Key Issues in Managing Employees in Cosmos Company

This report discusses the key issues faced by Cosmos Company in managing its employees, including lack of motivation, communication issues, performance issues, and discrimination. It also provides recommendations to address these issues.

Organization behavior

Organization behavior
Table of Contents
Introduction......................................................................................................................................1
Key issues concerned with the management of its employees........................................................1
First issue: Lack of Motivation and job dissatisfaction..............................................................1
Second issue: Communication issue............................................................................................2
Third issue: Performance issue....................................................................................................4
Fourth issue: Discrimination issue...............................................................................................5
Recommendations............................................................................................................................5
Maslow hierarchy of needs..........................................................................................................5
Meetings on the regular basis.......................................................................................................7
Slack as a tool of communication................................................................................................7
Proper hierarchy should be structured.........................................................................................7
Addressing performance issues....................................................................................................8
Eliminating discrimination from the workplace..........................................................................9
Conclusion.....................................................................................................................................11
References......................................................................................................................................12
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Organization behavior
Introduction
Cosmos (Hypothetical Company) is one of the largest technological firms managing the
activities on the global platform. It can be said that it is on the 2nd position in the technological
sector. Cosmos is an Australian multinational technology organization that has a specialization in
internet related services and products which consist of online advertising technologies, search
engine and cloud computing. There are more than 4, 60, 000 employees and also more than
6,000 outlets in different countries. It is the largest four technology companies alongside
Amazon, Facebook and Google. The company was founded on 3rd September 1997 in Australia.
The CEO of the company is Joseph Pichai. Mission of Cosmos is to manage the entire
information of the world and to make it accessible on the global platform. Cosmos considers
customers as an asset and they give value by offering effective customer service.
At Cosmos, innovation is one of the key that has helped to attain success. The company is
committed to equal employment opportunity in relation to religion, sex, origin and marital status
and due to this a positive image has been created in the competitive market. The purpose of the
report is to find out the issues that are faced by the Cosmos Company and also to emphasize on
the recommendations that can help in solving the problems that are faced in the workplace. It is
analyzed that there are various issues that are faced by the company such as lack of motivation
and dissatisfaction, communication issue, performance issue and discrimination.
Key issues concerned with management of its employees
First issue: Lack of Motivation and job dissatisfaction
It has been analyzed that one of the major issue is concerned with motivation and job
dissatisfaction. In the workplace, the employees are not motivated towards their goals and
objectives and also majority of them are not satisfied in relation to the overall functions of the
company. The reason behind job dissatisfaction relates with the salary and also the needs of the
employees are not fulfilled. The employees face the issue at the time of giving their best towards
the organizational activities that are allocated to them. It can be said that motivation is
considered as one of the important aspect that should be present in the workplace as it assist in
enhancing the overall productivity of the staff. The lack of motivation and dissatisfaction is the
issue that hinders the overall targets in the competitive market. Cosmos face the issue is boosting
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the motivating level of the young staff and it is necessary to reduce the problem that exists in the
workplace. Just because of lack of motivation, the gossips and constant complains in relation to
human resource has been enhanced and it has also affected the organizational environment. It is
noticed that many employees are complaining which has also created conflict among the
employees (Herzberg, 2017).
Also, it is examined that another challenge that takes place because of lack of motivation
is concerned with the low confidence level among the workers. Due to lack of motivation, the
employees are not giving attention towards the work and also they are no able to enhance their
professional skills. The dissatisfaction of job among the employees is also concerned with
addressing the entire corporate objectives. The employees are not able to achieve their set goals
and objectives that are given by the higher authority. In the workplace, there are different types
of employees and also their nature of work varies according to the different departments
(Wlodkowski & Ginsberg, 2017).
In the engineering department of the company, the job satisfaction among the employees
arises due to the basic needs which are not fulfilled by the higher authority such as respect and
dignity is not maintained by the workers. It is identified that dissatisfaction among the workers
arises because the company is not promoting the employees according to their experience and
qualification. So, due to this it is affecting the motivational level of the workers. It is necessary
for the higher authority to consider effective motivational strategies so that the motivation of the
workers can be enhanced. There are different types of employees in the workplace such as some
requires more efforts to motivate them towards the organizational activities and they are some
employees who require less efforts by the higher authority in relation to boost the motivational
level of the workers. So, it can be seen that in cosmos the motivational issue is faced due to this
drawbacks that takes place at the time of conducting the overall operations of the business. This
is one of the major issues that should be resolved by the company so that motivational level of
the workers can be enhanced (Miner, 2015).
