Organizational Behaviour Report: Bankia's Performance and Appraisal

This report provides an in-depth analysis of organizational behavior within Bankia, a Spanish bank. It examines key aspects such as employee performance, motivation theories, and performance appraisal methods. The report explores how Bankia manages its human capital, including the implementation of various motivational theories like Maslow's Hierarchy of Needs and Herzberg's Theory. It also details the performance appraisal techniques employed by the bank, such as the objective and goal methods, and the benchmark method, highlighting the impact of these methods on employee productivity and retention. Furthermore, the report discusses the importance of building effective employee teams and analyzes the behaviors of individuals within the organization. The report concludes with a case study analyzing the performance of two employees, Lea Restrepo and Carles Nadal, offering insights into their work attitudes and behaviors. This report aims to provide a comprehensive understanding of organizational behavior and its practical applications within a real-world business setting.

ORGANISATIONAL
BEHAVIOUR

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
PART A..................................................................................................................................1
PART B..................................................................................................................................9
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
.......................................................................................................................................................14

INTRODUCTION
Organisation Behaviour is a procedure in which conduct of different components of an
association is dissected and judged to grow business over time frame. The fundamental point of
association behind this examination is to investigate the regions in business which requires
changes and which must be revised for upgrading the profitability of association. Imprints and
Spencer is a retail organization which is occupied with the matter of materials. The organization
needs to develop its business extra minutes in different nations. The primary component of
Organization conduct is administration of representatives at the working environment, their
practices should be investigated and important changes in the same ought to be made. In show
Report, The effect of different factors on the conduct of the organization will be broke down.
Different inspiration hypotheses which are utilized by the organization for rousing its workers
will be talked about in the report. Organisational Behaviour likewise proposes courses through
which representatives execution can be upgraded. The measures that should be received by
administration to generate most ideal execution from workers and different resources of
association are likewise examined in this report (Coe, 2013). Bankia is a Spanish bank owned by
the government of Spain, The bank has diverse operations related to retail banking, corporate
banking, Investment banking, finance and insurance etc. The company is having around 13,500
employees as of present and are growing rapidly. The company follows various policies with
regards to the management of their Human resources in an effective as well as efficient way. The
report will going to have a detail discussion on various performance appraisal techniques
followed by the bank and how the same has contributed in the overall success of the bank in
longer run. The report will also discuss the various appraisal methods and the benefits of the
same that can be derived by Bankie in the longer Run.
MAIN BODY
PART A
An organisation has to manage its business in an effective way and for the purpose of
effectively managing business it is essential to manage the human capital. An association is
comprised of different individuals and every one of these individuals has a place with different
societies and they meet up just to achieve the goal of association. This is a basic procedure and in
specialized term it is called as structure of conduct. Culture is the qualities that wins inside the
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working environment of association The different components of Cultural condition of an
association are images, dialects, working condition, religion took after, social communications
and so on. These societies helps in upgrade of execution of representatives. The fundamental
point of any undertaking is to make a moral and successful condition inside the organization so
different systems of the organization can be viably executed (Mitchell and Schmitz, 2014). The
execution level of Bankia and its representatives is interrelated as it is a bank which deals in
retail as well and its workers specifically manages clients, in this way it is of critical significance
that workers are all around prepared to deal with clients as it directly affects general deals
development and benefit of the organization. It is the obligation of organization to keep up a
moral domain inside organization with the goal that worker spirit remains helped and the results
which are normal by the organization can be accomplished.
To enhance the execution of association and in addition workers there are sure
hypotheses which ought to be picked by administration of organization to raise the aptitudes and
capacities of Employees (Lee-Ross and Lashley, 2012). To create a moral workplace inside the
association the organization should execute different social hypotheses for elevating the general
structure of the organization. There are some significant speculations which can be embraced by
Bankia so that work should be possible proficiently inside the association, these are depicted as
beneath : Measlow's Hierarchy of needs: As per this hypothesis, it is a characteristic Human
nature that if the requests of an individual will get full filled in legitimate way than his
execution level will going to increment over time frame. The fundamental needs ought to
be satisfied by the administration of organization these are nourishment, protect, apparel
and so on. In the event that such needs of individuals will be fulfilled it will prompt a
higher and proficient execution from the side of workers over longer time frame. This is
viewed as first stage (Karatepe and Shahriari, 2014). In the second stage once these
requirements is fulfilled the subsequent stage is to get solid fiscally additional time and
for this the workers will attempt to get their own particular resources by contributing their
investment funds and furthermore guaranteeing a legitimate well-being for themselves.
