ASSIGNMENT ON WHAT IS LECTURE ANALYSIS.

Running head: LECTURE ANALYSIS
Lecture Analysis
Name of the Student
Name of the University
Author Note

LECTURE ANALYSIS1
Table of Contents
Week 1.............................................................................................................................................5
ITSM (IT Service Management).................................................................................................5
Best Practices...............................................................................................................................5
Good Practices.............................................................................................................................6
ITIL (IT Infrastructure Library)...................................................................................................6
Service Lifecycle.........................................................................................................................6
Values..........................................................................................................................................7
Service Assets..............................................................................................................................7
Service Model..............................................................................................................................7
Generic roles in ITIL...................................................................................................................8
Week 2.............................................................................................................................................8
Governance and risks...................................................................................................................8
ITIL Framework......................................................................................................................8
Service strategy............................................................................................................................9
Key components......................................................................................................................9
Beneficial factors...................................................................................................................10
Potential aspects.....................................................................................................................10
Objectives..............................................................................................................................10
Service Packages.......................................................................................................................10

LECTURE ANALYSIS2
Service Option...........................................................................................................................10
Service Automation...................................................................................................................11
Service Design...........................................................................................................................11
Service Transition......................................................................................................................11
Purpose..................................................................................................................................11
Objectives..............................................................................................................................12
Challenges..............................................................................................................................12
Week 3...........................................................................................................................................12
Service Operation......................................................................................................................12
Four Balances........................................................................................................................12
Processes................................................................................................................................13
Functions................................................................................................................................13
CSI (Continual Service Improvement)......................................................................................13
Purpose..................................................................................................................................13
Objectives..............................................................................................................................13
Business values......................................................................................................................14
BRM (Business Relationship Management).............................................................................14
Purpose..................................................................................................................................14
Objectives..............................................................................................................................14
Key activities.........................................................................................................................14

LECTURE ANALYSIS3
SLM (Service Level Management)...........................................................................................14
Week 4...........................................................................................................................................15
Financial management of IT services........................................................................................15
Purpose..................................................................................................................................15
Objectives..............................................................................................................................15
Budgeting, accounting and charging.....................................................................................15
Demand management................................................................................................................16
Purpose..................................................................................................................................16
Objectives..............................................................................................................................16
Demand fluctuations..............................................................................................................16
Strategic Level.......................................................................................................................16
Metrics and roles....................................................................................................................17
Week 5...........................................................................................................................................17
Capacity Management...............................................................................................................17
Purpose..................................................................................................................................17
Objectives..............................................................................................................................18
Sub processes.........................................................................................................................18
Metrics and roles....................................................................................................................19
Continuity Management (ITSCM)............................................................................................19
Purpose..................................................................................................................................19

LECTURE ANALYSIS4
Objectives..............................................................................................................................19
Business Impact Analysis......................................................................................................19
Risk Management..................................................................................................................20
Metrics and roles....................................................................................................................20
Week 6...........................................................................................................................................20
ISM (Information Security Management).................................................................................20
Purpose..................................................................................................................................20
Objectives..............................................................................................................................21
Security policies.....................................................................................................................21
Facilities management...........................................................................................................21
Metrics and roles....................................................................................................................21
Problem Management................................................................................................................21
Purpose..................................................................................................................................22
Objectives..............................................................................................................................22
Techniques.............................................................................................................................22
Seven step improvement process...............................................................................................22
Week 7...........................................................................................................................................23
Metrics and measurements........................................................................................................23
Deming cycle.............................................................................................................................23
Plan........................................................................................................................................23

LECTURE ANALYSIS5
Do..........................................................................................................................................23
Check.....................................................................................................................................24
Act..........................................................................................................................................24
References......................................................................................................................................25