Organizational Behaviours: Influence on Team and Individual Performance
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This document discusses the influence of organizational culture, power, and politics on team and individual behavior and performance. It explores various motivational theories and provides insights on how to cooperate effectively with others. The content also includes a case study on John Lewis Partnership.
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Table of Contents.............................................................................................................................2 INTRODUCTION...........................................................................................................................3 Part 1................................................................................................................................................3 organization’s culture, power and politics influence team and individual behaviour and performance.................................................................................................................................3 Motivational theories...................................................................................................................6 Part 2................................................................................................................................................7 Understanding of how to co-operate effectively with others.......................................................7 Concepts and philosophies of OB within an organisation.........................................................10 CONCLUSION..............................................................................................................................12 REFERENCES..............................................................................................................................13 2
INTRODUCTION Organizational culture have been defined as the study of the group or along the individuals performances withing the organization contexts along with constantly defining the current level of market trends and the work place environments in order to have accomplish the proper level of improvement.As John Lewis Partnership is a British department store that operates a retail business which is one of the largest of the employee owned type businesses.Their range of product offering coupled with their various strategy has paid off in recent years becoming one of the fast-growing shops in the UK. In his report there will be discussion on the various organisational cultures and motivational theories, and to identify which aspects can be found at John Lewis Partnership.On the other hand case study will also have the discussion on the working in team benefits and organizational behaviours . Part 1 organization’sculture,powerandpoliticsinfluenceteamandindividualbehaviourand performance Organizational culture Organizational culture plays an important role as it refers a system according to which all tasks are being completed by people. It consists of values and beliefs which help in governing different types of business situations within an organization. So, overall it can be said that organizational culture of John Lewis partnership can allow them to manage performance (Driskill, 2018). By making an effective use and implication of Handy’s culture of model they can accomplish their goals and allow employees in performing their tasks in an effective manner such as: Power culture:As per this, power of taking decision and other is given to senior authority. By using this type of culture, John Lewis partnership can give rights or power of decision making to head of the top. By doing so, top management can make best decision by listening and analysing all factors. Role culture:It is called one of the effective culture in which roles of each employee is being considered and they are being given tasks as per their experience and abilities in order to get work done in aneffective manner (Reiley and Jacobs, 2016).All employees have clarity about roles and tasks as what they have to do which can increase their performance to havethe minting the John lewis company. 3
Task culture:In this type of culture, team is being formed by the company and tasks are being allotted to them. One of the main reasons of following this type of culture is making able to all employees to accomplish common goal of their team and completed tasks for increasing efficiency. It is mainly being followed by companies who are task oriented rather people oriented (Shier and Handy, 2016). People culture:It is just opposite of task culture as in this type of culture, companies mainly focus on people rather than completing tasks (Driskill, 2018).Companies believe that people and employees are one of the most important resources of the company which can Help Company in accomplishing their goals of they are motivated. So, companies focus on motivating them by rewards and performance appraisal. So, from the above it can be said that John Lewis Partnership can focus on power and role culture in order to accomplish goals. Hofstede'scultural Hofstede'scultural dimensions theory is considered to be the frame work which make the proper level of defining of the development of the cross-cultural communications which is developed by the GeertHofstede.This theory has the proper level of elaboration of the culture of society on the terms of significant value of its members along with related to the significant behaviors by the usage of the structure derived from the factor analysis. The model has importantly seeking in the six different dimensions which are such as Power Distance Index is considered to be the higher in the company as the major decision taking power have the proper relying to the high level of authority (Shier and Handy, 2016). This makes the decision more restrictive to the scenario of employee and issues which are prevailing in business environment. Individual versus Collectivism have been considered to be the part of relationship among the different employee as this culture tends to be moderate in the company as all the employees tends to have the helping each other in out the business and the successful manner. Masculinity versus femininity have the showing equality with the role of distribution in the terms of men’s and women as the factor tends to be moderate. As in the firm employee dissatisfaction have the more level of prevailing but the firm never practice any of events in order to make the differentiations in the employee ion the specification to terms of gender. 4
