Lead and Manage Organizational Change

This report discusses about the concept of organizational change in the light of the organizational change that the company Fast Courier intends to undertake. The concerned organization has identified that for the improvement of the services that it offers to the customers it needs to use the GPS, PDA systems. In addition to this, the use of one driver policy and automatic lift gates would also help the concerned organization in a significant manner.

Running head: LEAD AND MANAGE ORGANISATIONAL CHANGE
Lead and Manage Organizational Change
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1LEAD AND MANAGE ORGANISATIONAL CHANGE
Executive Summary
This report discusses about the concept of organizational change in the light of the
organizational change that the company Fast Courier intends to undertake. The concerned
organization has indentified that for the improvement of the services that it offers to the
customers it needs to use the GPS, PDA systems. In addition to this, the use of one driver
policy and automatic lift gates would also help the concerned organization in a significant
manner. They would not only reduce the work of the drivers but at the same time the
concerned company can use the spare drivers for the new trucks that it is acquiring. However,
there are various factors like salary disputes, effective training and others that the concerned
organization needs to take into effective consideration for the process of the integration of
these changes within the organization. In addition to these, the effective use of the consulting
model can at the same time help the concerned organization in a significant manner.
Furthermore, to improve its performance the concerned organization can use various tactics
like raising the salary of the drivers, providing incentives and perks to them, undertaking
structural changes, consultation with the unions, enhancing the engagement level of the
employees and others.

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Table of Contents
Introduction................................................................................................................................4
Identifying Change Requirements for Fast Track Couriers.......................................................4
Strategic Plan and Goals of Fast Track Couriers.......................................................................5
Implement PDA usage...........................................................................................................5
Implement GPS System.........................................................................................................5
Implement 1 person/truck policy using automatic lift gates..................................................5
Promotion and Development of human resources.................................................................6
Fast Track Couriers Performance against Strategic Goals.........................................................6
People.....................................................................................................................................6
Processes................................................................................................................................7
Technology.............................................................................................................................8
Structure.................................................................................................................................8
Fast Track Trends Impacting Organization Objectives.............................................................8
Trends.....................................................................................................................................8
Impact of External Trends on the Organization...................................................................10
Major operational change requirements Fast Track Courier’s.................................................10
Changes due to performance gaps........................................................................................10
Experts needed to bring Fast Track Courier’s..........................................................................11
Consulting Model.....................................................................................................................12
Recommended Changes for Fast Track Courier’s...................................................................12

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Review and Prioritization.........................................................................................................13
Priority management Matrix....................................................................................................13
Summary..................................................................................................................................14
References................................................................................................................................15

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Introduction
The process of organizational change has gained a significant amount of prominence
in the present day business world and is mainly used by the diverse business enterprises for
the integration of the required changes within the within the fold of the organization (Dai
2014). Furthermore, at the same time it is seen that the diverse organizations in order to adapt
themselves to the changing landscape of the business world and at the same time to integrate
the required changes within the framework of their organization resort to the use of this
particular process (Bukie 2017). However, for the effective use of this particular process the
diverse organizations not only needs to undertake a thorough review of the core competencies
of their organization but at the same time needs to ensure the fact that the changes that they
are trying to implement are in synchronicity with the strategies followed by them (Ducret
2014). This report will focus on the changes that the company Fast Track needs to make and
also the manner in which they need to integrate these changes.
Identifying Change Requirements for Fast Track Couriers
The organization Fast Tract Couriers is one of the best ones of the nation of Australia
and is known for the quality of the delivery services that they provide to the customers.
However, in the recent times the concerned organization is willing to expand its business by
almost 7.5% by extending the services that they normally providing in the city of Sydney as
well. This will require the concerned organization to incorporate the usage of automatic lift
gate, PDA and GPS within their trucks. This is likely to enable the company to operate their
trucks with one driver only and at the same time it would enable the concerned company to
use the extra drivers for the new 8 trucks that it is hoping to purchase. At the same time HRs
of the organization will have to educate the drivers so that they follow the various safety
requirements for the conduct of their job roles. These methods are likely to help the

