Importance of Organisational Behaviour in Resolving Conflicts Among Employees: A Case Study of TESCO

This report discusses the importance of organisational behaviour in resolving conflicts among employees in TESCO. It covers the impact of motivation, individual differences, and diversity on employee behaviour and performance. The report also includes primary research findings and recommendations for the company.

CW1 Group Report

Table of Contents
Executive Summary ............................................................................................................................3
Introduction..........................................................................................................................................3
Main body.............................................................................................................................................3
Motivation........................................................................................................................................4
Individual difference and diversity..................................................................................................5
Primary Research Findings and Discussion.....................................................................................5
Conclusion............................................................................................................................................6
Recommendations................................................................................................................................6
References............................................................................................................................................7
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·Executive Summary
The organisation works by the employees who are working in that particular organisation.
The people who works in the business are of different types. This means taht these people has
different behaviours. Moreover, these behaviour must be assessed in order to make the employees
work in the most efficient manner. Moreover, the employees constitutes a valuable and an essential
assesst of the organization. This report will cover about the role of the organisational behaviour in
an organisation. It would also discuss about the importance of the organisational behaviour. There
are various organisations under which various number of employees work. So, it becomes
important to understand the pyschology of these persons in oreder to decrease the complextions and
conflicts among the employees of an organisation. Further more, there are many challenges that are
faced by the employers related to the complexes between the employees. These challenges have to
be addressed by the employers in order to resolve them and bring peace in the organisation. This
would enable the efficient and effective working of the employees of an organisation.
·Introduction
The term organisational behaviour is related to the the pyschology. This means that the
study of the working of the human mind. The organisation behaviour mainly deals with the
employees that are working in that particular organisation. The study of the working of the mind of
the employees is very necessary(Balwant, 2018). This is because the employers have to work in
order to achieve the success for the company. Moreocver, if there are the number of the cases
related to the conflicts among the employees, then there would be less chances of success in the
company. This is because the employees would be engage in their conflicts and would not focus on
the working that ennables the success of the company. This report would discuss about the
company TESCO . The TESCO is a UK based company that has various supermarkets in the
country. This report would study about the behavioural stratergies that can be applied in an
organisation in order to decrease the conflicts among the employees of the company.
·Main body
The term organisational behaviour can be defined as the study of the human mind of an
individual or a group performance. It is basically a systematic study of hum,an mind. Moreover,
there is very much need of organisational behaviour in the present competitivre scenerio. This also
provides for the knowledge taht is related to the employees behaviour which effects the success of
the company as a whole. Moreover, by the study of the organisational behaviour, it would help to
analyse the working behaviour of the emplouyees of an organisation(Beamish and Saggers, 2020).

This would also mean that these behaviour would effect the potential of the employees while
working in an organisation. The company TESCO is a very huge organisation under which a lot of
employees work. This would mean that mopre the number of the employees, more the conflicts
between the employees of the company. Moreover, in order to solve these conflicts, firstly, the
behaviour of the employees must be assessed by the employers of the company in order to make the
correct decision. So, that these decisions can help the employees to work in the direction of the
success for the compan y in which they are working. Moreover, the TESCO recognised taht there
are different employees that have ythe different behaviours. Moreover, these behaviours are
dependent upon their beliefs, thinking, perceptions, nature and culture. Hence, these variations
among the employees would result into conflicts between the employees of the company.
Moreover, every day the difficulties for an organisation is increasing day by day. This is
because there are many factors like growth, competition and success etc. Moreover, it is very
necessary that the complexities must be assessed among the employees of the company. So, that
these complexities can be solved in order to work for the success of the company. Moreover, the
company must also formulate the stratergies in order to reduce the conflicts among the employees
of the company having different social and educational cultures in an organisation(Dlugaj and
Fürstenau, 2019).
l壱Motivation
The term motivation is origined from the word motive. The motive means achieving some
specific aim or goal. These aims and goals are to be achieved by the employees by different
motivational theories as provided under the law of the country. Moreover, there is the great need of
motivation in the present scenerio. This is because the motivation is the only key that would help
the employer in achieving its goals by the efforts of the employees. Moreover, the motivation plays
an important role in achieving the goals and aims of the company. This is becausre if the employees
are not motivated, they would not work to the best iof their capabilities in an organisation. This
would cause huge loss to the company as a whole. So, in order to make the employees work best of
their capabilities, they must be timely motivated by the employers of the company. Moreover, there
exist a number of complexities in thre behaviour of these employees. Hence, these complexities
must be faced by the employees of the company(Kim, 2018).
The TESCO found that there are very much complexities among the employees of the
company after the lockdown period of covid 19. This is because most of the employees had
suffered from covid in the past time and now they arte not in able to work properly for the
company. Moreover, there is also a huge change that has been seen among the employees after the
covid period. This change is mainly because of the health and the economic issues of the