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Uncertainty avoidance Index is considered to be the dimension as the model which have the seems to have the look around the ignorance or the avoidances level of employee in the organization. Another the two important dimensions in which the firm is not looking as the is the used to have the look the national culture.Their name the two dimensions are term as the are Long- Versus Short-Term Orientation and Indulgence Versus Restraint. Power Raven model of power Power is also an important element as like culture which can help company in accomplishing their goals. It refers an ability which allows companies to act in an effective manner. By making an effective use of French and raven model it can be understood in an effective manner such as: Reward power It is considered one of the effective powers in which senior authorities are being given rights and power to reward their employees for motivating them on the basis of their performance and effectiveness. It is beneficial for both employers and employees and motivated employees who receive rewards are more likely to retain with the company for the long run (Dale and et.al., 2016). It is beneficial for employers as by doing so they can improve their image. But sometimes this power of providing reward to employees can lead biasness at workplace. Expert power This power is being received by expertise and being given to those employees who have abilities and skills to manage activities and manage performance of an organization. This power is being assessed by respective team leader. It also motivates and encourages other employees and they try to improve their performance in order to get expertise power. Referent power It is the power which is being enjoyed by employees or people who have empathy and respect others and understand human behaviours. For motivating and encouraging employees it is important for company to have an employee who can understand human behaviours of all other employees and satisfying their needs accordingly (Reiley and Jacobs, 2016). From the above discussed power it can be said that John Lewis partnership can focus on rewards and expert power as it can allow it to encourage employees and retain them with the company. 5
Political behaviour Political behaviour in an organization plays an important role as it has both positive and negative effects on the performance of employees. It depends upon the ways of using it. A political mindset can helpful for company and employees as it can allow employees to analyse each situation in critical manner and also think about the future as how their decision can affect their performance (Butchibabu and et.al.,2016). Partners of John Lewis partnershipneeds to try to influence the more creating situation which have the friendly drives for firm. By developing a mind set as like politician and using according to the situation they can make themselves beneficial. Motivational theories Motivation have been considered as the essentials aspects which is the underlying urge o the that’s have the pushing to the employeesin order to have the achievement of more something more.In the company, there is need to have the maintaining the employer and employee relationship which have the positive level of impact in improving the customer satisfactions an services which is being provided b the company.In order to make the appropriate motivation among the employees, two major theory will be helpful in improving the behaviour of employees as well as individual performance. Content Theories This type of theory have the addressing the what aspects which tends to be lying behind the motivations by analyzing all level of internal factors for individual behavior. Some of the major theories categorized under content theories include Maslow’s need hierarchy theory, Alderfer’s ERG Theory, Herzberg’s Two factor theory and McCleland’s Theory. Herzberg’s two factortheory have the following the two major level of motivational factors which are the causes of satisfaction and dissatisfactions (Druskat and Albuquerqu, 2018) . the former one is having the involvements of recognition at the workplace, achievement, growth etc. on the other latter are considered to hygiene factors are the one causing dissatisfaction and these can be categorized as salary, working conditions, relationship at work place etc. so the management of john Lewis needs to have the well focus on the individual satisfactions to create the improvement in the performance as well. Maslow’s Need Hierarchy Theory 6
This have the tendency to be divided in 5 different stages of individual level of satisfaction an employee have actually craved for. As the needs teds to satisfies, the individuals have resulted to be more motivated. This will helps in improving individual performances, hence the company get the improvement. Process Theories This theory has the addressing the factor by identifying the impact of the motivational factors in term of the individual behaviors.This is the entire process for creating the motivated tendency with the aim to have the proper analysis process which leads to motivation in an individual. Vroom’s Expectancy theory of motivation As this theory have the clear level of checklist over the certain factors which should be kept in the minds of the state of motivation f he employee which is directly linked to the expected outcomes (Guttenberg, 2020). When the outcome is as per their desires, motivation level is higher and when it is not as per their desire, the motivation tends to be minimized. Motivation (M) = Valence (V) x Expectancy (E) is the equation which Vroom gave supporting his motivational theory. In this equation, valance have the preference over the leading the positive level of motivations. As the result of the implication of this theory help the firmed to have the people identifications of the respective performance standards which is tended to be achieved. Hence the reward for employees is accordingly based on the desire to have the respective improvement n the team as well as performance of individual. Part 2 Understanding of how to co-operate effectively with others In context of organisation regardless of their type and nature it is important that employees are co-operative. Co-operation in employees have several benefits such as availability of varied knowledge and skills and experience to fulfil functions of the team and organisation effectively. Co-operative people are able to form effective team which means that they are able to achieve their and organisational objectives in best possible manner. Teams in organisation are of different types. These are; Functional Team-In this team members of the team belongs to same functional area and report to same manager. This is common in organisations with rigid hierarchy. 7
