Effect of Organizational Behaviour on Employee's Performance
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This report analyzes the effect of organizational culture, power, and politics on employee's performance and organizational teams. It also discusses different motivational theories for effective goal achieving and the impact of effective and ineffective teams.
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ORGANIZATIONAL BEHAVIOUR
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Table of Contents INTRODUCTION...........................................................................................................................3 MAIN BODY..................................................................................................................................3 P1: Effect of organizational behaviour on employee's performance...........................................3 M1: Impact of culture, politics and power on employee's performance......................................5 P2: Motivational theories for effective goal achieving................................................................6 M2: Influence through effective application of motivational theories........................................8 P3: Effective Team and Ineffective Team...................................................................................8 M3: Relevant team & group development theories....................................................................9 P4: Concepts and Philosophies of Organizational Behaviours.................................................10 M4: Concepts and philosophies of organizational behaviour in business in given business context........................................................................................................................................12 CONCLUSION..............................................................................................................................13 REFERENCES..............................................................................................................................15
INTRODUCTION Organizational behaviour is the study of different ways in which employees interact with each other within organization. This study of organizational behaviour is used for improving productivity and goal achieving capabilities of employees. Richer sounds is a hi-fi and TV retail chain which provides wide varietyof Television Vision, Home cinemaequipment’sand premium audio devices. The report will analyse the effect of organizational culture, power and politics on performance of employees and organizational teams. In addition to that different motivational theories will also be analysed in this report and effectiveness in deciding the goal achieving capabilitiesis also evaluated in this report. Application of effective team within organization is also done in this report. With that conceptual and philosophical organizational behaviour will be discussed in this report. MAIN BODY P1: Effect of organizational behaviour on employee's performance Employees performance at Richer sounds is affected by many internal factors such as, Organizational culture, internal politics and power influences within organization. Culture Organizational culture is an collection of practices, values and expectations which guides the actions of team members. Handy's four classes of culture is used for better elaboration of work culture, which are as following. Power culture- Decision making is concentrated on the higher authorities, therefore Richer sound must use this, for gaining a high level of control over their organizational working (McShane and Glinow, 2017). Role Culture- High level of control can be achieved in this work culture because Richer sounds organizational responsibilities are divided according to roles which employees are performing in organizational structure. This will increase employee's creativity and also enhances their engagement with organization.In Role culture decision-making is often slow because of long chain of command caused due to multiple authorities within company.
Task Culture- Richer sounds organizational working would be divided into teams and each team is having two or more heads. This culture will enhance the goal achieving capabilities of Richer sounds because the decision-making and problems are solved infast way. This will also increase the productivity of employees because employees will be getting instructions from two or more heads (Gagné, 2018).In case of task culture there are high chances of misunderstanding between team heads and team may develop their personal objectives. Person Culture- In this type of culture each employee is considered as it owns unique head within organization. This could be beneficial for Richer sounds because company has empowered their employees (The guardian, 2019). This will increase the productivity of employees and goal achieving capabilities.The drawback of Person culture is that employees will not be able to coordinate with each other. Power Influence- Power in terms of organization, is the ability by which actions of other employees are governed by the higher authorities in such a way that their actions would be beneficial for Richer sounds. According to French and raven, power is divided into 5 form. Expert power- It isregarding the experiencewhich an employeeachievesthrough their experiences,sincethehigherauthoritiesofRichersoundshasempoweredtheir employees. Therefore, company's experience employee's must drive the organization towards achieving their organizational goals. Referent power- This is related to employee's personal behaviour by which other employee's effectively communicate regarding an issue which they are facing in their work area. Since Richer sounds is converted into employee centric (The guardian, 2019). Here it becomes important that company's employees are able to refer to their seniors regarding work issues.For referent power there are high chances of miscommunication between employee's which will affect Richer sounds performance in negative way. Legitimate power- This power of driving others action is associated with the position at which employees are working. In other words, employees follow instruction from higher senior employees because of the position and power they are having within Richer sounds. As in case of Richer sounds its senior employees are empowered to drive organizations working towards their desired goals. This will motivate then to work hard
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for achieving their goals.Legitimate power similarly the new goal may be different from organizations vision. Reward power- This is the capability of rewarding employee's for performing well in their given task. Richer sound must empower their team leaders to reward their team members and individual employee's, so they can be motivated for improving their performance. It would be beneficial for companyricher sound,because sudden changes in higher authorities has made a negative impact on employee's motivation.Reward power on the other hand this will also increase organizational expenditures. Coercive Power- It is ability of higher authorities within organization to take benefits from employees.ThroughthispunishmentstrategyRichersoundscanmotivatetheir employees to work hard, so theycan achievetheir organizational benefits. This will enablecompanytomotivatetheiremployee'sthattheymaintainaconsistent performance through their working period.Coercive power makes a negative impact on employee's loyalty with organization, therefore it must be implemented properly. Political Organizational politics is way in which employees make a unified decision (iEduNote, 2017). Chanlat's characteristics of political behaviours is used to link political behaviours of employees with other aspects of organization. Internal politics makes a direct impact on employee's performance, politics within organization is of two types, Good politics and Bad politics. In case of good politics employees are able to share their issues regarding work place is discussed effectively. M1: Impact of culture, politics and power on employee's performance Culture- Power culture makes negative impact on employee's creativity because they are only following orders provided by higher authorities. Therefore organizational culture should be made such that it motivates employee's to work as per organizational requirement. Power- Expert power, has side effects because employee's may set their own personal targets apart from company's vision. In case if organization is not able to provide a high role model then it will make negative impact on employee motivation. Politics-
