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Organizational Behavior and Leadership in Woolworths Group

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Added on  2023-02-01

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This document discusses the organizational behavior and leadership issues in Woolworths Group, one of the largest retail food businesses in Australia. It explores the company's hierarchical structure, employee motivation, and leadership styles. The document also evaluates possible solutions to improve the situation and suggests the application of theories such as Herzberg's Two Factor Theory and Situational Leadership Theory.

Organizational Behavior and Leadership in Woolworths Group

   Added on 2023-02-01

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ORGANIZATION AL BEHAVIOUR AND LEADERSHIP
Organizational Behavior and Leadership in Woolworths Group_1
Table of Contents
Introduction to Organization......................................................................................................4
Description and analysis of the organizational Behavior or Leadership Issue..........................4
Organizational Behavior Description.....................................................................................4
Leadership Description..........................................................................................................5
Literature Review: Evaluation of Possible Alternative Solutions Required to Improve the
Situation.....................................................................................................................................6
Recommendations of the most suitable strategies.....................................................................9
Conclusion................................................................................................................................10
References................................................................................................................................11
Organizational Behavior and Leadership in Woolworths Group_2
Introduction to Organization
Woolworths Group is one of the largest retail food business in Australia and the group
has been the second largest company of the country as per the revenue. The founder of the
company is Stanley Edward Chatterton, Stanley Chatterton, Percy Christmas, George Creed,
Ernest Williams, Ernst Robert William and few more were there. The Organization is widely
spread over the country and in New Zealand along with some global coverage. The
company’s headquarter is located in Bella Vista and the Chief Executive Officer is Bradford
Banducci since 2016. The company has about 800 stores around the globe and employs about
30000 staffs. The company has some subsidiaries named as Woolworth’s supermarket, Big
W, BWS, and few more are there. The company has been dealing in liquor retailing under the
name of BWS and Dan Murphy’s in Australia, along with the hotels and pubs under the
Australian leisure and hospitality group. The company has been maintaining its employee
satisfaction and managerial capabilities which has led to the success of the company but even
after being accurate in all the measures taken for the well working of the company, the
company faced a loss of $1.235billion in the financial year of 2016 which has been the
largest and the most high figured loss in the twenty years of operation. The loss of the
company was quite huge which required some transformation in the management and the
operations and leaderships of the company in order to regain the fluency in the working
environment (Alshmemri et al. 2017). The acknowledgement of the organizational behavior
and the leadership style would be provided in the following path which would help in getting
a clear idea on the reason for its downfall and the way it regained its position.
Description and analysis of the organizational Behavior or Leadership Issue
Organizational Behavior Description
Woolworths has been the company which needs to manage huge number of
employees and this brings in the issue of organizational behavior. The management of the
large number of employees by the concerned company was done through maintaining a
hierarchical structure. The multiple stores were provided with a supervisor and a manager
who used to look after the entire store and the staff working in that store needs to report to
them. The staff included some part time and the some permanent workers which provided the
Organization with a mixed behavior (Armstrong and Taylor, 2014). The part time workers
are mainly the college going students who need to earn for today and they do not have any
perspective of sustaining in the company r gaining any higher designation. This perspective
Organizational Behavior and Leadership in Woolworths Group_3
demotivated them and thus, this impacted their services and the deterioration in the quality of
the services has been impacting the goodwill of the company (Bakker & Demerouti, 2017).
The increasing number of complaints from the customers has been one of the major reasons
for the downfall of the company. The full time employees has been working in favor of the
company, and has been observed to be motivated towards their work but still the company
was required to take on some motivational techniques in the Organization which would have
accelerated the working of its employees. The permanent workers desire some incentives and
perks which would keep them motivated and committed to the Organization (Bratton and
Gold, 2017). The issue of the Woolworths Group with the loss has been the consequence of
the irresponsibility of the managers and the Human resource department in providing the
motivational environment to its employees. Motivation is one of the requirements of the
employees and of the Organization which was required in the concerned company especially
for the pat time workers which would have helped the company in avoiding the loss that took
place. The management of company along with the leaders of the company has been
observed not to work accurately and the need of the employees has not been given
importance which has led to the scenario (Dinh et al. 2015). Providing the employees of the
company with the most comfortable and the most soothing environment helps in maintaining
the commitment and the interest of the workers in the company. The motivation and the
dedication has been avoided in case of Woolworths Group and this has been because of
inaccurate HR department as well as the management group. The organizational behavior on
an overall basis, has been quite low in case of the concerned company which has provided the
company with some negative impacts and thus, the cost has been the huge loss (Dubos,
2017). The Woolworths Group could improvise its situation of demotivation and non-
committed.
Leadership Description
The concerned company has been the Organization which followed some specific
leadership styles and those styles has been chosen in concern of the goals and objectives of
the company. The company has been successful in achieving its goal through the leadership
style followed that is autocratic and democratic. These two styles are a bit contradictory to
each other which has helped in maintaining a balance in the Organization working. The
company has gained success and is listed in the top five companies of Australia has been the
result of the follow up of the leadership styles (Hur, 2017). But the company also faced a
downfall with a huge loss which has also been the consequence of the leadership style being
Organizational Behavior and Leadership in Woolworths Group_4

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