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Problem-Solving Team-This team is formed and maintained to solve specific problem that organisation is facing (Dale and et.al., 2016). This also works on improving organisational processes and find out problems that are harming the processes. Project Team-This type of teams are created in organisation which focuses on implementation of projects and get dissolved once project is completed. In this team members of the team come from different areas of the organisation. Virtual Team-This is a team which is maintained with help of technology. In this team members work together from different geographical location and rely on technology for communication technology such as Email, video and voice conferencing. This allows organisation to increase their networking and employ people who cannot work at organisation but virtually can be part of it. Effectiveness of these teams can be differentiated from ineffective teams which is as follows- Difference in effective and ineffective team Open Discussion Effective team often indulge in open discussion and gets benefit of open discussion like understanding the problem from different perspectives and this also allows generating several possible solutions for the problem. Ineffective teams do not have any scope for open discussion and members force their solution to be adopted by the team. Relationship in members Relationship of people in effective team is based on trust and respect. People are collaborative and supportive to each other leading to effective team environment (Butchibabu and et.al., 2016). Relationship of people of ineffective team is based on suspicion and partisan, pragmatic which is based on liking and need and competitive rather than collaboration. Power in the Team Effective teams are leaded by situational leadership and power is shared by all in the team. Ineffective team employs power which is based on politicking and alliances, pragmatic sharing and members of the team contribute to the source of the power. Team dynamics and Team Work 8
In context of team and group they are often used interchangeably. Group can be defined as collection of individuals who coordinate their efforts to realise their individual goals. Members of the group are complete independent and work on their clearly distinct role. Team can be defined as a group of people working together to achieve team goals and objectives. Members of the team are interdependent and work collectively. Tuckman’s Team Development Model This model of team development, developed by Tuckman includes five stages thatJohn Lewis Partnership cam employ in the organisation while developing team. The five stages are; Forming This is first stage of team development where all the members of the team are positive and polite. This mainly includes identification and understanding of team and team members (Druskat and Albuquerque, 2018). During this stage leader at John Lewis Partnership needs to be ready to answer many questions asked by members. Storming This is the stage where people push against the boundaries and this is that stage that leads to several conflicts in the team and members because of the difference in working style and perceptions of the members. Norming This stage leads team members to resolve their conflicts and appreciate strength of other colleagues and respect leader as authority. Leader at John Lewis Partnership can delegate much of the work to members in this stage and they work collaboratively. Performing This stage involves that strategically team is more aware about what they are doing and team starts to work hard than earlier for achieving their team objectives (Guttenberg, 2020). Lastly this stage leads to completion of the task and achievement of team objectives. Adjourning This stage leads to dissolution of team once team has achieved its objectives for which it was developed. Team members start working on their regular tasks. Belbin Typology for effective team Concerned with management of effective teams Belbin has provided some of the team roles. These roles of the team are divided in three types that are; 9
Action roles Shaper Implementer (company worker) Completer People roles Co-ordinator (chairman) Team worker Resource investigator Cerebral roles Plant Monitor Evaluator Specialist Some of the skills that are required for effective team are co-operation and competition. Effective team employs healthy and fair competition in the team members this is important so that members are motivated and teams can get benefit from their efforts (Abdulrahman, 2016). Conflict resolution is also an important skills associated with team and effective team. This ensures that conflicts get resolved at their source and as soon as they develop. Concepts and philosophies of OB within an organisation. There are various concepts and philosophies that are been linked with organization so that the goals and objectives of firm can be achieved. This includes the following: Path-Goal theory:ThePath-Goalmodel is atheorybased on specifying aleader'sstyle or behavior that best fits the employee and work environment in order to achieve agoal. It has been analyzed that leaders of John Lewis partnership will be engaged in making use of leadership styles according to the situation and circumstances that has been prevailing in the firm. It has also been analyzed that in this leaders will also be engaged in making environment of firm better and will also be engaged in providing the workers support so that the goals and objectives of firm can be achieved. It has been analyzed that according to this model leaders needs to act in a achievement oriented way (Famakin and Abisuga, 2016). They will be engaged in motivating the employees with the help of rewards and incentives. This will help John Lewis partnership in engaging workers in the organization. It will also support the organization in growing. This 10
