Managing Employee Emotions and Moods in the Surgery Unit of ABC Healthcare

This presentation discusses the importance of managing employee emotions and moods in the surgery unit of ABC Healthcare. It explores the problems leading to negative emotions and moods and provides recommendations for improvement. Strategies such as providing hygiene factors, increasing emotional quotient, and improving job characteristics are suggested. The presentation concludes with the need for immediate solutions to prevent the decline in healthcare quality and the loss of market reputation.

ORGANISATION , BEHAVIOUR, STRUCTURE &
PROCESS

INTRODUCTION TO ABC HEALTHCARE
• An American Healthcare service provider with over 10 healthcare units spread
across America
• Founded in 1987 by a group of doctors
• One of the leading brands in the healthcare industry
• Facing employee emotions and mood issues in the surgery unit of the Virginia
healthcare center

MOOD AND EMOTIONS
What are mood and emotions?
Emotions are very short-lived feelings that come from a known cause. On the other
hand, moods are short lived and do not have a specific cause behind them.
Why are emotions important?
Donald Gibson of Fairfield University’s Dolan School of Business used the term
affect to describe emotion and according to him:
“The state of the literature shows that affect matters because people are not
isolated ’emotional islands.’ Rather, they bring all of themselves to work, including
their traits, moods and emotions, and their affective experiences and expressions
influence others,”

PROBLEMS LEADING TO NEGATIVE EMOTIONS AND
MOODS
Staff Shortage

Work Culture

Rewards & Recognition

RECOMMENDATIONS FOR IMPROVEMENT
Employee emotions and moods can play a huge difference in the workplace.
Negative emotions and moods, if not dealt with, they can suck out the entire
positivity from the workplace. As a result, it is important that the management of
the surgery unit takes the necessary steps that could help it in improving employee
emotions and moods. Some of the strategies that can be helpful in dealing with
negative employee emotions and moods are:

PROVIDING HYGIENE FACTORS

RECOMMENDATIONS FOR IMPROVEMENT
The conditions at the surgery unit at the Virginia unit of the ABC
Healthcare is a major human resource management related condition
that will have to be managed as soon as possible. The failure of the
management to address the human resource issues at the Virginia unit
would not just bring down the quality of the healthcare services being
given to the patients but will also have an impact on the reputation of
the other subsidiaries as well. Some recommendations that can be used
by the management of the healthcare centre to improve the situation
will now be discussed.

Increasing Emotional Quotient

Job Characteristics

Fairness

CONCLUSION
ABC Healthcare is facing a tough situation with respect to the surgery
unit of its Virginia subsidiary. The presence of negative emotions and
moods in the workforce can be attributed to multiple factors, such as
high employee turnover ratios, lack of positive work culture, lack of a
reward system, favouritism in awarding tasks, lack of teamwork,
improper supervision, etc. The management of the surgery unit needs
to implement immediate solutions, which would prevent the company
from losing its market reputation as the customers have already
started to register complaints about the declining healthcare qualities.
Some of the patients have even reported the staff members being
rude to them The management can use Herzberg’s Two Factor theory
to analyse the prevailing situation in a better way and can use the
recommendations given above to improve the situation.

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