This document provides study material and assignments on Organisational Behaviour. It covers topics such as the influence of an organisation's culture, politics, and power on individual and team behaviour and performance, the evaluation of content and process theories of motivation, and the understanding of effective teams.
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ORGANISATIONAL BEHAVIOUR
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Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................3 P1. Analyse how an organisation’s culture, politics and power can influence individual and team behaviour and performance.................................................................................................3 TASK 2............................................................................................................................................6 P2. Evaluate how content and process theories of motivation and motivational techniques enable effective achievement of goals in an organisational context............................................6 TASK 3............................................................................................................................................8 P3. Demonstrate an understanding of what makes an effective team, as opposed to an ineffective team...........................................................................................................................8 TASK 4..........................................................................................................................................10 P4. Apply concepts and philosophies of OB within an organisational context and a given business situation.......................................................................................................................10 REFERENCES..............................................................................................................................12
INTRODUCTION Organisational behaviour isthe set of those activities which are concerned with management and administration as it depicts the understanding and study of human behaviour. In order to conduct the study managers of an organisation conduct research which is considered as the primary investigation as it helps in determining and analysing the requirements of employees. It focuses on the interaction of employees with each other and also reflects their behaviour assumptions values and attitude which they contribute towards the organisation. It is also considered as a social system which is a combination of human and technical knowledge and after analysing thisknowledge proper actionsare takenwithin an organisation. For this researchers use experimental information in order to analyse the personality of employees and develop their living standard according to this. This report is based on intercontinental hotels and resorts which is one of the largest multinational hospitality company located in Denham, England, UK and it is founded in 1946. This report is going to cover the different cultures politics and power which regulates an organisation and also impacts the working of team. In addition to this it also determine various theories of motivation which is useful in achieving
predetermined goals and objectives. Lastly with the help of different theories and concepts effective leadership and team is discussed in an organisational context. TASK 1 P1.Analyse how an organisation’s culture, politics and power can influence individual and team behaviour and performance Organisational cultureis a systematic procedure which is depends on the assumptions and values and it is determined and developed regarding the behaviour of employees. It is a combination of unique business environment which helps in developing a good reputation of company e within the industry because every organisation has its unique culture which help them in examining the behaviour of employees. In addition to this it is also useful in influencing the frame of mind of employees and also reduces employee turnover rate in an organisation.The culture of company include many things such as vision, mission, values, policies and so on. To briefly describe the culture of intercontinental hotels and resorts, Hofstede model is considered which are as follows: Power distance index:It depicts the concept in which inequity and power is determined. As here these are the components which are considered from the viewpoint of followers who belongs from lower level. Here high power depicts the culture in which power and in equity makes differentiateandshowshighrespecttowardsauthority.Moreoverlow-powerdepictsthe motivation which is considered towards the system and structure of organisation and also put in pieces on the distribution of power within the employees. For example if intercontinental hotel of lower power in their culture that put positive impact on the overall performance of their subordinates and improve their productivity. Collectivism vs. Individualism:This culture depends the scope in which employees are divided into groups and their obligations also. For this individualism focuses on attaining personal objectives and always consider their own image before others. On the other hand, collectivism put emphasis on the importance of attaining goals and objectives of a group and also take care of their group. In context of intercontinental hotels and resorts collectivism is quite good for them because while performing in a team perspective of group is always considered as it is useful and motivating the performance of employees.