In case of bad politics decision-making is concentrated on few employees which causes negative impact on employee's performance. With that employee's may try to demotivate others so their performance can increase this will make a negative impact on employee's motivation and affect organizational working. P2: Motivational theories for effective goal achieving Motivationiskeyfactorwhichdrivesanemployee'sactionstowardachieving organizational goals.Motivation is of two different types which are as following. Content Motivational Theory- It consists of psychological requirements of employees which has to fulfilled by Richer sounds to keep employees motivated for achieving their goals. Maslow's hierarchy of needs is widely used among several content theories. Maslow's Hierarchy of Needs- It shows the psychological changing requirements of employees in a pyramid shape which has to fulfilled by Richer sounds to keepits employee's motivated. To effectively implement this organizationhas to closely analyse its employee's performance. Following are different levels of employee's need. PhysiologicalNeeds- Richersoundsorganizationalstructuremustbeabletofulfilbasic requirements of employees, like food, water and shelter. By fulfilling these basic requirementsofemployeescompanycanmakesurethatitsemployeesare concentrating on their work. Safety Needs- Safety needs comprises many factors like, job security, financial security, personal securities, etc. These factors affect employee's concentration towards their work and affect their work efficiency (Borkowski and Meese, 2020). Therefore, richer sounds must ensure that they are able to fulfil the safety needs of employees. For example, providing job security, making work place safe and many other activities. Belongingness-Thisisthethirdlevelwhichcomprisesinter-personalrelationship.This organizational teamwork will make a positive impact on employee's performance and will also increase their creativity. So Richer sound must develop a friendly work environment for their employee's to work. Self Esteem- This need contains the feeling of respect and sense of achievement which an employee desires from its team members. To fulfil this need Richer sounds can make changes in their hierarchical power structure so employees can get higher position
within company with increment in theirexperience. This willmotivated them for improving their performance. Self Actualization- It is considered as the final stage of employee motivation in which employee tries to achieve it capabilities (Chen, Chen and Sheldon, 2016). Since Richer sound has become employee driven company therefore, they must provide an opportunity to their employees to increase their capabilities and learn new skills, so they can be more beneficial for organization. Process Motivational Theory- This focus on how to motivate, it contains physical activities and rewarding through which employees can be motivated for achieving their goals. Skinner's reinforcement is widely used among several process motivational theories. Skinner's Reinforcement Theory- According to this theory employee's behaviour toward their goal can be affected by the consequences which they face at their work place. This theory uses two methods through which employees can be motivated to improve their performance, which are as following. Positive Reinforcement- Actions through which employee got positive experiences are repeated, thereforeRichersoundscanusethisreinforcementtechniquetomotivatetheir employees for working hard. This will also motivate others to work hard and achieve reward. Negative Reinforcement- Activities through which employees get negative experiences are not likely to be repeated. For this Richer sounds can take certain advantages for their employees, this will create bad experience for employees and will motivate them to improve their working. But simultaneously its increases the chances of creating negativecompetitionamongemployees.Butitdecreasestheirloyaltytowards organization. M2: Influence through effective application of motivational theories Through proper implementation of motivational theories Richer sounds can motivate its employee's to increase their working efficiency. The goal of each motivational theory is to improve working of employees and the methods are ways through which this can be done. But simultaneously it will also have a negative impact either on company or on employee. For example, Maslow's theory of needs is limited to few employees because organizational structure
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cannot be changed as per all employees. Skinner's theory will decrease employee's loyalty towards organization. P3: Effective Team and Ineffective Team Effective teams are the teams inthe companythat work together to achieve common goals. It refers to team where each member contributes their part effectively and efficiently where each member listen to instructions carefully to each other and have relevant discussion on how to perform tasks more effectively (Ulrich, Crider, 2017). Effective teams in company are self-conscious about the operations and its decisions are based in the consensus and not on the votes of majority. It leads to open communication in company where each member participates in sharing views, ideas and opinions. It helps in improving quality in operations of the company, facilitating successful completion of project. They use the time more efficiently and are directed towards the goalswhich serves as the foundation for the company and help to improve the quality that helps in facilitating the completion of projects which helps in increasing efficiency and productivity.It refers to the co-operation where it is not about the individual achievement but it is about the achievement of goals by the teams. Communication in the team is flawless which results in smooth functioning of operations (Gervits,Eberhard,Scheutz,2016). Ineffective team refers to the team in a company where there is no process designed for achieving goals of the company and resolving conflicts. It leads to discussion which is not useful and there is lack of commitment in members for achieving the goals of the company. Ineffective team in Richer sounds is filled with distrust, conflict driven, not focused towards the goals which in turn leads to high turnover of employees, increased frustration level among the members, poor communication and tolerance (Gilal, 2016). In this kind of teams leader dominates the power in unfavourable manner which leads employees with unequal participation towards achievement of goals and leading to the environment in the company which develops negative vibes where members blame each other if anything goes wrong which results in conflicts to occur. These teams do not receive proper training and there is lack of leadership which fails to understand the strengths and weaknesses of individual which leads to inefficiency in business operation. Members in the team are quick to point out mistakes and errors rather than learning from the same and moving forward. It leads to build an atmosphere which is full of negativity. Members in ineffective team do not follow the instructions properly where it evaluates the behaviour of individual to be careless which do not contribute much towards the operations of the company.
