Tools and Techniques for Improving Organisational Performance of Crystal Travel

Table of Contents
Introduction......................................................................................................................................2
TASK...............................................................................................................................................3
Evaluation of tools and techniques for developing better organisational performance of
Crystal Travel..............................................................................................................................3
PESTLE analysis for Crystal Travel...........................................................................................4
Roles of employees well being in improving motivation and performance...............................6
Conclusion ......................................................................................................................................7
References........................................................................................................................................7

Introduction
An organisation is as good as its employees. It means that the staff working in the
enterprise decides the growth or declination on a company in its industry and the committee
responsible for each and every aspect related to the staff or employees of the organisation is
known as Human Resource Management. Human Resource Management undertakes various
responsibilities of their staff like recruiting them, training them, solving problems faced by them,
provide them with their basic necessities etc. HRM is one of the most important functioning
body for the company and it requires a lot of efforts to build a good workforce for and company.
Crystal Travel is a London headquartered is an European luxurious transport and travel agency
founded in year 1987(Chen and et al, 2021). Since 1987 they have evolved and had shown
drastic growth and today they rank as United Kingdom's number 1 tour and travel support
company. Crystal Travels are known for the quality of travelling they avail to their customers at
relatively decent prices. On basis of this quality of services they provide, Crystal Travel are
winner of best travelling in British Travel Awards 2018. they are connected to 65,000 plus hotel
chains with more than 150 airlines and over 1000 employees at service.

TASK
Evaluation of tools and techniques for developing better organisational performance of Crystal
Travel.
A company can never stop developing and evolving in any area, hence regularly
enhancing the organisational performance is very necessary. There are many ways in which a
better organisational performance can be achieved with the help of tools like personal
development plans, conducting acknowledgment and reward programmes, MBO (management
by objectives), 360 degree feedback etc. These tools and techniques helps in a company to grow
overall and have other benefits like increased production, customer satisfaction, employees
satisfaction, creation of unique brand identity, hike in profits etc. Few most common and popular
tools and techniques beneficial for Crystal Travel are mentioned below:
 Reward and acknowledgment programmes- this is tool in which the company or the
enterprises finds out the most profitable or most performing assets for them and
acknowledges it by giving rewards in order to promote good performance by others. This
tool has been proving one of the most successful technique for improving organisational
performance mainly for two reasons one it creates certain sense of comparison and
secondly greed for price(Rejeb and et al, 2021). Crystal Travel can appreciate their key
airlines or hotel chains by providing bonus money to them hence promoting other hotels
to do the same.
 Performance appraisals- This is a technique in which the promotion or growth is
granted on basis of the performance hence putting the working and efficient employees
and staff on higher position and motivated. Performance appraisals also propels the staff
to give their best performances in work so that they may be appreciated with higher
position in the office. Crystal Travel have huge work force and this tool can help them in
bringing out the better employees and handing them positions their work deserve hence
contributing in organisational development.
 360 degree feedback- For huge companies an all round review about their products and
services is must. They need to conduct survey and keep a regular update about the
various functionalities they provide and this is called a 360 degree feedback. Crystal
Travel have massive collaborations with many flights and hotels staying options. They
should ask and consider the feedbacks of their customers regarding the flight quality and