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concerned company to not only improve the quality of the delivery services provided by them
but at the same time to expand their business in Sydney as well.
Strategic Plan and Goals of Fast Track Couriers
Implement PDA usage
The effective usage of the Personal Digital Assistance (PDA) is likely to enable the
concerned company to know location of the truck drivers and also the status of the delivery
packages in a much more effective manner (Luo, Tu and Huang 2016). Furthermore, the
usage of this particular technology is at the same time likely to help the truck drivers as well
in the best possible manner to convey the important messages as well as information to the
concerned company and also to interact in a much better manner with the organization (Luo,
Tu and Huang 2016).
Implement GPS System
The implementation of the GPS technology would help the truck drivers in a
significant manner to deliver the packages not only within the stipulated time frame
prescribed to them but at the same time deliver better services to the customers (Wang, Zhang
and Mu 2016). Furthermore, majority of the times it is seen that the drivers because of the
lack of knowledge of the routes take the wrong route and this affects the process of timely
delivery of the packages in a significant manner (Wang, Zhang and Mu 2016). Thus, the
effective usage of the GPS is likely to help the concerned organization in the process of their
business.
Implement 1 person/truck policy using automatic lift gates
The company takes the help of two drivers within each of the trucks so that the drivers
are not only being able to load and unload the delivery packages in a much more effective

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manner and at the same time to reduce the work load. However, the integration of the
automatic lift system would help the drivers to load and unload the packages in a much better
manner and at the same time will help to reduce the work related accidents and health
hazards. Furthermore, the use of this particular technology will enable the concerned
organization to utilize the extra drivers for the 8 new trucks that they are planning to use for
the process of the expansion of their business in Sydney.
Promotion and Development of human resources
The HRM team of the concerned organization by means of providing the right kind of
information and also personal development training to the individuals can not only improve
the quality of the services offered by them to the customers but at the same time reduce the
number of work related accidents and health hazards (Jing and Zhu 2017). Furthermore, the
promotion of the best industry practices can at the same time improve the individual
performance of the employees as well (Jing and Zhu 2017). The HRM can provide training to
the truck drivers about the manner in which they could use the PDA and GPS technologies
for the process of their work. In addition to these, it is seen that the performance level of a
well trained employee is always better than the non-trained ones and thus by providing
effective training to the truck drivers the concerned organization will be able to gain in a
significant manner and will at the same time be able to reduce the number of strikes and
worker’s disputes (Sugie et al. 2017).
Fast Track Couriers Performance against Strategic Goals
People
It is seen that there is a discrepancy between the salaries that are being offered to the
drivers and the employees who work in the offices of the concerned organization.
Furthermore, at the same time it is seen that there are drivers who not only undertake longer

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routes and the assistant drivers are not always helpful. Thus, there is a possibility that the
drivers can form two groups which can hamper the production level of the organization in a
significant manner. However, all the drivers get the same amount of salary inspite of the
difference in the nature of the work that they need to perform and this can cause dispute
between the drivers and the company and also among the different drivers itself. Moreover,
the management and the HRM team of the concerned are unable to provide the basic facilities
to the concerned drivers like effective training, personal development sessions and others
since most of the time the workers are on the road. This directly affects the performance level
of the employees and thereby the overall organizational performance as well.
The drivers because of the salary disputes can go on strike and this can affect the
performance level of the company in a significant manner. Furthermore, the lack of effective
coordination between the various drivers because of the salary disputes can at the same time
affect the delivery of the packages and this can again affect the performance of the company.
Thus, the breaking up of the two drivers team would not only help the concerned company to
overcome these issues related to work and payment but at the same time will help them to use
the extra drivers for the expansion of the business that they are planning.
Processes
The one truck one driver policy will require the drivers to operate their trucks in an
independent manner and at the same time take the onus of the entire delivery on themselves.
Furthermore, presently it was seen that the organization takes the help of two drivers who
help each other in the process of loading and unloading of goods but at the same time for the
purpose of driving as well. However, one driver policy will help the company to use the extra
drivers for driving the 8 new trucks that it is intending to use for the process of their
expansion in Sydney.

