Conflict Management and Organizational Behaviour Assignment
Added on 2020-05-01
11 Pages2348 Words83 Views
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Running Head: Organizational Behaviour Organizational Behavior and Management
Organizational Behaviour 1Table of Contents1.0 Introduction................................................................................................................................22.0 Conflict Management in Organization......................................................................................22.1 Conflict management process and resolving techniques.......................................................22.2 Definition of conflict management and abilities of leaders to resolve the conflict...............42.3 Organizational Communication and conflict management....................................................52.4 Summary of key points..........................................................................................................63.0 Practical Implications of managers............................................................................................74.0 Reflection...................................................................................................................................75.0 Conclusion.................................................................................................................................86.0 References..................................................................................................................................9
Organizational Behaviour 21.0 IntroductionConflict is the dispute which arises due to various reasons within a workplace. Generally,conflict arises due to non-understanding between the employees of the organization, due topersonal issues too, conflicts could generate, etc. There are number of reasons through whichconflicts may arise within the workplace of the organization. Conflict management is the processunder which the compromise is being made between the conflicted parties. This process isgenerally implemented and regulated by the organizational management in order to prevent thenegative effect of the conflict on the organization. Under this literature review, conflictmanagement process will be discussed from the four articles. 2.0 Conflict Management in Organization2.1 Conflict management process and resolving techniques Research conducted by Tjosvold, Wong & Chen (2014), describe that conflictmanagement is an easy task and it can be done by the management team of the organization.They need to adopt certain controlling measures through which appropriate notifications couldbe obtained from the workplace. This will help the organization in the scenarios of conflicts; theycan take appropriate actions as per the situations which will reduce the chances of arisingconflict as well as chances of negative impact over the organization will also be reduced. Moderntechniques such as involvement of all employees of the organization in the decision makingprocess of the organization also leads to conflicts between employees, teams, etc. When oneteam’s suggestion is overruled and other team’s suggestion will be considered on the prioritybasis then it may leads to the conflicts due to immaturity of the teammates as well as due to lack
Organizational Behaviour 3of collaboration within the teams of the organization (Bauer & Erdogan, 2012). Conflict alsoarises due to various acts of the organizational management such as introduction of uncertainpolicy within the workplace, amendments made in the incentive or bonus policies, etc. In thesesituations, organization needs to consult with an outsider or the team hired for resolving conflictbetween the organizational members. According to Vollmer & Seyr (2013), various controversies will be discussed in anorganization because these are the major reasons for generating conflict within the workplace.Business organizations need to face number of challenges and the opportunities in the globalmarket while performing their general functionalities. Conflict arises between two people of theorganization due to different ideologies, unique conclusions given by them, etc. Major impact ofthe conflict affects the performance of the organization. Number of approaches, methods andstrategies could be used in order to make conclusions over the constructive conflicts andcontroversies. Collaborations in the teams are quite necessary and this should be maintained forenhancing the performance of the organization. With regards to reduce the conflicts between theteams, organization takes support of conflict management process (Mullins, 2013).As controversies is the primary reason for generating the conflict between the employeesand this has been observed that the origin of controversies are learning, productivity,interpersonal relationships, and decision making. Constructive controversies arise due tointerpersonal relationships. Learning is another crucial factor which affects the relationship ofemployees and managers and then dispute arises. Apart from this, it also affects the performanceof the organization. Productivity is another vital element which leads to constructivecontroversies. Decision making process affects the organizational performance due to lack ofcollaboration in the teams of the organization. Authors of this article have provided certain
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