Unit 12 Organizational Behaviour

Unit 12 Organizational
behaviour

CONTENTS
INTRODUCTION .....................................................................................................................................3
TASK – 1.................................................................................................................................................3
Impact of culture, politics and power on behaviour of individual and team performance ..............3
TASK – 2.................................................................................................................................................5
Analysing content and process theories of motivation for effective attainment of goals of Waitrose
...........................................................................................................................................................5
TASK – 3.................................................................................................................................................8
Cooperating effectively with others ..................................................................................................8
TASK – 4...............................................................................................................................................10
Applying the concepts and philosophies of organizational behaviour.............................................10
CONCLUSION ......................................................................................................................................12
REFERENCES ........................................................................................................................................13

INTRODUCTION
Speaking in relation with organizational behaviour, it is being referred as observation
of the performance of an individual and understanding the way people react to other workers
in the workplace. Behaviour of an individual is being influenced by culture, structure of the
organization and behaviour of others in the firm. Thus, it is crucial for the companies to make
its workers motivated and loyal in regards with the brand in order to sustain behaviour of a
specific individual to some extent (Miner, 2015). In the present research study, Waitrose one
of the leading super markets of UK will be considered. The super market is famous for its
capable and skilled workforce and quality services throughout the globe. The report will
going to analyse the influence of culture, power as well as politics on the behaviour of team
and individual. Additionally, focus will also be made on different content as well as process
theories of motivation which support the business in attaining pre-determined goals and
objectives. Other than this, the current study will also analyse factors that helps in making
effective team. The final part of the research report will evaluate concept and philosophies of
organizational behaviour in the context of Waitrose.
TASK – 1
Impact of culture, politics and power on behaviour of individual and team performance
Impact of culture
The influence of culture of Waitrose on the individual & team behaviour and
performance can be explained with the help of Handy’s typology: explanation is being done
underneath:
 Power culture – Such type of power culture is being prevalent in organization in the
form of autocratic leadership. The decision making is done very quickly as only one
person is accountable to make decisions. Additionally, these organizations makes use
of incentives as well as bonuses to motivate and reward their workers. In regards with
Waitrose, it does not makes use of power culture as it is a super market chain and
autocratic leadership will not going to work (Anand, Vidyarthi and Rolnicki, 2018).
 Role Culture – Role culture is suitable for the firms which undertakes bureaucracy.
The process of decision making is generally slow as they are afraid of taking risk.
Waitrose makes use of this culture as it has tall hierarchical structure and as per roles,
power is being allotted. For example, the manager of the super market enjoys the
responsibility of making decisions however the sales force are concerned only with
sales and are not in a position to make decisions.

 Task Culture – In this type of a culture, teams are being developed for performing
particular activity. Waitrose can also make use of task culture because they have
varied departments such as marketing, sales, finance and human resource. Specific
target for each and every department can be made wherein they will work as a team to
attain the desired goal.
 Person Culture – This is being referred as the culture wherein goals are given less
importance and organizations are more concerned towards the satisfaction level of
employees. Waitrose cannot make use of this type of culture because in super market
chains, workers are required to be coordinated with each other for the growth of the
firm.
Since, Waitrose is a super market chain role culture is being followed by them as it is
more suitable for the growth of the company. However, they can also make use of task
culture for attaining some of their specific departmental targets.
Impact of power
The impact of power can be explained seeking help from French and Raven’s model:
 Coercive power – This power is concerned with dictatorship wherein leaders give
punishments to their followers. Such type of culture is not followed in Waitrose
 Reward power – This involves asking needs of the employees and allotting task so
that they fulfil their needs. Such type of power is also not prevalent in the super
market because it might leads in demotivation among the workers as leaders might
punish them for non-fulfilment of the task.
 Legitimate power – This signifies that the highest authority in the organization has
supreme amount of power. This power is also not followed in the super market as it is
generally used in organizations which have autocratic leaders.
 Referent power – This involves hiring of people that can act as a role model for other
workers. This is being used in the company because the leaders are very attractive and
ethically correct. Workers are attracted by their personalities as they are well-qualified
and experienced. With this, both organizational as well as individual goal can be
accomplished.
 Expert power – In this type of power, experts are being appointed to work in a team to
offer guidance to the team members to attain their specific gaols or activities. Such
type of power is being adopted at Waitrose. Expert in the particular field understands
each and every condition, problem and their solution and suggest best options to the