Second issue: Communication issue
It has been analyzed that in Cosmos, communication is also the major issue that is faced
by the employees. If communication flow is not proper in the workplace, then it can lead to low
productivity and also affect the profitability ratio in relation to the other competitors present in
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the business environment. In the workplace, the major issue takes place due to the hierarchy
issue. There is no proper hierarchy followed by the company and also there is no clarity in
relation to the working pattern. The employees have no idea to whom they should approach and
also they face the issue at the time of conveying the issue to the management. When hierarchy is
not followed by the company then the major problem relates at the time of conveying the
information to the authorized person (Quirke, 2017). It is necessary to communicate the right
information to the right person so that it could be easy to maintain clarity in the working pattern.
The employees who are new to the organization also face the issue in relation to the
communication. They have no clarity that to which person they should contact to solve the
particular query. There is no specified team leader or the manager on a particular department.
For example: The research department has no manager, so the employees in the research
department have to face the issue at the time of communicating with the senior management. The
research department focuses on gathering the accurate information, so they have no clarity in
relation to manage the work of the organization (Adler, Rodman & Du Pré, 2016).
One of the reasons of lack of communication that take place in Cosmos is related with the
tool communication. Cosmos is only using the communication tool related to email only in
which the employees face the issue at the time of communicating with the higher authority. It has
been seen that through emails the higher authority communicate with the management and due to
this the majority of the workers misjudge the situation and also hesitate at the time of
communicating with the management (Constantin & Baias, 2015).
It is one of the barriers that impact the flow of communication of the employees in
relation to the functional activities of the company. It has been examined that due to lack of
communication flow, the employees also suffer at the time of communicating their opinions and
views with the management. It is necessary that there should be proper flow of communication
so that it could be easy to maintain clarity in the working structure. In the Cosmos, the issue
concerned with communication takes place because of the lack of hierarchy, so it is important to
emphasize on resolving this issue so that productivity of the employees can be enhanced. Due to
lack of communication, the negative impact has also been seen on the productivity and efficiency
ratio of the employees towards the assigned work (Habermas, 2015).
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Organization behavior
The issue in relation to communication is that the higher authority does not emphasize on
communicating with the employees through meetings or by giving feedback. The interaction is
not done by the company with the workers which directly affects the working pattern of the
employees in relation to the overall functions of the business. It has been observed that when
there is no face to face interaction made by the company or the higher authority then issue
related to clarity takes place which can also affect the growth of the business in the competitive
market (Ruesch, Bateson, Pinsker & Combs, 2017).
Communication is the key to success for the companies and it is necessary for the higher
authority to maintain the channel of communication so that it could be easy to manage the
overall performance of the employees. In Cosmos, there is no clarity in relation to the working
pattern and also the employees are not able to share their views with the management so it create
carrier for the employees to give their best towards the allocated work. It is required by the
management to resolve this issue by considering the effective strategy as it can help in managing
the overall performance of the workers in the competitive business environment. So, it can be
said that communication is one of the major issue on which the management should emphasize
so that flow of activities can be maintained in the competitive environment (Wright, 2016).
Third issue: Performance issue
Performance issue is also the problem that is faced by the Cosmos Company. It has been
seen that employees are not able to perform better as his is adversely impacting the performance
of the employees. It is examined that performance issue faced by the employees is a failure to
meet the basic needs of the job. In Cosmos, the employees are not able to focus towards their
goals and objectives. The management is not able to focus on maintaining the performance of the
workers which is one of the major issues (Noe, Hollenbeck, Gerhart & Wright, 2017).
It has been seen that higher authority does not focus on maintaining the performance of
the employees and they ignore complains given by the employees. So, it can be seen that it
affects the overall the performance of the employees. The company has the faced the
performance issue in which the employees are not able to boost the customer satisfaction. The
customer rating is also affected which results in low performance of the employees. It has been
observed that performance issues are connected with the lack of productivity. The major problem
that affects the productivity level of the employees is the policies that are set by the company.
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Due to the restricted policies the employees face the issue at the time of giving their best towards
the organizational goals (Mone & London, 2018).
It has been examined that policies in the workplace should be designed in such a way that
it boosts the motivational level of the employees towards the assigned work. The working
environment of the company also impacts the performance of the employees. It has been seen
that working environment of the company is not positive and due to this the affect has been
analyzed that on the attitude and behavior of the employees. So, it can be said that to boost the
performance of the employees in the workplace is the major issue that is faced by the
management and it is necessary to control it so that performance level of the workers can be
improved (Buckingham & Goodall, 2015).