employees. There are many employees who are recovered from the pendemic. The covid was very
severe to many employees of the company. Hence, these health issues has resulted into the change
of the behaviour of the employees. Further more, there are many employees who are being sought
to have financial crisis during the pendemic period. This is because the liockdown has resulted into
unemployment to lot of people in the society who are workin before the lockdown period. Hence,
this has also resulted the lowering opf the morale of the people residing in the society. There fore, it
is very necessary to motivate these employees so that there morale would bring back to up in the
organisation(Locke and Sttke, 2019). This would ultimately help to both the employer and the
employee. The employer would get benefitted as it would result into the increase of the production
and output of the company that would lead the company to the way of the success. In addition to
this, it would also help the employee of the company to earn some money for themselves and for
their families in order to bring back theiur financial status in the society. Moreover, there must be
the application of the motivation theories and techniques in an organisation with relate to the
employees of the company. Moreover, these motivational theories must be aopoplied by the
employer of the company. Further more, if the employees are motivated, the they would provide
the best result to the company in order to increase the productivity of the company. Moreover, if the
productivity of the company increases, then it would also lead to success for the company. On the
contrary to this, it can be seen if the employees are not happy in the organisation, then it would
directly impact the success of the company.
The TESCO has used two types of motivational techniques taht are the intrinsic and the
extrinsic techniques of motivation. The Intrinsic motivation is that motivation that comes from
within the mind of the person. This is a actual driven from an individual demands and needs that
are different from each and every individual.This is basically vital for an organisation in
understanding that each and every individual has a different aims which have to be analysed in
order to give motivation. Moreover, every individual has different mind set that necessitate to be
analysed. Moreover, due to this the TESCO can give a reason for this intrinsic motivation. For
instance, the TESCO provides a target for sales in relation to the sales executives. Moreover, it
motivates that if the employees achieve the specified target. Then they would have an opportunity
of growth in career. This motivation has came under the intrinsic motivation that is vital for an
organisation while applying this to those types of employees in the company(Nuckcheddy, 2018).

Fig. 1
Types of Motivation
Moreover, the extrinsic motivation is a type of motivation which is suits to employees whose
needs are related to some external motivation like salary, perks, etc. In addition to this, these types
of employees could easily motivate with their help in the perks related to finance. This is identified
that as an organisation must understand the vital ness of motivation and for that purpose, these
companies could also use the theories of motivation. One such important theory is Maslow's
hierarchy theory under which it has five stages as per the needs and wants of employees. It is very
important for the TESCO to know about the needs and wants of employees with reference to the
application of this theory. Further more, under this theory, it covers the physiological, security,
esteem and self actualisation. These needs and wants that are necessary to understand the
employees in order to provide help that assist them to meet with desires of the employees of the
company. This will result into effective motivation that is important for an organisation in order
to achieve its objectives. Further more, the company requires to understand the vital part of
different factors taht are related to motivate the employees of the company. Moreover, it can be
seen that motivation has provided a great impact on human behaviour in any organisation of the
country. It is also analysed that it could also help in an effective and efficient performance which
results into success of an organisation(Rashid and Barron, 2022).
Herzberg Theory- This theory explains that the satisfaction of the employee is based on two
dimensions. These two dimensions are the motivation and the hygiene. The hygiene subjects
includes the supervision, salary, satisfaction of the employees. Moreover, the motivation of the
employees are dependent on these factors. Moreover, the management must motivate the employees
by rewarding for good work, promotion and recognition(Chiat and Panatik, 2019).
l壱Individual difference and diversity
The employees of the TESCO is very diverse as it a very big organisation. The employees
come from different social and cultural backgrounds. These differences between the employeees
can be the reason to create the conflicts between the employees of the company. The employees
moreover has different perception and level of thinking. Hence, these employees tend to work on