These things helps up general certainty of individuals and thus is exceptionally viable for
judging human instinct by and large.
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 Herzberg's Theory of Motivation: As indicated by this hypothesis inspiration can be
imbued among workers in the event that they will be given appropriate duties and power
they will get fulfilment from their activity and such outcomes can be found in general
execution of organization. There are sure factors which are considered as negative and
may negatively affect efficiency these elements are compensation, downgrade,
arrangements, working condition and so on. There are numerous different variables a
trough should investigate each one of those components and should ensure that these will
have slightest conceivable effect on execution of representatives (Carlos Pinho, Paula
Rodrigues and Dibb, 2014).
Hence, These are some of the theories that describes what factors that an organisation has to take
care for the purpose of motivating and retaining employees its employees over longer period of
time.
Performance Appraisal Method
For the purpose of getting best talent within the organisation and retaining the same, it is
quite important to have proper performance appraisal policy that rewards talented people and
fires unproductive or ineffective people from the organisation. Some of the important
performance appraisal methods are discussed as follows: Objective and Goal Methods: In this approach, execution is estimated as far as targets
and objectives that were pre-decided, communicated ideally in quantitative terms and
legitimately imparted to and comprehended by the faculty worried, toward the start of the
time of retribution itself. The rating to be granted in this strategy is dictated by utilizing
this equation, Rating/Objectives and goals.
 Benchmark Method: Here, the real execution of every one of one's associates is
estimated and totalled and afterwards, the normal standard is touched base at. This
normal standard will fill in as a benchmark to judge the execution of an individual
concerned. The rating in this technique is Performance/Average Standard (Hutchinson
and Jackson, 2013).
The performance appraisal method used by Bankie is Rank and Yank. Under this method,
the company gives rating to employees. This means that the main 20% of entertainers at each
level over the association will each get a execution reward while the last 20% of entertainers at
each level over the association will be fired. It is necessary that right kind of appraisal method is
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chosen so that individuals at the work place will be motivated to work for company and
productivity of the organisation can be increased in an effective as well as efficient way.
On the off chance that the appraisal system inside the association isn't impeccable and
isn't as per the requirements and requests of representatives than they would be hesitant in
working inside organization and it might prompt negative results for organization by and large.
In this manner it is very critical that organization keeps a mind different elements which may
have affect on association. Effect can be both negative and positive and there is a requirement for
consistent appraisal inside Bankie that it checks which things are affecting business and which
are definitely not. Practices of individual and groups in an association is straightforwardly
affected with the sort of condition the association is having in itself. In the event that there is
absence of inspiration and having a place inside representatives they won't have the capacity to
perform well according to the goals of organization. Bankie is persistently hoping to enhance its
workplace with the goal that the organization can draw in and hold more representatives and can
prompt a viable improvement of business and the entire organization as a rule.
Building of effective Employee Teams
For the purpose of conducting business in an effective way, Bankie has taken various
decisions regrading building a team. Working up of a group is an exceptionally essential issue
for any association. There are different courses through which an association can manufacture a
compelling group, there are a few perspectives which should be considered to build a powerful
group. Imprints and Spencer has a successful group who is submitted towards their work and are
in charge of finish of different assignments and additionally goals of inside the time span that has
been distributed to them. The advantage of a compelling group is that they will help organization
in escaping an unfavourable circumstance, diverse personalities will give distinctive plans to the
organization with the end goal of advancement The principle part of administration is to give
rules and in addition set up the street on which the workers need to walk. It is the duty of Leaders
and in addition supervisors that Employees play out the assignment that are being distributed to
them to perform well. With the end goal of this structure to work out, There are sure needs that
ought to be fulfilled by the organization so representatives does not feel themselves separated.
There are different kinds of groups, these are expounded as takes after : Functional Teams: In this kind of approach, manner of thinking behind arranging up of
gatherings are long running and achievement of focuses and targets. Every associate
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contributes comparably with the goal that Tasks can be done in legitimate time. Various
functional teams are present within the bank and they will be able to take necessary
functional decisions that will enhance the overall growth and potential of Bankie in the
longer Run. Problem Solving Teams: It is the commitment of executive to separate the conditions
and distinctive issues which are being looked by partners in state of an affiliation.