Fourth issue: Discrimination issue
It is also one of the issues that take place in the workplace. In the Cosmos Company,
equality is not provided to the employees that lead to high discrimination between the
employees. It can be seen that biasness is showed by the higher authority which also affects the
performance of the workers in relation to the overall goals of the company (Padela, Adam,
Ahmad, Hosseinian & Curlin, 2016). It is necessary for the authority to focus on giving equality
to the workers so that the issue that takes place in cosmos can be reduced. There are different
benefits that are offered to the sales department of the company but the same benefits are not
offered to the employees of the engineering departments. The benefits that are offered relates
with holiday packages and also flexibility in time. So, to reduce this issue it is important to focus
on considering the strategies so that it could be easy to reduce the inequality that takes place in
the workplace (Vickers, 2016).
Recommendations
Maslow hierarchy of needs
It is important for the higher authority of the Cosmos Company to focus on Maslow
hierarchy of needs. It is one of the effective strategies that can help in boosting the motivational
level of the employees in relation to the working structure of the company. This motivational
theory should be considered as it emphasizes on the five factors such as physiological factor,
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safety needs, love and belongingness needs, esteem needs and self-actualization needs. These are
the basic needs factors that should be considered as it has been seen that in Physiological factor
the management should emphasize on fulfilling the basic needs such as water and food. If these
needs are fulfilled then it leads to higher motivational level and also encourages the employees to
focus towards the goals and objectives of the company. The next is safety needs in which the
management should focus on providing security and stability in relation to the job. Also, it is
important for the higher authority to focus on giving freedom to the employees so that they can
feel satisfied and happy towards the organizational goals and objectives. The next need is
concerned with love and belongingness needs in which it is necessary for the higher authority to
focus on maintaining relation between the employees and it can be done if different events are
organized in the workplace (Lăzăroiu, 2015).
So, it should be done by the company so that motivational level of the workers can be
enhanced in the competitive market. The next is esteem needs in which dignity and respect is one
of the major factors that should be taken into consideration by the higher authority as it boost the
motivational level of the workers towards the set functions of the business. It can be said that
respect should be provided to the workers as it helps in boosting the positive behavior of the
workers towards the organizational functions and also it helps in attaining the set targets and
objectives. The last is self-actualization need in which the employees should be focused towards
seeking the personal growth and it helps in creating positive culture and boosts the engagement
level of the workers towards the assigned task (Ryan & Deci, 2017).
Incentive process is effective concept that can enhance the working structure of the
employees and also boost the motivational factor of workers towards work. It is important for the
management to fix the incentive procedure in which the employees can earn incentives if they
meet the set target given by the company. Through incentive the employees will be more
engaged towards the work and it can also help in giving their best towards the organizational
goals. There should be proper rules set by the company in which proper policies related to the
incentives should be set so that if employees give their best they can easily earn more incentives.
So, it can be stated that Maslow hierarchy of needs is one of the best approach that should be
considered by the management so that employees in the workplace can aim towards
accomplishing the organizational goals and objectives (Leary & Baumeister, 2017).
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Meetings on the regular basis
To minimize the issue related with communication, it is necessary for the management to
focus towards conducting the regular meetings on weekly basis. If meetings are scheduled on the
weekly basis then it would be easy for the employees to bring clarity in their working pattern and
also it will help the workers to share their opinions and views with the management. If meetings
are set then employees are free to share their opinions which can also lead to high confidence
level among the workers. It will help to resolve the issue related to communication and also
bring improvement in the working pattern of the workers (Holmes & Stubbe, 2015).
Slack as a tool of communication
It is recommended that slack is also one of the techniques that can assist the staff to
communicate with the management. It is seen that management should take into consideration
this effective tool as it can help in boosting the interaction with the management. It is a platform
where the employees can easily with the higher authority and also they can solve their queries
and problems with the management. So, it can be said that to boost the communication process it
is important for the management to focus towards using the slack tool for communication so that
proper flow of communication can be maintained. This is the best strategy that can assist the
company in accomplishing the set goals and objectives in the competitive market. It is a platform
that can also help to boost the flow of communication among the employees (Huang & Wong,
2015).
Proper hierarchy should be structured
It is necessary for the management to focus on appointing the manager on every
department so that the employees can contact with the management easily. If they are facing the
issue in relation to the work then it would help them to contact the authority’s person. It can be
seen that of managers are appointed then it will help the workers to clarify their doubts which
will also lead to high productivity level and also boost the working structure of the employees in
relation to the overall working pattern of the company. It is necessary to appoint the higher
authority on every department so that flow of communication can be maintained and also the
queries of the employees can be resolved easily (Wright, 2016).