M3: Relevant team & group development theories Tuckman Group development model This theory is relevant as this recognizes the fact that teams or groups does not start off as fully-formed and functioning. There are stages from whichemployees passby in the course of their business operations.Theory isrelevant as this suggests that team in Richer Sounds grow through clearly defined stages, from individuals to groups to teams which are task-focused. Each stage plays a vital role in building team which is high functioning, these stages are forming, storming, norming, performing and adjourning.This isrelevant as it recognizes how team performs, behaves and makes decision from the time the groups meet until when the projects end.It is useful and relevant as it explains how team develop maturity and ability to perform a giventask,establishingrelationshipandhowleaderchangestheleadershipstyle (Natvig,Stark,2016.).Theory serves to besimply relevant as it helps in understanding how group develops and enables the same to fulfil their full potential.It isrelevant as it focuses on the group development where the members of the teams are involved so efficiently in all the 5 stages that makes communication more effective.Tuckman model isrelevant as it helps leader of the team to understand where its team stands and what further actions can be taken to make team perform better.Theory serves to be useful as it explains how a team can reach towards the performing stage as quickly as possible. It helps in understanding how the team evolve over the course of its project from start to end.This ishighly relevant in consideration with the effective teams as it helps in considering how team may encounter several problems which comes in their way to development (Li and et.al, 2019). It includes five stages that are Forming – In this stage teams are assembled and task are been allocated. Each member tend ti behave independently where time is spent on collecting information, planning and developing bond. Storming- This stage address to task by suggesting ideas. This is very important phase as different ideas compete and if this phase is badly managed it can be very destructive for a team as whole. Norming- It includes moving to harmonious working practices where teams agree on rules and values by which they operate.
Performing- This phase leads a team to perform towards the achievement of goals. Leader delegates work and concentrate in how to develop a team effectively. Adjourning- This stage is not suitable for teams who develop close working relationship as they may find it difficult, particularly if their future is uncertain. It is required on part of company to form effective team as it will result in achieving task more efficiently with productivity where ineffective team result in making of business operation more complex as the focus from task shifts to unusual things leading for loss of company. P4: Concepts and Philosophies of Organizational Behaviours Itinvestigatesindividuals,groupandstructuresimpactonbehaviourwithinan organization.Thesearefoundationthatshapesdirectionandservesasanessenceof organizational behaviours. It includes following. Path goal theory It is leadership theory which is based on specifying style and behaviour of leaders that is best fit for employees and working environment in order to achieve desired goals of a company. Goal of this theory is make employees oftheRicher sounds to be motivated, engaged and satisfied, so they can become productive member of a company (Lee and et.al, 2019). It identifies directive, achievement, participative and supportive leaders behaviours. Directive style-It refers to situation where leaders of company let know what is expected out of them and brief on how to perform tasks. It is most effective in cases when individuals are not sure about tasks and are uncertain about environment. Achievement style-It refers to the style where the leaders of Richer sound sets challenging goals for its employees and expects them to perform at their highest level, and shows confidence in their ability to meet their expectation. It is effective in occupations were achievements are most prominent which can be sales person, engineers, entrepreneurs etc.(Farhan,2018). Participative style- It is the style where the leaders consult with its employees and asks for their suggestions before making a decision. It is predominant on the part of employees as they are personally involved in their work process. It is highly effective when subordinates are highly involved in the work and are trained.