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Uncertainty Avoidance index:This culture describe the uncertainty which occurs from the arrival of unknown situations. As high uncertaintydescribe the level of tolerance towards the risk meanwhile low uncertainty describe high tolerance towards risk and subordinates are more extrovert and easy to accept rules and policies of company. In relation to intercontinental hotels and resort low uncertainty index is useful for them in relation with their survival in uncertain situations. Femininityvs.Masculinity:Thisculturedescribethedemandofsocietyregardingthe attainment and attitude of sexual equality and values. For this masculine tree describe the characteristicsofgenderrolesanddevelopingtheachievementsofmaterialmeanwhile femininity describe the features of good life and fluid gender roles. In terms of intercontinental hotels and resorts, both factors are helpful for company in accordance to the different situations and levels. Short term vs. Long term Orientation:This dimension depicts the perspective of society which is long term orientation focus on the future which leads to delay any small success in context of attending long term success. On the other hand short term put in faces on upcoming future and always include nearby success is it focus on the quick result. in terms of intercontinental hotels and resort, they can consider both in accordance of the demand of situation and objectives. Restraint vs. Indulgence:This type of culture describe the tendency of people in regard of fulfilling the demand is it circulate around the society and also control them with their intense decisions. Meanwhile indulgence describe that people allows them free gratification which is related with the enjoyment of life as restraint describe that people suppresses gratification for their requirement and consider the social norms. In relation of intercontinental hotels and resorts in the agents is far better as it helps in determining the behaviour of society for their success factor. Organisational powerdescribe the competence which influencesthe behaviour of subordinates and also keep them in control. The term power is helpful in in altering in modifying the behaviour of subordinates which influences their desired goals and for this various powers are discussed as under: Reward Power:This kind of powerinfluences the ability of employees by providing them suitable appreciation as it divided under two categories it is financial and nonfinancial and both of the term helpful for them in enhancing the moral and motivation level of workforce which
leads to increase their productivity. Intercontinental hotels and resort opt this power then it positively impact their actions of employees moreover it also has negative impact as because of this employees get demotivated by not getting any sort of reward. Coercive Power:This kind of power is just opposite to reward as hairs supervisor influences of forces their work force to perform particular task in specific period of time as they pressurises them which leads to misbalance their work life. In this power higher authorities plays an important role in the might misuse there power which tends to develop insecurity among employees regarding the job. If intercontinental hotels and resort opt this power that totally negatively impact the performance of employees as employee gets demotivated. By determining the above discussed information it is analysed that reward power is best suited for intercontinental hotels and resort as many of the times it is useful in encouraging and enhancing the moral of employees as because of them subordinates work with their potential which leads to improve their efficiency and effectiveness level and which is beneficial for organisation too. TASK 2 P2. Evaluate how content and process theories of motivation and motivational techniques enable effective achievement of goals in an organisational context Motivation term is useful in defining that how the leaders will encourage their subordinates which leads to develop their efficiency level and performance is this factor influences employees to work in a systematic manner with their full potential. In relation with intercontinental hotels and resort Their employees are more important and worthy for them and they do most possible things in order to retain them for the longer period of time. For this few motivational theories are discussed as under: Content theory: It describe the human needs and their concerned uncertainty regarding their requirements. Regarding this in order to encourage employees various theories are used that are beneficial for workforce in developing motivation level which tends to to improve their performance which is encouragement is an inner feeling which influences individuals to work in an effective manner. This theory include menu primary factors which are considered as the basic needs within the life of an individual such as clothes food shelter and many more. In relation
with intercontinental hotels and resort two motivational theories are discussed which they can opt in order to motivate Their employees: Maslow theory:This theory e is considered as the most traditional theory in order to motivate employees as it defines the particular needs of individuals at the different phases of life. It is also helpful for intercontinental hotel in order to examine the positive requirements of their employees and how to inspire them to move from one requirement to another. Is it include five key factors which are as follows: Physiological:It is considered as the basic need it is useful in the survival of an individual as a describe food shelter and many more which is useful in satisfying the psychological needs and give satisfaction to employees. In respect of this the basic objective of an individual is to fulfil these requirements to satisfy and motivate them self. Safety:It is the second step of hierarchy once the psychological needs are achieved then individual comes on the safety needs which describe and related with