Progressing is the need of pioneers with the objective that change can be found in
capacities and abilities while working. Cross Functional Teams: There are different exercises which are being performed inside
association, these resemble new item dispatch, any progressions that should be made in
items which are as of now there, execution of different sorts of systems and so on.
1. Analysis of Lea Restrepo and Carles Nadal's Situation
The current case is about two employees within Bankia who joined as a management
trainee and has been able to do well within the bank. Both the employees joined the firm at a
very young age and is associated with the company up till now. Their behaviour and attitude
towards their work is quite differs from each other and hence their result is also quite different.
One person is committed towards his work and another is unable to perform as per the
expectation of the firm, the treatment of both of them is also discussed in the report.
Lea Restrepo
She is a 23 year old girl who is associated with the bank from last 1 Year and it is
expected that she will be continuing in the bank going forward as well because of the fact that
her performance is satisfactory in the bank according to her and she is expecting a bonus as well
from the management this year. But when it comes to real situation within the bank the managers
within the bank do have certain different opinions about her. According to them, it is quite
important for her to revisit at her behaviour of working within the company. This is because she
keeps complaining about her work and is quite difficult to teach her necessary skills for the
purpose of accomplishing tasks in an effective manner. According to her, her performance has
been outstanding during the year and that is the reason she is expecting a good amount of bonus
from the company in this year. She has to make sure that her behaviour remains right and she
contributes in the success of bank in an effective way, other wise some strict actions might be
taken by the management of bank, which would also includes firing of person.
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Therefore it can be said that she has been very overconfident about her behaviour and
attitude and thus it is essential that Lea Restrepo improves her performance in order to be eligible
for any bonus from the side of company. Her behaviour is not up to the standard of working in a
nationalised bank and the level of professionalism that is required for the purpose of performing
task is also lacking in her.
Carles Nadal
He is Yet another individual working in Bankia, he joined the bank as a 18 year old and
has been working in it since then. He joined as a management Trainee and currently supervise a
team of around 10 Bank tellers. He has to deal with people on a continuous basis and thus it is
not an easy task for him to manage these works. He has been able to perform exceptionally well
and is regarded as one of the top performing individual within the bank and his team always
performs exceptionally well in their respective task which are being allocated to them from time
to time. His behaviour and attitude towards his work has been positive all throughout his career
within the bank and thus it has satisfied the senior managers and officials within the bank in an
effective way. Also when asked from him, regarding the rating that he would give to himself, he
was quite conservative with the same and has rated himself as an average worker, despite his
seniors rated him well above than laid down by the person himself. The team lead by him is
doing exceptionally well and thus it is quite obvious that he will end up in being within the top
20% individuals of the bank who deserves a bonus. It is also essential that he carry out his work
in a more effective way going forward as well that will allow bank to do more business and thus
enhanced profitability can be achieved.
2. Advice to Lea Restrepo and Carles Nadal
Association comprise of different unusual individuals and they affect association in
various ways. With the end goal of improvement of profitability and effectiveness of association
it is required that businesses should take their representatives and staff seriously. It is the
obligation of administration that staff stays persuaded inside association with the goal that they
can help organization in accomplishing development and higher profitability going ahead. It is of
central significance that the sort of workplace which is being given to representatives ought to be
sufficient and it ought to fulfil their essential necessities and requests. There are different laws
also which expresses that the working state of organization should to such an extent that it won't
hurt representatives inside association. The workers should feel sheltered and secure inside the
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association with the goal that the results which are being normal can be achieved. There are
different measures that should be taken by administration of association keeping in mind the end
goal to accomplish the best sort of execution from representatives. There are diverse kinds of
individuals and they requires distinctive treatment from directors.
Carles Nadal
Carles is a very experienced employee of Bankie and plays a very important role in
shaping the future of bank by effective as well as efficient management and supervision of bank
tellers. He shall make sure that he express himself well in front of the management so that his
rankings will not be undermined and he will get a fair bonus from next year onwards when the
performance appraisal method Rank and Yank will be in circulation. He should complete the
tasks allotted to him within the time allotted to them and thus it becomes even more important
that he follows right kind of techniques for the purpose of managing his team that will not only
enhance his performance at the workplace but also of the team that he manages.
