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Organizational Behaviour Process

   

Added on  2021-04-24

38 Pages8978 Words23 Views
Organizational Behavior

Running Head: Organizational BehaviourP a g e | 1Executive SummaryThe topic of the assignment revolves around managing the process of organizational change and the planned management process. It has to be ensured that change takes place smoothly in the organization heckling with the problems of employee non-cooperation and resistance to change.As a CEO of the KFSHRC hospital, the purpose lies to understand and analyse the present organizational structure of the organization and implement changes wherever necessary. It is one of the largest hospital of Riyadh and Jeddah, which has been serving people from 1975.The main subjects as highlighted in the report are; The organization structure of the hospital, mission, vision, goals and objectives of the organization, defining the corporate structure, identifyingthe area of planned change, finding out the visible and invisible control system of the hospital, describing the resistance to change and how to overcome them, finding a right strategy through the force field model, ways to influence the stakeholders and in the end the impact of IT in the hospital sector. All the points are covered in detailed as per the purview of the assignment and will give a comprehensive understanding of the concepts of organizational behaviour and change management.The report is summarised by recommending to the board addition of marketing, PR and Research and development wing to work on the brand awareness, leverage the brand image of the hospital and consistently work towards strengthening the innovation in the healthcare sector and offer patients with highly effective and efficient healthcare services.

Running Head: Organizational BehaviourP a g e | 2Table of ContentIntroduction...........................................................................................................................................7Current Organizational Chart.................................................................................................................8Vision.....................................................................................................................................................9Mission Statement.................................................................................................................................9Corporate structure.............................................................................................................................10Vertical Organization Structure.......................................................................................................10Top down Management..............................................................................................................10Rules and relationships................................................................................................................10Competitive advantage................................................................................................................10Dynamic in nature.......................................................................................................................11Horizontal Organization Structure...................................................................................................11Workplace culture.......................................................................................................................11Teamwork....................................................................................................................................12Incentives for performance.........................................................................................................12Workplace culture.......................................................................................................................12Departmentalization Organization..................................................................................................13Customer.....................................................................................................................................13Functions.....................................................................................................................................13Location.......................................................................................................................................13Product........................................................................................................................................14

Running Head: Organizational BehaviourP a g e | 3Organigram......................................................................................................................................14Organizational Structure of KFSHRC................................................................................................14Planned Change in the organization....................................................................................................14Recognizing the need for the change..............................................................................................14Development of goals for Change...................................................................................................15Selection of a change Agent............................................................................................................16Diagnosing the current environment...............................................................................................16Select an implementation method of Change.................................................................................16Developing a plan............................................................................................................................16Implementing the plan....................................................................................................................17Following the plan and evaluation...................................................................................................17Corporate Culture................................................................................................................................17Schein Model for Organizational Culture.........................................................................................18Artefacts and symbols.................................................................................................................18Espoused values..........................................................................................................................18Assumptions................................................................................................................................18Pillars of Corporate culture- KFSHRC Hospital.................................................................................18Vision...........................................................................................................................................19Values..........................................................................................................................................19Practices......................................................................................................................................19People..........................................................................................................................................19Narrative......................................................................................................................................20

Running Head: Organizational BehaviourP a g e | 4Place............................................................................................................................................20Leadership Style...............................................................................................................................20Transformational Leadership Style-Chairman..............................................................................20Democratic Leadership-CEO........................................................................................................21Control System....................................................................................................................................21Visible control Systems....................................................................................................................21Invisible Control Systems.................................................................................................................22Types of Resistance encountered in Organizational Change...............................................................22Resistance to organizational Change...............................................................................................22Type of Resistance...........................................................................................................................23Logical Resistance................................................................................................................23Physiological or Emotional Resistance.................................................................................23Sociological Resistance........................................................................................................23Causes of Individual resistance........................................................................................................23Sources of Organizational resistance to Change..............................................................................23Strategies to overcome the resistance to change............................................................................24Conflict Resolution..............................................................................................................................24Change the structure.......................................................................................................................25Change the composition of the team..............................................................................................25Consider the majority rule...............................................................................................................25Solving the problem.........................................................................................................................25Conflict Handling Styles...................................................................................................................26

Running Head: Organizational BehaviourP a g e | 5Avoidance....................................................................................................................................26Accommodation..........................................................................................................................26Compromise................................................................................................................................26Competition.................................................................................................................................26Collaboration...............................................................................................................................27Choosing the Right Strategy-Force Field Model...................................................................................27Force –Field Analysis........................................................................................................................27Key Stakeholder and Methods to influence.........................................................................................29Influencing the stakeholders’..........................................................................................................30Effect on Organization due to IT..........................................................................................................30Positive Impact of IT in Industry......................................................................................................30Social media marketing & Customer care....................................................................................30Intelligently integrated hospital management systems...............................................................30Increased accessibility due to mobile phones.............................................................................31Hi-Tech devices for customer treatment.....................................................................................31Negative of IT...................................................................................................................................31More knowledge is destruction...................................................................................................31Conclusion & Recommendation..........................................................................................................31References...........................................................................................................................................33Table of FigureFigure 1 Organizational Chart (Kfshrc, 2018).........................................................................................8Figure 2 Showing an Example of Vertical organization structure........................................................11

Running Head: Organizational BehaviourP a g e | 6Figure 3 showing an example of Horizontal organization structure....................................................12Figure 4 Showing an Example of Departmentalization........................................................................13Figure 5 showing the stages of planned change..................................................................................15Figure 6 Shows the Stages of resistance to Change.............................................................................23Figure 7 Showing the Force Field Analysis...........................................................................................27Figure 8 Indicating Change and Stakeholder management.................................................................29

Running Head: Organizational BehaviourP a g e | 7IntroductionKing Faisal Specialist Hospital and Research Centre is one of the finest tertiary/quaternary care and referral hospital based in Riyadh, Saudi Arabia. It is one of the largest government funded hospital which was established way back in 1975 and boasts an operational capacity with over 1600 beds. The hospital is committed to provide quality medical facilities to its patients, and the hospital has been largely successful in raising the envelope of medical services in and around the Gulf. The hospital was established in the year 1970; the founding stones of the hospital were laid by King Khaled Ibn Andulaziz Al Saud. During the year 1973-85 the hospital was administered by the HospitalCorporation of America, the year 1985 saw hospital’s responsibility and administration being taken by the national team. The hospital has been facilitated a number of times for its excellence in services and numerous breakthrough it achieved in its tenure. Dr Tawfiq bin Fawad Al Rabiah sits on the chair and has a strong resolute team of trusted doctors and management experts. The hospital has now two centres; one is Riyadh and the other one in Jeddah.The objective here of the report is to understand the principles of Organizational behaviour; this includes the structure, governance, mission, vision and the culture of the organization. All the information will be analysed theoretically and put in perspective with the Hospital. The report will further focus on change management, conflict resolution in the organization and the type of resistance one can encounter in the organization. At the end of report, key stakeholders will be identified and strategy to manuvere them, further analysis will be the impact of change in technology in the organization.The report will be comprehensive in nature, covering all the points mentioned at length. The theoretical concept of organizational behaviour will blend into the ideology and the current practices

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