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Supportive style-It is a style which is directed towards satisfying needs and preferences of employees wheretheleaders show concern for it employees. It isneeded in situations where tasks and relationship with other employee's is physically or psychologically filled with distress Contingency theory It is leadership theory that claims that there is no best way to organize a company, to make decisions and to lead a company, instead it is contingent or dependent upon the external and internal situation. Contingent leader in Richer sounds effectively applies own style of leadership to different situations (Kim and et.al, 2019). They are flexible in choosing and adapting to strategies which are suitable to change to a particular period in running business. It is based on ideas that defines success of leaders depends on situations and how leader response to thesame.Ithelpsindescribingimportanceofbothleaders'personalityandsituation environments which can be internal and external in which leaders operate.It states that, leaders' effectiveness is contingent to situation where leader can be efficient in one situation and inefficientinanothersituation.Thementionedtheorygivesunderstandingtomanagers knowledge and style which they adapt to take different decisions in different situations. (Kulkarni,2017). Resistance to changeModel states that effective manager in company uses employees in order to refine and improve upon a change process. It is applied when manager reaches at a stage of reducing resistance to change. It states that communicating change decision and using employees resistance, then assessing employees commitment towards change. It includes various reasons which generates resistance to change and applying positive methods for reducing resistance and helps in assessing employees behaviour towardsthesame (Lyskova,2019). Barriers to effective behaviourcan be challenges of knowing tasks from where to begin with as team members initially can find difficulties in several steps of task, which requires proper training and development on the part of employers towards its employees. Barriers can be overcome by changing the individuals' behaviour which resolves around the actual level of their participation in the company. It can also be overcome by introducing effective training programs which helps in building skills of the employees which in turn reduces barriers in their behaviour and contributes towards increased productivity of business operations. Social capital theorystates that social capital arises fromacapacity of individuals where it considers others, to think & act generously and cooperatively (Zulkifli, binti 2017). It relates to
social relationship and social structure between an employer as well as employee's of a company. It involves positive relationship which are developed on basis of trust, kindness, respect and reciprocity. It is based on a concept to encourages action that are pro social and not to entertain behaviourthat are exploitative in nature to employees of company. It states that being social help Richer Sounds to survive in a marketplace. It leads to education of employees on how to network,reducingconflictsatworkplace,improvesbusinessperformance,innovationsin company and growth of individual in their career path. Path goal theory can be applied in a situation for exampleCOVID-19when there is lot of pressure on retailers as leaders of the company can use the Directive style, which is suitable for the uncertain environment conditions. The leader of Richer Sounds lays down what is expected out of them in the given condition of COVID-19 to perform better in their given operations (Kanfer and Chen, 2016). It can also be applied in situation when the retailers all over the world like Richer sounds are Under pressure due to increasedtrend of online purchasingby the customers where leader of the company can exercise achievement style of path goal, where leader sets out challenging task for employees to attract customers towards the store and make them aware towards its product and shows confidence in the ability of its employee's to achieve their goals. M4: Concepts and philosophies of organizational behaviour in business in given business context Contingency theory of leadership is the best suited for situation like COVID-19 and increasing trend of customers towards online shopping as leaders of the company can use style which is preferred by them to get control over the situation. It can result in winning over the marketplace and help in generating awareness about the customers towards purchase of goods and services from the stores nearby which ensures the survival of the company,(Ghosh, 2017). Relations with customers which is a part of social capital theory helps to fight with situation mentioned above as it will help in building trust of customers and generate loyalty of customers towards Richer sounds. Path goal theory sometimes leads in too much dependence on the leader where the system may collapse if something goes wrong. The disadvantage is everything is in the power of leaders so if anything goes wrong leader will be only responsible for the circumstances. Contingency theory is complex as it is said managers go according to the needs of situation but when it is put in practice it becomes complex as it is not sufficient to say
managerial actions depends on the situations and managers take actions accordingly. This theory is reactive in nature not proactive as sometimes handling of the situation becomes hard (Gelfand and et.al, 2017). It is not always feasible for the managers of Richer sounds to consider every factor and determine the variables which are involved in the decision-making process. It is highly straight forward that all situations can not be dealt with the same manner but when it is actually practisedit is very hard process for managers of company. CONCLUSION From above report it is being concluded that culture, politics and power inacompany plays a vital role in influencing behaviours of individual and team towards their performance of achieving goals of a company. Favourable culture, power executed in right way and good politics helps in bringing best out of an individual which increases their productivity to perform a task better and helps company in retention of talented staff and motivates them to contribute towards achievement of goals. It is understood that effective team are more focused towards their tasks to be performed in comparison to ineffective teams which lackscommitment and is not guided in proper directions to achieve the desired goals of the company. It also led to the understanding of various concepts and philosophies of the organizational behaviour amongst which it stated how leader/ managers react, respond to the situations and make the proper use of various style to achieve targets of company.
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