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One of the major works that the drivers did in order to driving the trucks was to load
and unload the packages. This not only takes a lot of effort on the part of the drivers but at the
same time causes health hazards and accidents and at the same time it takes two drivers for
one truck for this very reason. However, the use of the lift gates policy would resolve this
issue by helping the drivers to load and unload the packages using this particular tool and
thus the trucks can be operated using one driver only.
Technology
The company before the implementation of the use of the PDA and the GPS
technologies needs to test the manner in which the drivers can use them in an effective
manner. Thus, the concerned organization can request the drivers to use these two
technologies for atleast one month and then give their feedback on the effectiveness of these
technologies.
Structure
The organization and the HRM team of it can introduce various kinds of personal
development and other kinds of training sessions for the truck drivers which will help the
drivers to perform in a much better manner. Furthermore, the effective use of the feedback
system can also help the drivers in a significant to convey the required that they want the
concerned organization should undertake.
Fast Track Trends Impacting Organization Objectives
Trends
The recent trends within the delivery industry indicate that the concerned organization
provides salary to the truck drivers, which is higher than the other organizations (Valaei,
Rezaei and Shahijan 2016). However, at the same time it is seen that the other organizations

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take the help of the GPS and the PDA technologies within their trucks so that the drivers are
not only being able to effective services but at the same time ensure that the products are
delivered to the customers at the time which has been stipulated to them. Furthermore, at the
same time it is seen that the integration as well as the effective usage of these technologies
has not only enabled the diverse courier organizations to provide cost effective services to the
customers but also to provide timely services as well (Valaei, Rezaei and Shahijan 2016). In
this particular juncture it needs to be said that although the organization under discussion here
is known for the timely as well as cost effective services that it offers to the customers yet at
the same time it is seen that there is are various kinds of time related issues which the
concerned organization can easily overcome through the effective usage of these technologies
(Valaei, Rezaei and Shahijan 2016). However, the HRM as well as the management team of
the concerned organization would at the same time have to provide effective training to the
drivers so that they are being able to use them in an effective manner.
The diverse kinds of salary disputes that the drivers normally complain about will also
have to be taken into effective consideration by the concerned organization. For example, in
the majority of the organizations it is seen that the drivers are provided salary on the basis of
the distance that they need to cover for the delivery of the packages and in addition to these
there are some extra incentives as well as perks for them as well for undertaking urgent
deliveries (Lou, Zhang and Song 2015). However, in the organization under discussion here
the drivers have fixed salary of $35,000 per annum and no other kinds of incentives or perks.
This gives rise to various kinds of salary related disputes among the drivers since it is often
seen that there are various drivers who need to cover more distances than the other for the
delivery of the packages. This has an adverse effect on the performance level of the drivers
since researches have shown that money is one of the primary motivators for the individuals
(Lou, Zhang and Song 2015). Thus, the concerned organization can improve the performance

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level of the drivers by not only increasing their salaries but at the same time by providing
various kinds of perks and incentives to them.
Impact of External Trends on the Organization
It is pertinent to note that the drivers are not always very supportive of the usage of
the technologies like PDA and GPS and generally do not like to use them. Furthermore, at the
same time it is seen that the usage of these technologies not only requires extra training but
also added effort on the part of the part of the individuals which they are not always willing
to put in. This is one of the major reasons for the disputes that exists between the drivers and
the organizations for the usage of these technologies.
The salary offered by the concerned organization is higher in comparison to the ones
which are being provided by the other companies of NSW. However, at the same time it is
seen that the concerned organization does not provides any extra incentives or perks to the
drivers for undertaking urgent deliveries and also the long distance ones. This gives rise to
the salary related disputes which has become a common part of the concerned organization.
Major operational change requirements Fast Track Courier’s
Changes due to performance gaps
The concerned organization needs to integrate various kinds of changes within the
framework of their organization in order to overcome the performance gaps like the effective
usage of the technologies of GPS, PDA and others. In addition to this, providing various
kinds of on-job trainings, use of the one driver policy and others can also help the concerned
organization to cover the performance gap in an effective manner. The use of these measures
will enable the concerned organization to compete in an effective manner with their
competitors. Furthermore, these will at the same time provide new business opportunities to