their job and concerning security. As here employees are more tensed regarding their job security because they want satisfaction in their life it is concerned with their jobs and if they have it then it leads to improve their performance and productivity automatically. Social:This need describe those requirements that are concerned with love and affection and to fulfil them individuals mood towards this need in order to seek satisfaction. For this if employee feel being loved within an organisation then this feeling leads to improve the performance and encourages them to work in an effective manner. Esteem:These needs are come after all the above discuss it needs as describe the achievement of esteem needs which consider confidence power recognition self respect and so on. These needs are determined by an individual after the fulfilment of social needs as here they feel the sense of power our in being confident regarding their achievements. Self-actualization:These needs are beyond above all the discussed needs and considered as the final need which defines the analysis of potential and competence of of employees itself full stop as it is concerned with the enhancement of intrinsic competencies which are used and different situations in real life. Herzbergs' two factor theory:It is considered is the behavioural theory which is useful in motivating employees as it leads to satisfy their needs regarding the various job factors
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and also protect them from being dissatisfied. This theory has two basic factors which are discussed as: Hygiene factor:This factor is considered as the most negative factor as it is useful in motivating the employees for long period. Because of the lack of this factor, dissatisfaction is developed among employees is it include pay benefits, compensation company policies and so on. Motivational factor:It is considered as the positive factor which tends to develop satisfaction among employees and also useful in enhancing their performance. It include many factors like responsibility growth promotion opportunity and many more. Process theory:It is described as the most prominent theory as it represent that company need to introducechangesandmakemodificationsintheirpoliciesfortheenhancementand development of organisation. Moreover it putting braces on the psychological process which is useful in in encouraging employees. This theory is useful at the time of introducing changes and in relation with intercontinental hotels and resort their managers could use this theory in order to achieve their determined objectives and goals. It include various theories with it which are as follows: Equity theory:It defines that individuals of an organisation are treated in an equal manner apart from their gender age and other concerning factors. In relation with intercontinental hotels and resorts their managers make sure that this theory is opted in an effective manner including equality and discipline and all the employees are treated in an equal manner which leadsto improve theirsuccess rate fullstop it isthe basic responsibility of manager to encourage and appreciate Their employees which helps them in earning their trust for the betterment of company. Goal setting theory:It put emphasis on developing the standards which is useful in clarifying the confusion from the mind of employees. It is useful in explaining the goals and objectives regarding the completion of task at the particular period of time. Forest managers of intercontinental hotels and resort need to consider this theory as it useful in enhancing the motivation level of employees by clarifying them their expected goals and objectives which leads to maintain the work life and stress level of employees. By considering the above discussion it is analysed that both of the theories are useful for the organisation in order to improve and motivate Their employees in a proper manner. These
theories are needed to be executed in effective manner as it leads to improve their efficiency because motivation reflects the achievement of employees. TASK 3 P3. Demonstrate an understanding of what makes an effective team, as opposed to an ineffective team A team is defined as the combination and unit in which many individuals work in a collectivemanner in order to achievecommongoals and objectives.A teamshould be Cooperative and coordinator which leads to fulfil the basic requirements of team and avoid the chances of conflicts. A team is made up of minimum two or more members with the collective purpose and in that their individual purpose is also included which leads to achieve goals and objectives in a specific period of time. Effective teamis the basic concept of every company because it takes many small factors to developer team. A team is considered as an effective team when it fulfil its purpose behind the development of team and for this various features of effective team are as: Clear goals: Every team has a goal which is described after the development of team among all the members of team in order to achieve desired result in an appropriate manner. Proper communication: In order to developer team effective communication is important as because of this expected targets are defined and described in an effective manner and communication should be flexible as it revolves in all the directions. Ineffective teamsare quite opposite to effective teams because team of employees does not co- operate with each other and also they are not comfortable with them full stop after all this it needs to destroy the purpose of developing a team which is not fulfilled and team gets failed which hinder and delays in the achievement of objective of company. By considering this there are many team development theories which are developed by many researchers and can be used by intercontinental hotels and resort such as tuckman theory, which is used to develop an effective team as it put emphasis on the forming of team till the achievement of task and also tackled it from the beginning. This theory has four steps which are as follows:
Forming:This step is considered as the development and formation step in which teams are developed and work is delegated to employees by leaders and managers and also describe their independent work to them because every employee does not know each other. In this some employees are quite polite and some are anxious who does not understand the situation. At this stage cooperation and coordination is quite low among employees because of sudden change. For this the team managers of intercontinental hotels and resorts plays an important role in order to clarify unclear objectives and goals to their employees. This factor is quite manageable only when suitable theories are adopted bi leader as it leads to bring cooperation in organisation. Storming:In this step, team goes through various storm such as conflict and confusion among the team and team members. Because of the confusion and conflicts most of the team gets fail and employees does not provide their opinions because their working style is different from other employees and they start frustrating from each other. In intercontinental hotels and resorts the leaders have to be very patient in different situations and also make their possible efforts to resolve issues and also provide good working environment to their employees. Norming:This step is considered as friendly and cooperative because here employees are start knowing each other and also try to resolve the differences with the help of communication and provide better ideas to each other in order to perform in an effective manner and also attend common objectives. Moreover they start developing trust and for this leaders of intercontinental hotels and resort can take step back and leave few responsibilities on the shoulders of their team members to attain the team goal. Performing:It is considered as the last step as here team starts performing well by knowing each other personality and behaviour and also analyses what is expected out of them and what is the culture of organisation in order to attain desired goals and objectives full stop for this day have clarity regarding the purpose of team which is useful in supporting their actions like procedure structurewhichleadstoworktogetherinproperdirection.Forthis,themanagerof intercontinental hotels and resort need to delegate suitable amount of work to their team and put emphasis on the development of team in order to improve their effectiveness.
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TASK 4 P4. Apply concepts and philosophies of OB within an organisational context and a given business situation Organisational behaviour defines the analysis of human behaviour and personality which relies on the various concept and also put braces on the working man of employees. To analyse the behaviour of employees intercontinental hotels and resorts the use path goal theory as it is useful in describing the specific goals it helps in motivating employees. This is useful in offering direction and guidance regarding their career path which leads to develop employees and make them more productive. By considering this theory leaders can opt particular behaviour which is best suited for employees and also matches them with the requirementsof the working conditions full stop in order to identify the achievements of company four parts are described as under: Directive:It defines that leader guides and provide direction to their followers regarding their expectations describe that what to do how to do and managing their task. this part is helpful only when employees are not sure regarding their work and uncertainty element which is present with their work. To manage teams in an effective manner leaders of intercontinental hotels and resorts will direct their employees and also clear them that what is expected from them and how they need to perform it. List theories effective for the newly recruited employees as it is considered as the initial stage in which employees are unaware regarding their work and also need the guidance of a leader. Supportive:Here, leaders make suitable targets and objectives which are quite achievable for them and also show that the care for their employees and treat them in friendly manner. For this the nature of leader should be e friendly and supportive regarding their employees and also influences them to achieve expected results. This method is best suited in those conditions in which task and allocated work is quite tough for employees and they need proper guidance and support to accomplish the project. for this the role of leaders of intercontinental hotels and resort is to guide their team members when they face complex situations. Participative:In this leaders of company e include Their employees it is useful in increasing the performance of workforce full stop for this leaders consider their team members in the decision making process as it helps them boosting the moral of employees because they feel more important and worthy within an organisation. For this they behave in a friendly manner and also
ask them to provide suggestions and opinions and this part is useful only in the situations in which employees are highly experienced and trained. Achievement:According to the step employees think that their leaders are getting tough for them and setting complex standard for them in order to examine their skills full stop as it put negative impact on the frame of mind of employees because they get demotivate regarding the work because they think that they do not of work without any direction of leader and from the viewpoint of reader they show extra trust and faith in their employees which can become worse for both company and workforce. It is best suited in those conditions in which employees are belong from professional background such as technical sales production and so on. In relation with intercontinental hotels and resorts this step is useful in management department and other professional sections of organisation.
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