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theory assumes that leaders are flexible and are also been engaged in changing their style as per the situation arises. In this the leaders of John Lewis partnership is also been involved in ensuring that while working they make use of participative leadership so that more and more employees can be engaged in organization. This will be really necessary for the growth of firm. It will also help John Lewis partnership in gaining competitive advantage and also it will be useful in achieving the goals and objectives of firm. In this leaders are been engaged in making the environment of firm better so that business performance can be enhanced. Social capital theory:This theory lays emphasis on that social relationship with leaders can assist firm in developing the human capital and workforce in the organization. It has been analyzed that in order to develop the bond with workers John Lewis partnership is been involved in evaluating the needs and demands of employees so that the better relationship can be build and also this will assist them in retaining employees in the form (Bickle, 2017). The leaders are also been involved in making use of effective communication so that the issues which has been faced by the employees in firm can be known by them and also it will support the company in solving the issues. This will help John Lewis partnership in increasing the employees engagement and also they will be able to create better bond. This is really necessary for growth of organization and also it will support in enhancing the productivity and growth of the firm. It has been analyzed that building relationship with employees can also assist John Lewis and partnership in enhancing their brand reputation as well as good will. Contingency theory:This theory lays emphasis on motivation and leadership. In this the leaders of John Lewis partnership is been involved in providing better environment to employees so that the absenteeism can be reduced. They are also been involved in making better decision so that the organization can grow and also been able to achieve their goals and objectives. In order to reduce the absenteeism, it has been analyzed that the firm is been involved in providing better training so that the skills and effeminacy of workers can be improved. This will assist in enhancing the productivity and managerial efficiency of the firm. Evaluate a range of concepts and philosophies The philosophies and concepts which have been used in organization can assist in influencing the behaviour in both negative and positive way. It has been analysed that the path goal theory can support in enhancing the motivation level of employees by providing them with 11
rewards and incentives (Farhan, 2018). This has assisted them in increasing the efficiency level of employees. If this is not been done in the firm there are chances that employees might leave the organization and also the turnover rate in John Lewis partnership will be increased. This will assist them in reducing their profitability and trust will also be reduced. It has also been analysed that contingency theory means that leaders act according to situation. CONCLUSION On the basis of above discussion it can be concluded that behaviour of organisation gets affected by several factors. Culture, politics and power in the organisation contributes to making collective and similar impact on the organisation and its people. They are required to be positive to ensure that organization behavior is also positive and favourable for success and growth of the organisation. Motivation which is one of the key contributors in success of performance of individual in the organisation plays equally important role when individual are part of team in organisation. They can allow for better and improved performance of team and team members and make them effective. Later the report discussed effective co-operation and this is very important as individual alone cannot complete all the functions and cooperation facilitate organisational performance. Lastly report discussed about some of the theories that are important contributor for understanding organisation behaviour and studying it. 12
REFERENCES Books and journals Driskill, G.W., 2018.Organizational culture in action: A cultural analysis workbook. Routledge. Reiley, P.J. and Jacobs, R.R., 2016. Ethics matter: Moderating leaders’ power use and followers’ citizenship behaviors.Journal of Business Ethics.134(1). pp.69-81. Shier, M.L. and Handy, F., 2016. Executive leadership and social innovation in direct-service nonprofits:Shapingtheorganizationalculturetocreatesocialchange.Journalof Progressive Human Services.27(2). pp.111-130. Dale, B.G and et.al., 2016. Teams and Teamwork. Managing Quality 6e: An Essential Guide and Resource Gateway. pp.271-282. Butchibabu,Aandet.al.,2016.Implicitcoordinationstrategiesforeffectiveteam communication. Human factors. 58(4). pp.595-610. Druskat, V.U. and Albuquerque, M.T., 2018, July. Antecedents of Effective Team Collaboration: The Pivotal Role of Socio-Emotional Needs. In Academy of Management Proceedings (Vol. 2018, No. 1, p. 17839). Briarcliff Manor, NY 10510: Academy of Management. Guttenberg, J.L., 2020. Group development model and Lean Six Sigma project team outcomes. International Journal of Lean Six Sigma. Abdulrahman, B.H., 2016. An automated software team formation based Belbin team role using fuzzy technique (Doctoral dissertation, Universiti Utara Malaysia). Farhan, B.Y., 2018. Application Of Path-Goal Leadership Theory And Learning Theory In A Learning Organization. Journal of Applied Business Research (JABR), 34(1), pp.13-22. Bickle,J.T.,2017.Developingremotetrainingconsultantsasleaders—Dialogic/network applicationofpath‐goalleadershiptheoryinleadershipdevelopment.Performance Improvement, 56(9), pp.32-39. Famakin, I.O. and Abisuga, A.O., 2016. Effect of path-goal leadership styles on the commitment of employees on construction projects. International Journal of Construction Management, 16(1), pp.67-76 13