Importance of Knowledge of Organization Behaviour for Managers

This article discusses the importance of knowledge of organization behaviour for managers. It explains how having knowledge of organization behaviour can assist managers in managing human resources, boosting managerial skills, identifying individual personality traits, understanding relations between organization and its employees, managing workforce diversity, and improvising customer service.

Organization Behaviour
Do you think knowledge of organization behaviour is really important for a manager?

Organization Behaviour
In the present business era, it is important for the managers to have proper knowledge of
organization behaviour as it assists in managing the overall functions of the business.
Organization is considered as the place where employees have the main purpose to
accomplish a common goal. Hence, it can be said that to enhance employee’s productivity it
is necessary for the managers to have knowledge in relation to organization behaviour.
“Organization behaviour” can be defined as the systematic study of human behaviour in the
workplace (Devece, Palacios-Marqués and Alguacil, 2016). It is examined that without
having proper knowledge related to organization behaviour, the managers will not be able to
give their best towards the different operations of the company. In this paper, the discussion
will be made on the topic “knowledge of organization behaviour is really important for the
manager”.
It is noticed that there are reasons that states that understanding of organization behaviour is
important for manager. The first reason relates with managing the human resources. If
manager have the knowledge of organization behaviour then it will assist in boosting the
work related environment in the workplace. It helps in boosting the positive culture in the
company. If managers have the knowledge then they can easily predict the behaviour which
helps in achieving the effectiveness of the organization. If managers have the knowledge then
it would be easy for the managers to reduce the dysfunctional behaviour of the employees in
relation to absenteeism and dissatisfaction (Lehmann-Willenbrock et al., 2018).
The best example is of Tesco Company where managers have the knowledge of organization
behaviour concepts. The managers of Tesco, emphasizes on boosting the motivation of the
workers and their engagement level towards the work by considering the different theories of
motivation such as Maslow hierarchy of needs. Maslow hierarchy of needs is one of the
motivational concepts which are considered by the company to enhance efficiency and
productivity of the workers in relation to allocated task. In relation to Maslow hierarchy of
needs, the managers emphasizes on five stages in Tesco. In the first stage, the managers focus
on the basic needs such as providing monthly pay and also positive culture. In the next stage
which is security needs, the managers of Tesco emphasize on offering the security to workers
such as pension and sickness schemes and they ensure the health and safety in relation to job.
The third stage is social needs, in which organization focuses on team and group working at
various levels.
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Organization Behaviour
(Source: Tesco, 2019).
Tesco “Steering Wheel” examines the individual and group work and also enable the store
staff to work as a team. The fourth stage is self-esteem needs, in which the managers offer
value by giving self-respect and praise at the workplace. In this company, 360 degree
feedback is also considered to bring improvement in the productivity. The last stage is self-
fulfilment stage, in which the managers of the company plan to provide personal
development plan, recognize the skills and talents and also offer career progression programs.
So, these are the stages which are considered by the manager of Tesco. These concepts are
related with motivation which is a part of organization behaviour and by having proper
knowledge of this the managers can easily accomplish the set targets or goals in the highly
competitive business environment (Tesco, 2019).
The knowledge of organization behaviour also assists in boosting the managerial skills. It
helps in creating leaders and also it has a major role in self-development, which is one of the
essential parts of organization behaviour. If the manager have proper knowledge of
organization behaviour then it would be easy in getting the perspective of the human values
and their ethics. Communication is also one of the factors that come under organization
behaviour and if communication skills are present then it can help the managers to create the
teams which can lead to higher productivity and success ratio of the company. Therefore, it
can be said that by having proper knowledge of organization behaviour the managers can
explain the overall functions of the business to their team members which can assist them in
boosting the market share and also efficiency of the employees towards their assigned work
(Serenko and Bontis, 2016).
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Organization Behaviour
The next reason relates with identifying the individual personality traits. It is important for
the managers to identify the individual personality traits so that it could be easy to develop
human resource management techniques. If managers have the knowledge related to
organization behaviour then they will emphasize on the individual traits. If individual traits
are identified then relevant training needs of the employees can be identified which can assist
to enhance the skills and knowledge of the employees towards the work (Sun and Chen,
2017). Therefore, it can be said that it is important that managers should have the knowledge
related to organization behaviour as it can assist in focusing on the individual personality
traits.
One of the examples can be Wesfarmers Company. It is examined that the managers
emphasizes on the personality traits of the workers at the time of giving training. Wesfarmers
is committed to offer skills based training and leadership development to their workers. But
on the other hand, the managers of the organization decided to offer job specific training
opportunities and also general training opportunities which emphasizes on the areas linked
with technical skills, team work, customer service and also leadership. These programs are
provided to the workers who work part time, full time and also to the casual workers. Also,
on the other hand, Wesfarmers leadership model and development approach do not aim to
consider leadership “perfection” where the leaders should be good. But, they give support to
the leaders or the managers to be conscious of their own strengths and development areas.
This also helps managers to boost their skills in relation to the different concepts of
organization behaviour (Wesfarmers, 2019). Therefore, it can be said that it is one of the
effective approach considered by the company that helps the workers and also the employees
to give their best towards the assigned work.
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(Source: Wesfarmers, 2019).
Organization behaviour also has an important role in understanding the relations between
organization and its employees. If managers have the knowledge in relation to organization
behaviour then it would be easy for them to maintain the relationship between organization
and its employees. Organization behaviour assist in having proper understanding of relation
with the employees which also result in the overall development of better human resource
strategies which can boost the positive working culture, employee loyalty and also enhance
the overall value of the company. If managers have the knowledge, then they can positive
right direction to their employees which can result in the high success ratio in the competitive
business world (Bolander et al., 2015).
It is analysed that knowledge of organization behaviour is necessary for the manager in
relation globalization. Due to globalization, the operations of the organization are not
managed in one country. The job of the manager is varying with the expansion of business
operations. For example, Volkswagen designs its car in Mexico, Mercedes and BMW in
South Africa. So, due to globalization the manager has to face various issues linked with
management styles and ethics. In relation to this, it is necessary for the managers to have
proper knowledge of organization behaviour as it assist to become flexible and also proactive
towards the work performed by the company on the global platform (Malik., Butt and Choi,
2015)
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Organization Behaviour
The knowledge of organization behaviour is also important for managing the work force
diversity. The companies are heterogeneous mix of employees in relation to age, gender and
race. To manage the workforce diversity it is necessary for the managers to have proper
knowledge of the organization as they have to deal with the employees who belong from
different ethnic cultures. Organization behaviour can help the managers to deal with the work
force diversity by focusing on promoting awareness, diversity skills and also gender
diversity. Therefore, it can be said that it is necessary for the managers to have knowledge of
organization behaviour as it helps to deal with the people of different culture and ethics
(Yoon, Jang and Lee, 2016).
If managers have the knowledge in relation to organization behaviour then it would be easy
to bring improvisation in the customer service. There are many employees who work in work
sector and their job in this sector is demanding as in this there is direct interaction with the
customers. In this case, the top management has to ensure that employees focus on their
activities that boost the satisfaction level of the customers. If managers have proper
knowledge of organization behaviour then it will help to bring improvisation in customer
service and also organization performance.
By analysing the entire paper, it can be concluded that it is important that managers should
have proper knowledge of organization behaviour as it help them to grow in the highly
competitive business world. If they have the knowledge then they can deal with different
employees and can also create positive culture in the workplace by motivating the employees.
So, it is necessary for the manager to have knowledge as it can assist the company to grow in
the competitive business world.
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