Organisational Behaviour: A Critical Case Study of Marks & Spencer

Organisational Behaviour

Table of Contents
PART A Critical case study.............................................................................................................1
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Overview of Organisation......................................................................................................1
Issues face by Organisation....................................................................................................1
Relevancy of theories and concepts.......................................................................................2
Recommendations..................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

PART A Critical case study
INTRODUCTION
Organisational behaviour is undertaken as the area wherein individual’s attitudes as well
as internal atmosphere are studies. Additionally, this describes the overall relationship within
entity and person. Moreover, the development and growth of business is directly based upon the
firm’s behaviours (Alblas and et. al., 2019). The efficacious and appropriate style of performing
can be observed into company in case workers perform their task in much extended manner. In
addition to this, it represents the inter-relation between lower as well as higher level of
management for handling the business in appropriate and efficacious manner. For completing
this report, Marks & Spencer organisation has been chosen. It is one of the well known and
leading multinational companies that mainly deal in selling clothes, home and food products. Its
headquarters is in London, United Kingdom. The topics which are going to be highlighted in this
report are overview of entity, theories and concepts related to issues. Apart from this some
recommendations are also provided in this report.
MAIN BODY
Overview of Organisation
Marks & Spencer is one of the well known and leading multinational companies that
mainly deal in selling clothes, home and food products. Its headquarters is in London, United
Kingdom. Moreover, it is founded by Michael Mark and Thomas Spencer in year 1884. Based
upon the estimation, the annual revenue in year 2020 was 10,181.9 million pounds. Out of that,
the retail brand revenue was 24.4 million pounds. Within United Kingdom, Respective brand
have around 76 stores which are explored into above 32 cities. Rather than overall number of
stores which is extended across the world is 1463.
Issues face by Organisation
As the multinational organisation like Marks & Spencer perform their operations into
across the world. So, they have to goes through various problems related to performance,
productivity, motivation, organisational cultures and others. Currently, the key focus is upon the
motivation and organisational culture. As within firms different individuals come from various
countries and also believe in different cultures. It may develops conflicts among them and the
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