This report discusses the operation and service management practices in Bentley Motors and how it influences organizational efficiency. It also evaluates the technology that could be integrated in this process and supporting functions connected to it. The report covers topics such as total quality management, the impact of this practice on the organization's efficiency, and the evaluation of technology that could be integrated into the process. It also discusses the supporting functions that are connected to this operation management practice and how they can assist with assuring organizational success.