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the concerned organization like providing low cost services to the customers, timely delivery
and others. At the same time it is likely that the effective use of these measures would help
the concerned organization to provide timely delivery to the customers and thereby help them
to attain sustainability.
The changes which can be integrated within the concerned organization because of
management decisions are one driver policy, use of GPS, PDA and others. The effective use
of these measures will not only provide the above mentioned benefits but at the same time
would enable the management team of the concerned organization to manage the different
drivers and also the work that they do in a much more effective manner. This is likely to help
the concerned organization to improve its performance in an effective manner through the
improvement of its delivery system.
Experts needed to bring Fast Track Courier’s
The organization under discussion here requires the help of various kinds of experts to
help them in the integration of the desired changes and also to improve the performance of
the organization.
 Human resources specialist: These experts are likely to help the concerned
organization to resolve the salary and other kinds of disputes that they are facing.
Furthermore, they would at the same time help in the improvement of the organization
and the employee relations.
 Marketing Experts: These experts are likely to help the concerned organisation to
identify the customer base on which they need to focus to improve the prospects of
their business. Furthermore, they would also help the concerned organisation in the
formulation of the kind of strategies that they need to follow for the process of their
business in order to have better chances of gaining success.

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 Financial Experts: These experts are likely to help the concerned organisation by
providing advice regarding source funding and also in the formulation of the budget
plans and others.
Consulting Model
The organization under discussion here can take the help of the concept of Process
Consultation. This particular concept can be defined as the use of a professional expert for the
improvement of the efficiency of the diverse processes of a particular organisation within the
inherent objective of improving its overall performance level (Wang, Dessouky and Ordóñez
2015). The concerned organisation through the effective use of this particular method will be
able to enhance the efficiency of the delivery system through the improvement of the various
processes involved in the concerned process.
Recommended Changes for Fast Track Courier’s
 Raising salaries and providing incentives would enable the concerned organization to
motivate the drivers to undertake urgent as well as long distance deliveries. This will
at the same time motivate the drivers to provide timely delivery services to the
customers.
 Regular Consultation with the union: This is likely to help the concerned organization
to understand the grievances as well as the needs the drivers. Furthermore, by having
a thorough idea about the needs and the grievances of the drivers the concerned
organization would be able to implement the necessary changes which will help them
to work in a much better manner.
 Structural Changes: The concerned organization can create various kinds of teams
within their organization like a team of drivers, a team of helpers and others. This will

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not only improve the quality of the work which is being done but at the same time the
overall performance of the organization as well.
 Inclusion of drivers in organizational activities: This will help the organization to
increase the engagement level of the employees and thereby improve their
performance.
Review and Prioritization
The General Manager, CFO and others will have to be informed about the changes
that the concerned organization is planning to integrate within the organization. The
recommended changes for the concerned organization are-
 Use of one driver policy
 Use of automatic lift gates
 Use of PDA and GPS
 Providing effective training to the drivers
Priority management Matrix
Figure 1: Priority management Matrix
Source: (Created by the Author)

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Summary
The organization Fast Courier needs to use the technologies of PDA, GPS and others
and also the one driver policy, automatic lift gates and others to improve the quality of the
services that they provide to the customers. At the same time providing effective training to
the drivers would also help in the process in a significant manner. However, the integration of
these changes is likely to require the concerned organization to take into effective
consideration the perspectives of the drivers as well for and other individuals of the
concerned organization. In addition to these, these changes need to be in synchronicity with
the strategies or the future direction that the concerned organization wants to follow for the
process of their business.

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References
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Environment. In International Conference on Logistics Engineering, Management and
Computer Science (LEMCS 2014). Atlantis Press.
Ducret, R., 2014. Parcel deliveries and urban logistics: Changes and challenges in the courier
express and parcel sector in Europe—The French case. Research in Transportation Business
& Management, 11, pp.15-22.
Jing, F. and Zhu, H., 2017. The Problems and Suggestions of Express “Real-Name System”
in Our Country. In Proceedings of the Fourth International Forum on Decision Sciences (pp.
703-708). Springer, Singapore.
Lou, Q., Zhang, S.Z. and Song, W.W., 2015, November. Combination of Evaluation Methods
for Assessing the Quality of Service for Express Delivery Industry. In International
Conference on Web Information Systems Engineering (pp. 414-425). Springer, Cham.
Luo, X., Tu, J. and Huang, L., 2016. Optimization of Express Delivery Routing
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Industry. Perspectives on Global Development and Technology, 16(5), pp.539-563.

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ethnicity. International Journal of Management Concepts and Philosophy, 9(2), pp.144-169.
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