this basis. Moreover, the employees also believes on different things. This is dependendent from the
background they are coming from. Moreover, this has increased the need of organisation behaviour
in the company like TESCO(Kotni and Karumuri, 2018). Moreover, the management of the
TESCO must make a plan that would help the company in achieving its objectives. Moreover, these
company must be working for foirmulating such plans that would help the company to accept all
types of employees that have different cultural and social background. Moreover, such policies
must resolve the conflicts among the employees that has resulted from the diversity of the
employees(Ryan and Deci, 2020).
Further more, there are some points that discuss about the importance of the organosational
behaviour in the company. The main importance of the organisational behaviour is that it helps in
assessing the nature of the employees that helps in solving the conflicts between the employees of
the company. Moreover, the diversity of the employees would help the complany to make the
decision process related to declension of the company. Further more, the diversity also helps while
increasing the inclusion within the company. Moreover, the working of the employees effects the
organisation in a direct way. Hence, it would help the company in formulating these practices as
done by the company. Moreover, there are very diverse situations taht arises within the
organisation. Hence, these diverse situation must be foolowed by the organisational behaviour. So,
that it can help the company to resolve the conflicts between the employees of the company.
Moreover, diversity is also important in building good relationships among the employees and the
customers of the company(Smadi, 2022).
l壱Primary Research Findings and Discussion
The above report explains about the findings which is vital to consider in an organisation
in order to formulate the decision. All such findings are as follows:Every day the organisational
conflicts and competition is enhansing. The main reason behind this is the dynamic nature of an
organisation which enhances the uncertainties. Moreover, there lies many factors in an organisation
which gives a huge impact on success of an organisation. Further more, it can be found that human
behaviour is one of an important element that affects the success and growth of any organisation. It
can be found from the above report that human behaviour is not easy to get knowlege with. This is
because as every person has various perception that affects their work performance in a long
run(Taylor, 2018). In addition to this, it can also be analysed from the report that the company
need to consider the behaviour of the employees. So that, they are able to take the decision that
which factor would motivate the employees of the company. Moreover, each and every person
has different wants and needs dependending upon their capabilities. Therefore, the motivational
factors tends to be different for different employees in the company. It is very important for an

organisation to give motivation that can be of any type as per the employees' needs such as
intrinsic and extrinsic behavioural nature of the employees. There fore, through this, they can
improve their performances in the company(Varsava, 2020).
·Conclusion
The above report concludes about the importance of the organisational behaviour in a
company. It explains about the role that the organisational behaviour place while formulating the
policies for the companing. These policies are formulated to decrease the conflicts that has arisen
among the employees of the different backgrounds. Further more, it has also concluded about the
role of motivation in a company. Moreover, it has explained about the two types of the motivation
theories that are intrinsic and extrinsic motivation that are applicable in a company. Moreover, it
also discusses about the role that diversity plays in an organisation. Further more, it has concluded
about the advise that the management of the TESCO must take in order to achieve its goals in a
long run to reduce the differences among its employees. Moreover, it has also discussed about the
Herzberg's theory of motivation that could be used to motivate the employees of the company.
·Recommendations
There lies challenges in the process of understanding the organisational behaviour. The
reason behind this is that the human nature is very complex as it gives a huge impact on
performances of the organisation. There are some recommendation that would aid an organisation
in order to overcome with the divdersity of the human behaviour working in that company. It can
be realised that the human nature is very complex. So that's why the company is recommended to
organisation that would increase the employees engagement ratio at the workplace of the company.
Moreover, it is also recommended to the company that it must use motivation theories in an
organisation after analysing the needs of the employees. So, that the employees would feel
motivated towards goals of the organisation. Further more, the company must formulate the
organisational cultureas per the employees. So, that all the employees are treated equally in the
company.
·

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