Impact of Optus Mobile App on Organizations and Resources Implications

Optus Mobile Phone Applications 1
Optus mobile phone application
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Optus Mobile Phone Applications 2
Optus mobile phone application
Question 1
Impact of Optus mobile app to organizations systems and processes
Optus provides intelligent communications solutions in very many ways to the entire
businesses’ organization systems and processes. The communications impact is evident in the
current infinite connectivity, ease of access to data and interaction with employees and customers
(Dolan and Rowley, 2009). Optus has an incorporated structure that helps businesses to deliver
information communications and technology in the most efficient manner. The design for Optus
delivery is designed with very high quality standards and customized to fit each particular
organization’s objectives (McClatchey, 2016). Optus positive impact is evident in the following
ways.
Operations Management
Optus operations management services are ISO certifies incorporating the ICT and
management practices. In operations strategy and development, Optus takes a holistic approach
to the organizations, selling points, management, employees and all stakeholders so as to meet
the business financial goals.
Information Technology Management
Optus has helped to minimize time wasted in dealing with resolved issues in the
organization. Through directed communications to intended recipients, the impact in business
processes has been evident where departments focus on deliverables.

Optus Mobile Phone Applications 3
Business development systems
Focusing on specific growth issues in the organization, Optus has impacted business
growth by ensuring that communication is effective and efficient. This has been evident where
customized information is only sent to intended business development recipients and not the
whole organization.
Time Management
Optus has enabled instant messaging with the solution to given problems. This reduces
the time spent in first identifying the problem and finding the solutions.
Staff engagement
Employees who are actively engaged in the organization perform better and are more
productive (Hjorth, 2015). Optus engages employees in tracking their career growth, interacting
with clients and also in applying for off and leave days.
Client’s engagement
Optus has impacted businesses positively by enhancing customers’ experiences. This is
evident through offering timely and effective customer service through Optus.
Question 2
Resources implications to the organization for maintaining the Optus phone application
Optus represents a combined, complete outlook of vital business systems, always as they
occur in organizations, using shared databases operated by database administration system.
Optus app monitors business operations and objectives (Peel, 2017). This app comprises systems