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Addressing performance issues
The performance issues faced by employees in Cosmos are a result of a number of factors
which are necessary to be addressed in order to make sure that the company is able to resolve
these issues in a timely manner. The company should focus on ensuring that it identifies the key
factors that lead to reducing the performance of employees. One of the key issues is strictness of
policies in the workplace, which creates a rigid workplace environment in which the employees
find it difficult to bring their issues to the top level management (Leblebici, 2012). It is
recommended that this issue can be resolved by the implementation of flexible organizational
policies, which gives freedom to employees and makes it easier for them to communicate with
the top level management. The flexibility should be given to employees in terms of their working
hours and the targeting setting.
The management should make sure that while setting the targets for employees, they
consult with the workers to evaluate their capabilities and experience to make sure that flexibility
is maintained in the operations (Kersley et al., 2013). The company should also make sure that
unnecessary burden should not be imposed on the workers in regards to the achievement of these
targets to make sure that the quality of their work did not deteriorate. Flexible working schedule
will also allow the employees to make sure that they maintain an effective work-life balance
which will reduce their mental stress, and it will positively affect their productivity (Kersley et
al., 2013).
The company should allow the employees to go on holidays with their family and friends
to make sure that they remain fresh while doing their work. They should not work for longer
hours since it could also adversely harm their productivity, and it makes them less creative as
well (Deery & Jago, 2015). The performance of the employees should be monitored accordingly,
which will allow the management to make sure that they help those employees who are lacking
behind in the achievement of their targets.
Adequate training facilities should be available for those employees that find it difficult
to work with high productivity to make sure that they are able to develop new skills and
knowledge which promotes their productivity in the workplace (AbuKhalifeh & Som, 2013).
Through performance appraisal, the management will be able to make sure that those employees
are rewards in Cosmos that work with high productivity and achieve their targets on a regular
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basis. They should receive both intrinsic and extrinsic rewards in order to make sure that they are
more likely to continue their performance in the future. This reward program will also encourage
other employees to address their issues and improve their performance to achieve their rewards
(Kapp, 2012). The culture of Cosmos should support healthy internal competition in which
employees should compete with one another which will also encourage them to put extra efforts
to improve their performance and it will also allow the management to resolve the issue of low
performance in the workplace by making sure that the corporate objectives are achieved on a
timely basis.
Eliminating discrimination from the workplace
Discriminatory practices in the organization create a negative workplace environment in
which employees are discouraged from achieving their targets since they did not feel like a part
of the organization (Ozeren, 2014). It also increases the issue of absenteeism, poor performance,
mental health challenges and others. Thus, Cosmos should focus on implementing effective
policies in order to address the issue of discrimination by making sure that the employees are
able to not discriminate in the workplace based on their individual differences such as race,
caste, age, gender, religion, disability or colour. Cosmos should implement the “Diversity and
Inclusion” policy in the workplace, which is focused on taking proactive measures in order to
reduce the issue of workplace diversity. As per these policies, the company should promote
diversity in different departments such as human resource, finance and accounting, management
and others (Dwertmann, Nishii & Van Knippenberg, 2016).
During the recruitment and selection process, the HR department should ensure that
candidates are not discriminated based on their individual differences, and they should receive
equal treatment. The hiring of women and members from the LGBT community should be
increased, and the management should make sure that they are not discriminated in the
workplace (Goyal & Shrivastava, 2013). Moreover, policies should be implemented in the
workplace to make sure that employees are only promoted based on their performance and
experience rather than their individual differences. Equal pay should be given to all the
employees in the workplace as per their performance and experience to make sure that they did
not receive preferential treatment based on their individual differences (Prauser & Mujtaba,
2015). Diversity training should also be given to the employees and the management to make
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sure that they learn how to avoid stereotyping among employees and promote diversity in the
workplace which will fuel innovation in Cosmos which is crucial for the company to achieve its
corporate objectives.
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Conclusion
It can be concluded that Cosmos is facing the issue related to motivation, communication,
discrimination and performance issue. These are the major issues that are faced by the company
and it is important to resolve these issues so that growth can be attained in the market. If these
issues are resolved then productivity and engagement level of the workers can be boosted. To
resolve these issues it is important to focus on the strategies so that it can be resolved easily. It is
recommended that company should focus on Maslow hierarchy of needs, slack tool as a
communication, Proper hierarchy should be maintained, meetings should be conducted, training,
rewards, performance appraisal and work life balance. If these strategies are considered then it
would be easy for the company to reduce the issues which will lead to higher performance level
of the employees and also control the functional operations of the business.
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