Importance of Organisational Behaviour in Marks and Spencer

Unit-12

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Effect of culture, politics and power of organisation on individual and team behaviour and
performance............................................................................................................................1
M1 Critically analyse how the culture, politics and power of an organisation can influence
individual and team behaviour and performance...................................................................4
TASK 2............................................................................................................................................4
P2 Discussion of theories of motivation which implies effect on the achievement of
organisational goals................................................................................................................4
M2 Critically evaluate how to influence the behaviour of others through the effective
application of behavioural motivational theories, concepts and models................................7
P3 Explain what makes an effective team as opposed to an ineffective team.......................7
M3 Analyse relevant team and group development theories to support the development of
cooperation within effective teams.........................................................................................9
TASK 4..........................................................................................................................................10
P4 Apply concepts and philosophies of organisational behaviour within an organisational
context and given business situation....................................................................................10
M4 Evaluate how concepts and philosophies of OB inform and influence behavior within a
given business situation........................................................................................................11
CONCLUSION..............................................................................................................................12
References:.....................................................................................................................................13

INTRODUCTION
Offering several guidance to the organisation is the main task of organisational
behaviour. Making prediction of the activities related to the corporation is the only result of
studying all the aspects of OB. In order to measuring the stability in an organisation, OB plays an
important role. Motivation is also found an essential factor at work place as it leads to the
improvement of work performance of employees. It is the responsibility of management to create
interrelationship among the organisation and employees. For the same purpose they make and
develop various strategies in the organisation. The main objective of this report is to analyse the
importance of organisational behaviour in the context of Marks and Spencer which is a
multinational retailer of clothing, food products and home products having headquarter in
London, England, United Kingdom. This report also include the affect of power, culture and
politics of organisation on OB, theories of motivation, several ways of cooperating with the
employees and philosophies of organisational behaviour.
TASK 1
P1 Effect of culture, politics and power of organisation on individual and team behaviour and
performance.
The culture of work place of Marks and Spencer is not constant and change in culture
always result in the change in organisational behaviour. Sometimes these changes leads to bring
changes in the complete organisation (Sievert, H. and Preisinger, M., 2021). As a coin has two
side, this change also effect the organisation negatively as well. Various aspects of organisational
culture have been found in the context of Marks and Spencer: Power Culture: Under this culture, a few people are allowed to enjoy the power of
position. A few people have the right to take any decision in the organisation. The
responsibilities of all the employees of organisation is on the shoulders of the people
having decision making rights. The employees working in such work culture do not have
right to present their views. Task Culture: In order to achieving the goals and objectives of organisation, various
teams are made so that the management can bring effectiveness in the tasks performed by
the employees. This culture of work implies the offering of equal opportunities to
contribute in the achievement of organisational objectives.
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 Person Culture: This culture bring the attention on the importance of employees. The
employees working in such work culture give the attention only on the individual benefit
not on the profit of complete organisation.
 Role Culture: This working culture majorly focus on the assigned roles to the employees
on the basis of several factors such as experience, specialization and many more. Such
type of working culture help the employees in selecting the job role for the purpose of
achieving all the opportunities in the future.
It has been found that the corporate culture of Marks and Spencer get influence by the
external power and political scenario of United Kingdom. The political scenario has been
affected by the cultural norms. Hence it can be concluded that the UK political scenario get
remove by applying cultural norms and organisational cultural models at the work place.
Several alteration in the political scenario in UK result in the modification of
management of Marks and Spencer. Organisational culture can be improved by the addition of
creativity in the organisation (Shah, S. and Ganji, E.N., 2019). The top level management of
Marks and Spencer has developed several policies which they use to connect the general public.
It also leads to the improvement in the relationship of employees in the organisation.
Bureaucratic approach brings several changes in the management of business organisation.
The impact of culture, politics and power effect the operations of Marks and Spencer and
it's result can be seen on the decision making strategy of the organisation. All these effect focus
on the establishment of interrelation of employees. These factors plays an important role in
bringing huge changes in the productivity of the organisation. In the context of Marks and
Spencer, changes of organisational behaviour and culture take place only because of change in
culture, power and politics of UK which directly affect the organisation. It result in the some
changes in the performance of employees along with the working environment of organisation.
Because of these changes, the organisation is required to motivate the employees by providing
several rewards according to their work performance at the work place but on the other hand, it is
also found that the people can misuse the power in the organisation. Hence, it is concluded that
these factors have a negative as well as positive effect over the organisation.
Improvement in the working performance of employees of Marks and Spencer can be
consider as the result of use of elements of politics (Sony, M. and Mekoth, N., 2019). The
presence of these elements at work place result in the improvement in the performance of
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