It requires
in every phase of the business, but when it comes to operation management, Tesco needs
to build such an effective plan of action which focus on achieving the targets of the
company.
 Operational activities requires essential management to give better results, Tesco needs to
focus on its availability of inputs which are required to serve the goods and services to
the customers (Nurzannah, Ginting and Setiawan, 2020). Apart from this it also needed
to analyse the requirements of the labour and funds, as it may affect the quality of
product and delay the supply of the final good to the stores
Recommendation: -
If the Tesco company wants to resolve the problem of to achieve their target and build their
brand image, so they need to work on it, they need to work on this by taking this steps which are
listed below:
 To resolving the workplace conflict between department, will help the Tesco company to
eliminate the issues and get back towards a common goal. So to resolve this problem
company, need to acknowledge the issues in a right away and try to doing effective
communication in their workplace, so that workers are able to giving their opinion in
grouping activities. Along with they also ensure that workers understand their task in
proper manner, so that they are not confused. The manger also need to ensure that they
are giving little support their workers, so that they fell motivated and fell confident, to
doing their work in efficient manner (Shen and Chen, 2020).

 To solve the problem of wastage Tesco company, need to ensure that they make proper
strategic planning, which helps to reduce the waste and also save the time. The best way
to reduce the waste is to implement lean processes. They want to eliminate those
acclivities those cause the wastage of material. Along with they need to adapt the
advance technology, which helps the company to resolve the problem of wastage and
time.
 If the manger is able to manger their work in proper way, so it will impact the company
operation. So they need to improve their skills and knowledge to manage their team,
along with they need to doing proper communication with their employees, so that they
feel motived. They want to evaluate the performance at regular basis, so that can have
identified their weaknesses and start work on it (Paciarotti and Valiakhmetova, 2021).
 To solve the problem of lack of planning company Tesco company ned to analyse their
weaknesses that, what thing they need to work on it, after this they wants to make sure
that, work is done accordingly are not.
Conclusion
In this above report, it discusses, the topic which is related to the operation and quality
management, they both are very important for the company growth. If the company are not able
to manage this in right way, so they face loss of difficulty like, wastage of raw material and time,
delay in work, impact negative to brand image. In this report, it gives the recommendation, that
how to resolve the issues which is faced by the company and they need to be ensure that they are
making proper strategic planning to resolve their problems.

References
Books and Journals
Albergaria, M. and Jabbour, C.J.C., 2020. The role of big data analytics capabilities (BDAC) in
understanding the challenges of service information and operations management in the
sharing economy: Evidence of peer effects in libraries. International Journal of
Information Management, 51, p.102023.
Ali, G.A., Hilman, H. and Gorondutse, A.H., 2020. Effect of entrepreneurial orientation, market
orientation and total quality management on performance: Evidence from Saudi
SMEs. Benchmarking: An International Journal, 27(4), pp.1503-1531.
Gupta, M. and Gupta, S., 2019. Influence of national cultures on operations management and
supply chain management practices—a research agenda. Production and Operations
Management, 28(11), pp.2681-2698.
Ivanov, D., Tsipoulanidis, A. and Schönberger, J., 2019. Global supply chain and operations
management: A decision-oriented introduction to the creation of value (Vol. 2). Cham,
Switzerland: Springer International Publishing.
Lee, C.K.H., 2018. A review of applications of genetic algorithms in operations
management. Engineering Applications of Artificial Intelligence, 76, pp.1-12.
Lim, J.S., 2019. Quality management in engineering: A scientific and systematic approach. CRC
Press.
Neto, F.R.A. and Santos, C.A., 2018. Understanding crowdsourcing projects: A systematic
review of tendencies, workflow, and quality management. Information Processing &
Management, 54(4), pp.490-506.
Nizar, A., Nurdyansyah, N. and Wahyuni, A., 2020. Quality Management of Islamic Education
in Hasan Langgulung's Perspective. Proceedings of The ICECRS, 6.
Nurzannah, N., Ginting, N. and Setiawan, H.R., 2020, January. Implementation Of Integrated
Quality Management In The Islamic Education System. In Proceeding International
Seminar Of Islamic Studies (Vol. 1, No. 1, pp. 1-9).
Paciarotti, C. and Valiakhmetova, I., 2021. Evaluating disaster operations management: An
outcome‐process integrated approach. Production and operations management, 30(2),
pp.543-562.
Shen, B. and Chen, C., 2020. Quality management in outsourced global fashion supply chains:
An exploratory case study. Production Planning & Control, 31(9), pp.757-769.
Yadav, N., Shankar, R. and Singh, S.P., 2020. Impact of Industry4. 0/ICTs, Lean Six Sigma and
quality management systems on organisational performance. The TQM Journal, 32(4),
pp.815-835.