Self awareness about Own Competence
Carles Nadal is a experienced employee of the company and he has been doing
exceptionally well. It is important that he understands his own competence as to what is his
capabilities as well as strengths and how the same can be nourished in an effective way. If the
same will be done it will improve his chances to do extremely well within his job and thus
become eligible for bonus in the next year by being in the top 20% of the employees of Bankie.
A proper Analysis of Strengthens and Weakness will give a fair view about his competencies,
and he shall conduct a analysis of the same from time to time.
Strengths
 He is a very calm and composed guy committed towards his work and is able to perform
well within his tenure in Bankie. His determination towards his work is one of the key
strengths that he posses.
 He is a efficient leader and this can be seen from his leadership as a supervisor of 10 bank
tellers. His team along with his individual performance has been extremely well in the
recent past. He carries a very effective Time management skills that allows him to manage even
biggest of tasks in a very easy and effective way.
Weaknesses
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 One of the primary weakness of Carles has been that he is a introvert Guy and this can
turn out be a barrier for him in the future as he belongs to a team which deals with people
straight away on a consistent basis, where proper communication skills is of paramount
importance. Hence this can be his primary weakness on which he should work on in the
longer run.
 His inability to express himself may not allow him to claim bonus. The bonus scheme of
Bankie is quite aggressive enough and thus to become eligible for the same
Lea Restrepo
Lea is a self confident employee of Bankie. She has been engaged with the bank from
previous one year and thus her performance in her own view has been outstanding, but as per the
views of senior officials she has been overestimating her own performance and this has made her
reluctant to make any such improvements within her performance. She shall implement
necessary rules for herself, so that she will be able to achieve success at the workplace. She has
been continuously blaming other for failure in the task that has been allotted by the management
of Bankie. It is thus very important that she should do a introspection that will help her to
improve her performance and this will be beneficial for her career as well in the future. It would
not matter whether she will work for Bankie in the future, but the principles and ethics that will
be developed by her will give her an edge over other employees as well as competitors and thus
she should work in this regard.
Self awareness about Own Competence
Lea Restrepo is quite young and there is plenty that she can learn from her job as a
management Trainee within Bankie. She shall have an estimation of her own Strength as well as
Skills and Weakness that will allow her to make an improvement within her work and
performance. She shall make improvement in her performance in order to become eligible for the
bonus from Bankie but as per her current performance she deserves a bottom 20% rank, which
would mean her expulsion, it is thus of paramount importance that she will takes care of her
performance and implement the same as soon as possible to come back again on track in a better
way. If she will be able to know her competence then this will work in a better and effective
manner for her in the future as she will be able to make improvements and remove the lacunae
which are there in her performance as of now.
Strengths
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 She is confident and bold. She is young and is ready to learn in an effective way through various work that is
allotted to her.
Weakness
 Overconfident: She seems to be overconfident through her behaviour because when
asked for self assessment, she rated herself as Outstanding, which in the opinion of some
senior members of the organisation is not in line.
 Blame Game: She is continuously involved in blaming other team members for the work
that does not go well, this demoralises other employees and team members and hence she
shall work in improving her performance by effectively dealing with her this weakness
and try to make herself a committed and determined employee with a great future.
PART B
Personal Reflection
It usually do happen that My expectations regarding certain things does not match up
reality and it becomes even more important in that case that I do take care of my mindset in those
situation, I would require a calm and composed attitude as well as behaviour in that situation. If I
will complain in that situation it will not give a good impression of my attitude and people will
start to frame negative image of myself. Thus it is quite essential that I shall work to improve in
this regard.
Overestimation of personal attributes and capabilities can have a adverse impact on my
workings. If I will overestimate myself on a consistent basis, I will not be able to give my 100%
in all the tasks that I will perform assuming that I am doing it perfectly. It is thus essential that I
shall make assessment of my skills and abilities in a more reasonable manner that will allow me
to do work in a more effective manner.
It is also necessary that my response to criticism should be constructive instead of
ignoring the criticism and blaming others for failure, this will not benefit me and my career in the
longer run as senior managers and officials will see me as a person who would give excuses for
work and thus they may not consider me as an individual who is responsible and thus will not
allocate tasks to me which are crucial and important for the organisation. This will restrict my
ability to perform difficult task to a great extent. It is along these lines essential that I ought to
complete a reflection that will assist me with improving my execution and this will be valuable
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