Operations and Service Management in KFC: A Case Study

Operations and Service
Management
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Table of Contents
Introduction .....................................................................................................................................3
Task .................................................................................................................................................3
Operation management practise within chosen organisation ..........................................................3
Analyse how this operation management practice impacts the organisation in regards to
efficiency..........................................................................................................................................4
Evaluate how technology could be embedded in this process or evaluate how this has already
been achieved...................................................................................................................................6
Supporting functions are linked to this operation management practice and evaluate how can
they assist with ensuring organisational success?............................................................................7
Conclusion ......................................................................................................................................8
References .....................................................................................................................................10
Books and journals.........................................................................................................................10
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Introduction
Operation is dealing with organising, designing, administration and controlling at the
time of production of process of products and services. This helps the organisation in satisfying
their customers and carrying out their aims and objectives in most effective manner. Operation is
regraded as the management of processes that is converting raw material into finished goods and
services. It consist of process of raw material, labour, time, energy into finished goods. There can
be certain operation management practises which is to be used in organisation to enhance
customers and their activities (Abou-Foul, Ruiz-Alba, and Soares, 2021). These practises are
total quality management, lean manufacturing and delivery, just in time ordering and delivery
etc. this helps the organisation in maximising their profits and revenues. This report consist of
the organisational called KFC , it is one of the American fast food restaurant chain which was
founded in the year 1930 by Colonel harland sanders and Pete harman. Company is situated
under 24,104 locations and products in which it deals is Fried chicken, Salads, Hamburgers,
French fries, Wraps etc. this report includes a discussion about one operation practise that is used
in chosen organisation, then it consist of its impact on its efficiency, then it consist of how
technology could be embedded in this process. And last there is a supporting function liked to
this operation management practises.
Task
Operation management practise within chosen organisation
Operation managements practises are mostly used for people management. Any of the
departments focus on their activities. As operation management is involving getting the most out
of company resources. It consist of employees, technology and equipments etc. it involves
dealing with various areas starting from manufacturing to people management. Operation
management practises are being used by organisation in order to develop their efficiency and
profitability both (Alzyoud, Burinskienė, and Lerher, 2021). This helps in overcoming from
various operational issues. Operation practise are most important for organisation because this
helps in increasing productivity, providing better outputs and gaining competitive advantages
and earning higher profits. This will helps them in satisfying customers needs and increasing
their efficiency as well. There are some of business operation management practise which can be
used in many of the organisation such as quality managements standards and system, purchasing
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